Have you ever walked into a store, and just thought “dang, this is overwhelming"? Because I know I have. Specifically, the time when I walked into a certain boutique on 5th Avenue in NYC, because I'm a freelance writer, and I don't have 5th Avenue money. I'd consider those price points a rather painful experience.
But guess what? Retail can be painful in many other ways, as explained here by the shoppers of Reddit. RelapsedCatoonist asked:
Which store is the most painful to shop at?
Speaking of painful, let’s talk about the stores that are hella confusing to navigate.
Sears was a beast.
“It used to be Sears when they were still around.
It was impossible to find anyone, they never had what I wanted, and I went to the same Sears for most of my life. When I was younger, it was a beast, but near the end, you can tell it was dying.”
“Sears has become a case study of poor management. With their early history as a catalog store they could have repurposed themselves using that image arcing to the internet age and competed with Amazon. Instead the CEO pitted different parts of the organization against each other in the belief that the competition would make the company stronger but all they did was eat each other and aid in its destruction.”
Why are Hot Topic stores so small, anyway?scared hot topic GIF by South Park Giphy
“Hot Topic. I never understood how every Hot Topic store I've been to has the same squished layout. I still occasionally go because it's one of the few in person places I can shop for fandom merch (at least where I live). But c'mon, why it always gotta be so thin and narrow?"
The smell in these shops are unbearable.
“Abercombie and Fitch and Hollister are not ideal places to shop when you have asthma.”
“Also, why do they advertise clothes by plastering the walls with photos of topless models being photographed from the chest up? The guy isn't even wearing anything that you're selling; why is he there?”
These guys are totally right about Hollister and Hot Topic. But what about the smaller stores?
People do this???
“Most of the convenience stores in my neighborhood. There's almost always a person buying lotto tickets. They can't buy them all at once though. First they need to get their previous tickets checked/cashed in. Then they need to buy their weekly tickets. Then they need to buy a couple scratch'n'win tickets, which they quickly scratch off just the verification area. Depending on those "winnings" they'll buy more. When that's done, they'll look at how much change they have left and buy a couple more tickets.
Meanwhile, there's a line of people forming behind the gambler as they treat the cashier like a slot machine.”
It’s a clothing store, not a club.Animated GIFGiphy
“Any store that I can hear before I see. Dark lights and thumping music is really not necessary in a clothing store and I'll walk straight past every time no matter how good the clothes are.”
This is so messed up.
“Any stores with their exit located behind the cash registers forcing you to cut through a line of people waiting to pay.
F*ck your tricks.”
“My local Walmart has blocked off every unused register so you have to go through a line to exit the store. And they want you to stand in line with nothing (or a bag of meds you picked up from pharmacy) wait your turn, and tell them you don't need to checkout before you can leave.
I refuse to do this and usually just squish past people if I have to go in.”
The most painful of all retailers.
You can't get anything done at AT&T or similar without them trying to sell you 15 things and services that are totally irreverent to what you need.
That is why I switched to Boost because they will actually just sell you a phone without trying to sell you half the store.
What should be a 10 minute experience of buying and activation of a phone ends up being about half an hour.
On that note, rereading this, this is totally a first world problem.”
On second thought, maybe we should just shop online instead.
Looking at you, LUSH.How Are You Help GIF by Your Happy WorkplaceGiphy
“Any store where employees are constantly hounding you about helping find something. Please leave me alone to browse in peace, if I needed help I would come ask.”
“I used to work at a Target and were told we'd get yelled at if you didn't ask. It was also a theft deterrent. I go to Target all the time and no one asks me which I am okay with actually.
I really hate how the American meaning of good service is bugging your customer/patient/whatever constantly as opposed to just flagging someone down when you need something.”
Nothing wrong with boring underwear.
“Victoria’s Secret can suck it. Went there as a teenager with a group of friends to get "properly fitted" for bras. The sales lady was all positive and enthusiastic and assured us that they had the perfect bra for each of us. Get to me, and I measured at 34AA. She frowns and says, "oh we don't carry that small a size, you will have to special order it." So I had to sit there on a stupid pink velvet bench and watch my "normal" friends pick out frilly bras.
That experience ruined my self-esteem for years. Luckily, now I love my little t*tties and my boring underwear!!”
Nothing wrong with being barefaced, either.
“Holy sh*t, Sephora 100%. If you're not wearing at least 7 shades of eyeshadow they think you're either stealing or don't belong there.”
“Ulta is like that too though. They try to steer you towards the super expensive brands or they talk down to you. when joked I was just looking for a concealer in almost white because I'm pale to a girl there, she got snippy with me and was like ‘actually you mean fair skinned’ lmao.”
So to sum it up--turn down the music, stop cleaning your carpets with nasty perfume, and leave me the hell alone. Shopping would be a much better experience that way.
They gotta make money, sometimes they just go about it in an unethical way. Retailers--be the change!
Retailer Sends Apology Letter After Staff Refused To Let Transgender Shopper Try On Clothes In Menswear Changing Rooms
A transgender shopper has been sent a personal letter of apology from British retailer Marks & Spencer after staff refused to let them try on clothes in the menswear changing rooms.
Myla Corvidae, 30, was born female and now identifies as transgender non-binary using they/them pronouns.
Myla Corvidae /SWNS.COM
They had picked up a few items of clothing from the menswear section of M&S in Aberdeen, Scotland, and wanted to try them on in the store.
But a member of staff told them they could not try the clothes on in the changing rooms by the menswear section.
Myla says they were told the facilities were "only for men" during the incident on December 31, 2019.
A spokesman for M&S admitted "a mistake was made" and the store has apologized - including a personal letter from the manager.
