Although we must acknowledge that hindsight is 20/20, it can sometimes still be difficult to imagine what someone was thinking before they committed a significant blunder.
This goes for politics, sports, organizational management, and, of course, the business world.
Plenty of Redditors were eager to respond to a recent thread that asked folks to share the biggest business head-scratchers they've encountered.
These are sad stories that involve the financial struggles of both business owners and employees. And yet, we hope they're at least a tad instructive.
Redditor Devvint_ asked:
"What is the Worst Business Decision You've Ever Seen?"
Many talked about the pitfalls of new ownership. There is something about new owners that leads to sweeping changes without an acknowledgement of what's been working for years.
Don't Fix What Isn't Broken
"In my hometown there was an independent fast food and homemade ice cream place, long established and run by close friends. It was a goldmine. They decided to sell and retire."
"New owners immediately changed everything. Painted it a wild color, removed some attractions on the grounds, changed the 60 year old menu and switched to commercially made ice cream. They lasted 8 months."
She Had the Chance
"My late great uncle started a fish and chips restaurant. He had his own unique recipe for the fish and it was very popular. Businessmen had offered him thousands in cash for it over the years, but he always declined. After about 40 or so years, he decided to retire and hand the business over to an ambitious recent college grad."
"He offered to give her the recipe and even volunteer his services for a bit while she got comfortable in her new role as owner. "
She declined both and within a year, she was forced to sell the restaurant after coming close to declaring bankruptcy. My great uncle died and took the recipe with him to his grave"
Out of Touch
"There was a Tex-Mex place I loved in Fairbanks, Alaska. The food wasn't GREAT, but it was consistent, and the prices were fair."
"Well, a new owner came in, and they decided to revamp it into a fine dining steak house. $30 was pretty much the lowest cost you could get for an item, and this was in a neighborhood that had a substantial crime rate and was right across the street from the bikini barista and the marijuana dispensary."
"I stopped going, and they went under shortly thereafter. I walked in once before the place closed down, and it was dreary and empty and they had tried to bring some of the classics back to the menu, but it was far too late by then."
"You were too good for this world, Los Amigos."
Window Cleaners Share The Best Things They've Ever Seen | George Takei’s Oh Myyy
Worthless and Ugly
"A developer my dad worked with sold off a beautiful piece of land next to a river in a very desirable area, he sold it to another developer. The new developer cut down every tree on the 6 acre site, as he said, 'he wanted to see what he had.' "
"The land then started to slide into the river, rendering it worthless and ugly."
Other people talked about major overhauls that a company made in the hopes of driving more revenue. Of course, these schemes backfired completely.
When Dollars and Cents Is All They Care About
"Take a help desk that has been consistently rated extremely well by its customers for their first-call-resolve, attitude, and helpfulness; outsource it to a company that's been rated towards the bottom of the list for over a decade because it costs less than the salaries/benefits of your former in house help desk."
"Then complain when your first-call-resolve drops through the floor and your customer satisfaction is at an all time low."
Full Speed Ahead
"Property management company I used to work for had a number of student properties and high-rises that were always a struggle to fill in the summer months when students went out of town."
"Head office came up with an offer that anyone who signed for two years got the four summer months at 50% off. Sounds like a good deal, 50% rent is much better than zero. We signed tons of students."
"However the lease templates that head office sent over showed the reduced rent rate on the lease rather than just adding the discount as a separate addendum. I noticed this discrepancy and reported it - and was subsequently ignored."
"Which meant the students were signing a legal document that guaranteed them 50% rent for two years."
"The company lost hundreds of thousands in revenue."
Talking the Talk
"A radio station i used to listen to recently changed their format from 80% music, 20% talk show to 100% talk show. Then they were like 'oh you can still listen to the music but it's only going to be on our app.' "
The Exact Wrong Move
"Circuit City was pretty stupid. When the recession hit, they decided to stop selling appliances and instead focus on DVDs and televisions and such. (Appliances are known as being a recession proof item. People always need refrigerators and microwaves. They don't need DVDs.)"
"They also wanted to cut down on labor costs, so they fired a lot of managers and assistant managers, and just left a lot of entry level employees because they were cheaper to pay. Well, entry level employees don't really know how to fully run a store, so pretty much every Circuit City became dog sh**."
Driving Them Away
"There was a shopping plaza near me with a fairly large gift store. Not a gift shop in the museum sense, basically like a Hallmark store but independent. It wasn't exactly bustling, but they apparently did solid business and a lot of people in the community really appreciated having it there as a place to buy gifts and wrapping paper and such."
