Employees At Fancy Hotels Divulge Their Best Secrets
Reddit user akumamatata8080 asked: 'People who work at super fancy hotels, what kind of stuff happens that management doesn’t want people to know about?'
Most of us who have not worked in hospitality have dreamed of having a nice getaway for a weekend, or staying in a top-rated hotel, and relaxing in one of its best suites.
But those who have worked in hospitality are ready to point out some of the unexpected features and oddities that circulate around these fancier accommodations.
Redditor akumamatata8080 asked:
"People who work at super fancy hotels, what kind of stuff happens that management doesn't want people to know about?"
Cross-Contamination
"During housekeeping, hotels use different colored cloths to wipe your drinking glasses, cutlery, toilets, and sinks to avoid contamination. They just didn’t bother separating these cloths after wiping and moving to the next room."
- curry-sauce
The Secret Lives of Guests
"I did valet at an upscale hotel in Southern Florida, and the number of times I parked luxury vehicles with drugs haphazardly or precariously stowed in obvious places always blew me away."
"Not surprisingly, those guests were great tippers as they learned who to trust."
- lazerayfraser
Attention to Detail
"We take notes on your reservation profile. Everything from anniversary information to favorite cocktails and foods. We add notes to pass along to other staff."
- dez_navi
Four-Legged Stowaways
"$2k per night and this place has a serious rat problem."
- prof_dynamite
"Could be worse. My hotel has silly rats."
- snapwillow
What in the Mortuary
"It's pretty common to have a dead guest. There's a standard procedure for it and we take care of it quietly."
- Why_am_I_here033
Casino Funds
"I have a pretty interesting one. We know criminal enterprises have funded casinos in the past. I worked at Revel Casino (now Ocean) in Atlantic City before and after its opening."
"One thing they kept mentioning in our onboarding was that the triads were funding the casino. I thought it was super strange that these execs were just openly telling brand new hires."
- hornet_Critical
Like-New Beds
"I only work as a housekeeper at a regular four-star Hotel, but probably about 25% of people either bleed or leave s**t stains on the beds. It's truly atrocious how disgusting people are, especially when they know someone else is cleaning it up. Even the wealthier guests."
"And the best tippers are the cleanest people."
"If someone fully s**t on the bed and used towels to wipe, drank heavily and puked on the carpet in multiple places, and clogged the toilet, that person will not tip at all."
"But the person who barely used the full bed and didn't use the shower at all and was super clean and polite, now that's a good tipper."
- kpo987
Endless Supply of Gossip
"We turn a blind eye to drug dealers more often than you think. They hardly complain and usually pre-pay huge bonds happily. Also, we don't give a s**t if you're having an affair."
- NotTheGary_JustGary
Odd Celebrity Stories
"I worked cooking at an ultra-exclusive resort in Utah ($3k-$12k/night)."
"Nothing that exciting happened in my year there. I found a bottle in the tallboy (large fridge) labeled 'Kristen Belle's Breastmilk. DO NOT USE.'"
"I had put in my two weeks' notice and was really drunk on a day off, and made a post on Facebook about how Gordon Ramsay was coming and I hoped he wasn't filming 'Kitchen Nightmares' with us. I was fired within 24 hours, lol (laughing out loud). I did get to cook fish tacos for him and his family, though, and I heard he complimented the dinner kitchen crew directly (partially open kitchen), which is cool."
- OM3N1R
Poor Cruise Care
"A good friend of mine is a pilot. It's his first professional job. He flies an air ambulance. It's not typically picking up unstable patients in need of urgent care. More like repositioning stable patients."
"The vast majority of people he flies come from the cruise ship industry. If you get sick or injured on a cruise ship, they will dump you at the next port. It doesn't matter if the port doesn't have the kind of medical help you need. They just need you off the ship."
"It very well is up to you to arrange a private flight with medical crew to reposition you from Tobago to Tampa to get the medical help you really need."
- DoctFaustus
Collecting Stories
"We had an entire wing of the hotel infested with bedbugs. They just move through the walls from one room to the next. We waged a war of attrition that took years, and cost a lot of money, but we never stopped renting the rooms."
"We had one old guy though who was rich, divorced several times over, he just retired in the hotel. He had a room on the ground level right around the corner from the hotel bar. I don't know what he paid for it, but it wasn't cheap, and he furnished his own room."