Myla, of Aberdeen, said:
"I'd picked up some shirts and jumpers from the menswear section and went into the changing rooms nearby. There was no attendant so I just went on in."
"I left the changing room to grab a bigger size in one of the jumpers and a female attendant approached me on the shop floor."
"She told me I couldn't use the changing rooms there as they were 'only for men' and said that I had to use the changing rooms downstairs which are for women."
"I was utterly shocked and the only thing I could think of to say was 'I'm not female' to which she looked me up and down, apologized and walked off."
"I felt sick, like I was being accused of some kind of crime just for trying on clothes. Afterwards, I went home and cried - I have never been accosted like that in a store before."
"I had to go back in and speak to someone in store because no one took it seriously the first time and I started crying even trying to talk about it again with them."
Myla Corvidae /SWNS.COM
Myla had been shopping in the Aberdeen City Center branch of Marks & Spencer regularly for the past five years before this happened.
Following the incident, Myla has complained to Marks & Spencer who have formally apologized to them both in person and via letter.
Despite the apology from the company, Myla feels unable to return to the shop due to the distress caused on that day.
"I don't think the apology was enough to be honest, it shouldn't have ever happened to start with and I have lost confidence in Marks & Spencer as a company for standing up for trans folk like myself."
"I still feel scared to shop at Marks & Spencer in case it happens again elsewhere or if I have to deal with that same person again."
"The fact that I saw a female using the space at the same time in full view of the attendant when I left the changing rooms just made it so much more of a personal attack."
"I honestly don't think I would go back there, I don't want to have to experience something like that again or see that staff member again."
"I am still very much upset by what happened and if I were to go back I wouldn't go on my own and I would not be shopping for clothes there again."
Myla Corvidae /SWNS.COM
An M&S spokesperson said:
"With our fitting rooms we only offer individual lockable cubicles and this is to ensure every customer feels comfortable and has the privacy they need."
"The fitting rooms are located within our womenswear and menswear departments and therefore are mainly used by customers of that gender. However, as an inclusive retailer and in line with most other retailers, we allow customers the choice of fitting room in respect of how they identify themselves."
"Clearly on this occasion a mistake was made, we have apologized to our customer for this incident, additionally our store manager wrote a personal apology assuring the customer they have spoken to the team."
Working retail is the secret to being angry literally all the time.
Customer service is already difficult, but retail, with its low pay, long hours, and difficult streams of humans you're dealing with on a daily basis is enough to drive even the kindest, most sane human up a wall.
And when you get those people who seem determined to make it harder.....it's anybody's guess what your next reaction will be, including yours.
Here were some of those answers.
This Or That
This wasn't an incident that made me angry, but rather I was going to lose my sh*t in the sense this interaction made me feel like I was losing my mind.
I worked at a weird Starbucks that was drive thru and walk up only, there was no indoor seating. There were signs on either side of the walk up window displaying a menu with a photo of each product that was listed. If I was working at the walk up window I couldn't see the menu, even if I leaned out the window as much as I could.
One day a woman came to the store, asked me a question about parking or something, and then ordered. She pointed at the menu and said "Could I have that one?"
"I'm sorry, which drink are you pointing at?"
She points again, "That one."
"I can't see the menu from here, could you tell me what drink it is?"
"I really can't see the menu, can you tell me what it says?"
What the heck? Maybe she doesn't speak English. No, she asked me something in perfect English earlier. Maybe she's embarrassed to pronounce the drink name wrong? Maybe she's illiterate?
"What color is it?"
"Do you want a hot or cold drink?"
"Do you want something with coffee, or maybe something sweet?"
"Did you want a frapuccino?"
It went on like this for a while until I gave up and just rang her up for a grande iced caramel machiatto. She seemed perfectly happy with it when I handed it to her.
She Hit The Floor, Next Thing You Know, She Got LOW
I worked at a department store. I was in charge of the truck and stocking. Usually this included making the department I worked look good, refolding clothes, straightening stacks, sizing the clothing racks, etc.
I'd just finished the juniors department when I turn around and see so many clothes on the floor. There was a teenager picking up folded shirts to look at them and then she was just throwing them on the ground.
It was a particularly bad day for me as all but two of our truck team had called in. I didn't have time for this at all.
I politely asked her to stop throwing the merchandise on the floor. Its fine if she wanted to just set the stuff back onto the tables, but seriously stop throwing it on the ground.
This turned into her proceeding to throw piles of folded clothes on the ground. Picking up hanging items and just tossing them.
So I asked where her parents were. She refused to answer. So I paged overhead asking for the parent of said teen (I described her clothing and hair) to come to the juniors department, as their daughter had something amazing surprise for them.
It wasn't long before a lady walked over with a smile on her face, and then it just fell into the most pissed off/disappointed/disgusted look. She looked at me, then her daughter. The girl tried to say I was the one that did this and was trying to blame her for being bad at my job. Her mom was having NONE of that.
Mom apologized profusely for her daughter's behavior and asked me to show her how we folded the clothes. I tried to tell her not to worry about it, I just wanted her kid to stop. She insisted, so I showed her the fold we used on shirts and the ones we used on pants.
I started picking things up, and noticed that the mom had gone to work telling her daughter how to fold everything. Eventually she told me I could go do something else, they weren't leaving until her daughter fixed everything.
I had other things to do, but I came back later and they were finishing up. Daughter was in tears, saying she was humiliated and that this wasn't her job. Mom just kind of stood there chuckling and said, "it's your job right now, you make a mess you pick it up. Rules don't stop at our front door, they apply to anywhere you go."
Started off as one of the worst experiences but ended on a high note, for me at least.
I worked at Target in the clothing department for about 3 years. One night I was on the closing shift (6pm-11pm). If you work the closing shift, you spend pretty much the entire shift zoning your assigned area. For me, that meant folding clothes for 5 hours. This particular night I was assigned the women's area, which is the largest. Around 8pm a woman, probably in her late 40s, approached me.