"The owners of the shopping plaza raise rents to the point that the shop goes out of business. The reason this was stupid is that the store front sat vacant for like 15 entire years. Seriously, this place closed when I was a child and I'm now 27 and the vacancy was only taken over very recently."
"If their goal in raising the rent was to have a more profitable store move in to that space, they certainly failed and missed out on decades of rent as a result."
"In the early days of the personal computer, a fairly prominent developer Osborne went under because they showed off their new model far in advance of when it was actually going to be available."
"So predictably dealers immediately cancelled all orders for their current computer model in preparation for the new improved version. Inventory stacked up and they were bankrupt before the new model ever came out....."
"Its known as the Osborne Effect."
"Cincinnati's deal with The Bengals."
"It has cost over $1B since 2000. It has some of the most ridiculous requires for the city and is widely considered the worst business deal in the history of sports deals."
"The city hasn't remade anywhere close to $1B by having the team. Arguably, they've gained nothing."
"This is all while the Bengals are perennial stinkers. They've made being terrible a lucrative business model."
And some discussed those "flash in the pan" style business decisions that seemed like a good idea to drum up a short term rush.
Unfortunately, these small tweaks had pretty huge consequences.
Hopping on the Bandwagon
"I worked for a video store during the time Finding Nemo came out on DVD. The video store I worked for got a huge fish tank put inside. It was so big they had to shrink the game rental section. The tank had clown fish in it."
"The tank was also locked and we couldn't feed the fish or clean it. This was supposed to be done by someone who I never saw come in."
"So the tank ended up filled with a bunch of dead Nemos in a nasty as fu** tank. Needless to say parents were very unhappy about it. The local paper did a small article about it too which didn't help an already dying store. I have no idea what they thought an expensive as Hell fish tank would do for their business."
"A friend of my husband's owns a sports bar. A few months ago he offered $1 beers. The place QUICKLY became overloaded with homeless people and the regulars didn't like it and stopped going.
"Special didn't last long."
Heart Was Never In It
"Target's expansion into Canada"
"collapsed in 2 years and cost them Billions" -- USSMarauder
"It was so bad."
"We were expecting competitive prices and good products. We got Walmart quality products at higher prices and you'd go into the stores and they would have empty shelves and one product you liked would be there one week but not the next. It would end up at another target the next town over."
"They really treated Canadians like they were doing us the favour letting us shop there." -- warmaster_whorus
Wrong Part of Town
"Panera Cares opening less than a mile from my college campus."
"For those who don't know, Panera Cares basically just let you order food and would list a 'suggested donation' based on what you ordered, but ultimately it was honor system. The cashiers would just make change for you so you could put cash in the donation box."
"If you can't afford a meal it's fine to not pay but you are supposed to volunteer to work for two hours to cover it, but this isn't actually required."
"I think generally these things are supposed to be for really affluent neighborhoods where people probably donate even more than is 'suggested.' "
"But students from the college basically turned it into a real life Tragedy of the Commons experiment. There was almost never bread available because everyone would just take it. The lines were insane and people would donate like $1 if anything. It closed within a year lol."
So if there is one thing to take away from this list, it's this: if you find yourself managing a small business or even a larger scale set of employees, listen to what worked before and think through your changes for a good while.
The world is full of swindles and scams. They lurk at every turn and sometimes jump right up in your face. It use to be that we only had to keep our spidey senses up when it came to things like a Ponzi scheme or a chain letter but thanks to technology and the internet, the reach is wide and vast and often times.... legal. You'd be surprised by the amount of "valid" tomfoolery is running amok. Don't feel bad, we've all fallen victim.... I'm still waiting on my returns from my 1999 chain letter. I want my dollar back!!!!!
Redditor u/EdgelordOfEdginess wanted everyone to get a heads up on some swindles we need to be aware of so that we're not bamboozled by asking....
As a US college student I hated having to buy a book AND an "access code" for a class. Basically paying twice to be able to do my work.
Now THAT is a scam. A scam consisting of exorbitant prices of text books and the proven collusion between schools and text book publishers.
That's a Sale?
Keeping prices of products way too high and then marking them down to their appropriate prices but calling it a "sale".
I'm looking at you Kohl's.
I work for a local frame shop, and people will occasionally come in with a Hobby Lobby frame and they are so excited because they got it 50% off, and they still spent more than they would have if they just bought from us in the first place!
