Taco Bell Fires Employee After Video Surfaces Of Him Refusing To Serve Deaf Drive-Thru Customer

An Ohio employee of Taco Bell has been fired, after a video showing him refuse to take a deaf customer's drive-thru order was posted online.
Brandon Washburn visited a Taco Bell on New Year's Eve. The ADA compliant message on the drive-thru instructs those with hearing disabilities to pull up to the window. It was there, Washburn had trouble.
Washburn tried showing the employees his phone with his order, but they refused to look at it. They instead tried to invite him inside to be served.
This is where the video starts.
The video shows Washburn at the drive-thru window of the restaurant. He is trying to get the employees attention to read his phone, where he's typed up his order.
The night manager opens the window, and hands him a message written on a piece of paper.
Washburn tries to show the employee his phone, when the employee responds,
"It's against company policy. I can't do it."
The manager then closes the window and walks away. A little bit later, he comes back and says he will be calling the police.
It was very upsetting.
The video was taken by Washburn's girlfriend in the passenger seat and uploaded to Facebook by his mother, Becky Rosemont Burch. It has been viewed over 1.5 million times.
In an interview with NBC News, she says,
"He has done this many times before at other restaurants, and has never had a problem."
The video went viral, extending beyond Facebook.
@wics_abc20 This is so wrong— Amanda Helm (@Amanda Helm) 1546891579.0
@ABC7NY #Disgusting— Jodeci888 (@Jodeci888) 1546860087.0
@FOX26Houston I think it’s not that he refused to serve him because of discrimination. It was more of not knowing h… https://t.co/G0InqjOi4c— Juuuust a bit outside. (@Juuuust a bit outside.) 1546880246.0
The employee, Michael Brown, was fired, and Taco Bell has issued a statement that they are going to be retraining the employees of the restaurant.
"Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment."
Brown has spoken out since the incident. He's lost his job and has faced death threats since the video went viral.
As he describes it, he was trying to do the right thing.
"I wasn't just absolutely denying them, because I go through it every day… We tried our best to accommodate them, with them being deaf and none of us in there knowing sign language or having prior experience with it."
He goes on to explain that he asked the couple to come inside so he could ensure the order was correct and better assist them. There was an added element of safety to the situation, as Brown says the restaurant has been robbed at gunpoint through the drive-thru.
To some this just shows how better training is needed, while others feel it's no excuse.
@ABC7 Was the worker trained to handle these types of situations? Good this has been exposed so the Fast food chain… https://t.co/tJU7eEGt1S— Dark_Room_Perfume1129 (@Dark_Room_Perfume1129) 1546811292.0
@snackpack210 @j_grixx @tacobell @Chipole okay but in the same article it says he refused for “safety reasons” mean… https://t.co/IpoRss4uoh— Stoney Joey (@Stoney Joey) 1546816957.0
@snackpack210 @j_grixx @tacobell @Chipole typical, no valid counterpoints to make so just say its a troll. You’ve a… https://t.co/9RoAPOrasf— Stoney Joey (@Stoney Joey) 1546820170.0
In the end, Brown is glad the video was shared.
"I do appreciate them doing that because it's going to allow my Taco Bell to improve - or, that Taco Bell to improve - but I wish they would at least put the full video out so the people could see I tried."
It hasn't been a great time for fast food companies. The age of smart phones has allowed videos to surface of extreme interactions between their customers and their employees, requiring the company to perform damage control.
Earlier this month, a McDonald's employee was forced to defend herself after a belligerent customer tried to assault her across the counter. And back in November, a viral video of a group of young men being told they had to pay up front at Chipotle had the internet on their side, until their dine and dash tweets were discovered.
We can only hope that eventually, these situations go from a normality to less than once in a blue moon.
Life can change in an instant.
It can always change for the better.
Just ask any lottery winner.
Sadly, life can also take a turn for the worst and leave people shattered beyond repair.
Watching someone's life fall apart in a short amount of time is difficult.
You have to wonder if there really is such a thing as karma, bad luck, or Voodoo.
Redditor OkImagination5852 wanted to hear about the times we've been witness to personal disaster. They asked:
"People who witness a person's life crumble in a single day, what happened?"
I have lived through a lot of bad days. But thankfully they've been one disaster at a time days. So I guess I'm lucky.
Horror
"A friend of a friend had his entire family killed overnight. He was from my college and was home visiting his family. His parents, siblings, and extended family were all there together. One night, while they were all asleep, his father got up, took out a gun, and went on a shooting spree. He then killed himself."
