Do you ever use a product and wonder... "Who in the world thought this would work?"
That seems to be an issue with a lot of items in life.
Like, who designed all these extra dinner forks?
It's all too confusing when you just want to eat a salad and a steak.
Let me keep my fork.
You're wasting water on all the cleaning.
Think before you create.
Redditor DongLaiCha wanted to discuss some products that may need more in-field research, so they asked:
"What products are clearly made by people or companies who never actually use them?"
Remember CDs?
It was easier to break into the Pentagon than open that plastic wrapping.
Who thought that idea up?
Too Dry
Hair Bathing GIF
Giphy
"I swear that people who design some shampoo and conditioner bottles have never tried to use them while wet."
danarexasaurus
Assessments
"Elementary state assessments. They are the most obtuse, poorly written, unrealistic questions on earth. They enrage me. They are clearly written by people who either have zero experience in elementary education or haven’t had any in a decade or so."
meadow_chef
"I have a BA in English and couldn't figure out one of the answers to my child's third-grade ELA state test practice. I spoke to the teacher about it and she sounded so defeated about the testing. There's no way to prepare children for a test when the questions and answers are so poorly written that the students, their teacher, and the parents can't pick the correct answer."
DistractedHouseWitch
Cheap and Expensive
"A few years ago we wanted a coffee maker with a slightly larger carafe. The only 14-cup one we could find at a reasonable price was branded with Drew Barrymore's name. Whatever, we bought it. It was the worst kitchen device I've ever owned. The interface to set the clock, program it, etc. was absolutely baffling to use, never seemed to do the same thing twice."
"The instructions were apparently written by whatever guy at the factory had a cousin who'd seen an American TV show once. And when it actually did somehow make coffee, it came out shriekingly hot, to where I would put a couple of ice cubes into my travel mug when I left for work just to get it down to drinkable temperature."
Fabulous-Quality-282
Flip It
"Those who make the 'pull this flip to open' on plastic packaging of cold cuts."
MissNatdah
"Similarly, the people who make 'resealable' packages of food products where you have to cut it open in a certain place, but cutting there either results in: A) the package still being sealed closed, or B) ruining the internal sealing zipper. I have this issue with the frozen dumplings I buy and no matter what I do, I have NEVER been able to reseal the package as advertised and have to resort to a chip clip."
pls_send_caffeine
Punch a Hole
Mac And Cheese Eating GIF by Megan Batoon
Giphy
"The 'push here to open' spot on Kraft Mac and Cheese."
coop_doop
"Whenever I get a different brand I just punch a hole in the same spot out of habit. It’s about exactly as hard to do as with the Kraft ones. So they might as well take out the perforating step and save .001¢/box in the production process."
Reaper_Messiah
Why do they want to keep our Mac and Cheese from us?
Give me my meal!!
Tearing Sheets
office paper GIF
Giphy
"Those toilet paper holders in public toilets that cut off at two sheets."
theshortlady
"Same area: those paper towel dispensers that require a two-handed pull, commonly leaving you with two little torn-off triangles of paper in your hands."
repowers
Useless
"Zebra printers. I swear Zebra customer service is useless. I've had to call the help desks for the specific companies I've worked for because the Zebra CS is just like 'Huh!?'"
monotoonz
"We wrote our own internal manuals for how to setup, manage, and troubleshoot Zebra printers. It includes helpful information like 'Do not call Zebra about this issue, instead, see Appendix A' (which is screenshots of conversations about how it is is a known issue and the resolution should be coming shortly (dated 2016))."
001235
City Life
"Maybe a bit off-topic, but in a meeting with a former colleague of mine, the person in charge of the metro for a nearby city admitted that he had never used the metro. Not that he didn’t use the metro, but that he had never used it in his life, even once. I suspect that this kind of thing isn’t uncommon for government services."
KireGoTI
"Similar story. A lifelong friend of didn’t even know we had a Metro until a recent expansion meant she had to drive a different way into her office. She works for the city council."
TheKingMonkey
Warn You
"Hospital beds. From the standpoint of the person who has to push it around and mess with rails that get caught in the mattress and plug it in with a long dirty cord that gets mixed up with another random cord that no one knows its purpose. No retractable cords so they constantly drag on the ground and try to trip you when pushing the bed."
"Brakes that are in the most awkward position that you have to invert your knee to reach with your foot. And worst, the screeching, ear-piercing alarm that they emit to 'warn you' that the bed is not locked. Hospital beds are obnoxious."
Agitated-Effort3423
Help Please
Customer Service Waiting GIF by Juno Calypso
Giphy
"Customer-facing software. Developers should be required to hire grandmas under the explicit condition that if grandma can't look at a menu option and decide what to click without giving up and calling the help desk your functionality has failed."
Puzzleheaded-Bat8657
I can't even begin to get into software options.
It brings back too much PTSD.
Customer service jobs are not for the faint of heart.
Dealing with people at their angriest and rudest does not breed a positive work environment.
Customer service can be a downright toxic job.
And if it's not the customers setting your spirit on fire, it's the companies themselves.
Some companies seem to revel in creating discontent.