She asked if I could help her find maxi skirts. I happily walked her to where they were. She then asks my opinion on which skirts I liked the best. Again, I happily told her. She grabs every single print we offer in the skirt. Then she asks me to come back to the fitting room with her. I obliged.
When we get back to the fitting room she wants me to stand outside the dressing room as she tries the skirts on. She comes out after each one and spends about 5 minutes going back and forth on "does this look good?" "Is it the right size?" "I don't like it." "Actually I do like it."
She asked me to fetch different sizes for different prints. She also has an attitude while she's doing all of this. Telling me that it's my job to help her. This went on until about 9:30. Finally, I think she's done. She now has about 20-25 skirts in her dressing room. She leaves them all sprawled out in the room and proceeds to tell me that she doesn't want any of them. Then she tells me to have a good night and leaves, leaving her mess behind. It took everything in me to smile back and to say have a good night as well.
Also, about 2 years later, my cousin was working at an office and some lady came in there. When my cousin was telling me about the lady and how she was a pain who kept going back and forth on things and was being so rude... We discovered it was the same lady I had helped before. So apparently this is the norm for her.
The End Of My Career
This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.
One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt. (The day she'd bought the item in question had not been a fun encounter to begin with).
She started screaming that she should be allowed to return it because she has cancer and I have no idea how hard that was. I nursed my grandfather through Stage 4 lung cancer so had some idea but simply gave her calm reassurances. I did stick to the policy though. Side note: she'd been a nightmare long before she became ill and probably should have been banned already for some of her antics.
After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.
She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.
She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.
There had been a young couple in line behind her who promptly approached the counter and asked if I was okay. The head manager took over the register and sent me to the back to calm down. When I came out, she told me that the crazy woman had caused a ruckus at our sister store a few doors down and was now, finally, banned from both stores.
I quit the store and took a job in an office a few weeks later.
Physics Be Damned
Guy slammed a hot water bottle down on the counter and loudly exclaimed, with wife nodding in agreement behind him, that he'd put cold water in it 3 hours ago and it still wasn't hot.
That's Probably Worse
Idk if this counts as retail, but I was an intern at an aquarium, and while working at the touch-tank, a kid swallowed a handful of sand, I told his mother, and she told me that he was only four. He proceeded to swallow another handful of sand.
When Stubbornness Defies Science
Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.
How Does Capitalism Do This To People?
Former Blockbuster employee here.
There was a woman who not only absolutely refused to pay her late fees (which were legitimate), she became so enraged that she threw her stack of tapes at me, hitting me in the face. She then marched around the store and knocked every cassette, DVD, and coverbox that she could reach off of the shelves (some with her hands, some by swinging her purse), while shouting obscenities.
My manager got on the phone and called the police. When Angry Lady finished trashing the store, she demanded to know which cars out on the parking lot my coworker and I drove. When we refused to say, she spit at us and knocked all of the candy/shelf talkers/etc. off of the counters, and began stomping on them.
I don't know if it was divine intervention, or luck, or what, but as Angry Lady was spitting and stomping on the candy, another woman walked into the store. This woman just happened to be my next-door neighbor...and a police officer.
Officer Neighbor Lady approached Angry Lady and identified herself as a police officer. As she attempted to ask what the problem was, Angry Lady shouted, "WHERE'S YOUR F*****N' BADGE, B***?!", spit at Officer Neighbor Lady, and attempted to flee.
Officer Neighbor Lady grabbed Angry Lady before she could reach the door and a scuffle ensued. In a blink, Officer Neighbor Lady kicked Angry Lady's legs out from under her and she went down like a sack of bricks. I'll never forget the SMACK sound her face made when it hit the concrete floor (satisfying!).
While she held Angry Lady down, Officer Neighbor Lady asked me to go get her purse, out of which she pulled a pair of handcuffs. As the cuffs locked around her wrists, it was then that Angry Lady finally realized what trouble she was in. She began to sob and wail loudly. She promised to make nice, pay her fee, and begged to be let go. Two uniformed officers arrived and hauled Angry Lady away, screaming and crying like a lunatic.
Turned out Angry Lady was actually the mother of a student at my school (I was in high school at the time). He avoided me for the rest of the year (felt terrible for the guy). We found out later that Angry Lady was not under the influence of any alcohol or drugs - she was just a volatile, childish jerk. She was banned from every corporate Blockbuster store.
Oh, and the late fee she owed? $12.
Hot Coffee Drama
When I was a kid, I worked at a fast food restaurant and opened on the weekends. Toward the end of the breakfast rush, some guy comes through with a huge order. We were getting ready for lunch, and didn't have anything he wanted already made, so it took us a few minutes to get it together.
He starts cussing at me that he is late for church, and I need to hurry the hell up. I explain that I will get his food out as soon as the cooks are done, but that's not good enough for him. I finally reached my limit, and told him he should probably leave the house earlier next Sunday.
Dude throws hot coffee on me through the drive-thru window. My manager sees this, and asks me how much their food is. He then pulls that amount out of the register, throws it at the man, and tells him to get the heck out of his drive-thru. The guy threatens to call the cops, and my boss told him they were already on the way and he needed to leave if he didn't want to get arrested for assault.
"Uhh, why this model of shoes has seams on the right, and that one has on the left?" Dude, are you serious? I sell, not design this stuff!
"The mother bought..."
I've had this one mother of a few teenagers tell me verbatim,
"You know if you slowed down, we wouldn't run into this situation."