"Everyone except this guy died on the spot. When my friend visited him at the hospital, the guy was still in shock. He had no idea why his father did that. This was more than a decade ago, and I have no idea how he's doing now."
DeadOnDeparture98
The IRS Called
"Knew a guy who had a nice house, wife, 3 kids. Machine shop in his garage, Snap On tool truck, sign out front, great mechanic. Never incorporated, didn't pay taxes on his business, cash only. Took nice vacations, bought a boat, then a camper. Five years later, the IRS came. I don't know what they estimated he owed but they seized everything. He lives alone in a trailer now."
Nobody_Wins_13
2 at Once
"My mom’s dad and dad’s mom both died on the same day. Completely unrelated. We were pretty messed up for awhile. It was 2010. Mom's dad had emphysema (lifetime smoker) and was pretty sick for a few weeks. I was in college at the time and came home to be with him, because we knew he was about to pass. Dad's mom was in the nursing home, as she had had a stroke and also had dementia (she often thought I was my dad, she thought we were in the 70s, etc.)."
"She took a turn for the worst, and so my dad left the hospice my grandpa was at and went to be with her. The towns they were in were about an hour apart, so I stayed behind with my mom to comfort her when her dad passed. A few hours go by, and he passes peacefully (huge thanks to the hospice workers for their respect and grace during this time)."
"Within an hour or so of his passing, we get a call from my dad saying that his mother had passed as well. It was a terribly dark day in our family, and the next couple years for me in college were pretty much a blur. Thankfully, things got better in time and we are all doing well now."
She lost everything...
"Her husband left her after previously persuading her to remortgage their house to save his business and he's already made her take multiple credit cards out in her name. She lost everything. He did it the week after their youngest turned 18 so he wouldn't have to pay child support. He'd obviously been planning for years."
Ieatclowns
a black sheep...
"My cousin was in a motorcycle accident with her boyfriend. Her boyfriend died. She broke her back. When she was in the hospital she learned she was pregnant. It's been 16 years and we're still trying our best, she took an all too familiar path of drugs, burning bridges and more pregnancies."
"At this point she's fairly stable and clean as far as I know but a bit of a black sheep. Her mother has custody of all one of her kids. She has her youngest and seems to be doing good by her, but who knows. It's been hard on everyone, especially her mother and her brother."
Paradigm6790
Well this is the stuff of nightmares. I'm grateful for every moment I have alive.
Several lawsuits are filed...
"Here is multiple lives ruined in an instant. A friend was over at some other people house, drugs were involved. They had been playing with a gun. My friend points the gun at a girl, pulls the trigger and shoots her in the head. Girl dies, friend gets locked up until he turns 18. Parents at the house get arrested because they knew what the kids were doing. Friends mom goes into a depression and ends up getting evicted from her house. Several lawsuits are filed."
sentondan
Gone Forever
"It was me... got in a car accident and suffered a traumatic spinal and brain injury that I had no chance of surviving... a 7 vertebrae spinal fusion, yrs of physical and mental therapy... 18 yrs later and the pieces, though many forever gone, are finally coming back together."
2boneskuLL
A Bad Night
"He trashed his fathers vacation house with an axe before setting it on fire, stabbed the neighbor nearly to death, stole their car and then crashed it into a cop car so bad the cops were injured. He also got his girl pregnant, so once he is out of prison they're gonna start a family."
Dumbing_It_Down
"dangerous"
"Pregnant friend found out husband (43) was having an affair with young woman (19) who was a volunteer at their ecolodge. Friend had 'dangerous' pregnancy and had to spend a lot of time in bed. This betrayal destroyed their marriage, split the little town where they lived and caused two employees to quit because witnessing the affair going on was just too painful."
"She had a beautiful baby girl (to go with her other two girls, lol) and after the breakup was clinically depressed. Worked hard and got a divorce (she had a great lawyer); got the business back on track; beat her depression and now is planning a great vacation trip with her girls."
"Meantime, Dad has generous visitation but just 'hasn't gotten around to' buying a car seat so he can pick up the baby and for a long time asked my friend, 'Can you drop the girls off at my Mom's?'"
NoBSforGma
Lost it All...
"Recently, I know of a guy that had borrowed all his family’s life savings for the most part to participate in the whole game stop stock thing happening… he lost every penny of his money (credit card advances), and his parents retirement, and every other dime he could get… it makes me sick to even think of it."
Bangbangsmashsmash
Well those are A LOT of bad days. Good luck to all of you.