"Everyone on staff knew his habits, knew his drink, knew when to leave him alone or when he wanted to chat. The funniest thing was, after he passed, he'd pre-booked his memorial at a totally different hotel. He liked his privacy, I guess. RIP, Hal."
- machuitzil
Bed Bug Horror Stories
"I worked cheap hotels and this is super common; even heat treating rooms professionally and quarantining nearby rooms they would always pop up somewhere weeks later through an air duct."
"When I check in to any motel or hotel, the first thing I do before bringing my bag in is lift the mattress and check the seams for bed bugs or blood spots. You can learn how from Youtube if you don't get first-hand experience."
"The crazy thing is if they spent a few thousand to bag every mattress they'd cut down on it significantly."
- galkasmash
Wild Stories
"I worked in room service at a very chic hotel in Miami. One guest requested that a specific waitress (not a room service worker) always deliver him food. Not exactly sure what went on in there, but he tipped her with a big bag of weed each time, which she would promptly bring back to share with the room service staff."
"I can confirm that the concierge will get you WHATEVER you want..."
"We had a local couple, who were staying with us to avoid being served for a lawsuit. We weren't allowed to say that they were staying there. The police eventually showed up for them."
"There were several times when guests would come to the front desk claiming the maids had stolen something from their room. They would be irate, demanding we call the police. Every. Single. Time. They found the item either in their luggage or car or their travel companions had moved/packed the item."
"One gentleman claimed that he forgot his very expensive camera in his room. My manager pulled up a video that showed him packing up his car, placing the camera on top of the car, and driving off without realizing it."
- SnarkyVamp
Questionable Christmas Bonus
"I used to work in accounts receivable for a couple of luxury hotels that were owned by the same LLC. We would open blocks of rooms for GENERIC SPORTS SEASON about eight months in advance."
"Due to high demand, these reservations had to be a two-day FRI, SAT stay. The payment was made in full (450-800 depending on room type). Refunds were available only if you canceled a month before the arrival date."
"When I first started in the position, I discovered $63,000 worth of reservations that had been canceled on time but were never refunded."
"I showed it to my manager, an absolutely incompetent woman who couldn't check in a guest if she needed to, she got back to me after discussing it with one of the owners."
"I can't remember how exactly she put it but I was told to just forget the matter and not to mention it to anyone. I got a $500 dollar cash Christmas bonus that year."
- Weirda**mustache
Secret Security
"Not a hotel employee, but associated with a popular convention that everyone would recognize."
"The convention attendees get so out of control that the hotel will only host the convention if they have a private security force."
"Since the private security isn't law enforcement or licensed, they do pretty much whatever it takes to keep trouble out of the public eye. Mostly it's locking people up in rooms or escorting them out of town, but they can get rough at times."
"But none of the convention attendees know they are there and the hotel staff pretends they don't see them. Even those who run afoul of them don't know exactly who it was that grabbed them."
- rusty0123
While everyone might think that staying at a fancy hotel would be great fun, it may not be such an enjoyable experience for those who work there. With all kinds of questionable behaviors performed by guests, not to mention the messes that need to be cleaned up, that fancy hotel may not feel so fancy for very long.
On the outside, so many professions and careers look glamorous, financially enticing, and fun.
Often we sit back in our own lives and wallow in our dead-end jobs with that "wish I could do that for a living mentality!"
But if you look a little closer or, much like Dorothy Gale in OZ, just wait for a Toto to push the curtain back, you'll see that a lot more is going on behind the scenes.
And the shenanigans we don't see, make all that fun... evaporate.
So many careers and high power industries are built on a foundation of lies, backstabbing, and stress. And not in that fun "Dynasty" way.
That quiet, dead-end gig may not be so bad after all.
RedditorMethodicallyDeepwanted hear all the tea about certain careers, by asking:
What is a secret in your industry that should be talked about?
I swear if every single person was forced to work in the hospitality industry for at least one month in their life, y'all would be beside yourselves. The amount of craziness and laziness could keep you eating at home for every meal until death.
