Wisconsin Lawmaker Has Refused To Cut His Hair Until A Bill For The Deaf Community Passes, And Now He Looks Totally Different
State Representative Jonathan Brostoff is taking an unconventional approach to advocating for legislative protection for the deaf community.
The Democrat who represents the UW-Milwaukee area in Wisconsin is refusing to cut his hair until lawmakers pass a measure he co-authored in 2017 that addresses the state's shortage of qualified sign language interpreters.
The measure never made it beyond the committee in the Senate despite unanimous bipartisan support, so Brostoff is letting down his hair to make an important statement.
So far what he admitted to as a "spur of the moment" decision has turned into a year-long standoff with shears.
"I'm making a commitment, and it's kind of a visual indicator to the community," he told the Huffington Post.
Jonathan Brostoff is adjusting to being hairy. No scissors or razors have been near his scalp since last February. https://t.co/hymKtmNjK7— JSOnline - NewsWatch (@JSOnline - NewsWatch) 1550627107
Aware of his unkempt appearance, he is hoping he can take shears to scalp in the not-too-distant future but is willing to hold off for as long as necessary.
"My looks are important to me, but this is a priority and I'm not stopping this until we get it done. And we will get it done. For my sake, we have to get it done because I look ridiculous."
His mission is a personal one, according to Journal Sentinel. While he worked in Washington as an intern for Sen. Tom Harkin (D-Iowa), the Democrat, then sporting a buzz-cut, became close friends with two other interns who happened to be deaf, and he even took up sign language.
He is using his growing locks as a visual reminder to fulfill his promise to crack down on illegal interpretive services and to strengthen protections for deaf citizens with high-quality sign language services in medical and legal situations.
"I said, look, I'm not cutting my hair until we get this done. Every time you see me, it's a visual indicator that we're going to keep working on this. And for myself, it's a daily reminder that I'm not going to forget this."
The Facebook photo of the state Assembly Rep. below is from three years ago, before his decision to grow out his locks.
His wife Diana Vang-Brostoff used to trim his hair on a monthly basis, but as far as she is concerned, his new look has grown on her.
"It's cute. I really want him to put it in a ponytail, but he won't do that."
Jonathan Brostoff is always on the right side of everything and fighting the battles that need to be fought to make… https://t.co/t4Zmq01gjv— Rob Hansen (@Rob Hansen) 1550627805
"But you gotta keep your head up, oh, And you can let your hair down, eh" 😍😍😍— Jbrosty (@Jbrosty) 1428116524
Former Rep. Joel Kleefisch, a Republican who worked on the 2017 measure, commented that Brostoff's hair was "channeling the spirit of Bob Ross," referring to the famous Joy of Painting artist with similarly dark and curly locks.
A very self-aware Brostoff even dressed the part for Halloween. His wife Diane is pictured here as a gumball machine.
Despite commenting on the resemblance to the famed painter, Kleefisch wholeheartedly endorsed his former colleague's important mission.
"It's a commitment, is what it is. That hair is a commitment for him."
His friends expressed how proud they were. One even gave a hair tip.
Brostoff is hopeful the bill gets passed in the upcoming months, and he's planning ahead.
"In fact, we're going to have a party for it. I've told some of the stakeholders I've been working with, we're throwing down! And I'll let you guys cut it."
Let's get this bill passed soon, shall we? Chop chop!
Friendships can be complicated and messy. However, being betrayed is straight-up the worst. From lying to thieving, these Redditors share their stories of some of the worst betrayals they’ve ever encountered. It seems that sometimes friends are just enemies in disguise.
Betrayed Over A Blokewoman leaning on beige concrete wallPhoto by Raychan on Unsplash
I had just escaped my husband with my kids, and my best friend at the time said I could stay with her. Her husband was in the service, so he'd be deploying soon, and she didn't want to be alone. It worked out great for a month. Then, an acquaintance of mine came over and met my friend. We all hung out one night, just talking and laughing.
My friend's husband left for training, and she tried to get with the acquaintance. She was turned down and blamed me. She had it in her head that I had sabotaged her chances. As a result, she went completely off the rails.
She took money from me, hacked into my email account, and started emailing business contacts and clients with awful lies, took from my kids, and tossed me out on my behind as I was looking for a place to go. I got away from her and finally started a new life. But she wasn't done yet.
Her final act of betrayal was when she ran into my terrible ex and told him that we were with her the whole time and where he could find me and the kids.
He Pilfered My Prom Date
When I was a senior, I had a crush on a girl named Ashley. My three friends and I were hanging out one weekend at a friend's house. We were lying there, and we asked one another who we were taking/asking to the prom.
Chris was taking his girlfriend, Nel was taking some girl he was talking to, and Nich said, "I'm not sure yet. I may not even go". When they asked me, I said, "Guys, tomorrow is the day I grow the balls to ask Ashley on a date".
The next day, I walked up to Ashley and said, "Hey, I have a question! Are you going to prom with anyone?" She responded, "Yeah! I'm going with your friend Nich. He asked me about five minutes ago". I couldn't believe it—but karma came for him in the end. Nich got her pregnant that night. He's paying child support.
My Friend, My Foe
This guy was my closest friend. I lived with him after letting him co-rent a place my mother owned so he could pay lower rent and save up his spare cash. About six months in, he kept vanishing at night, giving reasons like, "I'm going out with work" and "I'm meeting the lads". It turned out he was sleeping with my girlfriend.
He didn't have the guts to confront me about it and talk it through. After months of angry messages, I cut my losses and decided to be the bigger man. I found myself a new girl who was utterly amazing and my now ex-best friend was dating my now ex-girlfriend.
I put my best foot forward and on a trip around Europe, and sent him a message telling him I'm happy to put things behind us and meet up when I get back so we could be friends again. I got back home a couple of weeks later and was about to leave my house to go over and see him when my current girlfriend showed up. She dropped a bombshell on me.
She sat me down and explained that over the past couple of weeks my "friend" had been sending her text messages begging her to sleep with him. She showed me the messages and I haven't spoken to the guy since.
On The Outs
My fiancé and I were living in the Outer Banks with a “friend” in the months leading up to our wedding. We were promised a room when we got down there, only to find out that we would be sleeping on the floor for the next three months. Regardless, we had a good time, and everything seemed great.
I was helping my friend get his business off the ground and offered him money multiple times to help with bills. However, he assured me he had it taken care of. My wedding was back in Michigan, so when the time came to drive up there, my fiancé and I packed up everything and drove up.
We were going to take our dog with us, but they assured us, saying, “He'll just be a hassle and you'll be too busy. Leave him here". So we did. We drove up, got married, and had a great time. We began driving back down, and somewhere around Illinois, I got a chilling text message.
It said, “You kids have put me in so much debt. It’s not working out. Come get your [stuff] and your dog and get out of my house". I understand sometimes things don't work out, but they hadn’t let on that they weren't happy with the situation at all. If things weren’t working out, they could have said something before we left, and we could have stayed friends.
Now, we had to drive halfway across the country and back to get our dog. When we got there, they were nowhere to be found, but the house was unlocked. We went inside to get our stuff and our dog. Half of our things were packed and sitting on the table; the other half was locked in their bedroom.
We grabbed what was out, grabbed our dog, and got in the car to make the journey back. In the process of traveling, we spent all of our wedding money on gas and hotels. I had worked for him, and before I left, he shorted me $400 on my check. I left for my wedding, thinking he'll pay me when I get back. Nope.
I could honestly have forgiven his behavior if he would have just paid me what I was owed. I got his business off the ground, and when it took off, he reaped in the wealth and jerked me around.
He Had A Trick Up His Sleeve
I had found the love of my life. We met at a Halloween party and both fell head over heels for each other. Eventually, I proposed to her at a haunted house, and she said yes. I started a new job and met a developer at the company who seemed like a cool dude. We started hanging out and he quickly became my best friend. The three of us would hang out nearly every day.
I thought it was odd that he didn't have any other friends, especially since he seemed to be such a smooth talker, but I didn't think too much about it. I would tell him how much in love I was, my plans for the future, the troubles we were having, etc. After he went through a breakup, my fiancé and I tried to help him find someone.
Then, I found out the awful truth. Each time he was in a relationship, he duped the girl out of an existing relationship. I thought it was pretty shady. Then, I started to notice that my fiancée and he were becoming closer. I didn’t really think anything of it since he was my best friend, and I thought he had my back like I had his.
I also thought my fiancée felt about me the same way that I felt about her. Things came to a head with my fiancée, and she said she needed to take a break. She told me she was going to stay at our best friend's house while she figures stuff out. Suddenly, my best friend wouldn’t talk to me.
After a few days, I confronted my fiancée, and sure enough, I didn't have a best friend. He had been working on getting her the whole time. It was his little sick game that he enjoyed playing, and then it all made sense as to why he didn’t have any friends.
He was a fake, manipulative, disloyal jerk who preyed on women when they were going through a rough time so that he could "win," get the girl, and come off like a knight in shining armor. Thankfully, she realized what a piece of garbage he was and left him.
A Fairytale Endingwoman in white dress wearing green fairy wingsPhoto by Anthony Tran on Unsplash
When I was in high school, I found it really hard to make friends with other females. For a little while, I hung around with these two girls, who I thought were my friends. I used to make them cupcakes and stuff because I was so happy I'd actually made some “friends”.
One day, they told me they were having a dress-up fairy party, and everyone was invited. They said it was going to be huge. Being young and not having been invited to many parties, I was so excited, I went out and bought heaps of material to make my own fairy costume. I stayed up all night making this ridiculous pink tutu and fairy wings.
I rocked up to this party the next day, and they were all standing outside in the driveway in casual clothes like regular T-shirts and shorts. There I was, with a big smile on my face, jumping out of my mom’s car dressed like a fairy in front of 20 people from school, all of who were ready with cameras and laughing at how stupid I looked in my homemade fairy costume.
THEN, my mom jumped out of the car in my defense, upset and distressed, and then threw me in the car to get me out of there.
When I was 10, my friend said it would be really cool if we put our Pokemon cards together because we would have a full set and extras. This girl walked all over me, and I said yes. We put the cards in deck boxes at her house and would play with them regularly. A few months later, a family friend's son was seriously ill in hospital, and nobody knew if he would live.
One of the things he wanted to do while he was in hospital was complete his Pokemon collection. I said that if he wrote down all the cards he needed, I would get my half of the set back and give him all the ones I had from his list, plus any extras he wanted. The only card I didn't have when he gave me this list was Raichu, but I could get him that one from the shop that sold them singly, so I did.
I went and bought him a Raichu, and then I took the list to my friend's house to get my cards and sort out what he needed from my collection. When I got there and told her I needed my cards back, her response shocked me. She said I couldn't have them and closed the door in my face. But it gets worse.
A few days later, I found out that she had sold them all at a school fair the day before I went to her house. She got over £100 ($125) for all these cards, and not only did she not care that half of them were mine, but she also refused to give me any of the money because "there's no point in giving you the money if you just want to buy cards back for a kid who's gonna be [gone] soon anyway".
Ditched With Some Dudes
When I was 14, my best friend convinced me to come to one of her friends' houses, which was about an hour's drive away. I showed up, and it was a bunch of over 18-year-old guys drinking, lighting up, and whatnot. I immediately told her I was uncomfortable and wanted to leave, but she promised we would only stay an hour. Forty-five minutes later, she completely went back on her promise.
She disappeared with one of the blokes. I was left being the only female with four guys. An hour went by, and two of the guys started touching me up pretty forcefully. I ran out of there until I was a couple of streets away and called her in tears, telling her what happened. She got angry that I interrupted her and hung up.
She didn't answer any more calls, so I was left—at midnight—attempting to walk home from who knows where. This was years ago, and she still doesn't understand why I refuse to hang out with her.
Cue The Drama
My friend had gotten two tickets for a festival. I wasn't her first choice to ask, but when her other friend couldn't go, she asked me last minute. We were 16 at the time. I didn't really like a whole lot of the bands performing or the crowds that the bands brought with them. The venue was in the middle of nowhere and we were dropped off by a friend of a friend.
