Sometimes we're in a hurry when we're getting our groceries, and in our rush, we decide the self-checkout line might be the faster option.
But frustratingly, sometimes that is not the case.
Redditor TPABolts88 asked:
"At stores in the U.S., what's so wrong with 'self-checkouts'?"
The Cost of Groceries
"The people who are clueless about self-checkout are definitely an issue, but they're not the only issue, at least to me."
"My main thing is that these self-checkouts are a money-saving measure for the store/company. But the store's/company's prices stayed the same or rose."
"If I'm doing the work that they used to pay someone to do, my grocery bill should be reduced, or at least stabilized."
- SayHiIntrepidHeroes
Not Worth It
"'Please place your item in the bagging area' about one second after I scan the item."
"The scanner scans the item two times and then has to wait for a person to come to cancel the item."
"I hate how these things work. I'm not opposed to using them when they work right and they should really be working better but they're annoying as h**l. I'd rather deal with a human."
- Illustrious-Mix9904
Unnecessary Errors
"'Please place your item in the bagging area' needs to come on like one or two seconds later than it does. It seems like ShopRite wants me to hurl everything sideways so it passes over the scanner and lands in the bagging area in a single motion."
- Muroid
Sensor Issues
"When they have over-sensitive sensors that need an employee to reset the scale after every item, and there's only one employee watching a dozen self-checkouts, it slows everyone down (Meijers was notorious for that)."
- Old-Passenger-9065
Inconsistency Woes
"For me, the biggest issue is the inconsistency store-to-store with sensitivity. One store I shop at often has zero problems with the self-checkout. Occasionally I get the 'please wait for attendant' notice, but that’s maybe one out of five times."
"The other store I go to the same amount, the self-checkout makes me question my sanity every time."
D**n_you_Fe2O3
The Adult Hokey Pokey
"You put your item in the bagging area. You take your item out of the bagging area."
"You put your item in the bagging area and you shake the self-checkout machine all about."
"You do the hokey pokey as an employee comes around. That's what it's all about!"
- TechyDad
Over It
"I straight abandoned an entire grocery cart half-scanned. It ran into some sort of an error, wanting me to put something in the bag I’d already put in the bag and wouldn’t let me move forward."
"I waited like five minutes and there was no employee anywhere to be seen. I could scan anything and it started beeping at me if I removed items to put them back in my cart."
"So I shrugged it off and said, 'f**k it,' left everything where it was, said sorry to the guy stuck in line behind me, and walked my happy a** out the door to another grocery store where I proceeded to take my items to an actual human who won’t get stuck like the computer does."
- funklab
No Technical Difficulties, Please
"I'm 100% introverted so I love them. As long as nothing goes wonky and I have to call someone over to fix something."
- iamcatfurniture
Human Error
"Sometimes when I go to use self-checkout, I end up behind someone with an entire f**king cart of groceries who very clearly is not technology-savvy in the least. They stand there looking at the thing like it just landed from Mars, look around desperately for assistance, and start mashing s**t."
"Anyway, that’s the only thing wrong with them. Stupid people. Get in line if you have 60 items and can remember a time when everyone on the same street shared the same phone number."
- tykogars
Unforgivable
"I think the issue is the customers at this point. Self-Checkouts have been a thing in most major grocery stores for almost 20 years at this point."
"If you're still incapable of following the directions on a touch screen after 20 years *you* are the problem."
"I'm tired of forgiving stupidity."
- Ohgood9002
New Self-Scan Options
"Sam's Club in the US has a phone scan option. I love it. I scan as I go, I can see my running total so I know if I'm over budget and I check out as I'm walking to the front. They have one or two people checking every person on the way out."
"Most of the time I don't mind self-checkout, but when I have a lot of stuff (ie weekly grocery trip) it doesn't make sense. When there are no regular lanes even open and people are forced to do big runs via self-checkout, that's when it's annoying."
"Now, at fast food places, I think it's dumb. My orders get screwed up enough as it is. If I'm going to put the order in and check out on my own, I'd rather go make the food too so I KNOW it's right!"
- Dizzy149
Senior Citizens
"I think of lonely senior citizens whose only interaction might be at the checkout. My aunt was a cashier and she made it her business to chat up anyone who wanted to when she retired, there were so many people who told her they would miss talking to someone."
"I read on Reddit a while ago that in the Netherlands, they instituted 'slow' lines to address this, which warms my cold, under-insured American heart."
- TheGreenBeagle
Profiting Who?
"They're meant to replace jobs. These large companies don't want to continue paying employees to scan and bag your items, they want you to do it for free instead. It's all about profits at the expense of low-wage workers."
- Ounceofwhiskey
Always Faster
"There's nothing wrong with them. I get through self-checkout 10x faster doing it myself, no matter how much I have."