Weak Traptoy story claw machine GIFGiphy
Grab machines. They purposely have weak claws so you can pick up what you won but it may be too heavy to hold, so it'll get lifted then dropped.
I taste Sugar
Tic tacs. They are advertised as sugar free. They are mostly just complete sugar. This is allowed because anything under 1 gram of sugar can be labeled sugar free. Tic tacs aren't even 1 gram in total.
Here everything has to list nutrition facts per 100g. Anything else (like per xg portion or per tic tac, whatever) is optional, but the 100g list must be on there.
So sure, an individual tic tac may not even be 1g, but there's definitely plenty of sugar to be found in 100g worth of tic tacs.
Ink cartridges for printers.
This is very true, the manufacturing cost for in is well below a dollar but is sold at 30-50$ (to MY knowledge). But the printers themselves are actually sold at no profit or at a loss. Also some printers uses some colored ink with black to give a "better black" (obviously BS). Some ink cartridges don't work if one color runs out.
Those ads on mobile games but make it look like it's from PC but in reality it's just one of those trashy ripoffs That are pay to win.
I've seen so many mobile ads where they just take clips of another games gameplay entirely(usually a stunning looking pc game that absolutely cant run on mobiles) and try to pass it off as their game. they always have super high ratings in the reviews too but its all generic crap comments like "great game! well worth your time!"
Not Foreverthe honeymooners alice kramden GIFGiphy
Diamonds. The De Beers Corporation pretty much ran the diamond trade.
They have intentionally inflated the price on diamonds by artificially lowering the supply. They withhold a great deal from going into circulation so they can keep the price high. Then, they ran a huge ad campaign to enforce the idea that a proper engagement needed a diamond ring. Even the "two months salary" thing is tied to them.
Gimme a Spot!
Pay parking lots outside hospitals. Especially emergency rooms. Absolute scum of the earth.
My husband drove me back after they figured out what it was, and I was too drugged up on pain killers for a couple days after to retrieve my car. Parking at Kaiser was something like $10-20 a day, I don't remember.
But the security guy told me to just put in that I had lost my ticket, and I would just pay one day's ticket. That man was a hero.
No Magic Pillpills GIFGiphy
Weight loss supplements.
Unless they're amphetamines, they really won't affect your metabolic rate or appetite enough to make any significant changes.
"...you weren't missing?"
Mediums that ask for money. It's wrong to exploit and manipulate those grieving the death of a family member or friend.
There's a clip from a some news station where they brought a photo of a young girl to a medium, asking about a missing child case. The medium confirmed that the girl was dead, and that she had likely suffered before her death. She even offered to show the interviewer to the location the girls body was buried.
The next day, a reporter interviewed the woman and asked about the case, before revealing that the picture was one of her childhood photos. The medium pauses for a moment and goes "...you weren't missing?" before quickly fleeing the interview. Absolutely hilarious.
Edit: here's the clip
Holy Scamcrazy tom cruise GIFGiphy
Boom, idk why this isn't top voted comment. Scientology such a big scam that they're getting pretty close to being shut down forever by the FBI. They're extortionists, liars and genuinely evil cult of people. Donald Trump is their Messiah.
No such thing. They sell millions of these pills every year, and I'm still the same size.
My conspiracy is that it must exist and is just covered up. Think about it. We can give a new penis to someone who has none at all but can't even enlarge an existing one? Bullcrap. Clearly the people in power are hoarding it. Which is why they're all evil.
Clicker games especially on Roblox. All they are is click this button so you can click it better and oh at one point the difficulty will escalate so much you will have to pay them if you want to make any progress.
No, you don't "need" to pay them. Just click it 999,999,999,999,999,999,999.69 more times to level up your click speed.
Fake charities are big scams, especially around the holidays. There are GoFundMe's for all sorts of seemingly worthy causes along with fundraising drives for all kinds of legitimate-sounding charities. Many are considered "legitimate" but divert a high a percentage of donations to administrative costs.
Good places to check out charities and how they spend your donations:
Academic paper publishers.
When I was doing my masters thesis there was a journal article I needed that I couldn't get through my university so I looked about buying just that article from the publisher... it would have been like $30 just for that one article... and not to print it, just to read it online. And not even $0.01 of that goes to the author. No thanks.
Check out Moissanite. Almost as hard as diamonds. More sparkly. In nature they are found in meteorites.
Much less expensive. No guilt. And I get so many compliments on my ring. Check out Charles & Covard in the US.
Basically if you get one you get stuck in an endless cycle of paying them off and getting another. The people running them are legitimate scam artists and they are absolutely disgusting.