We were enjoying ourselves for a while until my friend got slightly pushed into the pit. She had a tendency to be completely overdramatic. It was no more than a shove, and without telling me, she suddenly disappeared. I scouted the whole place for her.
I had no phone credit to call or message her and no money, and she knew that. I asked a rando for their phone, but because we were out in the middle of nowhere—there was no reception. I continued to scour the place and all the medical tents for her and finally gave up and saw the last band finish up at about 12:30 AM.
I stood out in front of the venue in hopes of seeing her come out. She didn't. After waiting around for an hour in denial, I admitted to myself she ditched me. Her friend never turned up to pick us up because she probably had told them she was gone. There I was waiting at 1 AM with no money, no way of contacting anyone, and out in the middle of nowhere.
I decided to start walking until I got to a phone or until I had reception on mine. I walked for about an hour down a highway getting yelled at by people coming from the concert or just random drivers. I tried reverse-charging a call to my mom, but she didn't answer. I finally made it to a gas station and reverse-called my boyfriend to tell him where I was.
He had no car, so he couldn't pick me up, but he got a hold of my mom for me and told her where I was. While I was waiting around to be picked up, the most cliche creepy guy in a van pulled into the gas station and started asking me if I wanted a ride.
I said no and ran straight into the shop and told the clerk about the creepy guy outside, so he'd let me wait around in there instead. I found out my friend was taken away in an ambulance. Being the over-dramatic attention-seeker she was, she told the paramedics her ribs were broken.
There was absolutely nothing wrong with her, and I later found out that she wasn't having fun and wanted to ditch me and the festival in the quickest way possible.
What Happened To Baby Jane?
My school was pretty small, so everyone knew everything about everyone. I had a cousin Jane and we spent a lot of time together. We'd meet up after school and go to events together. Everyone knew how close we were. In my freshman year, a girl lost her life in a horrible car accident. Not knowing this yet, I went to class as usual, getting some homework done before the teacher started.
A girl that I was friends with, Ashley, came bursting into class gossiping about something that was going on. I wasn't really listening until she came over and said, "OMG, I can't believe it. Jane! Poor Jane. I'm sorry". I asked her what she was talking about and she told me that Jane passed in a car accident that morning. I was stunned.
I felt the color draining from my face and I started tearing up. Before I could react or say anything, one of my best friends ran over and got in her face, saying how the Jane who passed was not my cousin and that Ashley knew this. She just wanted to get a reaction out of me.
I ended up punching her after school when she got into my face lying about it, and we stopped being friends.
A Shattered Friendshipgreen and white abstract paintingPhoto by Ruan Richard Rodrigues on Unsplash
I had a very close friend in college who would continually talk about loyalty within friendships and the need to be a great person by not allowing anything to get in the way of your friendships. We were almost inseparable. On Cinco de Mayo, my roommates and I were throwing a big bash at our house to celebrate. The day went well, and we had a good show of people come over.
Being that it was a nice day, the party was separated inside and outside, with the people inside playing pong and Mario Kart and the people outside playing cornhole. I was up in a pong game while my friend was outside cheering on the cornhole boards. In an attempt to be funny and startle the people inside playing Mario Kart, he made a terrible decision.
He threw his glass at the massive window in front of the house. It shattered, and we knew it was going to be difficult trying to explain this to our landlord. However, my roommates and I were not people who were going to have an event like that ruin a good time, so we laughed it off and continued with the day.
The following day, my roommates and I talked about the situation and realized we were going to need to make reparations. My friend had crashed on the couch, so he was there to discuss it with us, and he promised that he would handle it. My roommates and I promised we'd help as we threw the party and would work out the expenses with him. This conversation was one of the last times I saw my friend.
For all his talk of loyalty and such, something as stupid as a broken window made him quit midway through the semester, screen most of our calls, and left us confused and hurt. At one point, I didn't even care if he paid his portion as long as there was some explanation, and we could work through it and hang out again.
Through the minimal phone contact we did have, he continued to promise to pay off his portion, and we left it at that. Then, my roommates and I decided to move to a different house, and the house was owned by the same landlord. The landlord told me that the window was still something that needed to be addressed.
Apparently, my friend had talked to him, stating that he was going to pay it all himself. Then my landlord received a call a week or two later from his older brother telling him that my friend had lost his life in a car wreck. I lost it and had my girlfriend call him. Within two rings, my friend answered.
My girlfriend said, "Whoa, hey, aren't you supposed to be dead?" He said, “Oh, that's right," and hung up. That was the last we heard from him.
He Graduated To Being A Jerk
My best friend throughout high school was a guy; I'm a girl. We went to the same college. Once there, things became strained between us. He tried to be controlling and just got weird with me. One night he invited me to a party. I went, and he kept trying to goad me into drinking.
Then, one of his new friends kept trying to get friendly with me. I turned him down. We had a big falling out. He then revealed—in an attempt to hurt me—he only took me to that party with the intent of getting me plastered to the point I couldn't say no to the advances of his friend.
I Was Played
A former bandmate of mine planned a small tour on our way to play a show at South by Southwest. They arranged a rental van in NY to drive to TX. When we got there, the car rental agent said that he couldn't rent the van in his name and have me drive it because he didn't have a license. So, I agreed to put the deposit on my credit card so long as he completely paid the balance when we returned. BIG MISTAKE.
He had already collected money from everyone who was going with us, so I figured it was a sure thing I would get paid back. When we returned a week later, he told me, "Hey man, so I don't have all the money for the van ‘cause I had to pay the venue to rent the space. I get paid next week, and I can get you the money then". I had no other option at that point than to trust him.
I had just started a new job, so I was flat broke, and he knew it. Two-thousand dollars was racked up on my low-limit, high-interest emergencies-only credit card. The second I got on the bus, and he said, "I think I'm just gonna walk to the train," I knew I was never getting paid back.
The next week I found out he had been playing shows with a completely new set of band members and playing the music we all wrote together. The dude was awful.
A girl asked if she could sleep in my apartment because she was having some problems with her father and needed some time to think, so I agreed. A few days after she was sleeping there, my company phone went missing. I told my boss, and he was mad.
When I got home, I asked if she had seen it and explained that it was really important and that I could get fired if I didn't find it. We searched every single corner of the apartment for two hours, but it wasn't anywhere. The next day I was desperate, and my boss threatened to fire me if I didn't find it.
I called the service provider and asked if they could use triangulation to find the position on a map, but they informed me that this service was only available with a court order. I finally checked the provider's website, and someone had used it to make a call after I lost it. I Googled the destination phone number, and my jaw dropped.
It was the girl's father. I sent her a message saying that I wanted her out of my house and my phone back. When I got home, she returned the phone and explained that she had taken it because I said something she didn't like, and it was an act of vengeance.
I Saw Her For What She Was
A few years before starting high school, I started losing my sight. I had to use little telescope-type gadgets to see the blackboard, had to have pages from textbooks enlarged from A4 to A3 size, etc. A girl I'd been really close to since we were about three years old thought it'd be funny if she encouraged all of the other kids in my class to run away from me whenever I tried talking to them.
It was hard enough dealing with the change, but being alone like that made it so much worse. Then she'd say I was being a spoiled brat with no sense of humor when I got angry with her. I went to a tiny primary school in a pretty rural area, so there were only nine other kids in my class. You didn't really have much of a say in who you hung out with, so I was stuck with this girl for a couple of years.
It pretty much continued—other girls making fun of how I had to hold books really close to my face, making horrible jokes, and stuff like that. This girl and I went to the same high school, and I stayed with her for the first few months because I was terrified that any new friends I made would just treat me the way she did.
Eventually, she told me that it was embarrassing being seen with me and that her new friends didn't want me trying to fit into their group. They were all shallow girls. People say I should "just move on" or "put it behind me," or even that I should forgive her. However, it's still infuriating to think about, and I don't see myself forgetting it anytime soon.
I'd honestly love for her to end up alone and miserable.
Sneaking Around In Sin Citywoman sitting on yellow armless chair near gray laptop computerPhoto by Mimi Thian on Unsplash
My supposed best friend went to Vegas with my ex-husband weeks after my divorce was final. I probably wouldn't have been mad if either of them had the guts to tell me, but instead, I figured it out when they were both posting Facebook updates from Vegas. She found out later on why he was my ex-husband. It was karma at its finest.
She tried to come crying to me when he was manipulative and just awful to her. My reaction was, "You're joking, right?" We are no longer friends.
He Failed The Friendship Test
When I was in Grade 12, I was trying hard to get good marks for university. I finished a chem lab report that I had been working on for a while. I made all my diagrams and charts and even got them reviewed by my teacher beforehand. The day before it was due, my friend asked if he could view it to see if we got similar results.
In my mind, I thought, sure, why not? I've done this hundreds of times, both comparing and letting friends compare. A month later, when we got our lab reports back, we both got zeros. This lab report and one other test was going on our midterm mark the universities were going to look at, and now under chemistry on my midterm, I had a zero. I was gutted and so confused.
When my teacher called us to talk to us individually, I saw how much he had copied. He had plagiarized all the diagrams, and he didn't even bother changing the font on the text. Afterward, I sent my teacher and principal a letter saying I was sorry and I had no idea he was going to blatantly copy like that.
Instead of a zero for the course, I got a zero for the lab only, which gave me a mark that was enough to get into my preferred program. My "friend" on the other hand ended up repeating high school as he couldn't get into his program with a zero in chem.
She Was A Real Gem-ma
When I was 14, I had a crush on my best friend, Liam, and I told my new friend Gemma about it. She started freaking out about how adorable we'd be together, saying, “You're best friends, you're both short, and you both wear glasses!" She also said I should tell him. I initially said no, because I was sure he didn't like me back, but she egged me on for weeks.
However, during that time, she started behaving quite weirdly around him, like flirting with him in front of me, constantly trying to one-up me when the three of us were having a conversation, going for trips to the mall together, etc. Needless to say, I was rather confused and upset.
I finally couldn't take it anymore, so for some reason, my best solution was to tell Liam that I liked him. He was very nice about it, but as I had suspected, he didn't like me back, and even if he did, he said he didn't really want a girlfriend. I was okay with that. Then, three days later, Liam had a girlfriend, set up by Gemma, of course.
A "friend" of mine couldn't afford an abortion when she was 17. We were still in school and she was too scared to tell the father. I gave her $150 about two weeks before we graduated to help her pay for it. It was her decision, and I knew it was a life-changing one, regardless of the outcome. I took her to the doctor, and I took care of her after the procedure.
I only had a part-time job and made less than what I'd given her in a week; it was a big deal at the time. I asked her to pay me back $50 a week over the next three weeks. She said she could afford it and not to worry. Something came up those next two weeks, and she couldn't pay me back. Then, we graduated, and she wouldn't return my messages, calls, instant messages, or anything.
She came to group things if I wasn't there, but she was still doing things with our other friends otherwise. It was so shady—but then it got worse. She eventually spread rumors about me so our friends would stop inviting me to stuff. I caught onto the situation really quickly—she was avoiding me so she didn't have to pay me back.
I didn't feel good about this next step, but I had been her "best friend" for a few years now, and she had already decided to take the moral low ground. I kept calling her house throughout all of this, where she lived with her parents. We had been really close friends previously, so I'd talk to her mom or dad when she didn't answer.
They must have talked her into speaking with me because I told them I hadn't heard from her and that I was worried; then she spoke to me the next time I called. She tried acting like nothing had happened, but I cut to the chase and told her I'd tell her parents if the money wasn't in my bank account in two days.
She tried saying the bank wouldn't process it that fast, but I told her no excuses. I'd show up in person and tell them everything if she didn't pay. Needless to say, the money was there in no time.
Mean Girls—The Sequel
My best friend and I got into some ridiculous confrontation on MSN Messenger. I'm talking the whole shebang—paragraphs written in capitals, passive-aggressive screen name changes, etc. It was typical girl drama—who was more popular, had the better boyfriend, and all that jazz.
