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Usually when a major corporation receives feedback from its customers it comes in one of two forms: complaining or yelling. Sometimes the complaint is justified but often people just want to be heard and the situation to be resolved. Regardless, wouldn't it be nice if the customer service representatives woke up to an email filled with praise rather than with hate? One customer, Jenna Mde, decided to share a little happiness and thanks with her airline of choice after taking a flight to Dallas, Texas.



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