"What were the biggest "middle fingers" from companies to customers?" –– That was today's burning question from Redditor Balazinga, who really made us reconsider exactly who we're doing business with.
My ISP charges an extra fee to enable the wifi on the router I had to pay for.
In 1994, Intel's Pentium chip had a flaw that led to some math errors. They first denied it outright (even though it was super-easy to demonstrate). They then agreed to replace chips for customers who could "demonstrate that it affected them."
They finally relented after a media storm and government threats of investigation caused their stock to plummet.
Here in Finland a movie theatre chain gives discounts to those serving in the army, but only during the weekdays. You know, the days that they can't leave the barracks.
"About ten years ago..."
About ten years ago while I was working for a behemoth in the telecom industry. They decided to change their policy on business discounts being extended to employees by adding an "activation fee". This fee of $36 was added to the next bill, this was really a slap in the face for small business employees who wouldn't see a return on this initial investment for over a year. The campaign lasted all of 3 months before a board member was presumably bombarded with hate mail and death threats and the greedy "activation fee" was dropped.
"I need Adobe Photoshop..."
Subscription-based software: like, I need Adobe Photoshop to edit photos every so often. I don't use it so much that I feel the need to pay every month. I don't need the newest features now. I just need some features that have been there for a while, and I'm perfectly content with that feature set for a long while. Why should I pay a recurring fee when I could just pay $200-ish and use it whenever I want in my life? F you, Adobe.
"Giving discounted rates..."
Giving discounted rates to new customers only and none to long term subscribers / members. For example: cable companies. They often don't care about their loyal customers as much as new customers.
"The Walt Disney Company..."Giphy
The Walt Disney Company got huge by making films out of public domain fairytales and then saw to it that copyright was extended indefinitely. They even tried to copyright some public domain stories.
"Well the old women..."
A 24 hr supermarket I used to service would do all their stocking between 1-4 am. Every day, during that time, this group of old biddies would do their shopping, and constantly complain about the employees being in the way, doing their jobs.
Well the old women started actively complaining about the employees stocking, and began calling management every day.
After a week or so, the stores solution was to tell the old women "Well I guess you're gonna stop coming in that early" and now they shut their doors from midnight to 5, to allow the workers to stock in peace.
Apple's blocking you from re-installing older operating systems on your iPhone or computer when you hate the new one. It's MY device, ffs.
Also, Apple's iTunes forcing you to delete the music and playlists on your phone when you buy a new computer, just to get them to synch together again. What moron decided that one?
Also, mini-jack removal and fingerprint scanner phase-out. Matte screen option for laptops eliminated. They won't stop removing useful things.
And the Apple Repair folks, charging $800 for a $50 fix, while lobbying to make self-repair illegal. Because paying $2000 for a laptop wasn't enough money for them.
Big BIG middle finger to Apple, basically.
"They've taken homes..."
They've taken homes from elderly folks with paid off mortgages. They've illegally repo'd military member's cars while deployed. They've committed fraud at every opprotunity, they whole extra accounts thing was far from an isolated incident.
I really need to switch banks, but it a pain in the with 20+ bills, taxes, mortgage, etc... all linked to the account i've had for 20+ years.