Go to go Pay
Charging to use restrooms in public places like airports or train stations, what are you meant to do? Pee yourself?
I feel like public bathrooms should be designed more with cleaning in mind, too. Get some sort of cover that can lock waterproof for the toilet paper, and make everything else just ready to be power washed. Nice big drain in the floor, just hose it down.
Online booking fees, I mean seriously? It's actually cheaper for me now to buy a movie ticket at the cinemas then to pre-buy online because of this, which makes absolutely no sense.
I just refuse to pay extra for something that saves the company money. No matter how convenient it may be for me.
Brocome at me let's go GIF by Brett EldredgeGiphy
Court fees. Like Bro, you invited me here.
Running a successful multi-million or billon dollar business is no easy task. It takes an endless well of blood, sweat and tears. The The key to staying powerful as a company is staying innovative and ahead of the curve. Business in all fields morph at a record pace, so you have to think big or go home. Often that BIG thought and plan is lucrative and life-changing for the better and sometimes.... its a disaster and it crumbles a dynasty.Redditor u/RusherTheBFDIFan wanted to discuss some wrong decisions made by corporations by asking.... What is the most stupid move that a company made?
The RatnerShocked Bbc Three GIF by BBCGiphy
British businessman Gerald Ratner was the CEO of powerful jewelry company Ratners.
In 1991 he gave a speech to a business forum in which he explained how his company was able to sell its products at such a low price. His words were "because it's total crap." The remarks were televised and widely publicized. Overnight, Ratners lost about £500million of its company value, was forced to rebrand (it's now called Signet) and Ratner was made to resign.
Such a blunder has now entered the English lexicon as "doing a Ratners."
Think about that....
There was a weight loss product called AIDS. When the AIDS disease emerged, they decided not to change the name of the product so as not to compromise its identity. Who would have thought that people no longer wanted to buy AIDS, despite all the success that AIDS has in losing weight?
The Balmer Bomb
Steve Ballmer didn't take the smartphone seriously, laughed at the first iPhone, and Microsoft has basically become an enterprise services company because of it. A hugely successful one, but that was a huge miss and it cost him his job.
Oh he chose to retire? No. He was gently shown the door.
Sounds like....Confused Season 1 GIF by ManifestGiphy
Pepsi had a contest in the 1980s where the bottle caps had letters on the underside, and if you spelled your own last name, you won. Of course, the vowels were very rare.
But they forgot about Vietnamese people named "Ng," along with similar Eastern European names. Oops.
Video Downvideo games 90s GIFGiphy
Blockbuster basically telling Netflix to go screw itself.
Why would Blockbuster start mailing you videos? It would have made no sense to anyone in that company when there's a Blockbuster within rock-throwing distance of everyone's front porch. They would have never seen the value in the mail-to-home DVD.
Maybe... MAYBE, they use Redbox as a drop-off, but a large portion of their business depended on you going in, dropping off a video, browsing the shelves, and buying overpriced popcorn with your DVD rental.
When its too free
McDonald's had a contest where you collected game pieces and if the US won a medal in the Olympic sport on your game piece, you won a prize. I think it was something like:
Bronze = free medium soft drink Silver = free regular size fries Gold = free Big Mac
Russia and East Germany boycotted the Olympics. This was when Russia hadn't split into different countries and they were by far the biggest US rival. It was also when testing for performance enhancing drugs was very unsophisticated... so Russian athletes often had big advantages.
McDonald's gave away a lot more free food than they anticipated.
Just looked it up. Yep.
I worked for a Sprint/Nextel dealer in the 2000s. We actually had a couple phones with a Microsoft OS. Think of your Windows desktop with the start button in the lower left. Now imagine that in a flip phone with a tiny screen. It was a pain to use, just a ridiculous design. We sold very few.
Microsoft did a complete redesign with their Windows 7 phones, released in 2010. It was a good design, and a good product, but iPhones and Androids had been around for 3 and 2 years respectively, and the Windows 7 phones were left in the dust.
Similarly, I remember all these teenage girls abandoning their Blackberries when the iPhones and Androids became available.
$500,000,000? Is that all?scrooge mcduck 90s GIFGiphy
Rupert Murdoch's News Corp. bought MySpace for $580 million in 2005, saw its value rise to over $12B as it became the biggest social media platform by 2008, but then didn't adapt the company to the changing social media landscape that came to be dominated by Facebook and Twitter, and wound up selling it to online ad network Specific Media for $35 million in 2011, a loss of over $500 million (or $11+ billion if you count the company value at it highest point.)
