An Ohio employee of Taco Bell has been fired, after a video showing him refuse to take a deaf customer's drive-thru order was posted online.
Brandon Washburn visited a Taco Bell on New Year's Eve. The ADA compliant message on the drive-thru instructs those with hearing disabilities to pull up to the window. It was there, Washburn had trouble.
Washburn tried showing the employees his phone with his order, but they refused to look at it. They instead tried to invite him inside to be served.
This is where the video starts.
The video shows Washburn at the drive-thru window of the restaurant. He is trying to get the employees attention to read his phone, where he's typed up his order.
The night manager opens the window, and hands him a message written on a piece of paper.
Washburn tries to show the employee his phone, when the employee responds,
"It's against company policy. I can't do it."
The manager then closes the window and walks away. A little bit later, he comes back and says he will be calling the police.
It was very upsetting.
The video was taken by Washburn's girlfriend in the passenger seat and uploaded to Facebook by his mother, Becky Rosemont Burch. It has been viewed over 1.5 million times.
In an interview with NBC News, she says,
"He has done this many times before at other restaurants, and has never had a problem."
The video went viral, extending beyond Facebook.
@wics_abc20 This is so wrong— Amanda Helm (@Amanda Helm) 1546891579.0
@ABC7NY #Disgusting— Jodeci888 (@Jodeci888) 1546860087.0
@FOX26Houston I think it’s not that he refused to serve him because of discrimination. It was more of not knowing h… https://t.co/G0InqjOi4c— Juuuust a bit outside. (@Juuuust a bit outside.) 1546880246.0
The employee, Michael Brown, was fired, and Taco Bell has issued a statement that they are going to be retraining the employees of the restaurant.
"Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment."
Brown has spoken out since the incident. He's lost his job and has faced death threats since the video went viral.
As he describes it, he was trying to do the right thing.
"I wasn't just absolutely denying them, because I go through it every day… We tried our best to accommodate them, with them being deaf and none of us in there knowing sign language or having prior experience with it."
He goes on to explain that he asked the couple to come inside so he could ensure the order was correct and better assist them. There was an added element of safety to the situation, as Brown says the restaurant has been robbed at gunpoint through the drive-thru.
To some this just shows how better training is needed, while others feel it's no excuse.
@ABC7 Was the worker trained to handle these types of situations? Good this has been exposed so the Fast food chain… https://t.co/tJU7eEGt1S— Dark_Room_Perfume1129 (@Dark_Room_Perfume1129) 1546811292.0
@snackpack210 @j_grixx @tacobell @Chipole okay but in the same article it says he refused for “safety reasons” mean… https://t.co/IpoRss4uoh— Stoney Joey (@Stoney Joey) 1546816957.0
@snackpack210 @j_grixx @tacobell @Chipole typical, no valid counterpoints to make so just say its a troll. You’ve a… https://t.co/9RoAPOrasf— Stoney Joey (@Stoney Joey) 1546820170.0
In the end, Brown is glad the video was shared.
"I do appreciate them doing that because it's going to allow my Taco Bell to improve - or, that Taco Bell to improve - but I wish they would at least put the full video out so the people could see I tried."
It hasn't been a great time for fast food companies. The age of smart phones has allowed videos to surface of extreme interactions between their customers and their employees, requiring the company to perform damage control.
Earlier this month, a McDonald's employee was forced to defend herself after a belligerent customer tried to assault her across the counter. And back in November, a viral video of a group of young men being told they had to pay up front at Chipotle had the internet on their side, until their dine and dash tweets were discovered.
We can only hope that eventually, these situations go from a normality to less than once in a blue moon.
Curious to hear from strangers online, Redditor Liam_Tang asked:
"People who've divorced, aside from adultery, what were the irreconcilable differences that ended the marriage?"
You think you know a person when you walk down the aisle.
These Redditors were in for a rude awakening.
Pet Neglect
"My wife divorced her ex for many reasons, but the final straw was when she went out of town for a few days, and when she got back he had not fed or given water to the dog. The dog lived a long and happy life after that."
– StrangeCrimes
Obsessed With A Crush
"Not me, but I had an old coworker that divorced his wife for spending their entire savings on candy crush and games of the same type."
– Hexis40
Compatibility Musts
"ITT: Intimacy (sex/romance), beliefs (religion/spirituality/politics), kids, and I haven’t seen it yet but it’s coming: finances."
"The big four. You REALLY need to discuss these things in detail BEFORE getting married."
– rabbiskittles
Physical violence is a legit reason for people to peace out of a relationship.
The Flattening
"She threatened to hit me with a hammer."
– michaelrohansmith
Hitting The Bottle
"She became an abusive alcoholic. It was sad but I had to get out."
– diegojones4
Emotional pain is too damaging to recover from.
Truth Hurts
"She told me as we stood in front of the judge ending our 7 year marriage, 'I never loved you, I just wanted kids.'"
– Pinch_Dogs
Can't Fix Angry
"She was beautiful/smart but an angry angry person. I thought I could be sweet to her and 'fix' that. Heh. She kicked the crap out of me emotionally. Wife II has been a walk in the roses for 32 years now :)"
– lowlandr
A change of heart is worthless if comes too late.
"We Could've Had A Nice Marriage
"He could not understand that my wants and needs were as important as his wants and needs. We tried to make it work for 7 years. During that time, for things that were really important to me, I tried explaining logically, asking nicely, begging, crying, yelling, passive aggressiveness... cycled back through all of these options multiple times."
"(If I knew something was important to him, I would do that. For example, he was really into sports, so I went to all his events, even though that is not at all my thing.) When I finally threw up my hands and told him it was time to get a divorce, he suddenly panicked and said 'What can I do? Do you want me to do half the chores? I'll do it! Do you want me to get a job? I'll do it! Do you want me to buy you presents for your birthday? I'll do it!'"
"So, in other words, he could have been doing that all along, but just couldn't be bothered. That made me so angry. We could have had a nice marriage that we both enjoyed, but no, by the time he saw the light, that ship had sailed."
"We are both happily remarried now (to different people) and I joke that his new wife owes me a thank you note. It was his experience with me that taught him to listen to her and take her needs seriously."
– Bluebird-True
"What Can I Do?"
"My ex was exactly like this. I didn't marry him but when I told him let's break up, he went all like, what can I do? Let's get engaged, let's look at houses, etc. Basically all the pre-marriage topics that we should be discussing about after being together for 7 years."
"I got so angry and straight up told him it's too late... I don't need you anymore."
– gudetarako
As much as a couple wants to stay together, unforeseen circumstances can eventually tear people apart.
Very few people can maintain healthy long-distance relationships.
When a new job opportunity takes a significant other away, would you begrudge them for wanting a better position to earn more money? Or is it better for them to reluctantly turn down the opportunity so they could stay with you? Do either scenarios breed resentment?
These were questions I've often asked myself with past relationships, and my answers varied depending on the person I was with.
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