The next day, I didn't go to school for unrelated reasons. I found out later that afternoon that she had printed off the 15-page conversation. She showed it to everybody in our year, with the awful things she said conveniently missing.
Later that year she got my "boyfriend" to break up with me while on a group call with the popular crowd. It was some real Mean Girls stuff.
Standing Up For What’s Righta woman in a pink jacket is sitting on a ledgePhoto by Mike Von on Unsplash
I suffered from severe depression in primary school. I only had one best friend, and we were really close. He got teased a lot for being weird, and I stood up for him every time. I got into confrontations with a few bigger boys even though I was a skinny little girl.
I felt very protective of him, but his family hated me. They thought I was a bad influence. Even though their son was so socially awkward and snobby that he couldn't get any other friends, he was their little angel. One time I got into a bigger argument and both of our families, another boy's family, and a teacher had a sit-down.
I was really emotional through the whole thing and barely held back tears as I explained how I tried to get the other boy to let go of my best friend. But when it was my friend's turn to speak, he threw me under the bus. He didn't even bother acknowledging my help. He only said stuff that made him look good. His parents spoke the same way.
I got mad and thought about our friendship when I got home. I realized that this guy had never stood up for me—even abandoned me more than a few times—and here I was taking heat for him. I tolerated him for a few more years and never made contact with him again after primary school was over, even though we lived 300 meters apart.
My Sister Was A Snake
It was actually my sister who was the double-crosser. When we were young, she was the skinny popular one, and I was the chubby nerdy one. Every single boy I ever had a crush on, she would go out and sleep with.
When I was in 6th grade and she was in 7th, I had a crush on a boy at my school who was a fifth grader. She came to my school and introduced herself and then started going out with him.
A few years later, I met a boy named Billy. I was head over heels for him. We went out a few times, then he met her. The next thing I knew, they were dating. She brought him over all the time, and I had to see them together every day. I was just heartbroken.
Of course, they only lasted a few months because she treated him like dirt since she was not interested in him in the first place. She was just using him to hurt me, and for his money.
A Cross-border Debacle
My former girlfriend was moving across the US to a Canadian city for a new job and needed someone to go with her as she felt insecure alone. I was recently married to a VERY understanding wife and agreed to help, after she assured me that everything was in order.
At the time, I was going through some very uncomfortable health issues, but she was a friend in need. I am a very experienced road-tripper, having been all over the US and Canada by car. It turned out that "everything in order" meant she had printed out Yahoo driving directions.
We got to the US/Canada border and were in line at the checkpoint when it became apparent that she had no paperwork for working abroad, no paperwork for her dog who was with us, a can of mace in the car, and had never seen the house where we were to stay. When I expressed my concern about this, she screamed me out and said, "We'll just lie". But that wasn't the worst part.
Somehow we made it through customs and shortly thereafter, the driving directions went wrong and we were adrift in this city I had only been to once, without maps, or anything. I "used the force" and got us to the house. It was in shambles—torn to bits in the very early stages of a remodel.
I lost my mind and ditched her, her dog, and her stuff at the place and took a cab to a hotel. By that point, my health was very bad. I rallied, bought an expensive one-way flight home, and lost another friend.
Friend-Zoned For A Friend
My best friend from high school and I had a crush on the same girl. I didn't know he had a crush on her until things between her and I started to pick up. It was nothing serious, just hanging out and talking to each other all the time. One day, he and I were chilling, talking about women and what we wanted in life.
He told me a fishy story about how he and one of his good friends stopped talking because they got into a competition over the same chick. He then said that he likes the chick I've been hanging out with and asked me who I liked, as if to say, "Are we going to have a problem?" So, I backed off from the girl.
Months passed and he never made a move, so I confronted him about it. I told him he needed to make a move or risk the dreaded friend zone. Months passed and he stopped hanging out with EVERYONE. I was left wondering if I should go for it with the girl and lose my friend, or stay in the friend zone.
Shortly thereafter, she started dating someone else completely. I lost my chance with her, and he and I stopped talking altogether. Years later, we started hanging out again, letting bygones be bygones. Over drinks one day, I told him that this mutual chick and I had been talking and it felt like it was going somewhere.
A couple of weeks after I told him that, there was a pub crawl. I couldn’t go because I had work the next morning. I found out from the chick the next day that he was buying her all sorts of drinks and trying to sleep with her.
My mom had a friend, and she had a son about my age. So whenever my mom’s friend would come over, her son would come over too because my mother wanted us to play together. This kid was the worst. We were both really into Pokemon; I had silver, he had gold.
He was really bad at the game, his Pokemon were under-leveled, he couldn't beat the first gym, etc. The Pokemon master that I was, I decided to help him out. I showed him which Pokemon were good, and how to tell which moves to use, etc.
So one day, he asked if he could bring my Gameboy back to his house to look at my Pokemon and then bring it back the next day. Of course, my naive self accepted the offer. I expected him to look through my Pokemon and think that I was the coolest, but no.
He transferred ALL of my Pokemon, including my level 100 Typhlosion. He replaced them with Pidgeys and Caterpies.
League Of Deceptionwoman in brown sweater covering her face with her handPhoto by Dev Asangbam on Unsplash
My "best" friend begged me to join a club at school. I went only to hang out with her. They had a big conference every year, and I went as a helper because I had no interest in doing a project just to go. As soon as we got on the bus to leave, she pretended she didn't know who I was and then made fun of me to her other friends. I was in the same hotel room as them.
I made it home in one piece and broke down when my mom asked if I had fun. My mother called her a name and gave me a hug. The next Monday at school, she went right back to pretending we were best buddies. I decided I was better off without her.
A Tricky Triad
My friend kept insisting I meet her boyfriend's roommate. I had recently broken up with my boyfriend and I wasn't interested in meeting him. She kept telling me how he was such a catch—he was a Marine, he built his house, had a truck and snowmobiles, was a good father, a volunteer fireman, etc. I gave in after a couple of weeks of her bothering me about him.
We went on a few dates, and I really liked him. I was out to dinner with another friend and her boyfriend, and I was telling her how much I liked this guy. Then, she told me my friend who introduced me to him was sleeping with him the whole time. She met her boyfriend online and had a threesome with him and the guy I was dating the first night they met.
We had been going on dates for a couple of months by then.
A Job Undone
We were each other's best men at our respective weddings. I moved into a house with a steep gravel driveway that was all kinds of messed up. He was trying to start his own grading and paving business. I told him that I wanted to hire him to grade and pave my driveway, and that I didn't want a discount because I had to hire somebody to do it anyway, and I wanted to give him the business.
He quoted me a price, I wrote him a check, and he never did the work. A couple of months went by, and I asked him when he was going to do it. He told me, "When I get time". I explained to him that I wasn't asking for a hook-up and that I hired him to do a job just like anyone else. His response made my blood boil.
He got mad that I was "treating him like an employee" and hasn't spoken to me since. He's told other people that I was the one in the wrong because I let "a few hundred bucks get in the way of our friendship". I've tried many times to make contact with him, but he never returns my calls.
It Was Lights Out For This Friendship
My best friend/roommate bailed on a $1,200 electric bill. The bill was in my name. I had been hospitalized, and after I was released, I had to attend a daily outpatient program. Because of a past history with the electric company, she couldn't open an account in her name. So as a favor, I kept it in my name, with the understanding that she would open the bills and pay them, but she didn’t.
So, I took the account out of my name. She called me crying, saying she won't be able to have electricity, so I reluctantly kept it in my name. I started getting calls from debt collectors. I asked if she would be willing to send me something—even $10 a week—just so I know she was making an effort.
She said she couldn't afford that. Because she let all the fees rack up, I had to pay a $1,200 bill.
Hung Out To Dry
I had a lazy, disgusting-excuse-of-a-human-being friend rent a room from me. He lied and said he stopped using substances, but I knew he was doing it all behind my back. The reason why he was lazy was because he never cleaned up after himself and refused to do the agreed chores.
One day, I came back, and most of his stuff was gone. I checked with him, and he said he was out at the end of the month; it was the 28th! He didn't give me the decency of giving me 30 days’ notice, as needed by law. But the cherry on top?
His mom contacted me and started blasting me, saying that she didn’t appreciate me treating her son like a servant or maid, and that she would report me for unclaimed income, which I actually claimed.
A Whole Latte Liesgirl in pink long sleeve shirt and white skirt sitting on brown wooden staircasePhoto by Vitaliy Rigalovsky on Unsplash
My friend told my potential employer that I had pilfered money before so that I wouldn't get the job. It was at Starbucks, and she had some crazy vendetta against the company. As a result, she didn't approve of me wanting to work there. She ended up confessing a few weeks later when she was completely trashed.
He Was A Liarsaurus Rex
When I was in primary school, I was obsessed with dinosaurs. I brought my brand new Velociraptor to school to show it to all my friends! It was so rad, you pressed the legs in and he chomped down on your thumb. At the end of the day, I went to get my bag from the corner of the room.
I was the last to get my bag because I was always a slowpoke, dragging my little feet along. I unzipped to check on my little buddy—and almost dropped my bag in shock. The Raptor was gone. I was pretty upset, but I was sure I knew who took it—Melvin! He was so jealous, I knew it was him.
My mom talked to his grandparents and he denied everything! My mom felt bad and bought me a new Velociraptor. Six months later, Melvin was caught by his grandparents playing with a Velociraptor toy in his backyard. He gave it back under the pretense, "I found it in my bag, I don't know how it got there. I'm so sorry".
Dealing With A Devil
He made sure that the windows in my house were unlocked so when I left for work, he'd break in and deal out of my house. He'd leave before I got home, so I didn't really know. Only recently, years after I moved out of that place, did I find out he was storing a huge load at my home.
I found out through other people that they bought stuff from him at my house all the time.
Cray Cray On The Vacay
A girl I saw once every year at one of those timeshare resorts had a younger sister who had this huge thing for me. She was attractive but very manipulative. The girl would constantly set me up to get in trouble for doing bad stuff around the resort, and I'd always take the blame somehow.
In the end, I tried to stay away from her, and figuring it was only once a year, it wasn't too hard. I went to an all-boys school, and somehow this crazy girl ended up finding out who my group of friends was purely by chance.
She befriended some of them and then told them this huge story about her poor sister, following it up with how mean I was to her and how I treated her badly. All of it was false, of course. My friend group turned on me, branding me as a monster.
He Was A Liar And A Cheat
We shared a group of friends. He was dating my best friend, and I was dating his sister. I caught him cheating on my friend, so I told him to fix it before it blew up in his face. Instead of fixing it, the following week he brought his fling to my house party just to mess with me.
That night, my friend called me, suspecting the guy was up to something, and noticed my tone. She asked for the truth, so I told her. He flipped. Being a convincing liar, he somehow turned it around on me and said I made it up. He then made his sister break up with me. Nobody in the group defended me.
My friend appreciated it and believed me. She forgave him and took him back not even a month later, then ditched me because I couldn't get along with him.
Sixth Grade Psychoman wearing knit cap on grey backgroundPhoto by Andrew Neel on Unsplash
In the sixth grade, I had a friend, Matthew, who I talked to on a regular basis and who was into a lot of computer games, similar to me. Everyone in my class was getting MSN, and having just got mine, another friend, Sam, came over. He gave me the account names of everybody in the class, including Matthew.
While I was playing Gamecube with Sam, my mom called me up and told me she had something important to tell me. She took me to my computer and showed me a conversation she was having with Matthew. He was using foul language, asking how I got his MSN. My mom then proceeded to call his mother.
He was bawling on the phone, crying, saying he was sorry. The next day, he came up to me and told me my mom—who had cancer—was awful and hoped she would succumb to her illness. The next month, the authorities came to the school and took two students from our Grade Six class.
Three of the girls in our class received threats from someone, and they suspected it was two kids in our class because of their bad reputations. It turned out it was Matthew. He was expelled in the sixth grade.