The Osbourne 1 was the first portable computer, they announced the Osbourne 2 before they'd made a profit on the Osbourne 1, people stopped buying the Osbourne 1 in anticipation of the Osbourne 2 as a result of this there never was an Osbourne 2. The official economic term for announcing a product too early and killing sales (and therefore profits) is called the Osbourne effect because of this. Now that's how to Munson like a pro.
Bad EddieFrustrated Clint Eastwood GIFGiphy
Sears hiring Eddie Lambert as their CEO. Very long story, but the short is that he used Sears Holdings as his own personal hedge fund, having no desire to actually keep Sears/Kmart profitable, and knowingly and willingly allowed these companies; long established American institutions, to completely go under.
Days of Hoover
British vacuum manufacturer Hoover ran a promotion in the 90s to try and sell off old stock; buy a cheap vacuum, get return flights to the US. They tried to make it difficult to claim the free flights, with some pretty dirty tactics designed to reduce the likelihood of a successful claim on the promotion.
It did not end well, with the company completely misunderstanding of how far a British person will go to get something for, essentially, nothing.
Pics of the Futureinstagram picture GIF by ChallengerGiphy
Kodak owned digital photography but couldn't break the addiction to film revenue to pursue it. I worked with a senior executive who was forced into retirement because he wouldn't shut up about digital being the future.
Back in like 2009, Digg.com was the go-to link aggregation website on the internet.
But they revamped their site using a new algorithm that focused on following "power users" instead of just following topics and the users hated it. I'm assuming it also made it much easier to inject sneaky ad content into the feed.
So everyone migrated to Digg's smaller rival, Reddit (which was mostly tech-focused at the time). Reddit exploded after that, and I don't think anyone uses Digg anymore. All because they fucked with their algorithm.
Dell. Michael Dell didn't think smartphones were a good idea. Then he saw how prevalent they were becoming. Dell then released a Windows 7 phone. Someone else manufactured it and Dell put their logo on it. It was absolute junk and the only carrier Dell could get to sell it was T-Mobile. After sales completely flopped, the phone was discontinued and no longer sold.
Rumor is that Dell had ordered almost 7 figures worth of the phones in anticipation of big sales. All of the discontinued inventory went into the shredder and was recycled. Dell took a big tax write-off and pretended like it never happened.
Tumblr taking away naughty/NSFW content. If you create a site where people can be themselves, why would you block that?
The ironic thing is part of why they banned porn was likely so they could be more appealing for a potential buyout. I'm sure they anticipated some blowback when they did it but couldn't have imagined the mass exodus it resulted in.
Patty CakesFlames Feed Your Happy GIF by Hardee'sGiphy
Hardee's in Australia got caught using dog food in their meat patties back in the 1970s and were forced to close all restaurants and exit the country as a result.
Around 2008/2009, while the economy was tanking, HP decided to cut the salaries of all it's employees by 15%. Makes sense, right?
The government contracting business was booming in the Washington DC area and was one of their few profitable divisions. They lost 40% of their cleared employees before they sent a VP from California to figure out what was going on. They still haven't recovered from that debacle.
The Bottom Line
Shlitz beer decided to cheap out on their product which caused it to have weird slug like growths in the can. They soon folded because no one would drink their product again.
That's what happens when you start caring about the bottom line more than the quality of the product. An interesting article about it, pop up to sign up for their mailing letter is a bit much though
I first learned about it in a business class at my junior college, never actually had the product.
The PC World
When IBM decided to get into PCs they didn't really take it seriously. They always thought that mainframes were always going to rule the day. So, they rushed to get the chips and the OS in deals with Intel and Microsoft. Contrary to deals with previous suppliers IBM did not demand exclusivity from Intel and MS. This let Intel and MS sell their IP to whomever they chose. IBM could have owned personal computing but instead the IBM clones outperformed IBM PCs and IBM is a shadow of their former clout in computing.
Colgate, the toothpaste and toothbrush company, tried making tv dinners in the eighties.
How would you like to work in a closet? Stuffy air, not enough light… We've all learned what it means to have to "make do" in less than desirable spaces during the coronavirus shutdowns, but for many transgender people, this discomfort is nothing new.
Andrea Breanna is working to change that.
She founded the highly successful strategic agency and content management system, RebelMouse, before coming out as a transgender lesbian. She believes her coming out story is imperative to the company's success.
