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The Corporate Decisions That Were Met With Huge Public Backlash

Reddit user Astro_Shogun asked: 'What decision by a company received the most amount of backlash from the public?

Corporations don't get big overnight.

A lot of tough decisions, big wins, and sometimes even bigger losses, go into their growth.

But sometimes companies make mistakes that the public simply cannot let slide, and it can be hard to imagine how the company could stay afloat after the backlash.

Redditor Astro_Shogun asked:

"What decision by a company received the most amount of backlash from the public?"

Dang It, Photobucket

"When Photobucket decided to take the whole internet hostage by asking for 400 dollars a year for what was previously a free image storage solution. The move broke years of forum posting and erased a significant portion of the web collective knowledge."

- denpo

"Yup. And now they're holding almost all of my son's childhood photos (some of which I managed to save in other places) hostage."

- KnockMeYourLobes

"Browse any forum thread from the early 2000s and practically all the images are gone because everyone used Photobucket back then. It will be the same way with Reddit whenever Imgur goes under."

- NothingOld7527

So Salesy

"JCPenny doing away with sales and trying to present itself as a more upscale store. Sales immediately plummeted, and they reversed course quickly."

- flyingcircusdog

Cheap Jewelry

"Gerald Ratner said the reason his jewelry company could sell stuff so cheap was because the products were crap. It destroyed the company overnight."

- simplemtbman

Front Wheel Drive

"Ford, in the '80s, tried to replace the aging Fox body Mustang with a front-wheel drive, Mazda-based car. This was pre-internet, but car people got UPSET and deluged Ford with a letter expressing their anger."

"Ford backtracked, kept the Fox body around, and released the vehicle that was going to be the new Mustang as the Probe. It lasted two generations, but the Mustang soldiers on."

- StillN0tATony

Online Only

"Microsoft got roasted when they announced Kinect and always-online were required for the Xbox One. Took all the momentum they had from the 360 era and put them miles behind Sony."

- Jerry_Williams89

Childhood: Destroyed

"Sonic having human teeth."

- LightDash

"I just immediately pictured teeth in a Sonic milkshake and had a horrified reaction before my brain caught up to you meaning the character."

- Rolizas

Questionable Upgrades

"Very recently, T-Mobile. A company that 10 years ago called itself the Uncarrier by making a series of pro-consumer changes to its plans and the previous CEO built almost a sort of cult of fans of the company. Then T-Mobile acquired Sprint and got a new CEO."

"A couple of weeks ago, T-Mobile internal documentation revealed it was going to automatically upgrade customers on old grandfathered plans up to new plans, which were more expensive. Customers would have to call in to opt out of the change. 'They weren’t raising customers’ rates, they were moving them to better plans.'"

"Well, major tech news got ahold of that, and then even some local news stations, and T-Mobile quietly 'clarified' a week later via internal communications that only one percent of their customers would be affected."

- artimaticus8

Coming Together in Hate

"Anyone remember the Kendall Jenner Pepsi ad when she solved police brutality?"

- vernon3

"Those moments are precious. There are a few things these days that bring everyone on the Internet together. That was one of those things. We all hated the Pepsi ad that solved police brutality."

"That ad had it all. Pandering, ignorance, arrogance, and talking down to their audience."

- notwoutmyprob

"And a Kardashian."

- Kitchen_action

With Every Purchase

"I couple of years back a local Detroit area car dealership decided the best way to celebrate MLK day was to give away free car alarms with every purchase."

"Nobody liked that."

- graveybrains

A Sale Gone Too Well

"Hoover UK offering two free flights to America if you spend £100 on their products. They anticipated that people would spend a lot more than the minimum required which would cover the approximately £600 value of the tickets."

"When the company was deluged with purchases around the £100 mark, they reneged on the offer, which prompted a very expensive lawsuit. The fallout was so bad that the UK division of the firm was sold to a rival company."

- Live-Dance-2641

New Drink, Who Dis?

"New Coke."

- PeggyWithPhatA**

"After the relations disaster, the public clamored for the decision to be reversed, and Coca-Cola released 'Coke Classic.'"