Story behind it: The mother bought a whole lot of stuff, including some taquitos and a slushie. One of her kids come in and drop their stuff on the counter so I added them and the mom asks "Did you include this?" in a mean manner. While the kid says I'm paying for myself so I void the things the kid put down with the mom still asking and I go "No" and she tells me that quote.
"On one particular Thursday..."
I work at a Starbucks, and you can imagine all of the customers we get. Especially being the only location in my city with a drive thru. But there was one lady who stood out among everyone.
Every Thursday is happy hour, which is a buy one get one for hand crafted espresso beverages, so lattes, Frappuccinos, anything we have to pour out blood, sweat, and annoyance into.
On one particular Thursday we were extremely busy, and one lady came in and decided to order 8 different frappuccinos. All fairly complex; 4 different types of milk, all with more than one syrup and some unusual "secret menu" item that made the print out sticker about half a foot long.
Anyway, there were only two of us making beverages, I was doing cafe orders and my coworker was making drive thru orders, so I got flooded with frappes.
I had already heard this lady chew out my coworker on the POS for not making half of her order free, so I could tell she was a total Karen. But about 2 drinks in she yells at me asking what's taking so long, why I'm purposely working so slow to ruin her day, etc.
I politely explained to her that we only have one blender at the moment so it takes some time to make the drinks, (our other one had been broken because the motor wasn't working properly). She accused me of being extremely rude to her and asked to speak to my manager, and considering they weren't in at the time I asked one of my supervisors to come out.
This lady exclaimed that I had called her a btch, told her to sit the fck down and wait for her damn drinks, and some other bullshit she made up on the spot.
Right then, I used my right to refuse service to anyone, and dumped her three finished frappuccinos down the sink while looking her dead in the eyes. My supervisor backed me up, saying that if she was going to act this way, she would have to leave.
She walked out so fast, without even getting a refund, and I haven't seen her since.
The highlight of that day was getting a 20 dollar tip from an older gentleman which he had given to me as somewhat of a pat on the back for having to deal with that lady, and everyone in the store politely waited for their drinks and thanked everyone in the store.
"I told him what he needed..."
A customer asked me about our coupon. I told him what he needed to know. He asked again and I told him. This went on for a couple minutes before I called up the assistant manager, knowing if my patience was tried any longer I was gonna go off.
"I was a salesman..."
I was a salesman at cell phone store until two years ago, had a guy come in one night about 30 minutes before the store closed. I was the only one working at the time. He wanted to return a phone he had bought because he couldn't get used to the operating system, it was an iPhone and before that he had only used android. Nothing wrong with that, people have their preferences, I myself prefer android, to each his/her/their own. I check the gentleman's receipt and he is within the return period.
I look through the bag and see that the box the phone came in is still neat and tidy and has the charger, headphones, and warranty papers all where they should be. All seems to he om order. Finally I inspected the phone itself. The front looks okay, just heavily fingerprinted. I take the case off and I turn the phone over to look at the back and this thing is massacred. The back is scratched to hell and back. It looked like someone took a weed whacker to it. The glass lens on the camera was smashed. As I'm staring it open mouthed and wide eyed I glance up at the guy and he is just staring me down and then says, "the refund will go back to my card correct?" I took a second to answer because I couldn't understand the stupidity.
I finally said, "Sir, I can't take this back. Not at all. Our policy states that any return or exchange must be in 'like new' condition in order to be resold, albeit in 'open box' condition and with the extensive damage on the back, I cannot return it."
What ensued next was the most idiotic I ever seen a person act.
He said, "There's nothing wrong it. I don't see anything."
HOW DO YOU NOT SEE ANYTHING WRONG?
I looked at him dumbfounded and said, "The phone is right here between us, we are both looking at the same phone, look at the back plate and the camera."
He said, "It looks fine to me. Please refund my money, I don't want it."
"Well, as I said, I cannot take it back. I will not take it back."
"You have to, your policy says I can return or exchange purchases within 30 days and I'm within the 30 days."
"Yes you are, but the phone us damaged."
"No it isn't, where do you get that from?"
"From the fact that it's scratched and the camera lens is destroyed."
"I want to take to corporate."
" Alright, here is their number," I say as I had him a card with the number for customer service.
As he talked to them I went about the store finishing up my closing duties. He put the phone on speaker so I could hear the entire conversation. They told him the same things I told him and also told him that regardless they had no power to compel me to take a phone back. After a while he hing up on then and then sat at my desk staring me down until I can back over to finish the cash reporting at my register.
He looked at me and then said, "So when will I have my money back?"
"I am not returning that phone. Not a chance. You have been arguing with me for 30 minutes now, it is past 9:00pm, my store is now closed. The manager will be here tomorrow if you'd like to talk with him, but as of tonight I cannot and will not return that phone."
At this point his entire demeanor changed. Before he had just been a moron but had been calm. Now he lowered his head slightly and creased his brown and yelled, you f------ piece of scum. That's what you are. You are scum. Absolute filth. Worthless."
I'm not having this so I simply told him, "Gather your things and get out of my store. I will not be spoken to like that."
"No, I'm not leaving until you take this phone back, refund me, and reactivate my old phone."
"You need to leave. This is not public property. If you don't I am calling the police."
"You won't do it because you are spineless, scum."
So I called the police while staring him in the eye. He because even more furious and pushed my desk, not enough to damage it, just enough to nudge it slightly. At this point I realized that he may have weapon of some kind and me trying to stand my ground and be formidable with him may not be the smartest move, I went to the back of the store which is through a locked door and watched him through the security cameras to make sure he didn't trash the place or steal anything. When the police finally arrived I came out and told them the whole story to one officer while the angry man spoke to a separate officer.