"[RebelMouse] did a survey," Andrea tells us, "One of the questions is, 'How safe do you feel being you?' And it was 100%. And I think that's [a] beautiful thing... I should never have hidden it. I never should've stayed in the closet."
Andrea often stresses the suffocation imposed by the closet on individuals and the stagnation it sets on businesses.
"I think the most important impact RebelMouse can have is to inspire young people to help fight back the dark cloak of fear that makes them keep their lives in the closet. I hope our leaders inspire other leaders in other companies to create the types of safe environments that someone could come out and thrive in."
When it comes to representation of her trans peers in tech, she makes a distinction:
"I am less moved, motivated, and inspired by those who have achieved 'visible success' than by those who are struggling against the odds and making it."
Dr. Kortney Ziegler
Dr. Ziegler is of the people Andrea describes. After earning his Ph.D., he founded Trans*H4CK in 2013. The organization was devoted to creating a space for trans people in the California Bay Area's tech sphere.
"I finished my Ph.D. in 2011," he told us, "And it was really difficult for me to find a job. I know this is for LGBT folks, so I'm trans, and I'm really out about my identity. I had an interesting struggle trying to find employment. I ran up against... a lot of anti-trans discrimination. I needed to figure out what to do to not lose my home and my car and all those things that I had at the moment."
Inspired by the tech scene but stalled by the lack of representation, that's when he thought of Trans*H4CK.
"If I can't find a job, I know people who don't have my credentials are probably in way worse situations. So what can I do to kind of leverage being in the tech space and also figuring out how I can use that to help other people to find jobs? So Trans*H4CK was launched as a response to really build technology to make it easier for trans people to sustain our lives."
Trans*H4CK, though no longer in full operation, launched discussions that have since gone on to make the tech sphere a far more inclusive place than it was in 2013 when Ziegler first formed the organization.
"We've been able to really shift the ways that not only smaller folks in tech, but how larger tech organizations operate, as well as helping folks to make their companies more trans-inclusive and respect[ful to] trans people."
The smallest displays of support can build a network that's ultimately life-saving.
"Even if there are no trans employees," Andrea says, "finding a reason to share a story, to put a trans flag up, because it's Pride Month, and if you're a straight CEO and say nothing, you're causing a great deal of pain. And it's one of these moments where it doesn't take a lot, just takes this quick moment of finding some news story to share, something to put in the office or putting it in your signature."
Dr. Ziegler echoes the importance of creating a safe, supportive work environment:
"[M]aking companies inclusive, making people feel safe, adding policies for trans people in the employment policy, making bathrooms safe. I think that there are a number of things that the presence of an organization like Trans*H4CK has contributed to this space."
Andrea Breanna and RebelMouse's success continues to expand with over 55 employees in 26 countries, all of whom work from home. A key to this success in RebelMouse's endeavors and environment has been emphasizing its employees' happiness and personal stability.
"The way we think about it is that there is no such thing as a business decision. It's always a personal decision. And when you put your own personal happiness first in the decision tree, a lot of magical things happen. We, for some reason, tend to put happiness last. Happiness is the most important measure of our lives," Andrea says.
Consumers are fickle. We know that as fact. But often consumers are right in their conviction to stay away and leave a product. Of course it doesn't help that most customer service across the board has gone downhill faster than lava from a volcano. Companies have stopped caring about the little people and it shows.
Redditor u/silent_pm wanted to hear what decisions we've all made as consumers by asking..... What brand has lost your loyalty and will never reclaim it?
Half of Nothing.
Half Price Books.
We were going through a rough time during my freshman year- my mom was sick and out of work, we got behind on bills and lost the house, and ended up having to move into a tiny tiny apartment in the dead of winter. Since we wouldn't have enough room for everything, even with a storage unit, it was decided that I would have to get rid of some of my books. By some, I mean the majority of my collection.
In the end, I filled three storage bins with books I'd taken great care of growing up and we made our way to Half Price Books, foolishly thinking we'd get a fair price for what was essentially my childhood. At the selling desk, I made it very clear that I only wanted an estimate and would take my books elsewhere if I felt I was being lowballed. The girl at the desk assured me I'd get an estimate and told me to come back in an hour, considering how many books they would have to inspect. An hour later, I make my way to the desk only to be told that the most they'd give me was $15, take it or leave it.
I was heartbroken and outraged, and demanded that my books be returned, only to be told that some were already being processed into the system while others had already been thrown away, so there was no way I'd get them back. I ended up leaving in tears with only fifteen measly dollars and a broken heart to show for my troubles. I will never, and I mean NEVER shop or sell at Half Price Books again, and if ever anyone asks my opinion of them, I tell them about my terrible experience.