Ousted For No Reason
A few weeks after I graduated high school, I came home from visiting my mom to find my roommates had put all my stuff out on our front porch, except for the few things they wanted to keep.
I'd already paid up my rent, so that wasn't an issue. I don't know how long my stuff had been out there. Even worse, one of those roommates then told my friends that I'd beaten him up and that's why he booted me out. He even had a black eye to show for it, but I had no clue where it came from.
This resulted in all of my friends cutting all contact with me for over a month. This was the same guy who had been living in my house with my mom and me for almost a year, with no job and no contributions. Not long after, I moved away. My friends had come back, but it was never really the same.
Planting The Seed Of Insecurity
When I was fifteen, I got a job at a garden center. It was a tough job, but it was fun. There was a group of kids around my age or a little older who worked there as well, and I became friends with them. I got picked on a lot at school, so it was nice having a group of people who were actually nice to me.
We joked around at work, and it eventually led to us hanging out outside of work. One day, we decided to hang out after work. I got a ride and we went to a bar, but it seemed different. Everybody was ignoring me like I wasn't there. I gave up after a while and just sat there, waiting to leave.
When everybody was ready to go, the group all looked at me and one of them said, "We don't like you. We never liked you. We were only hanging out with you because we felt sorry for you. We don't want you to come out with us anymore". Then, they all left and none of them would give me a ride home like they usually did.
I had to call my mom and she picked me up. It still affects me. I don't really open up and I have a hard time trusting people. I wonder if the friends I have today only hang out with me because they feel sorry for me.
High School Hijinks
I had a group of friends in high school who typed a letter saying they were the dad of a close friend who wanted to teach me how to be intimate. The letter said I wasn't to tell anyone or I'd "get what's coming", and, if I was interested, to tie a red ribbon around the mailbox.
I told my dad, who called the authorities and told my group, who I thought were good people. However, I always had a feeling it was them. Red ribbons started showing up every couple of nights on the mailbox. It caused several arguments between my dad, who was concerned, and my stepmom, who for some reason thought I was doing it for attention.
My shaky home life went into the trash. Rocks would be thrown at my window in the middle of the night, my car was egged, and the house was covered in toilet paper. I was pulled out of class to have my car searched under suspicion of having drinks on the premises.
Suddenly, everyone knew about an incident that had happened when I was a child that I had only told my group of friends. Then, the group started showing up at my work to say terrible things to me. One night, someone followed me home from work, honking behind me the entire way.
This all unfolded in about two months. When I graduated high school and stopped talking to any of them, it all stopped. I don't have any proof it was them, but I'm not an idiot. I had the best grades, a steady job, a scholarship, and a boyfriend. They just decided I was an outsider.
She Trashed Our Friendship
I was applying for an internship. My closest friend was part of the committee charged with accepting applicants and the main person in charge of approving applications. An acquaintance of mine, who was also on the committee, told me that my friend threw away my application before it was even reviewed.
Those were grounds for referring her to our university’s judicial review committee, and my acquaintance was willing to go forward with it. I decided not to follow through, since my friend would have had a permanent mark on their record. Obviously, we don't talk anymore.
They Were Playing Mind Gamesperson holding silver iphone 6Photo by Mika Baumeister on Unsplash
My friends and I started playing Minecraft and promptly started our own town. For months and months, when we got home from school, we would log on right away and play all day. After a while, we were a bustling "city" with more than 50 residents, all with their own plots in our jungle town. Another friend played on this kid’s account.
I was playing, managing my plots, and my best friend had shared mayorship of the town. You could only really have one person with mayoral rights, and this other friend got it. He did the unthinkable. He started destroying everything I had built, including my house and our whole town.
I called my friend in tears asking for him to toss this guy out of the town because I cared about that town; I had worked so hard on it. No one could do anything, and I was having a legit panic attack. I couldn't breathe. He finally stopped when my once extravagant city was in ruins, and I decided to stop playing Minecraft.
I later found out this kid was being controlled by all my "best friends" as a joke, and the fact I called one of them while crying made them laugh. They told me it was "super funny".
He Muddied My Mama’s Reputation
My best friend who I'd known since first grade, slept with my mom in high school. Everyone in my life knew about it for three years before I found out because, apparently, he was very proud of himself and bragged about it. The worst part was that it was such news to me; it literally seemed like somebody had made it up.
It inevitably had to become my new reality. My friendships have not been the same since.
Our Friendship Went Up In Flames
My so-called “friends” took my car out after I had gone to bed. They crashed it doing 80 mph in my neighborhood and came back to tell me. I had to walk a mile there, only to find out my car was already engulfed in six-foot flames. I had to call the fire department, and after all of that, I didn’t even get an apology.
Fighting For The Sake Of Mental Health
A long-time friend from my high school days had developed worrying mental health issues, and I didn't know how to deal with it. I confided in a friend that I was worried and not sure how to help him. I explained what I thought was wrong and how it was frustrating because I felt powerless.
A few days later, I found out the friend I confided in told everyone what I'd spoken to him about. He told everyone he knew in an attempt to ruin the friendship I had with my other friend because, "Those with mental health issues should be run out of my society and you shouldn't be near [them]”.
I lost my patience and cool with him and called him out. It turns out I'd saved myself from someone who was a complete headcase. He would later go on to make up rumors about everyone around him.
Catching Heat Over A Housecoat
My friend told her mom that I had taken the housecoat that she herself had borrowed from her mom and then given to me. Her mom called asking about it, so I returned it with no fuss. Then, the mom called the authorities and had me charged with theft on Christmas Eve—a week after I had returned the item to her.
I was considered a thief, even though it had been given to me by the daughter.
A Photo Finishman wearing black and red pullover hoodiePhoto by Ben den Engelsen on Unsplash
In my senior year in high school, a friend took a picture of me and another girl who I was working on an assignment with in the hallway. He then proceeded to show it to my girlfriend of three years for the sole purpose of breaking us up. It worked.
Afterward, he tried to hook up with her. The only thing that made it worthwhile was him getting denied and losing me, his best friend since middle school. My family even let him stay with us for the summer when he was having family troubles in his home.
Banished Blood Brother
This one friend of mine was practically raised by my mother since we met back in 1997 and we became best friends. We sheltered him a few times when his father went on trying to beat the daylights out of him for no reason at all. Earlier in 2012, my mom underwent surgery and needed blood donors. He was a match, so he could give blood to her.
I called him to ask if he could donate blood for my mom, and he agreed, saying he would go the next morning. He never showed up, which was followed by not replying to my texts, answering my calls, and avoiding me altogether. I never saw him again.
Later that year, I heard from some mutual friends that he moved to another city to go to college. We still haven't talked since that incident.
This Christian Girl Was Pure Evil
I befriended this super chipper preppy Christian girl in middle school. I had trichotillomania from fifth grade on, and it was now eighth grade. Half of my head was bald at one point. I got bullied ruthlessly. I had zero friends, and by some miracle, this nice little Christian girl came up to me and started writing me notes in class.
I thought she must be a very good person—she was in all these extracurricular activities helping the community, in youth groups, etc. I was also religious and thought it must've been God answering my prayers.
In addition to the anxiety/trich, I was diagnosed with an 8 mm mass in my left temporal lobe that was deemed inoperable. There was a history of brain tumors in my family. I was relatively at peace with losing my life, but my parents were visibly shaken, and I felt I hadn't really lived yet.
This girl came to school on the last day and wrote me a final letter before we all went home. She seemed distant and told me not to open it until I got home. Its contents shocked me to the core.
It said, "You're really ugly and disgusting. Nobody likes you, so I decided to be your friend because that's what Jesus would want, but you are really really gross, and I am NOT your friend. I was never your friend. People are bullying me for being nice to you. Don't EVER talk to me again after this. Goodbye!"
Left With A Bloody Mess
Andy invited John to sleep over at his house for the weekend. During the same time, Andy invited over this girl he was trying to get with, hoping to get something going. That night, they were hanging out and drinking when John and the girl left for ten minutes or so. After they were done drinking, the girl went home, and John passed out on the couch.
My friend Andy, tired and sloshed, walked into his room in the dark and plopped down on the bed to pass out. As soon as he hit the bed, he heard a squish. The bed felt wet to the touch. He turned on the lights, and his bed was soaked in blood. Apparently, John and the girl got busy on his bed while she was on her period.
Instead of saying, "Let's do this some other time," they left a huge mess. Andy had to clean up the aftermath.
No Misunderstanding Here
I had a friend move in with me after he got booted out of his house. Soon after, my girlfriend didn't want to sleep with me much. He stayed for about three weeks when I noticed things were strange between him and my girl.
It would be little things like kisses on the cheek, or my girlfriend being at my house before I got home from work and they would be sitting right next to each other on the couch watching a movie. I had suspicions, but at the same time, I thought I was just being insecure.
One day, I came home and, as usual, they were sitting on the couch. I went into my bedroom and there was a cell phone on my bed. It was my friend’s. The screen was on and his texts were open. I saw my girlfriend’s name and decided to open it.
Among the messages were things like, "I am alone at his house," and, "He just left, he has work till 7," as well as some revealing photos. I walked out and stared at them for a minute, then said, "Hey friend. Found your phone on my bed". I threw it over to him with a picture of my girlfriend undressed on his screen.
I saw his face go white and that's when I went crazy. I punched my wall as hard as I could and told them both to get out now! They were both screaming that it was a misunderstanding. My girlfriend left saying, "Well, it’s a misunderstanding, and it’s your loss because I was gonna [do] you really good tonight".
A month later, I found out she was pregnant. I hadn't slept with her for about two months prior, and not from a lack of me wanting to. She turned out to be a really nasty person and even tried to tell me that it was my baby.
In almost every interaction with a Karen, there will come a point where she (or he) will ask to speak to the manager. They seem to think that if they over others and just act a fool, they can get what they want—but the following managers REFUSED to let these Karens get away with their inconsiderate antics.
I’m Like A Birdwoman in black headphones holding black and silver headphonesPhoto by Charanjeet Dhiman on Unsplash
I was the only person on shift, which made me the de facto manager. Five minutes before closing, a woman came in and she was SO angry that we didn't have any decaf coffee. She demanded to speak to the manager. I told her that was me because I was the only one there, and the coffee pots were cleaned for the night because we were closing up shop.
Her reply stunned me. She screamed at me and told me she was going to "find a real manager and get you fired”. She then threw half a cup of cappuccino machine sludge at me, and she was about to jump the counter. I was holding a hammer under the counter thinking, "Don't do it, don't do it”. I picked up the phone like I was about to call the authorities. She then left and I locked the door.
A few seconds later, she came back AND RAN FACE-FIRST INTO THE GLASS DOOR. LIKE A BIRD. What an idiot.
That’s What They Call Owning
This is the best interaction I ever had. This Karen griped about not wanting to pay the price for the services performed on her computer, which was exactly the price quoted when she dropped it off. She demanded to speak to the service manager. I called him from the back.
The service manager listened to her spiel as to how she should get a lower price for an irrelevant, pea-brained reason. The service manager made eye contact with me over her shoulder; I did not react. He then said no, the price quoted was the price that would be charged.
She said that was unacceptable, and she would be complaining to the owner, who was “a good friend” she claimed. There was obviously something she didn’t know. The service manager observed that he was evidently not that good a friend, since “he” was me, the person she was originally speaking to when she asked for the service manager.
Her face was glorious, and made the whole thing worthwhile!
This happened while I was serving at Steak 'n Shake. The customer had a coupon for a burger, fries, and a shake for a certain price. On the coupon, it specifically stated that cheese on the burger was a 39-cent upcharge, although it did have a picture of a burger with cheese on it. I was not prepared for her ridiculous tantrum.
This lady THREW A FIT in the dining room that I was treating her unfairly, it was false advertising, etc. I told her I agreed that it was false advertising with the picture, but the text specifically stated the upcharge, and unfortunately, I couldn't do anything about it. Also, the difference was literally cents.
The lady at the next table overheard everything and got up and put 50 cents on the table to cover it. She then said something to the effect of "I'll pay for your darn cheese if you just shut up”.