That's why these types of jobs have such high turnover.
Redditor Psychological-Name15 wanted the customer service reps out there to give us some truths, so they asked:
"Customer service workers of Reddit, what secret can you reveal from your former company?"
I want to know about the inner workings of Comcast!!
I loathe them!
Oh Dear
Jennifer Lopez Smh GIF by American Idol
Giphy
I used to work in tech support for Citi Bank. The people working there are not intelligent. My favorite interaction went like this..."
"Banker - How do I type the upside down I?"
"Me - Ma'am, that's an exclamation point."
slappy_mcslapenstein
The Crappy People
"In every CS job I’ve ever had: we will bend over backward to help a nice person. We will expedite any complaint, give maximum compensation, and harass other areas of the business for you."
"We will do the absolute bare minimum to help a shi**y person and if you’re really bad, we will do everything in our power to make sure you get nothing but what you’re legally entitled to and it will be a process to get that."
11catsinahumansuit
"I don’t work in CS but 100% the same for us in IT a nice person will get new stuff while a shi**y person will get questionable secondhand crap that will take 12 months to fix! I will make sure that you wait as long as humanely possible to have anything fixed!"
Sharp-Demand-6614
Go to Holiday Inn
"If you ask for a supervisor calling Marriott you will just get another person who is not a supervisor, but say they are."
cryptnificent
"Yep. I've seen this done numerous times across multiple industries. Usually, it only involves an actual sup if it's a genuine problem or if they want to make a point."
"The last job I had was in towing junk cars. Two of the inside buyers, one male, and one female, would bounce that sup card around constantly. Idk how no one ever put it together. We'd get repeat callers and repeat sellers so I don't know."
ItsBobFromLumbridge
Heartless
"Worked at a contracted call center for Centrelink. The manager told us to deny as many emergency payments as possible and they would back us no matter what. They were actively working towards a culture that despised the callers and churned staff to get heartless right-wingers who hated the poor."
Rizza1122
"I feel ya. My best mate is a quadriplegic. Centrelink denied his disability pension because he wasn’t disabled enough."
Less-Storage
Go to Home Depot
You Are Dumb Patrick Star GIF by SpongeBob SquarePants
Giphy
"I worked at Lowes. I didn't know anything about anything in the electrical department yet that's where they put me without any training."
Eattherich187
Not training people is not just a Lowes thing.
There are too many unqualified people doing too many things.
Switcharoo
Drag Race What GIF by TAZO
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"Can confirm it's an unwritten policy for deli departments in Coles Supermarkets to change the written expiry dates on their tickets so they can sell out-of-code products at full price."
A Little Sunshine
"I worked at a call center for the billing department of a major internet and cable service provider. We were authorized to give up to $90 credit per customer on their bill but only as a last resort. Always remember to be nice to all customer service workers. You never know just how much they can help with a friendly attitude."
Axel_Dunce
"Former call center employee here. Highly accurate. Use your manners, and well fix your issue. Anything else, just makes us want to take longer, and you won't get a credit. Just because we are authorized, doesn't mean you'll get the credit for being an a**hat. haha. I've been verbally abused a few times for asking them not to swear at me. Lol."
Ok-Ad-7247
LELU
"I worked for a major telco company for many years in something called a ‘LELU’ which stands for Law Enforcement Liaison Unit. This 'unit' is pretty self-explanatory, but it essentially is a team who worked directly with the police/FEDS to monitor people's information for things such as obtaining communications history of call logs, SMS loss, etc."
"However, most importantly, the software we used, we as agents could directly see all your SMS texts, including MMS and their explicit imagery of whatever you were sending. This would include sexting, naked images, family photos, and everything. There were instances where people abused this position by stalking or 'monitoring' their SO’s comings and going’s."
MidniteMischief
Cookies!!
"I worked at a cafe chain called 'The Cookie Man,' 95% of their cookies arrived in cardboard boxes layered with bubble wrap. The last 5% arrived as pre-made dough that we would bake on-site to make the place smell like fresh cookies."
"I also worked at a cupcake shop. It's literally just packet mix that you add eggs and oil to before baking/piping pre-made icing onto. Don't waste your money on these places, 90% of these chain shops are the same and most are severely underpaying their workers (this is for Australia btw). Just purchase some packet mix from the supermarket and call it a day."
Frequent-Selection91
Look in the Back
"I was a Store Manager for a very large grocery chain and I can tell you that 95% of the time when customers complain to the manager, we may be professional and show empathy, and even resolve the problem."
"But then we usually just make fun of or talk crap about the person who complained to the other employees. And when a customer is really rude when we go 'look in the back' for something, we legit just stand around and talk to other employees, and make zero effort to look for the item."
A_Womans_Thoughts
From the Box
Kaitlin Olson Brunch GIF by The Mick
Giphy
"I once worked at 'the area's premiere day spa'; the mimosas were made with Sunny D and not real orange juice, and the wines came out of a box."
SailorVenus23
Sunny D and champagne?!?!
What in the name of Lucifer?
Who does that?!
Do you have anything to add? Let us know in the comments below.