The police finally told him that I was right, he needed to leave. The next day the manager called the guy and told him not to come in because he would not return the phone. I had taken pictures of it to show the manager. The man called relentlessly and tried to enter the store but we barred him from it. We eventually told him that if he kept it up that we would involve the police again and press charges this time. He eventually quit harassing us. The best part is the time in between his purchase and attempted return, remember I mentioned he was within his 3p day return period, he bought it two days before trying to return it.
Two days and he trashed the back. My theory is that he was fully aware of the damage and deliberately came so close to closing time thinking I wouldn't be as diligent because I wanted to leave for the night. As for why he wasn't seeking an exchange I am unsure, maybe he just came to conclusion that he didn't want a high phone bill, I have no idea. But those are my theories at least.
"So I ring her up..."
This happened today, a few hours ago.Not as crazy as the others, but I'm still pissed off.
This lady comes in with a return without a receipt. I ask to see her driver's license so I can scan it. So she opens her wallet and lays it on the counter in front of me and gives me an expectant look. I reach to pull her license out of the pocket (to scan it, like I told her, I thought it was pretty fucking obvious I couldn't do that when it's all covered up and I can't see the barcode on the back) and she pries my fingers off of her wallet and angrily says "Don't touch my wallet!" So I ask her to pull it out so I can scan it.
So I ring her up and give her a gift card with store credit. She gives me an angry look and leaves. Then, not a minute later, comes back to my register and demands to speak to a manager. All I can hear while I'm ringing up the next customer is this evil soccer mom loudly talking sh~t about me and everything I did wrong, then my manager has to break the rules and trade her gift card for cash just to get rid of her. I was trying to start up a conversation with the next customer so I didn't have to hear her being so horrible, but it didn't really work out.
"It's not that extreme..."
It's not that extreme, but I work at a Domino's and I have to listen to people asking me how many slices are in X size pizza. They're all cut the same. They all have 8 slices. Of course they aren't happy with that answer.
"She tried to start in on me..."
I managed a coffee shop in college that also had ice cream on one side. Shakes, sundaes, cones, etc...
Had a new girl working her first shift and this rude chick paused her annoyingly loud cell phone convo to berate this girl because she accidentally started to scoop the wrong ice cream. Honest mistake but this chick starts screaming at this poor girl and calling her all kinds of "idiot, dumb b!tch, etc...". The new girl was shaking and trying to apologize while fighting back tears. I walked over and whispered to her to go hang out in the office and that I'd take over. Then I slammed the door to the ice cream case closed and looked at the chick and told her "Get. The F*CK. Out" as calmly as I could.
She tried to start in on me but I just turned to the rest of the line and said "no one is getting ice cream until she's gone. So figure it out."
The rude chick bounced pretty quickly after that.
"I told the lady..."
Was a dog trainer at a pet store talking to a customer about training for their dog. She had her father with her and says something like 'don't worry I'll take care of it' and proceeded to hit the dog. I about lost my sh!t. I told the lady to never let her dad do that again. She was sad but I don't think it changed anything.
Also had someone bring in a litter of puppies that they were feeding fried chicken to. That was very very sad.
"I answered the customer service phone..."
I answered the customer service phone at a supermarket. A customer told me that our produce scales were wrong, because when he got home he checked the weights of all his fruits and vegetables on his kitchen scales and they were different from how the store weighed them. This was a HUGE and unacceptable act of fraud on the store's part, obviously. He had calculated the weight differences and demanded that I refund the amount he'd been "overcharged". The sum? $0.17c.
"I think I actually..."
I think I actually have one for this.
For some backstory, I work at a small store that has 3 locations, two in the city I live in and one an hour away. At the time this happened, I worked in all three locations throughout the week. This story takes place in the location an hour away, where I only worked on Mondays and Thursdays. The other employee worked the other days at this location, we will call her S. S often brought in her girlfriend to hang out, which was fine and our boss didn't care as long as work got done and customers were helped.
Supposedly S's girlfriend looked like me (I have seen her, the only similarity is that we are both blonde, and not even the same shade of blonde). We also have a no refund or exchange policy, as people are a--holes and have abused it in the past, so before I even started working there my boss decided to do no refunds and no exchanges for any reason. This policy is posted at the cash register, on the wall, on the window next to the door, and on one of the counters (this is a very small store, so frankly the amount of places is excessive). It is also posted at the bottom of all receipts.
Okay, so the story. I'm working one Monday and this old couple come in with one of our store bags, so I already know it's going to be a rough visit. They ask for a refund for an OPEN product. That they ADMIT to using. The product helps with pain relief, but there isn't a set amount for everyone. So some people may need one teaspoon, some people may need a tablespoon, some may need multiple tablespoons. Anyways, of course, I tell them no, because of store policy. At this point, they have already mentioned 3 times that I was "here yesterday when it was sold", to which I repeatedly pointed out that, no, I was in another shop an hour away. After I tell them no, the conversation goes something like this:
Old lady: Well yesterday you said it was guaranteed to work, and it didn't work.
Me: Well, yesterday I was in other city at another shop, but we cannot guarantee results for anyone, we can just tell you what works best for most of our customers.
OL: Well he tried it and it didn't work. So you owe us our money back. That's what guarantee means.
M: As I previously said, due to store policy we cannot do refunds or exchanges. How much did he take of it?
OL: Two teaspoons.
M: Well, some people need more than others. We have some customers that take one teaspoon and it works fine, and others who take a couple tablespoons before it works. Everyone is dif-
OL: He tried multiple times. He took one teaspoon and waited 10 minutes and then took another and STILL NOTHING. I told you yesterday that if it didn't work I would be back in here today returning it and you said it was guaranteed to work. You knew I would be back if it didn't work.