This ticked the cheese lady off even more. My manager obviously sensed the issue and came out. Took the cheese up charge of the bill. Like what the heck, Karen?
A Slight Overreaction
The staff did not know it at the time, but our ketchup dispenser was empty. A boy, aged 10-ish, was just smashing down on the handle trying to get ketchup, but none was being dispensed. A staff member noticed the kid smashing the ketchup dispenser, so I went out to see what was going on.
"Oh, the ketchup is empty. I'll get a new bag from the kitchen. Give me two minutes and I'll be right back with some new ketchup”. I removed the empty container, took it back to the kitchen, cleaned the dispenser, and placed it in a new bag. When I took it back out to the condiment stand, I was met by a Karen.
K: "WHY DID YOU TAKE THE KETCHUP AWAY FROM MY SON?!
Me: "The ketchup was empty, so I replaced the bag”.
K: "WHY DID YOU TAKE THE KETCHUP AWAY?! GO GET YOUR MANAGER!"
Me: "Uhhh, okay. One minute”.
I walked about two meters, turned around, and introduced myself as the manager.
K: "WHY DID YOU TAKE THE KETCHUP AWAY FROM MY SON?!
Me: "Ma'am, please lower your voice. The ketchup was empty. I explained to your son that I needed to take it back to the kitchen to refill it”.
K: "NO YOU DIDN'T! I WAS STANDING HERE THE WHOLE TIME. YOU TOOK THE KETCHUP AWAY FROM MY SON!"
Me: "Ma'am, please lower your voice. You were not with your son. He was here alone, trying to get ketchup, which was empty”.
K: "DON'T YOU TELL ME WHAT TO DO! DO YOU KNOW WHO YOU'RE DEALING WITH?!"
Me: "Nope. Ma'am, please get your belongings and leave this establishment”.
K: "I WILL NOT LEAVE THIS ESTABLISHMENT! I AM GOING TO BURN THIS PLACE DOWN!"
Other patrons were now visibly upset with what they were witnessing. I was so done at that point, so I called the authorities. The Karen gave a statement while the officers question me. I also gave a statement. I couldn’t believe my ears. Karen told them that I struck her son, pushed him out of the way, and moved the ketchup to an area where her son couldn't get access to the ketchup.
I disputed the claim and offered to provide video evidence (with sound) of what actually happened. They watched the video once, thanked me, and walked out to the eating area.
Officer: "Ma'am, does your son has someone who can look after him?"
K: "HIS FATHER IS AT WORK RIGHT NOW!"
Officer: "Okay. You're being placed under arrest for making threats and a false report”.
Cue more yelling, threats, and tears. In the end, she was charged with making the false report (but not the threats), and received a lifetime ban from not just our restaurant, but the entire mall where our restaurant was located.
I felt bad. Not for the Karen, but for her son. He has to live with that...
Do You Know Who I Am?
I used to work in a call center and I had plenty of Karens who wanted to talk to someone above me because they thought the world existed to cater to them. I always went back into their account to review the notes to see what was done.
9 out of 10 times they were given whatever they wanted even if it wasn't justified. It was so stupid—enabling these people's behavior is what gets them feeling so entitled in the first place. I once told a woman if she didn't pay for her services, after 60 days they'd be interrupted. Her response took me aback.
She responded with: "Excuse me? I'm a valued customer and that is not how I will be treated”. or something to that effect. Absolutely ridiculous.
It’s Never Enoughsmiling girl in black and white striped shirtPhoto by Julien L on Unsplash
Oh heck yeah. Buckle up. I worked as a manager at a chain BBQ restaurant which we will call Popular Charlie’s. There was this lady who we called “Nacho Lady”—I’ll get into why. She was that kind of overweight, holistic living, essential oil, serviceman’s wife. The kind of person who talks to her two-year-old daughter like a coherent adult because she’s going to change the world”.
She had all the “Karen” aesthetics to match. We all dreaded her when she came in. We call her Nacho Lady because whenever she comes by, she orders our nachos at our takeout area. No big deal. But she would want everything on the side. Again, no big deal in most situations because I understand that nachos get soggy really easily, especially to-go.
But what some people don’t like or understand is seeing the actual proportions for everything. Two ounces of anything really isn’t that much. That goes for the cheese, chili, beans, nacho sauce, and all the works. Even though it is all proportioned equally, the customer doesn’t like what they see, and that’s when the backlash happens. The Karen moment started happening.
She didn’t like the actual proportions and demanded more, but refused to pay for it. Our takeout specialists were good at standing up for themselves and the rules.
Of course, she didn’t accept it, so she had to speak to a manager. Myself or two others depending on the day. She would also order two kids’ meals, pork sandwiches, and fries. Again, no big deal, but she was very particular about this one as well.
The pork had to be dry (no BBQ sauce) in a separate container. Kids’ buns toasted, which we don’t usually do. The fries had to be dropped off as soon as she walks in the door so they are crispy and fresh for when she takes them all the way home.
Because of her extreme specifications, it got to the point where only a manager was allowed to take her order and only a manager could review the order with her. This was always the most nerve-wracking part because she would sit down at our waiting table in the takeout area, open every single box and inspect everything.
Also, the way she went about was very...Karen. This is when all the issues would happen. The fries were never hot and fresh and crispy enough, and I sent them back to get new ones. There wasn’t enough of portioned pork for the kid’s sandwich, and she demanded more. There was not enough cheese sauce and shredded cheese, and she demanded more. There were not enough tortilla chips, and you know the rest.
The list went on. And to top it all off, she somehow got a hold of a ton of “free kid’s meal” coupons that were blank—meaning no manager signature, dates, or any sort of validation that she got it legitimately. A coupon is…no big deal…but a typical coupon can only be used one at a time with one transaction.
Only, a Karen being a Karen, she demanded we used two out of the giant stack so she gets her kids’ meals for free. This got to the point where things had to be run by the General Manager. Even if it means calling him on his day off. He was a bit of a wimp and always allowed it, but then she started costing us money.
It wasn’t feasible for her to keep coming back and having her as a customer because 9 times out of 10, we would end up having to send stuff back to the kitchen. A lot of waste. My other manager, Billy, was a fierce woman who never let anyone walk over her, she was awesome. She finally stepped up and made a call over the General Manager’s order and 86ed her.
When that moment came, we all huddled in the office and watched the security cameras as Billy ripped her a new one. That was an unforgettable day. I left and got out of the restaurant industry and management because of how horrible that field can be, but I do love that I have a “Karen” story from it.
A Bunch Of Suck Ups
I work at a vacuum repair shop. People don’t pay attention to their vacuum cleaners as much as you'd think. I can't tell you how many times someone comes to pick up their vacuum and says "Oh this one isn't mine" or "Mine didn’t have scratches down the side".
I'd always reply: "I can tell you it is, and it came in with all those scratches on the side". After the first two times it happened to me, we started taking pictures of the unit with serial numbers and customer information. We’d send them home with the serial number and require them to bring it back for pick up. We thought that would fix everything—but we were wrong.
Despite the evidence, I've had a lady close to tears because we didn’t have her vacuum. Even with the pictures, we had of it at drop off, her information, and the matching serial numbers, she wasn’t buying it. Sure, it's a big conspiracy and we just love taking in vacuums and switching all the information around because it's fun. People need to pay more attention.
Having Her Cake And Eating It Too
I used to work part-time at a bakery inside a grocery store. I dealt with my fair share of Karens during this time. Just to paint this picture of how it would work, we had a binder with laminated copies of about 100 different designs the decorators did regularly.
A customer would look through the book, pick a design they wanted, and fill me in on the details of when they wanted it, what size, what flavor, if any color changes were necessary, etc. Our decorators would come in at 7 AM and stay for however long it took to complete their orders.
So usually, they were gone by early- to mid-afternoon. The bakery closed along with the store at 9 PM. One day, maybe around 8:15 or 8:20 pm, a woman comes in and says she needs a cake. I figure she's referring to the cakes sitting in our cooler, which we keep at the ready in case anybody just wants something quick and simple.
So I motion to the cooler and ask her if she sees anything she likes. Then it starts—every retail worker's nightmare. Apparently, I'm a brilliant comedian because she starts laughing, and goes, "No, sweetie, I need a wedding cake”. Alright, no big deal. I grab an order form and take down her information, and then ask what day she needs it.
Mind you, the store was closing in ~40 minutes, so even if I could decorate a cake, I wouldn't be able to help her. I tell her that there are no decorators present at the moment, but I could make sure it was ready for her first thing the next morning. She's clearly upset by this but says that'd be fine.
I continue taking her order and ask her what size she'd like. Our bakery was not an upscale joint, and our prices reflect that; just about everything comes in frozen. Our cakes come in a variety of predetermined sizes.
She pulls out her phone and thrusts it in my face, saying "Whatever that is”. When I saw the screen, I nearly burst out laughing. On the screen is a very beautiful cake. Smooth white frosting, 7-8 tiers, decorations made in fondant, and blown sugar.
Before I even continue taking the order and dash her hopes when she sees the finished product, I tell her that that just wouldn't be possible. I didn't mean to offend our decorators, but I told her the truth; most of them were exceptionally gifted home bakers who didn't have formal training in terms of a culinary program or decorating school.
I then politely refer her to a more upscale bakery that I knew of that was more equipped to help her than we were. Then the dreaded six words came. "Can I speak to your manager?" At this point in time, I had been working at that bakery for a little over a year, so I was capable enough to close the department on my own.
As such, I was the only one there. I told her this but offered to leave a note with the customer's name and number so my manager could call her tomorrow. "Fine then. Let me talk to a store manager”. There were anywhere between 1-3 store managers who oversaw the entire grocery store and all its departments on staff a night.
So I go to our phone and page a store manager over to the bakery department. The whole time we're waiting, she's staring daggers into me. A manager I was fairly friendly with came to the counter in a few minutes and asked what the problem was.
I briefed her before she went to talk to the customer. The second we get over there, the customer starts spewing lies about me, saying I was rude and refusing to help her. I tried to defend myself, but the manager just told me to keep doing my closing work out back.
10 minutes later she comes back, shaking her head and rubbing her temples. "That witch was crazy”. The customer service industry is a blast.
Thirsting For A Fight
I work as a server part-time. About a month ago, I had a table consisting of a mother, a father, and their son who was around 10. They seemed like a normal family at first—but the whole experience turned sour very quickly.
After I put their order in and got them drinks, I had to visit my three other tables that were sat a couple of minutes before. I took about five minutes, introducing myself to a party of 10 and getting their orders. Then I walked over to “Karen” from the first family because she was waving at me.
She told me that they needed more water. The cup was still half full, but I told her I would bring it as soon as I could. I then went to my other two tables and got their orders...And that's when it happened. All of a sudden, I heard the Karen screaming at a boy who worked in carryout. I went over and see what was wrong. She was upset because I didn’t get her the water immediately and she then started screaming at me. I ran back and got her a whole pitcher of water because she was clearly thirsty.
She proceeded to scream at me because I didn’t get her a son a refill of Sprite even though they didn’t ask (and his cup was 3/4 of the way full). I apologized and went to get the Sprite while alerting my manager of the issue.
While I was getting another Sprite, her husband got up and started cursing in my manager’s face, about three inches from her. Here's the worst part—they didn’t stop yelling and complaining, so my other manager gave them their meal for free and a gift card.
Mind you, this was all over WATER. It took about three minutes after I told them I’d get them water for them to start going insane. I ended up apologizing to my other tables for the disturbance, but they were very understanding and apologized on behalf of the psychotic family.
I couldn’t help but wonder what happens to their son when he doesn’t do exactly what they want.
Good Riddance To Bad Rubbish
I worked at an outdoor gear place for a while. One incident comes to mind though, which involves an ex-Marine who worked at our store fixing bikes. He had to run to the back to grab a part, and as he was going back to the bike shop on the other side of the store, a customer who was already being pretty loud and aggressive with everyone decided to grab my co-worker by the arm very aggressively and try to spin him around to face him. It worked out horribly for him.