"Coke Classic soon had an even higher market share than Coke did before the public relations fiasco, and a new theory made the rounds: that Coca-Cola deliberately made these decisions, simply to gain publicity, and increase market share."

"The reaction from Coca-Cola’s executives was, 'We aren’t that smart, and we aren’t that stupid.'"

- Malthus1

A Tweet Turned Sexist

"Burger King stating that 'Women Belong in the Kitchen.' What they were TRYING to say was that they wanted more diversity. People didn't see it that way, and in the end, they had to issue an apology."

- zerbey

The Downfall of an Incredible Publication

"Here’s one there should be a public outcry about."

"Disney bought National Geographic and controls everything it does. This is the last year the iconic magazine will be available. I’m incensed."

- redheadMInerd2

(The writer of this article is equally incensed.)

Predicting the Future

"I feel like whatever YouTube is cooking up lately will be the next one."

- Just_Aioli_1233

"Tech companies sure know how to kill off highly popular and profitable apps, super quick. It’s interesting to watch it happen in real-time. Facebook, Instagram, Twitter, YouTube, all losing tons of followers and destroying their own stock."

- Eleanor_of_Accutane

It's easy to see how all of these mistakes resulted in huge backlash, sometimes at the total expense and downfall of the business.

But some of these mistakes were made by companies that are still huge today, and to a certain extent, that's kind of surprising.

The Absolute Dumbest Things Customers Have Ever Gotten Mad About

Reddit user j-rock292 asked: 'What is the dumbest thing a customer has gotten mad at you about that was not your fault?'

man holding telephone screaming
Icons8 Team on Unsplash

Like many people, I spent my time in retail. Customers were by far the hardest part of the job.

In college, I worked as a "bookseller"—our official title—in a mall for a national chain of bookstores. Without fail, every shift one or more customers would ask for something like "that book, the red one, by the guy."

When we'd ask for more information—like genre or if it was new or where they saw it—they'd just repeat, "red book, guy, you know which one I mean."

We most definitely didn't know which one they meant, but customers thought if we worked in a bookstore we should know every book in print from even the vaguest of descriptions. And they'd get mad when we didn't.

Anyone who has worked with customers has war stories.

Keep reading...Show less
View from above of four seated diners at a restaruant
Dan Gold/Unsplash

Hungry customers could think of plenty of reasons to try out a new restaurant.

It could be good word of mouth found on Yelp reviews, a personal recommendation, or just plain curiosity in the spirit of adventure.

And while diners can be influenced and easily persuaded to walk into an eatery they haven't tried before, customers are not without the certain criteria they're entitled to.

Keep reading...Show less
man holding telephone screaming into it
Photo by Icons8 Team on Unsplash

Some companies seem to appreciate their customers and attempt to make their lives better, but others seem to absolutely loathe their customers and actively try to make them miserable.

It might seem odd that many of these companies stay in business, but many of them have monopolies or near-monopolies in their industry or area of the world.

Keep reading...Show less

Customer service jobs are not for the faint of heart.

Dealing with people at their angriest and rudest does not breed a positive work environment.

Customer service can be a downright toxic job.

And if it's not the customers setting your spirit on fire, it's the companies themselves.

Some companies seem to revel in creating discontent.

That's why these types of jobs have such high turnover.

Redditor Psychological-Name15 wanted the customer service reps out there to give us some truths, so they asked:

"Customer service workers of Reddit, what secret can you reveal from your former company?"

I want to know about the inner workings of Comcast!!

I loathe them!

Oh Dear

Jennifer Lopez Smh GIF by American IdolGiphy

I used to work in tech support for Citi Bank. The people working there are not intelligent. My favorite interaction went like this..."

"Banker - How do I type the upside down I?"

"Me - Ma'am, that's an exclamation point."

slappy_mcslapenstein

The Crappy People

"In every CS job I’ve ever had: we will bend over backward to help a nice person. We will expedite any complaint, give maximum compensation, and harass other areas of the business for you."

"We will do the absolute bare minimum to help a shi**y person and if you’re really bad, we will do everything in our power to make sure you get nothing but what you’re legally entitled to and it will be a process to get that."