M: Once again, I was nowhere near this shop yesterday. The only people who would have been here is S and her girlfriend, and I've heard several times that I look similar to her girlfriend. I don't see it, but since quite a few people do, I'll assume she was here yesterday. I was at our other location in other city, which is over an hour away. That's where I work every Sunday, like every Monday I work here. I do apologize if S told you you could have a refund, as she should never have said that and should not have guaranteed it's success, that isn't what we are supposed to say or do and I apologize on behalf of her. I'll be letting my boss know so he can speak to her about it. However, we do not issue refunds, and I cannot budge on that. (At this point she had tried to cut me off several times but I would slightly raise my voice and then go back to talking at a normal level.)
OL: Well you should really tell people there are no refunds.
(I pulled her receipt off the counter from where she put it and showed her the bottom, where it says no refunds)
M: It says it here at the bottom of the receipt, and there is a sign on the door, on the register, and on the wall. I do apologize if S did not verbally tell you there were no refunds, but that is policy.
OL: Well can't you call your boss?
M: I can, and I will if you would like, however he is going to say the same thing I did.
(I proceed to call my boss, who did indeed say the same thing I did. Only he basically told me I should know better than to call him about it, because I know the policy. The only reason he does this is that USUALLY it calms the customers down when they realize I'm getting in "trouble" for having him explain what I already did. I never actually get in trouble for it. The old lady also mentioned how I was the one who said it was guaranteed the day before, to which my boss responded "She was at other location in other city so there is no way that's true".)
They ended up spending another $100 on something else that they normally buy, vowing to never return again, to which I literally said "Okay." About a month after that S got fired for doing things like that, buying things from the store then selling them to people (we got a damn good discount, so she would buy something for like $8, then sell it to a customer in store for the store price of $22, getting cash for it. Which is basically stealing that money from the store.), constantly lying about me and saying I didn't do things I should have, or that I did do something I shouldn't (the bosses knew me well at that point, so they shut her down), and my personal favorite: harassing a regular customer, who then spotted my car one day and realized it was me working, and proceeded to tell me what had been going on. Safe to say, I was not sad to see S go, or the customer.
"I'm late to this..."
I'm late to this, but I used to manage a pop-up Halloween store in the city. For reasons far out of my control, and because of the nature of the temporary pop-up store, we had a step to come up into our store, so we were not ADA/wheelchair accessible.
One evening, a lady comes on a motorized wheelchair, and then gets upset that she can't come in. She wants to speak to me, the manager, to air her complaints. She was 100% in the right, and very reasonable.
All of a sudden this other able-bodied guy comes walking by and sees the problem. He starts yelling at me that I am treating this lady with a disability very wrong. He is just yelling and complaining and acting as this able-bodied hero for this woman.
There was nothing I could do at the moment, it was 9 PM, and I couldn't just start pouring concrete down to make a ramp into the store. This guy was having none of it. I was mostly upset that he was being belligerent for no reason, when I was having a perfectly fine discussion with the person who was in the wheelchair. I feel like sometimes people just want to start making a scene so they can be the hero.
Eventually, the guy walks away, and I continue on with the customer in a wheelchair who was very, very sweet. I saw her on a bus a few weeks later and we had a discussion like we were old friends.
Don't be the bigger guy in unneeded situations.
"They of course come back..."
Worked at a stand alone computer store in Baton Rouge about 20 years ago. I built custom computers. A man and his two young sons come in. None of them have sleeves on. And they all smell as though they have never even heard of deodorant or showers. Nice people, but you don't want to stand too close, because the smell is overwhelming. Literally. People are coming from the backrooms to see what in the world is going on. Owner is worried about a gas leak.
Anyway, they buy a desktop computer, and they ask how to set it up. I walk them through the whole process, and they're nodding all along. In the back of my mind I strongly suspect that they're not getting it, and that they'll only return later on, but in the moment I don't care. I just want to get through the pain as fast as possible to get some fresh air, and maybe someone else will help them when they come back...
Of course they return. And I could smell them before I saw them. Said the computer didn't work. I asked them to walk through the process that they went through setting it up. Blank look on their faces. So I ask what happens when they push the power button. Blank stares. Ah... So I show them the power button, and say that you need to push that to turn it on. (I AM NOT MAKING ANY OF THIS UP). Thankfully they leave after that, thinking that is that and I won't have to see them again. HA!
They of course come back a third time. Smell and all. This time they say that they did push the button, but nothing happened. I was surprised, because everything worked fine at the store. So I troubleshooting the problem, I asked if the green led on the power supply in the back of the case came on when they plugged the unit into the outlet at home. There was a pause for about 10 seconds before the man said "I didn't know we needed to plug it in. You never told us that!" He was mad, and I was glad that he was, because I got to turn it over to the owner (who ultimately accepted the return, which is probably the only time he did that, as these are custom computers). I suspect that this family didn't even have electricity...
"I was completely disgusted..."
I have sooo many stories but this one stands out cause it still pisses me off. A few years ago I worked for a cell phone store and one day this old guy comes in with his very nearly toothless friend. They needs a new phone but he doesn't pass the credit check, so he calls his wife to ask if she'll add him to her plan, to which she says yes.
I grab the phone he wants and begin the process of adding it to the plan and setting everything up. The WHOLE time, He is making googly eyes at me and flirting heavily while a friend is just sitting there giggling like Beavis. I'm remaining professional and ignoring the flirting, which consisted of compliments to my appearance, calling his wife an old ball & chain, asking me out to dinner, and telling me to make sure I put MY number in his new phone. Bear in mind this guy was at least twice my age and I was in my mid-30s at the time. To top it all off, he didn't even have enough money to pay so he calls his wife again and has her pay over the phone with her credit card.