I simply cannot forgive a company that would see child making one of the most difficult decisions in their fourteen years of life and not only kick her while she's down, but rub salt in the wounds just because they can. Forget Half Price Books. jessicat707
I Hate You All!!Giphy
Gillette because of how expensive their razors are.
Old Navy. Their clothes fall apart quickly. Not bad for toddlers since they go thru them so fast.
Time Warner/Spectrum. Cable company that does typical cable company bull.
Nestle. I hope they choke on acid rain. T4R6ET
Not the Way...
United Way (charity).
Coworker gets cancer and we set up a big jar in the cafeteria for donations to help her with treatments. United Way comes in and tells us that they have an "exclusive contract" with our company (large, international company) to be the sole recipient of any charitable donations on the property and demanded that we remove the solicitation jar and cease any fundraising for coworker's cancer treatment.
They had an annual "drive" where department heads competed to have the most donations and ongoing monthly contributions, but the next year the number of participants in the company dropped to almost nothing. Good. Javaman1960
I freaking hate Adobe. I mean I was never really loyal to them but I've had the misfortune to require certain paid features of Adobe acrobat.
At Adobe everything is money. Money money money, must funny, in an Adobe's world.
I do my best to avoid having to use adobe products, except now I'm requiring substance painter (allegorithmic software... Owned by guess who). Hey at least the student license is free.
But forget adobe. Microsoft could also go screw themselves but I need windows, I hate apple just as much. I've tried Ubuntu but it's inadequate and painful for what I use a computer for. KasparTheFriendlyGuy
Not with moves like that.
Tim Hortons. Larger coffee chain in Canada. When Ontario raised minimum wage, they took away paid breaks, their dental plan, and started charging for uniforms. Completely bull from a company that makes millions and markets itself as so wholesome they're part of our culture. Not with moves like that. BeerDrinkinGreg
SA & AS are a No!
Salvation Army and Autism Speaks SA doesn't help any of the woman they take in, and are just horrible people. AS doesn't help autistics, they're more of a hate group towards them. Idk if those count. stardirection-
Don't be cheap...
Pyrex. They became trusted because their cookware was borosilicate glass which withstands temperature change super well, but now they switched to soda lime glass and rode their good reputation out with higher profit margins from cheap materials. SlabGizor120
Kat Von D
I used to love her makeup - sometimes I'd even want to keep the packing just because I love the look and feel of it all. But she's an anti-vaxxer so now I don't feel like giving her any of my money.
I used to work there and upper management were racist, sexist, homophobic bullies. It's a dating site geared towards marriage and long lasting love, it should be heartwarming to know you're contributing to something like that. Instead I got anxiety so bad the physical symptoms were making my life miserable. I've had nothing positive to say about them since I left. lolihull
If that weren't enough.....
My PS3 account got hacked and someone bought $400 in credits. I contacted Sony and they acknowledged I was hacked, returned my account to me, but refused to give me back my money.
If that weren't enough, I recently got an update on my PS3 that somehow made it unable to work at all. Hraklea
Spectrum, will ditch as soon as there is another option. OccasionallyLearning
Yep, they have a monopoly in my city currently, but there is a fiber company slowly spreading. We are switching as soon as it reaches our neighborhood. likemong
Doordash. After it came out that the company routinely keeps the tips rather than giving them to the driver, I said forget them. PermanentNirvana
Also they force restaurants to be on their service even if they don't consent or have their own delivery service. Crap is really scummy. WillTheGrimreaper
So here's how it works. you pay 10$ and tip 3$. the driver is supposed to get 4$. so instead of it being 6$ for DD, 4$ + the 3$ tip, DD would take away from the money they were meant to give the driver. so it would be 9$ for DD, 1$ + the 3$ tip to the driver. So the driver still gets 4$ but it includes the tip. I hope that makes sense. Incredibly scummy, i always tip delivery drivers in cash cause of that. lexid951
Quality over Name....
Black and Decker....
When they started, they made good tools, and continued for many years. They they went broke and sold the name to a mega-corp that slapped the name on their low-end, junk tool line
Brands don't mean anything. Product quality is all that matters. MpVpRb
Planet Fitness. These fools towed my car while I was working out, and refused to reimburse the fee from the tow company. Then when I tried to cancel my membership, I'm told I cannot call I have to come in person or write a hard copy letter. I do the latter, they continue charging. I go in person, an associate "deactivates" the account but I still get charged the next month. Took a third attempt and speaking to a manager for them to surrender my crappy $10 a month. Kanedi4s
They regularly mess up bookings, refuse to take responsibility, refuse to refund money, lie to you and try to frustrate you into giving up on getting your money back.