Play Big
martin scorsese casino GIFGiphy"Casino dealers really do want the players to win. We don't work for the house. We get paid crap hourly rates and rely on tips. Unless the player is super nice they only to tip if they win so we really do want you to win." ~ thedevilsgame
Not the Good Stuff...
"That you can take a gallon of paint and give it a different label, price point, and warranty depending on the store it is sold in." ~ big_d_usernametaken
"My professor told me the same thing. He was a job coach and erased the due dates on food products with I believe acetone or some product in nail polish remover."
"Would slap a new date on it, and the food would get shipped to poorer neighborhoods. That crap blew my mind." ~ Additional_Bar_2013
"Oh crap, I may actually go to jail."
"That if everyone being charged with a crime insisted on it going to trial, no plea bargaining, the system would crash." ~ mikenyle
"When I was a juror, the judge also commented before everything started that trial by jury is the only thing causing people to plea bargain and "getting the system moving."
"Many trials sit in limbo for years, and it's only the threat of "Oh crap, I may actually go to jail."
"That really negotiations start. That's exactly what happened in my case - jurors got selected, and that afternoon (after being 2 years in the system), the defendant pleads out." ~ zealeus
Fake Care
"Safety. It's not really about your health and well being. It's about saving the company money from medical expenses, lost time, lawyer costs, etc. Very rarely does your company actually give 2 craps about you, no matter how much they preach safety, they just don't want to pay if you get hurt/killed." ~ WhenThePiecesFit
"pen to paper"
New Girl I Give Up GIFGiphy"TV/screenwriter here. If you're established and well connected, it's very easy to coast and be a TV writer for YEARS and do very little actual writing. Most of TV writing is just talking in a room with other writers spitballing."
"This is why there's so many old, unfunny dudes still "writing" on TV shows. They're hired by their friends and in TV, a lot writers don't actually do much "pen to paper" writing. Plus everything gets rewritten to death." ~ GardenChic
So much mess. Someone hire me to write for TV. Why are you just giving away jobs to unqualified people? Life is so unfair. This list makes me mad. Let's continue...
Carbon Copies
mail GIF by RabbidsGiphy"I work in the print industry, we print cheques for companies and there is so little security involved in hiring, or keeping the materials secure, or running the actual work, or shipping the work to customers. I'm shocked we haven't had a problem with stolen cheques." ~ Jeff_Cunningham
Followers
"Advertising. I keep reading that advertising is leading people to be more woke, or multicultural. Companies don't lead, they follow. They do lots of research and know where the future markets are."
"I worked for a very conservative global brand. 5 years before gay marriage became legal, they told us it would happen and we needed to start targeting the LBGTQ community." ~ leftside72
"connection"
"Visa agent and I've seen people be refused because the manager didn't like their face." ~ Ok_Albatross9395
"Omg this happened to my sister. She couldn't start her semester in time because she kept being refused a visa even though she fulfilled all conditions."
"Finally my parents found a "connection" in embassy to see what's going on; turns out someone just didn't like her when she came to give her papers the first time. I never knew if I can fully believe that story." ~ animal7239
So much typing...
"I'm a writer, among other things. I used to ghostwrite. You'd be amazed how many popular books are partly or fully ghostwritten. I specialised in taking people's crappy first drafts and rewriting them so they were actually good. Not "good" according to people's taste, which is subjective."
"But objectively better in the sense of being properly spelled, not having gaping plot holes, making sure characters were consistent. By the time I was done there was often very little left of the draft the "writer" had created, but there was a marketable product."
"Pisses me off no end when I see all the bull the publishing industry comes out with about how writers submitting a manuscript must make sure it's perfect because only excellence will get you anywhere."
"I don't know how they can say that and still sleep at night, knowing full well that they're hiring people like me to do large-scale rewrites (or to take a half-baked plot and create a draft from scratch)." ~ iwillckingbiteyou
Thieves
Joseline Hernandez Facepalm GIFGiphy"I work in payroll. The number of payroll reports I see where people are conned out of their overtime is saddening."
"Also, taxes paid by a business shouldn't actively dissuade them from paying employees less. The system shouldn't be based on paying a percentage of employee salary in taxes (FICA, Workers Comp), in other words." ~ ThongofSekhmet
I think some investigations need to be launched. I always knew payroll departments were running a scam. Too many people are being ripped off. Time to expose some people.
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