I was completely disgusted, especially since I had just spoken to his very sweet wife and she clearly loved this creep and took care of him. I desperately wanted to kick him in his old balls but I just gave him b!tchface and clipped answers to everything he said and finished up as fast as I could. Thankfully we had people waiting to be helped, so I was able to shoo them out and move on but man, I was SO tempted to call his wife back and tell her exactly what kind of piece of shit she was married to. I wish I had.
Man Seeks Advice About Confronting Younger Brother For Stealing Breast Milk And Replacing It With Cow's Milk
Redditor u/902I0 had some issues with his younger sibling's ridiculous antics and wanted to know how he should handle the situation. Nobody is perfect but some actions are just downright mind boggling and stupid. People's idea of "fun" these days can be infuriating. Listen to the story....
My wife and I had our first baby a month ago. She prefers to pump a few bottles worth of milk at a time and feed the baby from the bottle. She stores the bottles in the fridge.
My little brother has never had a girlfriend. He acts quite awkward around my wife and other women from what I've seen. He came to my house last week to see the baby and he noticed the bottles in the fridge.
Yesterday, my wife and I, along with our baby, went over to my parent's house. My brother knows since he's in our family group chat. He texted me when I was at my parent's house that he bought my baby some cool clothes and will drop them off. He knows my front door pin to get in.
When I got home I saw the cool clothes he bought and thanked him via text. My wife bottle fed my baby that night with no issues. Today, however, she said the baby reacted very differently to the new bottle she fed her. She coughed much more than usual and spat out the milk, which never happened before. So, my wife tasted it and said it was cow milk, not her milk. She told me to taste it too and compare it with the two other bottles in the fridge. That bottle indeed tasted much more like cow milk than the other two.
My wife suspected it was my brother drinking her breast milk and swapping out that bottle with cow milk. I agreed that it would not be out of character for him to do that. I thought it was a bit fishy he would come by and drop off clothes, especially since that was the first time he would come to my house when no one was home.
I called my brother and asked him why he would drop by when we were not home and why he couldn't wait a few hours until we got home. He said he just bought the clothes from the nearby mall and it was more convenient to drop them off then. I asked him to please tell me the truth if he swapped my wife's breast milk with cow milk and he vehemently denied it. I told him how we found out the bottle contained cow milk and what a coincidence it must be. He said he really doesn't know, but I could hear the tremble in his words. I told him that my wife and I don't believe him and if he doesn't apologize now, we would tell our parents what happened and ask what they think. He once again denies doing anything so I hung up.
Before calling my parents, I want to know what you guys think first. Are my wife and I just paranoid or do we have good enough reason to believe my brother swapped out her breast milk with cow milk? u/902I0
Not Around my Kids!Giphy
Wow this is weird.... does he have a history of this kind of thing? It almost seems sexually deviant. Why would he do this? Breastmilk is usually a bit different in color then cow milk, more yellow, much sweeter, and cows milk is definitely way harder for babies to digest. So if you are sure it was cow milk in the bottle, then it sounds like he's the only one that could have done it. Anyone else in your house? Maybe ask him in person. Face to face. To be sure. If he did this, then he was putting your baby's health at risk for his own twisted gain, and that is really crappy of him. I wouldn't want him around my kids! Raven3131
Did you even think about the possibility that he just knocked it over? That he was smelling and looking and dropped it. Or that he has this awful rash and has read breastmilk helps (true) and used it for that. You mind jumps right to drinking, but that's not at all the issue.
Cows milk is very, very bad for baby's. They should not be drinking it at all. I would tell your brother that, make it clear why it's bad and ask him if he, or anyone else, can be honest next time something happens to the breastmilk. If it falls, be honest, do NOT replace with cow's milk. Or with anything.
Also, how did she not notice? They don't look the same at all. It's really barely a mistake you can make, unless you don't look at the bottle when you take it out of the fridge. Gwennie333
My daughter got really really sick (she was hospitalized) from drinking cow's milk. And she is 5 months old so I can only imagine how much more dangerous it is to a month-old. I'm not in the best position to give my judgement. Mine is to urge you to please follow up and check if everything is okay with your baby. murrayxi
You sound somewhat skeptical that it was 100% cow milk— If it was cow milk, it was surely your brother. In which case; NTA at all. Cow milk is not good, and can mess some babies up digestion-wise. NTA, and your brother is weird. jakejames
I don't have the best of taste buds. Plus, the temperature of the supposed cow milk is a bit warmer than the refrigerated breast milk, so that throws things off a little. I'm 90% sure it's cow milk and my wife said she's 100% sure. 902I0
I am a breastfeeding mom, and this made my skin crawl. If it really was drank by him, how absolutely intrusive and deviant. It's very dangerous for babies to have anything other then formula/breastmilk when they're that young as well..
The only other explanation I can think of is the milk going bad somehow. Which if you're freezing before 24 hours it shouldn't be bad and should be fine in the fridge.
Your brother is a creep if he did that, and I would keep him away from your wife and baby. Dontsuffocate
"you just know?"
WTH is this thread? Everybody either on the crap post train or NTA bandwagon??
OP, do you have any (I mean any) actual evidence that he did something wrong? None of those intuition nonsense or "you just know?".. that's not gonna cut it. Especially if you're planning on some sort of grand spectacle where you make your brother appear like some creepy sexual pervert.
Maybe take a step back, deep breath and think whether whatever evidence you have is enough/conclusive because your relationship with your brother will likely never be the same afterwards but surely you wouldn't want to be on the wrong side of that discussion?
EDIT: Because it seems many responses are tripping up on this.. "none of this intuition nonsense" refers to the brother having done something and not whether it was or wasn't breast milk. That's a separate discussion in itself. rycology
Not in this House.