11catsinahumansuit

"I don’t work in CS but 100% the same for us in IT a nice person will get new stuff while a shi**y person will get questionable secondhand crap that will take 12 months to fix! I will make sure that you wait as long as humanely possible to have anything fixed!"

Sharp-Demand-6614

Go to Holiday Inn

"If you ask for a supervisor calling Marriott you will just get another person who is not a supervisor, but say they are."

cryptnificent

"Yep. I've seen this done numerous times across multiple industries. Usually, it only involves an actual sup if it's a genuine problem or if they want to make a point."

"The last job I had was in towing junk cars. Two of the inside buyers, one male, and one female, would bounce that sup card around constantly. Idk how no one ever put it together. We'd get repeat callers and repeat sellers so I don't know."

ItsBobFromLumbridge

Heartless

"Worked at a contracted call center for Centrelink. The manager told us to deny as many emergency payments as possible and they would back us no matter what. They were actively working towards a culture that despised the callers and churned staff to get heartless right-wingers who hated the poor."

Rizza1122

"I feel ya. My best mate is a quadriplegic. Centrelink denied his disability pension because he wasn’t disabled enough."

Less-Storage

Go to Home Depot

You Are Dumb Patrick Star GIF by SpongeBob SquarePantsGiphy

"I worked at Lowes. I didn't know anything about anything in the electrical department yet that's where they put me without any training."

Eattherich187

Not training people is not just a Lowes thing.

There are too many unqualified people doing too many things.

Switcharoo

Drag Race What GIF by TAZOGiphy

"Can confirm it's an unwritten policy for deli departments in Coles Supermarkets to change the written expiry dates on their tickets so they can sell out-of-code products at full price."

REDDIT

A Little Sunshine

"I worked at a call center for the billing department of a major internet and cable service provider. We were authorized to give up to $90 credit per customer on their bill but only as a last resort. Always remember to be nice to all customer service workers. You never know just how much they can help with a friendly attitude."

Axel_Dunce

"Former call center employee here. Highly accurate. Use your manners, and well fix your issue. Anything else, just makes us want to take longer, and you won't get a credit. Just because we are authorized, doesn't mean you'll get the credit for being an a**hat. haha. I've been verbally abused a few times for asking them not to swear at me. Lol."

Ok-Ad-7247

LELU

"I worked for a major telco company for many years in something called a ‘LELU’ which stands for Law Enforcement Liaison Unit. This 'unit' is pretty self-explanatory, but it essentially is a team who worked directly with the police/FEDS to monitor people's information for things such as obtaining communications history of call logs, SMS loss, etc."

"However, most importantly, the software we used, we as agents could directly see all your SMS texts, including MMS and their explicit imagery of whatever you were sending. This would include sexting, naked images, family photos, and everything. There were instances where people abused this position by stalking or 'monitoring' their SO’s comings and going’s."

MidniteMischief

Cookies!!

"I worked at a cafe chain called 'The Cookie Man,' 95% of their cookies arrived in cardboard boxes layered with bubble wrap. The last 5% arrived as pre-made dough that we would bake on-site to make the place smell like fresh cookies."

"I also worked at a cupcake shop. It's literally just packet mix that you add eggs and oil to before baking/piping pre-made icing onto. Don't waste your money on these places, 90% of these chain shops are the same and most are severely underpaying their workers (this is for Australia btw). Just purchase some packet mix from the supermarket and call it a day."

Frequent-Selection91

Look in the Back

"I was a Store Manager for a very large grocery chain and I can tell you that 95% of the time when customers complain to the manager, we may be professional and show empathy, and even resolve the problem."

"But then we usually just make fun of or talk crap about the person who complained to the other employees. And when a customer is really rude when we go 'look in the back' for something, we legit just stand around and talk to other employees, and make zero effort to look for the item."

A_Womans_Thoughts

From the Box

Kaitlin Olson Brunch GIF by The MickGiphy

"I once worked at 'the area's premiere day spa'; the mimosas were made with Sunny D and not real orange juice, and the wines came out of a box."

SailorVenus23

Sunny D and champagne?!?!

What in the name of Lucifer?

Who does that?!

Do you have anything to add? Let us know in the comments below.