His Marine training kicked in, and the next thing I know the angry customer man is laying in the remains of a display about eight feet away. Of course, he jumps up screaming and yelling that he's going sue us and get my co-worker fired, etc.
The manager comes out, hears the story, looks at the security footage, and tells the customer he is never allowed to grab employees like that. He said that he's welcome to call the authorities if he would like because she's willing to press charges against him for assault, and he was banned from our store.
No one at the store was upset about losing that customer. He was kind of notorious for being a jerk and constantly trying to game our return policy.
Cold Cashwoman prayingPhoto by Ben White on Unsplash
I’m not a manager, just a guy who doesn’t put up with stuff. When I was working at the movie theater, I had a woman come in wanting like four movie tickets, which was like $26 or something at the time, and she dumped out a bag of change that wasn’t rolled up or pre-counted.
I asked her if it was counted and she said no. I told her I’m not counting it and that she can step to the side and count it out herself. She threw a fit, saying I had to do it for her. I told her I don’t. That goes back and forth for a minute until she gives out her famous line: “I wanna speak to the manager”.
I just said “no”. She kept demanding and I kept saying no. My manager finally came out because she could hear the woman screaming. She asked what happened and the woman said that I was the rudest employee ever. My manager looked at me and just said, “We are not obligated to count out that large an amount of loose change”.
After she left, the woman kept yelling and I finally told her to go or I’ll gladly call the authorities. I wasn’t actually going to, but it usually scares people straight. She scoffed at me and told me I needed to bag up her money for her. I just told her to have a nice day.
A Magical Appearance
Hoo boy. This brings me back. So, when I was a younger man, I was an assistant manager at Blockbuster Video. For you young'uns out there, before Netflix you would have to go to this place called a video rental store and actually pay money to rent a movie. Once upon a time, they even came on these boxy things called VHS tapes.
So, one day I was working an evening shift, and the phone rang. This woman I'll call Karen was on the other end. She said she got a call earlier in the day about some videos being overdue. She was absolutely livid. I brought up her account on our computer and sure enough, three movies were still out and were due back a week before.
She went ballistic; absolutely screeching at me over the phone that her daughter rented those movies for a sleepover and had returned them. I checked the return bin, but nothing. I even walked out to the floor and check the copies on the shelf to see if maybe it was them. No dice.
Finally, she just screamed at me, accusing me of trying to rip her off. She said she was going to tell her husband, who was an attorney, and he'd sue us all out of existence. I went about the rest of my shift—but I had no idea what was coming. Lo and behold, about an hour later this woman came marching in.
She came right up to the counter and slammed a stack of three VHS tapes on the counter before us, yelling some profanity at the poor clerk. I had witnessed this from the other end when I was checking in returned movies. I looked at the stack of movies and sure enough, they were the ones her daughter had rented and "returned”. But it wasn’t over.
The next day I was also working there and this man in a suit came in. Real friendly guy who asked to speak to management. I walked over to chat with him, and he told me that he was the lawyer. He wanted to apologize for his wife's behavior. I kid you not, he actually said, "We're trying to get her under control. The doctor just prescribed her Xanax”.
It’s Never Enough
I was eating at a cheap, greasy-spoon kind of diner that has been around since the '50s. All the meat is frozen, and pretty much nothing but the coffee and eggs are made fresh. You know what you're getting when you come to this place.
A couple comes in with their two young boys, about six or seven. The mom makes a minor scene about not wanting a booth, but a table. There is an entire wall of booths and multiple tables, but she specifically wants the one in the middle of the room that needs to be bussed since the people that were using it JUST left.
She makes a scene about having to wait for the one busboy handling the entire section to take care of it, even when the manager went and got him to take care of it immediately. At this point, I'm not paying too much attention, but they're sitting literally right next to us.
They order appetizers, steak, shakes for the kids, etc. Their waitress is handling several other tables at the same time—like a third of the floor—and serves some coffee and sliced pie to an elderly couple that came in after the family. Big mistake. Karen throws an absolute hissy fit because "WE WERE HERE FIRST, HOW COME THEY'RE GETTING THEIR ORDERS FIRST?!?!"
The manager comes back out and explains in the most placid tones possible that multiple fried goods and a steak take time to cook, but hot coffee is available all day, and sliced pie is on a display up front so there's no prep time. Karen calms down, but still fumes.
She doesn't allow the boys to get their food (they had a buffet option) until she and the dad's food comes to the table. Once the adult food arrives, Karen just starts tucking in; both boys are just tall enough to see over the edge of the buffet, but not nearly enough to reach tongs or reasonably serve themselves.
A waitress from another section sees them struggling and comes over to help, asking what they want on their plates. Another huge mistake. Karen FLIES to her feet and makes a BIG scene, this time about "How dare you tell my kids what they can and cannot eat! Who do you think you are handling their food?!"
Cue the manager coming out again. The waitress is an older woman, we're talking white hair, and is nearly in tears thinking that she has done something terrible. The manager asks her to go chill in the back a bit while she smooths things over with Karen. Karen now demands balloons (they had them as a special birthday thing) for the kids.
They get balloons, and Karen calms down. The husband and kids are pretty quiet throughout this. The kids seem visibly embarrassed, and the husband is acting like this is pretty normal. The husband's steak comes out last. He's unenthusiastic about it, and Karen calls for the manager A FOURTH TIME to chew her out over the steak being overdone, dry, etc.
They send it back and demand another. Then a third. Let me reiterate; this is a place you go for like, greasy burgers and fries, fish and chips. Steak is on the menu, but realistic expectations and reason mean you're not expecting high quality. You're getting what you pay for.
The manager just kept calm and kept apologizing for their “sub-optimal experience”, but beyond filling minor low-cost demands (for example, the balloons) didn't offer up much. When Karen basically shouted that they would never be coming back, the manager was just like “Sorry to hear that, have a nice night”. An absolute pro.
Onto Bigger, Better Things
I was a manager at Little Caesar's about 15 years ago. I'd typically work three or four closing shifts a week, and then one opening shift. Back then, they ran the $5 pizza thing, but it was typically only on Wednesdays.
Throughout the week, they usually ran "2 pizzas for X dollars" specials. This happened on one of those nights. A male Karen placed an order via phone, and then came to pick it up. I believe he ordered something like a "two pizza" deal, but then wanted bread and sauce when he got there.
Well…he didn't have enough money for the bread and sauce. He only brought enough for the pizza. I told him that I'm sorry and that there was nothing I could do. He looked at me and said angrily, "My kids want that bread”. I repeated to him that there wasn't really much I could do.
I couldn't give away food without it being paid for, as I would get in trouble. Keep in mind, he was there while there were several other customers in the store. Had he been alone, I might have just handed it over. His reaction was otherworldly—He threw an absolute fit, called me several names, and then told me "This isn't over!" and then he left with the pizzas that he paid for.
I found out the next day that he talked to the store manager, and he obviously fabricated quite a bit of the story. The manager then called me at home and screamed me out over the phone. Apparently, I belittled the guy for being “too poor” to afford bread for his kids and I embarrassed him in front of other customers.
In reality, I apologized probably three or four times, and just told him that I would be in trouble if I just start giving stuff away. That was far from all. She decided to write me up for a lack of customer service skills and ended up comping the guy an order of up to $40 to be used whenever he wanted.
He came in the very next day when both the store manager and I were working. I was nothing but pleasant to him even then, and I even apologized if there was a misunderstanding. He still acted like a jerk while I was taking his order. He threw in a few "the customer is always right" mentions and "the younger generation doesn't know how to treat customers”.
Whatever, I'm glad the store manager was there that day—because I had a plan. I made his pizzas very well, then I tossed them, put them onto the oven conveyor, making a slight mess, and then told the store manager that I refuse to work there anymore, especially not for a "has-been who treats her employees like garbage”.
I walked out and told the guy to enjoy his pizza. I worked there for two years. I had a 9-5 manufacturing job a few days later at a small family-owned company right near home. I had no clue that some companies actually treated their employees like human beings until I worked there.
Nothing Comes For Free
I'm not in retail anymore, but I was managing a popular mid-range handbag store. Think "typical Karen bag", about $200-400. Anyway, most customers were fantastic. This one woman, however, was this Shrek-looking large redheaded lady who stomped in and demanded that we repair her 20-year-old bag for FREE.
If we couldn't do that, she demanded that we exchange this old ratty, smelly 20-year-old bag for a brand new one for her. Recently policy changes resulted in new prices for this service, but free repairs had about a one-year warranty on a new bag...not a 20-year-old one. I told her as such.
I was pretty young to have had the role I did, so she, dissatisfied with my answer, asked to speak to a manager. I told her I was the manager and she began turning as red as her hair. She screamed and yelled about how she'll call corporate and never shop here again!
Well, that sounds like a real loss, losing a customer who is too cheap to repair a 20-year-old bag and hasn't bought new from us in just as long. I give her my best customer service grin and say, "I’m so sorry, that’s just the policy”. She demanded the company’s number.
I gave her the customer service line that you can find on Google, unbeknownst to her. She huffed away, forgetting her keys on the counter. She's halfway out and she remembered, turned around, red as a beet. She huffed in my smiling face and snatched the keys off the counter.
It was hilarious. She came back months later, worked with a different person on the team, and didn't even look my way.
Agree To Disagreea person is using a pos machine in a storePhoto by Simon Kadula on Unsplash
This Karen was trying to return a board game that was open and obviously played without a receipt. I offered store credit, but she wouldn’t take it and asked for my manager. He came up to the counter and discussed the situation with her.
It devolved into the old argument: “Well, in my day the customer was always right”. My manager then cocked his head slightly before shutting her down: “Iiiiiiiiiiiiiii’ve never really subscribed to that theory”. Store credit was given.
I’m a former fast food worker reporting about a male Karen. He came through the drive-thru and handed me what I knew to be a fake $100 bill. I knew it was fake, but the process was to make sure the deposit box bill feeder didn't accept it. Well of course it didn't, because it was super fake. Naturally, the male Karen did NOT like what I was insinuating.
So he pulls around and comes inside, yelling and calling me names because I wouldn't take his fake 100. He called for the manager and I bailed to the back because I wanted to leave the twilight zone.
Talking The Talk
Here’s a twist: I had an actual Karen as a manager. She was two-faced, played favorites, and had this annoying nervous laugh she would use at the end of everything she said. As if to punctuate the idiocy of her statement. I think, ha-ha, that we should try it this way, ha-ha. Because it, ha-ha, might, ha-ha, work better. YES!!! She talked just like that.
I love letting Karens scream themselves hoarse for a few minutes, then asked with a completely straight face: "Do you want a cookie?" Then right before their heads exploded, I'd point to the bakery case and say: "It's free! You can have a free cookie while we try to work this out for you”.
Most were too stunned by the switcheroo and ashamed of their overreaction to stay mad even if they declined. For those who accepted, it's even harder to stay mad while munching on a free cookie. Nine times out of 10, I could quickly resolve whatever issue they had by offering a minimal consolation like a gift card or a coupon.
It’s Never Enough
I think the one standout I remember was a few years ago when my company, which was a cell phone provider, gave everyone unlimited data for like three months for no charge. It was essentially a stress test on our network, but everyone was getting free data so it wasn’t like anyone could complain. Or so I thought.
I talked to one lady who had demanded a manager because unlimited phone data wasn’t enough, they wanted unlimited data on their hotspot as well. She then threatened to "get us all fired" because we wouldn’t give her unlimited data through her hotspot, which was actually a feature we didn’t even offer paying customers at the time.
She ranted and raved for a while, and we ended up passing her between like five levels of supervisors before she gave up.
Would You Like Fries With That?French friesPhoto by Louis Hansel on Unsplash
I used to work as a manager at a sandwich shop. Our policy for any pickup orders was to not cook their fries until the customer came in so that they have fresh fries. This is always told to the customer on the phone. I had this one witch call in her order and ask me if I could cook the fries immediately so that she didn’t have to wait for them.