If you or someone you know is struggling, you can contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
To find help outside the United States, the International Association for Suicide Prevention has resources available at https://www.iasp.info/resources/Crisis_Centres/
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Those who are wealthy have the luxury of acquiring the best of the best–whether it's dinner at a Michelin-starred restaurant or status-identifying clothing from Chanel or Yves Saint Laurent.
But even the rich have their limits when it comes to frivolous spending before casting judgment on friends or colleagues.
Curious to hear examples of this, Redditor Sasquatchfl asked:
"Rich people of Reddit, what's the craziest/most unethical thing you've seen people in your circle spend money on?"
Expensive experiences were a priority over prized possessions.
Live Sushi
"An ex worked for Dell in the late 90s/early 2000s. He was pretty high up and there were lots of partiers in his work circle. Went to a party hosted by one of the dellionaires and there was a body sushi girl. I don’t know what was paid to her, but it was one of the most ridiculous things I’ve ever seen."
– 5hrs4hrs3hrs2hrs1mor
Pissing Contest
"Paid a group of homeless guys to only use the bathroom on a competitors business. Eventually bought that place for a massive discount."
– Haboobalub
Let's Work Out
"My mother woke up one morning and said she felt she was way too fat and she wanted to get a treadmill. The treadmill wouldn’t be a problem, but then she saw where it would be and didn’t like the lighting. Fast forward 2 months later there’s a 40k outdoor gym built and connected to the house. She hasn’t used it once."
– Herrera5449_
Taking A Leap
"Travelled with a bunch of ex 'friends' all fairly wealthy."
"First trip to SE Asia together and as an ex-local I was a de-facto tour guide (despite not being there in over a decade)"
"They somehow found and offered a bunch of kids diving off cliffs to jump for spare change."
"They increasingly challenged each other to land their coins as close to the cliff base and small surrounding rocks for the kids to dive for."
– Satakans
It's about the finer things in life.
Expensive Party Gag
"A 3k ouija board from Gwen Paltrow's store. I didn't even know it was a thing until the dude brought it out. I really wanted to cut it up and see what it was made from. Looked nice don't get me wrong but the thing is basically a party gag. For 3 grand, it better summon a demon that's all I'm saying."
– con_this
Slow Burn
"$600 USD for a candle."
– Jeffranks
It's not always about the things you acquire.
Minor Inconvenience
"I know a guy who went to get a new drivers license and had to pay ~$100k in back parking tickets, then joked about it after."
"Apparently he couldn't get a permit to park in front of his house, so he just did anyway, and accepted like a $200 fine everyday."
– melodyze
For A Successful Election
"Not me, but I know a guy who crowd funded (read: threw a bunch of money into, then solicited more at a flea market) $80,000 toward his friend's DA election campaign. The guy won. So far, this has paid back at least $120K in avoided legal fees. I know some rich people. Most of them are more boring than you think. Hell, most of them drive Hondas, Toyotas, and Nissans."
– KP_Wrath
The Lance Corporal
"I was stationed with a Lance Corporal who was wealthy beyond means after selling some of his patents. He owned and piloted four helicopters. Lived in a palatial waterfront house in Jacksonville, NC."
"The cheapest one cost 400K. That's the one he trained on. The most expensive was about 1.2 million. That's 1.2 million 1981 dollars. The two he's got now are about 5 million each."
"Had a floating landing pad out back moored to his dock and another landing pad in the back yard. Kept two helicopters and a Rolls inside his custom-built hangar at Norfolk International Airport."
"He drove a pair of Rolls-Royces. He also toyed with a 900K Miami-Vice type speedboat. He also housed and transported his squad to Camp Lejeune and back in a custom mini-bus."
– ApplicationConnect55
The dude was very giving and lived a very clean life. He'd fly us to Norfolk, pickup the car and we'd do our shopping and eating. Hop in a chopper and return home. He'd fly his fire team down to Miami on weekends. He kept a Limo there and wore a chauffer's outfit and did all the driving.
He bought a full-service and licensed pub in Northern Ireland. He lives there with his wife. Does a lot of charity work there. We still keep in touch."
– ApplicationConnect55
When there's plenty of money going around, there's no need to worry about a single thing.
That peace of mind is a luxury in itself.
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Sign up for the Knowable newsletter here.
Never miss another big, odd, funny or heartbreaking moment again.
When marriages or relationships fall apart, infidelity is not always the cause.
Curious to hear from strangers online, Redditor Liam_Tang asked:
"People who've divorced, aside from adultery, what were the irreconcilable differences that ended the marriage?"

You think you know a person when you walk down the aisle.
These Redditors were in for a rude awakening.