No, Expedia, I will not accept credit to your service when you charge close to $1000 to my credit card without authorization. AreWeCowabunga
They gave me a car with a missing oil cap and almost left me stranded in rural Germany.
We drove from Berlin to Neuschwanstein and noticed the car acting funny the closer we got. Afterwards we checked the engine to find oil everywhere. No worries, there was a Hertz in this small town. Unfortunately, the owner refused to help us as they "were closed" and said we have to call the company. This was also late, so every shop in town was closed.
We called Hertz and they recommended we "try putting a bag over it and driving back to Berlin." Luckily we found the cap (it was misplaced) and a number to Germany's equivalent to AAA. Forget Herz. W8sB4D8s
Forget you DC.
I have curly hair that's also very fine, and I'm really picky about the products I use—I can't use anything that will dry it out or weigh it down. A stylist friend of mine recommended DC to me back in 2012, and I loved it immediately. I went all-in, and for a while DC products were all I was using on my hair.
Apparently a couple years ago they were bought my another company, and the formula for a lot of their products changed. I didn't realize this. Meanwhile, my hair was starting to get really thin. It's normal for me to lose a little bit of hair in the shower, but it was getting really excessive. I figured it was just because I was getting older and my body/hormones were changing. I didn't event think that it could have anything to do with my beloved hair products.
Then I joined a group for curly-haired folk and learned that a lot of DevaCurl users were having the same issues with hair loss. Countless before/after photos convinced me that I wasn't just losing my hair due to bad genetic luck. I got rid of all my DC products and, after some research, started a new product regimen. Slowly but surely, my hair is starting to recover. I feel so betrayed, though. And despite hundreds of customers complaining to the company, they have yet to acknowledge or address the problem. Salsa__Stark
Nestle. They're making a huge profit off of Canadian fresh water and paying next to nothing in taxes. DiarrheaKing021
Nestle pumped water for 28 years after its permit expired in the San Bernardino National Forest and continued pumping large quantities during severe droughts when surrounding residents and businesses were on water rationing.
They didn't stop until a local newspaper ran a series of investigative reports and national newspapers picked up the story. Then Nestle filed a lawsuit, hired the forest service employee who had supposed to be keeping the permits up to date, and quietly moved its operation to a nearby native American reservation where it continues to deplete the same aquifer. Meanwhile Nestle moved its US headquarters to another state to evade potential state regulation. doublestitch
"THAT'S BECAUSE SHE'S DEAD!"
Comcast. Many many years of foolery. Once I moved from a top floor apartment to a ground floor apartment in the same complex. I notified them ahead of time and they told me they had it all set so that it would switch that day, no problems at all. I called them about four times, a guy came out and looked at it, and then I spent a solid four hours on hold, only for the woman to come on the line and tell me I hadn't moved from Apt. 200 to Apt. 100, I had moved from 100 to 200. I explained she was incorrect, and she called me a liar.
In addition, my mother passed unexpectedly ten years ago. My sister immediately brought her Comcast equipment back and the company said they were so sorry to hear what happened, and there would be no additional charges from them and the account was squared away. As Mom's executor, I began receiving bills from them every month. Every month I would call and explain and they would say, "Oh, yes, I see the notes, we're sorry; it won't happen again."
Every month another bill would come, and every month it would be larger, with more late fees added. Finally after about the tenth time it happened I was really testy about it, and they were like, "Let me put you on hold; you'll have to speak to my supervisor." The supervisor gets on and immediately says, "The REASON your mother's BILL is so high is that she is NOT MAKING PAYMENTS!" and I lost it and screamed, "THAT'S BECAUSE SHE'S DEAD!" They put me on hold a looooooong time after that and when we were done, I never heard from them again. annaflixion
They are disguises as a charity when in fact they are nothing if the sort: https://www.nbcnews.com/video/some-workers-at-goodwill-paid-as-little-as-22-cents-an-hour-34172995713
When your regional CEOs get hundreds of millions as a BONUS, but they can legally pay WELL under minimum wage because the employee wouldn't otherwise be enjoyable... they are crap.
Their merchandise costs them NOTHING because it's all donated. They get huge tax breaks because of their charitable status.
They have many programs to help the disabled, but again, they themselves treat the disabled horribly. MyBroPoohBear