I told her I couldn’t do that because if she doesn’t come in to pick her order up within about five minutes, those fries will be soggy and cold. She seemed to understand this. Well, guess what happened? She ends up showing up about 45 minutes after she placed the order and proceeded to yell at me because her fries weren’t ready.
I explained to her that if I had cooked her fries when she placed the order, they would be very cold and soggy because she took 45 minutes to pick her order up. She didn’t care. She continued to yell at me about how she was a nurse and has no time to wait for the fries.
I told her oh well, you either need to wait for them to cook (which takes literally two minutes to cook) or leave. She waited. What a witch.
I worked at a grocery store in high school, and last summer I came back for it as my summer job. We did this ten-for-$10 deal where we'd have a bunch of stuff sale for a buck a piece, and then the 11th was free.
We were open 24 hours, but all of our sales kicked in at 6 am, and we weren't allowed to change it early in the register, as it's clearly stated on the first page of the flier and in the app—this is important. I'd sometimes work the third shift if they needed someone to fill in.
So we had this woman come in with literally a cart full of tuna at 4 am. There were easily 300-400 of them, as she had just taken the stand-up display boxes off the shelf. Of course, none of them ring up as on sale, and she starts screaming at the girl in front. The girl is explaining that this is how our policy works, and she's yelling about false advertising and how she deserves the price change.
I go up and tried to placate her, and she starts fuming all over again. I zoom in on the bit where it says are prices are only good at 6 am—and she goes PURPLE. “ARE YOU REALLY ARGUING WITH A CUSTOMER RIGHT NOW?!” I tell her I'm not, just pointing out what the ad says and she insists on seeing the manager.
He tells her the same thing the two of us already had, and she screamed about not knowing “Why she even bothered to shop here”. I didn't go back to that job this summer.
What A Dough Head
I’m a kitchen chef in a pizzeria. We occasionally get this lady who orders a pizza and then tries to complain about it in order to get it for free. We always deny her and she always threatens to give us a bad review on Yelp or complains to whoever is unfortunate enough to be on the phone with her.
I can still remember my worst moment dealing with her. One time, she ordered a pizza with gluten-free crust and complained that the crust was “too doughy”, so she demanded it be given to her for free. Gluten-free crusts are as crispy as a cracker when they come out of the oven and are almost the same while we make them.
Even if someone didn’t bake it in the oven beforehand for whatever reason, it’s virtually impossible for it to be doughy. For about a week, all of us would tell each other, “Make sure that it isn’t too doughy” as a joke when we had to make gluten-free pizzas.
What’s the male version of a Karen? Would it be Dave? I'm going with Dave. So I'm opening a call center offshore, and this customer Dave refuses to speak to anybody who isn't American. I'm American but was working at that site during that project phase, so when the call escalates to me his first question was “Are you in the US”? At that time that was a no—an unacceptable answer for Dave, which flew him into a rage.
He hung up. He spent three hours calling and hanging up. He'd ask to speak to an American, they'd transfer to me, then he'd ask me if I was in the US. Three hours of the same process.
Off The Deep End
One time a Karen tried to return an expensive handbag that had obviously been used. She said I was calling her a liar and her anger escalated as she paced back and forth at the till point. It escalated so quickly.
Karen then proceeded to tell me that she was going to call in some guys to “come after me” after I finish work. Throughout this, I am politely repeating my request that Karen leaves, but in hindsight, I think this must have been rather annoying…as Karen proceeded to grab the bag and launch herself over the till at me in an attempt to hit me with it.
At this point in time, a colleague who was yet to start their shift (and therefore appeared as a customer) was on the shop floor and witnessed it all. They tackled Karen into the wall, knocking down glass shelves that had been displaying around 30 bags. Karen is now a crumpled mess on the floor. Appearing shocked, she stumbles upright and runs away.
Doing What’s Rightselective focus photography of Closed signagePhoto by Evan Wise on Unsplash
Work at a Barnes and Noble cafe. About an hour before closing, a Karen comes in and I proceed to take her order. Karen wasn’t a regular, yet she was getting snooty just because I asked her what she'd like and if she wanted it hot or cold.
She tells me in the most condescending way she wants an iced mocha. I go to make the drink. I hand it to her, tell her to have a nice night, and turn around to talk to the two other people at the counter. As we're talking, she shouts at us that it's wrong, and demands we make another drink.
Her complaint was that it was cold and she wanted it warm. Whatever, I apologized and made another one even though the first time I asked her, I held up the clear cup and wrote everything in front of her to verify it was right. Anyway, I grabbed the paper cup and started to make another one.
All the while, she was talking about how young people don't respect anyone, and she kept berating us for talking while working, making fun of personal stuff like the movie we were discussing, how we were dressed, our accents (this is in Alabama and she's obviously not Southern).
After about two minutes of this, I was fed up, so I finished the drink and went to hand it to her. But as she was taking it, she uttered the most triggering words: "I bet you stupid disrespectful kids don’t even know how to spell mocha, especially him”. She then pointed at the one Black barista. I’d had enough. I yanked the drink back out of her hand and threw it in the garbage can like it was a baseball.
I then ripped my apron off, came out from behind the counter, got right in her face, and I really laid it into her. I inform her that her behavior wasn’t something we tolerate, tell her there was a camera above us with sound recording everything, tell her that because she bought a five-dollar drink doesn't give her the right to talk to anyone let alone us that way and ask her who in the heck she thinks she is. But I’m not done yet.
I get even closer and tell her that the store might want her business, but I sure as heck don’t, and she can take her refund and get out. I don't even go to the register, I take five dollars out of my own wallet, some odd cents out of my pocket, back up, and throw it at her feet. I point at the door and tell her to get the heck out of my cafe.
I'm not even a manager but it felt right at the time. The whole time, Karen's eyes are as wide as dinner plates in shock. She sheepishly picks the money off the floor, every cent, gains her voice, and starts screaming at the top of her lungs that we're not getting away with this, she's gonna call corporate and get our useless butts fired, and then she'd find out where we lived, burn our houses down, and hurt every last one of our pets and family members.
And that's not all—once she made it to the doorway, she throws her shoes at us, hitting a display stand of chips.
She leaves and peels out, nearly hitting two people in the parking lot. I pick up the shoes, throw them in the nearest trash can, pick up the chips, calmly put my apron back on, go back behind the counter, and finish what I was saying about the movie.
The other two baristas didn't know what to say and kept warning me about how I'm going to get fired. Nothing ever came of it, no real manager ever talked to me about it, and I never heard from her again. I felt bad about it, as I'd never been that angry and have never gotten that angry since.
It wasn't even what she said to me that set me off, but how she talked to the two that did literally nothing wrong. I realize now I'm not sorry for it and she really deserved to be thrown out of the store. Most of the time it's not worth it to react that way, but man sometimes you just have to stand up to Karens.
In The Privacy Of Your Own Truck
A truly awesome supervisor had my back when I was threatened on the job. I was a pretty meek young lady at the time of this story, and I'd be lying if I said I wasn't still, but I've grown a bit. The management at this establishment was pretty awesome in general, honestly.
So I was working a truck stop swing shift. It was a hot summer afternoon, and I was on the side dealing with large semi-truck pumps. Note that I actually like this side better since other than the occasional jerk, the truckers are normally more polite than your average general customer, believe it or not.
So one of my co-workers is doing perimeter garbage pickup and comes to the desk to tell me someone is on one of the truck pumps peeing in a bottle. Not in his cab, oh no. This guy is going in full view of RVs with families in them. He is on one of the closer pumps, so it's maybe two minutes at a crawl to get to the bathrooms inside the store.
If he'd been in his truck, who cares, it's not the most disgusting thing someone's done in a truck, trust me. But no, out where God and everyone can see him. As is the procedure when someone is doing something frowned upon at a pump, I get on the PA system for a GENERAL UNTARGETED announcement.
I do not say pump numbers. I do not give descriptions. "I would like to remind all customers there are restrooms inside the store for your convenience, and that you are on camera on the pumps”. Just that. No identifying information. Could have been anybody. Little did I know I just put myself in the line of fire.
Sure enough, about 60 seconds after this, a big guy comes strolling in, belly hanging out of the bottom of his barely fitting tank top, and is SCREAMING at the top of his lungs at me behind the desk: "HOW DARE YOU SAY SOMETHING LIKE THAT!? YOU EMBARRASSED ME! I HAVE A BLADDER PROBLEM! YOU MAKE AN ANNOUNCEMENT LIKE THAT AGAIN AND I’LL MESS YOU UP!"
My supervisor is standing right there. Note that he is about a foot shorter than this trucker and sure as heck, he looks right up at him and says clear as day, "No, you're going to remove yourself from the store immediately”.
The blubbering for a solid 10 seconds was priceless before the guy started flipping us off and yelling that he'd never come back as he left. I never said anything, though I dearly wanted to say that nobody embarrassed him but himself, since nobody would have known who I was talking about if he hadn't screamed it for the whole world.
Oh well. AJ, you're awesome, hope you're doing well. And PSA: Don’t pee in a bottle where everyone can see you, please. I would like to make it clear I understand bladder issues are a thing, and sometimes emergencies are NOW not two minutes from now, but he had a perfectly good truck cab right there with a sleeper unit for all the privacy in the world.
I was a loss prevention manager at a retail store. Part of my job was to be the “no” guy. If there was a customer we were not able to help and they started becoming hostile, I was the one who went to defuse the situation. That’s because if it escalated, I was the only one certified to touch a customer if it came down to safety and security issues.
At this particular time, a Karen was at guest services with her small child in a shopping cart. Karen was super frustrated with my employee, who was trying to tell her that she could not return the DVD she had purchased for multiple reasons. She didn’t have a receipt, for one. She could have used an ID to return it, however, the DVD was also opened and had a scratch on it as well.
I can already hear her screaming as I approach, so I had an idea of what was going on already. She immediately begins yelling at me about how my employee doesn’t know the store policy and that she just wants to return the DVD. I explained to her that it was not only store policy, but also a copyright law involved since it was an unwrapped, open, and apparently used DVD. Despite all that, she still wouldn't let go.
She said, “Ok well I got home, opened it, and there was a scratch on it, so now what?” I told her in that case within our policy and the law I can of course exchange that for the same item, however, I would have to open it before she leaves so that no laws are broken and she doesn’t try to return it elsewhere.
After more screaming and cursing in front of her child, she finally says, “Fine I don’t want to return it anymore you can just have it!” Then she winds up and frisbees the DVD past my head. Here’s the best part. She leaves kicking and screaming, and about 30 minutes later I get a call from guest services, and it’s the same lady.
This time she says she talked to her husband and there was a misunderstanding, and she would like her DVD back. I “sadly” had to tell her, “I’m sorry ma’am we have already added that to the trash compactor”. If I really wanted to, I could have done something to help her for only $10, but with the way she was acting, there was no way I was doing anything to encourage that behavior.
Driving Me Up The Wall
I was the general manager of a company renting moving trucks. At the time, the equipment we rented consisted of F-150 pickups, E-250 cargo vans, and box trucks from ranging 10 to 26 feet.
The company owns all the box trucks, but the vans and pickups were part of a weird lease deal.
Because of this and the fact that they were more likely to be stolen, we had different rules for those vehicles. A Karen came into my store and requested to rent one of the cargo vans.
"No problem. I need to see your driver's license and a credit card”.
"Oh, no. I just want to pay the $100”.
I already know this is going to suck. If you want to pay cash for a box truck rental, you pay a $100 deposit unless your pre-rental estimate is more. We did once accept cash deposits on the vans, but it was $1,000. This didn't last long. A few months after this story, no cash deposits were accepted for the vans or pickups.
"I'm sorry mam, the vans, and pickups have different rules. I can take a cash deposit but it would be $1,000. Or—" I explained.
"$1,000!!!!! Do I look like I have $1,000 cash on me!?!??" Karen interrupted.
"Or," I continued, "we can authorize a credit card for the estimated rental total”.