Pet Neglect
"My wife divorced her ex for many reasons, but the final straw was when she went out of town for a few days, and when she got back he had not fed or given water to the dog. The dog lived a long and happy life after that."
– StrangeCrimes
Obsessed With A Crush
"Not me, but I had an old coworker that divorced his wife for spending their entire savings on candy crush and games of the same type."
– Hexis40
Compatibility Musts
"ITT: Intimacy (sex/romance), beliefs (religion/spirituality/politics), kids, and I haven’t seen it yet but it’s coming: finances."
"The big four. You REALLY need to discuss these things in detail BEFORE getting married."
– rabbiskittles
Physical violence is a legit reason for people to peace out of a relationship.
The Flattening
"She threatened to hit me with a hammer."
– michaelrohansmith
Hitting The Bottle
"She became an abusive alcoholic. It was sad but I had to get out."
– diegojones4
Emotional pain is too damaging to recover from.
Truth Hurts
"She told me as we stood in front of the judge ending our 7 year marriage, 'I never loved you, I just wanted kids.'"
– Pinch_Dogs
Can't Fix Angry
"She was beautiful/smart but an angry angry person. I thought I could be sweet to her and 'fix' that. Heh. She kicked the crap out of me emotionally. Wife II has been a walk in the roses for 32 years now :)"
– lowlandr
A change of heart is worthless if comes too late.
"We Could've Had A Nice Marriage
"He could not understand that my wants and needs were as important as his wants and needs. We tried to make it work for 7 years. During that time, for things that were really important to me, I tried explaining logically, asking nicely, begging, crying, yelling, passive aggressiveness... cycled back through all of these options multiple times."
"(If I knew something was important to him, I would do that. For example, he was really into sports, so I went to all his events, even though that is not at all my thing.) When I finally threw up my hands and told him it was time to get a divorce, he suddenly panicked and said 'What can I do? Do you want me to do half the chores? I'll do it! Do you want me to get a job? I'll do it! Do you want me to buy you presents for your birthday? I'll do it!'"
"So, in other words, he could have been doing that all along, but just couldn't be bothered. That made me so angry. We could have had a nice marriage that we both enjoyed, but no, by the time he saw the light, that ship had sailed."
"We are both happily remarried now (to different people) and I joke that his new wife owes me a thank you note. It was his experience with me that taught him to listen to her and take her needs seriously."
– Bluebird-True
"What Can I Do?"
"My ex was exactly like this. I didn't marry him but when I told him let's break up, he went all like, what can I do? Let's get engaged, let's look at houses, etc. Basically all the pre-marriage topics that we should be discussing about after being together for 7 years."
"I got so angry and straight up told him it's too late... I don't need you anymore."
– gudetarako
As much as a couple wants to stay together, unforeseen circumstances can eventually tear people apart.
Very few people can maintain healthy long-distance relationships.
When a new job opportunity takes a significant other away, would you begrudge them for wanting a better position to earn more money? Or is it better for them to reluctantly turn down the opportunity so they could stay with you? Do either scenarios breed resentment?
These were questions I've often asked myself with past relationships, and my answers varied depending on the person I was with.
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Childhood can seem like a magical time.
Anything is possible.
But that magic doesn't always make it to adulthood.
Redditor tobybarron16 asked:
"What strange abilities did you have as a child that you have since lost?"
Teleportation
"I could teleport. I fell asleep in the car and woke up in my bed."
- mightaswellgiveup87
Flexibility
"I could bend over without groaning."
- jugularhealer16
"I could put my feet behind my head and walk on my hands. I'll be 40 this year and I pulled a muscle in my neck getting dressed for work this morning."
- ATXKLIPHURD
*yawn*
"I didn't wake up tired."
- N013
Happiness
"I had the ability to be happy."
- TabbsTheBat
Dreams
"Lucid dreaming. I used to have lucid dreams almost every night. As an adult, I have them very rarely, almost never."
-SenorKaboom
Looks
"Attractiveness. I used to be a model as a kid. I did not age well."
- BlahGame
Energy
"I could stay up til 3-4am and be fresh as a daisy in the morning."
"Now, I come home from work or training, wash, eat and I'm passed out by 9ish lmao."
- iJustRollBrrrrr...
"I used to be 100% impervious to cold when I was a kid. I could run out in the snow in my underwear for hours and be just fine."
"Now here I am, where a slightly chilly breeze could freeze me to death."
- DeltaSolana
Entertaining
"I used to be able to entertain myself by doing nothing. For hours and days. Now sometimes I am quite restless doing nothing, not sure where that happened."
- SafeDress9950
What abilities did you lose with age?
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