- B0rtles
Me Time
"I don't want to wait for someone to scan and bag my stuff anyway, I enjoy having the option of doing it myself. In and out of the grocery store, no muss no fuss, no questions, no asking for donations, etc."
- BakuTheMooneater
Though most people now utilize the self-checkout lines, they seem to have an endless supply of concerns about them.
From technical errors to human errors, they may not always be the time-saving machines major companies insisted they were.
This whole self-checkout at stores has become quite controversial.
Some people really love it... and others really hate it.
My own mother adamantly opposes using it.
The topic has come up on podcasts, in major newspaper articles, and it's even being discussed on late-night tv.
Who knew it would be the world's next great divide?
But why?
Redditor nojunkpeter wanted to hear about why people will only use the cashiers when shopping. So they asked:
"People who refuse to use self-checkouts, why?"
I don't hate the self-checkout. I use it when I have to.
It's not the worst.
Leftovers
online grocery GIF by WalmartGiphy“Unexpected item in the bagging area.” EVERY.TIME."
Xtraolives
"It seems like Walmart doesn’t give a fu**. You don’t have to put anything in the bagging area. They’re probably just happy that someone is even trying to pay."
Chairish
Damn PLUs...
"Looking up produce."
sofloOakley
"I was rockin' Wegmans Shop 'n Scan until they took it away. Remember 4-digit PLU, place produce on one of many scales in the produce section and enter code, scan with phone."
"Bag as you shop, scan barcode at self-scan checkout, tap Google Wallet, done."
"Even with Shop 'n Scan gone, those same scales can still print stickers to affix to your produce, for a simple scan at checkout."
Murph-Dog
50/50
"I'll use them both. It depends on the lines, how many items I have, my current mood, the moon phase, etc."
tubbis9001
"Ditto. If I have a few things, sure. But regular cashiers are way, way faster at scanning and bagging than I am."
DrOctopusMD
"Same. My only goal is to pay for my shi* and leave asap. 99.9% of the time it's faster for me to do it myself instead of waiting for someone making minimum wage to do it for me. Not that I blame them but yeah."
elmonstro12345
Quickly...
"I live in Germany, our cashiers are 10x faster than I could ever do it. Every. Single. Time."
mage_irl
"Going to the grocery store in Germany is a lot like going to the airport. You make sure you stand behind someone you think can bag their groceries faster than the other line."
Frank_Black_Swan
"Same for me in the US. I'm assuming OP just eats a ton of processed food because I hate the idea of looking up and weighing a bunch of produce when the cashier knows the product codes off the top of their head."
Starfishpr1me
Talk to Me
couple hug GIFGiphy"I like the human interaction. I work in tech and deal with shi**y computer systems all day, I don’t want to be served by a robot after work as well."
"Just a little banal small talk with someone who isn’t a techy colleague or wants me to fix something is a most minor highlight, but a highlight nonetheless."
ShadyAidyX
People connecting has always been an important part of life. And it's disappearing.
Difficulty
infomercial movement GIFGiphy"I have a bad back and there just seems to be more reaching and lifting because I find it just more physically difficult."
Fluffy_Caterpillar42
Loaded
"If it's a few items, then sure. But usually I got a full shopping cart. Those self check out machines have weighted bagging areas so that it knows what you've scanned. A full shopping cart is way too big to load all my items on to that bagging area. Inevitably I'll need to move a bag back into my cart, causing the machine to freeze up. Often multiple times."
nowhereman136
Where's my paycheck?
"I don’t work for the place I’m shopping. This is exactly how I feel every time I’m in a Walmart. Billion dollar company decided to make shoppers scan their own groceries - seems like a really clever way to avoid paying more employees."
"They had so many people complaining about the checkout process the length of lines were a priority."
"Now there’s so much self checkout it’s not their problem we’re all slow."
"And it’s insulting to me that I can’t buy alcohol at the self checkout kiosks, usually they don’t ID me anymore."
dotcubed
Different Positions
"I work at a grocery store and know the cashiers, I wouldn't want to put them out of a job. Even though they're on autopilot, standing still and doing the same thing for hours, that little human interaction makes life just a little less alienating."
Finn1sher
"It’s nice to have someone else bag too. I was staunchly in the self-checkout gang for years until I just wasn’t feeling it one day."
"Now my wife and I go through the aisles if we have a lot of groceries or are just tired. One or two items I find convenient to run through and throw in an old tote bag in self checkout, but if you’re bringing home a ton of groceries it’s just way more satisfying and quicker to go through a cashier/bagger."
Unsounded
Nope
Steve Austin Celebration GIFGiphy"Waiting half an hour for someone to go by and approve my beer purchase? No, thanks."
Straight-Difficulty3
In the end, it also takes away jobs. No one mentioned that.