Singer Sheryl Crow did what many people do when they have a problem with something: She went to Twitter for advice.
The Twitter community is enormous and someone's bound to have the answer you need, right?
What if your question relates to your Tesla and the person who responds to you is none other than Tesla CEO Elon Musk?
That's exactly what happened after Crow said her Tesla's screen was misbehaving.
Help! Who knows what to do when your @Tesla screen goes black and the reset doesn’t work? Return it and get your m… https://t.co/vo2ndT17CA— Sheryl Crow (@Sheryl Crow)1554307863.0
It turns out Crow's problem was easy to solve, especially once Musk was on the case. The remedy? Turning up the brightness.
@SherylCrow @Tesla Change your screen preference from night mode to auto— Elon Musk (@Elon Musk)1554325266.0
@SherylCrow @Tesla Night mode with 0% brightness is actually too dark during the day. This is ultimately our fault.… https://t.co/VpLkz5FNRh— Elon Musk (@Elon Musk)1554331133.0
The company's working on a number of fixes, he added.
@EVLatino @SherylCrow @Tesla Night mode default brightness is actually too high imo. Should be lower & allow below… https://t.co/IPAcU4Wygc— Elon Musk (@Elon Musk)1554331850.0
It certainly made for a cute interaction.
Lmao when sheryl crow says she’s returning her broken Tesla and Elon hits back with “turn the brightness up idiot” https://t.co/QySxy6Conw— benny and the jets and big k (@benny and the jets and big k)1554325676.0
Frankly I’m a little mad at @SherylCrow for causing today’s #Tesla stock price drop. $TSLA $TSLAQ https://t.co/rBl1LvIfXu— 🐶Earl of Frunkpuppy🐶 (@🐶Earl of Frunkpuppy🐶)1554378163.0
@elonmusk @SherylCrow @Tesla lol this is like the peak of customer service.— Ursus (@Ursus)1554325659.0
@elonmusk @SherylCrow @Tesla So now the CEO is also the customer service guy— Nabil Zouhir (@Nabil Zouhir)1554325348.0
Crow later tweeted her thanks, though it's unclear who actually ended up solving the problem.
Problem solved! LOVED all of your creative responses. Best one was suggesting my kids take a look... which would h… https://t.co/cGlTwfMDRQ— Sheryl Crow (@Sheryl Crow)1554331911.0
Oh, and she also had a message for Tesla "haters":
Also, for the haters: I love my @Tesla, and have very few problems. I got the basic model, nothing overly fancy, an… https://t.co/f3aMTyPtYW— Sheryl Crow (@Sheryl Crow)1554332100.0
Musk even thanked her!
@SherylCrow @Tesla Glad you like it! Sorry about the trouble earlier. Helpful feedback for improving the car!— Elon Musk (@Elon Musk)1554339556.0
You tell 'em, Sheryl.