Every job has its foibles, but customer service work has arguably the most pitfalls of them all.
Dealing directly with other human beings—all their emotions and hang-ups and expectations and entitlements—is pretty much a one-way ticket to misunderstandings.
But when you add in the fact that the customer service employee is also human and also full of all the extremely dumb stuff humans are full of? Well that lethal combination is a recipe for disaster.
This is one of those stories.
The TIFU (Today I Fu**ed Up) subReddit recently lit up with a pizza delivery guy's harrowing story, titled "TIFU by continuously making a customer angry when delivering them pizza." On its face, it seems like just another tale of a customer being that wonderful combo of unlikable and weird.
We've all encountered that guy. But the story quickly takes a hard left into "Oh...no..."
Redditor Kyle__'s story starts off pretty standard. He shows up with some pizzas, knocks on the door of a very loud party and gets a less than enthusiastic greeting when the door opens:
"This massive dude with hair down to his a** answers and yells at me for knocking too loud. I apologized, and went on my way."
Fairly typical "oh I'm SO sorry for DOING MY JOB" customer service stuff, right?
Sure, until the following weekend, when he delivers pizzas to another unit in the same building.
"This tall bald dude answers. I ask him if he knows the guy upstairs, and told him the a**hole upstairs yelled at me for knocking too loud. He looks at me puzzled, and says 'I know, that was me, I bought this 4 plex'. The dude shaved his head. From hair to his a**, to bald."
Our Pizza Dude, after he "instantly died inside" apologized and went on his way, no harm no foul.
Until the next weekend, when he really upped the ante by, well, destroying the dude's property.
"...the loop on my pizza bag got hooked on his mail box that was hung on the fence. It ripped the mail box clear off the fence, and flung it down the stairs."
Can't get worse than this, though, right?
Don't worry, it does.
"It actually bounced off his door when it landed. He opened the door to see me looking like a deer in headlights, frantically pointing at his mailbox (which was bent and twisted now) and trying to explain that I really didn't mean to do it."
And if you can believe it, this guy ended up delivering to this customer again—though thankfully this time there was a happy ending.
"After he paid I nervously said 'Hey, I didn't even insult you or wreck your property this time'. He laughed, said 'good job' and handed me a $5 tip."
And now they're best friends.
Just kidding, they actually never crossed paths again, which is probably for the best.
Naturally, Kyle__'s fellow Redditors had plenty to say about this weird tale.
"'I know, that was me' LOL, dying" --u/GrauGeist8888
"Finally a good Tifu, I thought for sure you were gonna end up having sex somehow." --u/Hasnath_249
"Reminds me of the Pizza Delivery Guy from Home Alone who kept running over their damn statue." --u/ChefChopNSlice
And several gave him props for making the best of a sticky situation.
"You didn't FU imo. The man even laughed at your joke and tipped you.I see it as a win considering you destroyed his mailbox and called him an a**hole." --u/Fuhgly
"I dunno, sounds like you handled it well." --u/LostestGoat
Though not exactly everyone was on the pizza guy's side.
"...Don't call customers a**holes to their neighbors (or to anyone really). They might be friends (or the same person in this insane story)." --u/phunkydroid
"Like massive respect to this dude for not punching you" --u/RetardedGaming
And several folks had some wild pizza-related stories of their own to share.
"Oh man, delivering pizzas was generally fun! I was offered a St. Bernard puppy, bags of marijuana, and coke as tips (which I did not take). Only sad I couldn't take the puppy...." --u/Elle3786
"I delivered pizzas in college and I guess I knocked too loud over their music. The guy swung the door opened and yelled at me for 'knocking on the door like I was the cops'"--u/SatireDiva74
"Late to the party here but I was once a pizza driver too. One time I unknowingly delivered a pizza with a slice missing. Turns out one of the guys in back had made a pizza for himself and someone else mistakenly put the ticket on that box."
"The look on the woman's face when I had to re-deliver her pizza was one of pure disgust. She probably really thought I had eaten a slice of their pizza, and likely wasn't sure I didn't tamper with this new one. That was almost 15 years ago and I still think about it sometimes at night and get uncomfortable." --u/RickGrimesLol
Anyway, if there's a moral here, it's this: If you put your foot in your mouth, at least don't up the ante by damaging someone's property.
Customer Service 101, folks.