NTA, and maybe make sure he cant get into your house when you're not home. That can be terrible for the poor baby's digestion, even deadly depending on the age. And... it sounds like your brother might be a sexual deviant, if he has done this, then he has gone out of his way to set up a situation where he's violating your wife's dignity in her own home. Protect your family from the threat, brother or not, and tell your parents. Cow milk and breast milk are noticeably different, trust your judgement and make sure these more subtle offenses don't turn into something more sinister. Your wife must feel pretty gross, I'm sorry for you both. haveitoldyouyethaveitoldyouyet
NTA, him drinking your wife's milk is incredibly creepy, and not only that but he also endangered your child's health. If I was your wife I wouldn't want him near me, breastfeeding a child is extremely personal, him inserting himself into that feels really intrusive and wrong. nessy612
Has he ever done anything comparable to this that would lead you to believe it was him? I mean the evidence you have is pretty damning as it is. casualpotato96
Nothing comparable. He's a socially awkward but very intelligent guy. He never got into trouble as a kid. But like I said, he's super awkward around women, so I wouldn't be surprised if he's a bit sexually deviant. 902I0
NTA, and the really serious issue here is that your baby could have been killed by his stunt. Google infants drinking cow's milk. Change your pin code. Your brother is a menace and a weirdo. I wouldn't ever trust him again. Take your baby to the doctor immediately and tell them what happened. brotogeris1
I really hope the dude like dropped or accidentally used them or something. But i'd feel like he would admit if that happened so. Korpela
I'm sorry to tell you this because it's disgusting but there are a fair amount of men who drink breast milk because they think it will help them gain muscle mass.
Edit: okay I get that it's not actually that disgusting and just bc something grosses me out doesn't mean it's automatically bad. I do think it's stupid because there is 0% proof that it works and also a lot of the time they're buying it out while parents whose babies can't take formula and whose mothers can't provide enough for them really struggle (my cousin went through this) so I don't have a lot of respect for the guys involved lmao. hogelett
Nail his butt to the wall. There is a huge difference between the sweet taste of breast milk and cow milk. Newborns can't digest cow milk, can have a bad reaction to it, and your baby could have gotten really sick from drinking it. Even before formula and if another nursing mom couldn't help they never gave babies straight cow milk. Goat milk is much closer to human milk. Your brother might of just been curious but he has to know you don't mess with the baby's stuff because they can get hurt. lisasimpsonfan
"will you go fill up a bottle of milk for my baby?"
Don't ever underestimate people's ability to be ignorant of things you think are obvious. This is the same world where men thought there were left and right tampons. I don't know anything about babies (I'm a woman) and if I hadn't seen various PETA things about how cows milk isn't meant for humans, I might not realize that it made much difference. I could see someone saying "will you go fill up a bottle of milk for my baby?" and grabbing the quart of cows milk without realizing they were supposed to look for a bottle that had been pumped. I once had a friend who couldn't figure out that you had to put water in a coffee maker in addition to the grounds. Smart guy, too, at least in terms of book intelligence. JLLsat
Set a Trap....
This might be horrible advice, but I would tell your brother that the baby is having a horrible reaction to the milk and is in the ER and you need to know if the baby drank cow milk.
Edit: I have been enjoying the conversation this comment has turned out, thanks for that and the silver.
In reality, OP most likely already missed his chance at a straight out confession and doing this tactic wouldn't work if the brother is already on the defensive.
I do think it is fair game to say the baby is having a reaction and it is important to know if the milk was changed. Maybe he could have framed it as something where he thought the brother was trying to do a favor and filled a bottle for them, that they appreciate it, but if it is cow's milk, it is bad for the baby... etc. etc. Punky_Grifter
Is He a Fool?Giphy
Is your brother an adult? What the hell is he doing swapping out food for your child like that, and drinking breast milk? I tell you the code to my place would be changed immediately. What else has he done in your place? MaryK007
He's 23. I will definitely change my code ASAP. He hasn't done anything out of the ordinary in my place since he's only there when I'm home as far as I know. u/902I0
Get a new Code...
I'd make sure to not give him the new code. Cows milk is not good for babies under 1yr. As a pumping mother the taste between breast milk and cows milk is very different, there is no way you could mistake the taste. It may have been curiosity or, as others have said, if he is a body builder he may have heard it's good for muscle repair or he might have decided to try and sell some. But in my opinion he has drunk it. I would test the other bottles or even dispose of them rather than feed them to your baby, in case he has tampered with them too. Kapearce82
Family Can be Trouble.
I read the other comments before making this post. Specifically to the other folks saying this couldn't be real... I hate to be the one to point this out, but lactation fetishes are real, and quite common.
OP, follow the other poster's advice. Change your security PIN, limit your brother's access to your wife and child, and tell your parents about this breach of trust. You need to make it clear to your brother that his behavior hurt his family and it's unacceptable.
Also, tell your wife to look through her undergarments to see if anything is missing. While I don't want to condemn your brother as "the creepy pervert" I wouldn't be surprised if she was missing at least one pair of undergarments. CIA_astroturf_acct82
You're not an a**hole.
Bro what the HECK??? I don't think you should let your brother see your wife anymore cause that's so creepy. I know I'd be mad about it. I'm not sure how your relationship with ur brother is but I'd definitely distance myself. He's a creep and a fool in my opinion, especially if he DRANK it. I cannot even begin to imagine how uncomfortable and upset you and your wife are, but I hope things turn out well and that you guys get some peace of mind. Sara-tonin-
Seriously, this needs to be on top! OP just had a baby a mouth ago. A child this young should not be having cow's milk this young since their digestion system isn't fully develop and can't digest it fully.
Have you ever stopped to think about all of the deaths the internet is responsible for?
We don't mean people (that would be a whole other, entirely more more morbid) - we mean businesses. Gone are the days when people used to hang out at malls bouncing from store to store.