"I only have $100 cash,” yelled Karen.
"I understand. I'm sorry, but my system will not let me do that. I can do the 14' box truck with the $100 deposit. It has the same daily rate and is only $0.10 per mile more”. I say this as I gesture toward the box truck outside the window.
"That's too big. We are just moving a couch a few houses away. Just give me the van” Karen says as she slides what, at a glance, does not appear to be $100 worth of small bills across the counter.
I push the cash back to her and again explain that the rental requirements for the vans and pickups differ from the rest of our motorized fleet. This time I print out and highlight the pertinent sections of the differing policies. I emphasize that releasing a vehicle to her without following the policy would result in my immediate termination.
If there haven't been enough flags this far into a conversation, this is my go-to shibboleth to distinguish the desperate from the despicable. Essentially, if I tell you doing a thing will cost me my job and you still insist on it, you are a piece of garbage. Upon failure, I know immediately what to do. I tend to immediately change tact with these people.
No smiles, no friendly service. You get cold, curt responses and if you insist again, I might boot you from my store.
Karen immediately failed. "I don't care about all this. I only want the van. Just take the cash”.
"No”. In my head, I said the word in a way that didn't convey a negative response so much as it implied that I wished Karen found herself underneath a moving bus.
Karen scooped her cash and license from the counter and waddled toward the door in a determined fashion. She threw the door open, stepped one foot out, turned, and yelled, "I'm going to talk to my boyfriend”. She attempted to slam the door but was foiled by the hydraulic damper.
Because she had parked in front of the door instead of a parking spot, I could see her as she approached the open passenger window of the small green sedan she had arrived in. Karen began to yell and gesticulate, arms waving in wild abandon, at the occupant in the passenger seat.
I watched as a new customer crossed the lot, turning his head to avoid eye contact as he passed her on his approach to the door. Once safely inside and the door closed behind him, he stopped, shook his head, and approached the counter.
"Hey man, I just need some propane,” the new customer said. He turned and nodded toward the door. "She's having a day, huh?"
"The fun never stops,” I replied as I reached under the counter for our mobile credit card device. I mentally braced myself for re-entry into Karen's audible radius. Mercifully, I was spared. Her prescribed boyfriend had exited the vehicle and the pair were making their way across the lot near the cargo van.
Seizing the opportunity, I led my new customer out the door and toward our propane dispenser. This consisted of a small area surrounded by yellow-painted steel bollards, a steel pump cabinet, and a vertical 3000-gallon tank extending some 20 feet in the air. The new customer and I stood wordlessly, occasionally casting glances in Karen's direction.
The pump is very loud and generally drowns out conversation anyway. With the new customer's tank filled, I shut down the pump. As he loaded it in his truck, I entered the sale on the handheld device. In the background, Karen is following her boyfriend to look at the 14' box truck I suggested.
The handheld device decided to refuse the sale. Restarting the device took about five minutes so I advised the customer that we should just run it inside. This turned out to be a horrible idea. A commotion from Karen's direction drew our attention as we crossed the lot.
The boyfriend was walking toward the car. Karen was waddling toward the door. A new customer and I made it inside with just enough of a gap to justify not holding the door open. As we reached our respective positions at the counter, Karen erupted through the door. I knew it was about to get crazy.
"I WAS HERE FIRST” she bellowed.
The new customer threw up his hands and backed away from the counter. Karen maneuvered into the space, flashing what could charitably be described as a smile at the other customer and then to me.
"I want to rent the van”. She stated with a tone of forced civility, depositing the cash onto the counter. Ah, the witness gambit. She may be a Karen, but I had already served more than a decade of my sentence in customer service. The assumption that I would suddenly bend to her will now that she had an audience was an amateur move.
Many try it, often raising their voice to attract as much attention as possible. I smile through her and adopt the tone a bank teller would use to inform someone that their account is overdrawn...by several thousand dollars.
"I'm so sorry mam”. I dart my eyes to the new customer and back to ensure he can hear me, "As I explained before, the cargo van requires a $1,000 cash deposit or a valid credit card authorization for the estimated rental amount. The policy is firm and any attempt on my part to circumvent it would result in my termination”.
The new customer raised an eyebrow and I continued, "I am happy and willing to rent the 14' box truck on a $100 deposit. The move you described before should be well within that amount and the remainder would be refunded during the return”.
What ensued was a scene that was painful to endure. Karen, sensing the round was lost, changed strategies for the counter-attack. She began to cry.
"But...but that other truck is too big. I'm scared. Please give me the van” she blubbered through crocodile tears. My riposte was ready immediately. "For the third time, ma’am, I cannot do that. I would lose my job. The box truck is based on the same vehicle chassis and is just as easy to drive. If your boyfriend has a valid license and would be comfortable with it, I can add him as a driver”.
Karen's expression flattened, abandoning the fake crying faster than she had started it.
"Fine”. She grumbled through her teeth.
"Excellent, may I see your driver's license please?"
Karen rummaged through her worn purse, produced the card, held it up for about three-quarters of a second, and thrust it back into the depths from which it came. She smiled like a child in a game of keep away. The new customer rolled his eyes but said nothing.
"I'm sorry, I misspoke. I need to hold the license during the contract process. May I have the card please?"
Determined to achieve new heights of unpleasantness, Karen crossed her arms and barked "WHAT FOR?"
Equally committed to maintaining a contrasting demeanor, I replied, "I need different information at different points in the contract process. I need to hold it for reference. We also inspect the license itself to make sure it’s not fake”. I added that last line with a faint, suggestive, smirk and extended an open hand above the counter.
Karen, looking as if she might try to bite it, instead made a point of slamming her license down on the counter near my hand. She then pulled the card back toward herself before releasing it. I leaned forward and retrieved it.
The rest of the transaction took the form of precisely worded questions, curt responses, and clarifying questions where required. Nearing the end, I gestured to a small display on the credit card machine that was now featuring the breakdown of her rental estimate.
"This is showing the estimated rental charges based on the mileage you told me. The $100 deposit is due at this time”.
Wordlessly, Karen pushed her cash to the center of the counter. I picked it up and sorted it by denomination. My suspicion from before was confirmed. She was short. This was perfect. I counted each and every note with a running total.
"I'm sorry mam, I counted short of $100. Do you have the difference?"
"That's all I have. It's more than the estimate. Just finish this so I can go”.
"Oh, I'm sorry mam. Policy requires the full $100 deposit”. I said this with a smile.
Mount St Karen erupted. She clawed at the now neat stack of cash and pulled it away and screamed.
"I WANT TO SPEAK TO THE MANAGER!" She yelled.
I tugged at my name tag and pointed it at her.
"I am the general manager of this location”.
"GET ME YOUR SUPERVISOR!" The tears were coming back.
"My direct supervisor is not available at this location. His office is 40 miles away. I'm happy to try to resolve any issues, or you may call our corporate number. An operator will take any relevant notes, open a case, and forward it to me for resolution”.
I usually didn't mention that complaints made to corporate about me ultimately get forwarded back to me to resolve. Sure, sometimes someone else might look at it but as far as the company was concerned, problems at my store were my problems. In this case, I found satisfaction in clarifying the situation.
Karen turned to the door and waddled as fast as her legs were able. I let her reach the door before completing my revenge. "Ma’am, your license?" This was a petty move, I admit.
Karen paused before turning and scrambling back toward the counter. I set the card gently in the center and steered my eyes back to the screen. By the time she was on the other side of the door, I was nearly finished filling out the form that black-listed her name and license from our company.
The new customer approached the counter, wide-eyed at the interaction he had the misfortune to witness.
Dropping back into my normal speaking voice, I nodded to him and said, "Sorry, I just need a few seconds to finish this form”.
He returned the nod and leaned against the counter—but we had relaxed too soon. Karen now threw the front door open and screamed.
"YOU WON'T RENT TO ME BECAUSE I'M WHITE AND I'M A WOMAN!"
Forgetting her earlier struggle with the door damper, she repeated her attempt to slam the door and nearly fell. The new customer was unable to suppress a burst of laughter and covered his mouth. Karen steadied herself and waddled to car.
A moment later, we heard the characteristic noise of a starter motor grinding against an already-running engine. This time, I cracked a laugh as well.
Karen's little sedan set off with a pained chirp from one of her tires.
"Oh my God,” exclaimed the new customer, "that lady has problems”.
"Dunno, man. Sorry about the wait”. I replied.
"Do people act like that a lot?" Clearly, this new customer never did time in customer service.
"The fun never stops…”
Not that it matters, but I'm also white. My job had nothing to do with age, race, orientation, or whatever. My job was to take your money. I rented to nearly everyone from everywhere in that job. As long as your poops were in a group, you got what you wanted.
One For The Money
This is one of the best things I've ever seen. So, I worked for a mostly virtual bank. We didn't have branches, but we had what were effectively kiosks at grocery stores, which is where I worked on my own. No doors, and no cash service (you had to go to the ATM just outside the kiosk), but I could help with other things.
A 40-ish-year-old woman came in because her husband had passed a few days earlier and she needed to sort out his accounts. As was not uncommon, she was crying a bunch through the entire process…and I hate the fact that I can't offer her better privacy. I'm right in the main entryway, and everyone walking by can see her.
Anyway, a customer I’ll call Mr. Dimwit goes to my ABM and I guess it took his debit card. He can 100% see that I'm with someone, and 100% see that she's crying. Meanwhile, I'm on the phone talking to one of the departments we need. Nonetheless, he decides to interrupt (by shouting from where he is) and tell me the machine took his card.
This can happen for a few reasons: He could have timed out the transaction, he could have had suspicious activity on his card, or the ABM could be malfunctioning. But, by far, the most common thing is that the guy tried to put a damaged card into the machine—something we had a bunch of signs saying not to do.
I let him know that I can see what happened and get him a new card, but it'd be 30-40 minutes. Then I go back to help the widow. But it wasn’t over. Another customer, Mr. Karen, then goes to the ABM and it takes his card too. He's clearly frustrated, but looks like he's about to leave when Mr. Dimwit walks over to him and says, "Yeah, it did the same me, and he (pointing to me) won't do anything about it".
Again, ABMs take cards all the time. The fact that it took one from someone else doesn't mean I know it needs to be placed as “out of order”, and I'm a bit busy trying to sensitively help a woman whose husband just passed. Mr. Karen doesn't know this, but he can see I'm with someone who's in tears.
But he doesn't care, so he starts yelling and swearing at me. The widow looks awful, and I feel awful for her. So I basically just apologize to the guy, say I'll put a sign saying the machine is out of order, and that I'll be happy to help him when I'm done. He goes off to buy his groceries, and I put a sign-up, apologize to the widow and go back to help her.
A little bit later, Mr. Karen has bought his groceries and is leaving, but decides to stop and yell at me some more. He tells me that I've ruined his day, and then mentions the widow I'm sitting with and says I must be a "totally incompetent idiot” to have upset her that much. Oh boy, this set off a chain reaction. The widow lets out an absolutely primal scream like I've never heard before, gets up, and goes and pushes the guy in the chest.
Not going to lie, what happened next is one of the best things I've ever seen happen. He falls back into his cart and hits the back of his head on the cart. Some of the store employees, including the store manager, come over to help the guy. He tells them "the witch” in my office went crazy and pushed him. And here’s where it peaks.
I cut in with "Dude, you slipped. I know you're embarrassed, but she was sitting in my office the whole time". Mr. Karen just looks at me, then her, and leaves.
The widow asks me if I'll get in trouble for lying to "my manager", and I say I don't really care. I’m a banker at a grocery store, it's not my dream job and I don't work for the store anyway. But when we were done, she went up front and told the manager the truth.
I wasn't there when it happened, but I was told that Mr. Karen came back to complain the next day. One final victory. The manager said he'd reviewed the tapes, which showed he slipped. The guy got angry, the manager told him he'd call the authorities and charge him with trespassing, and he left again.
I was told that by other employees, though; I never heard another word about it from the manager.
Bird Brainwhite and red labeled pack on white shelfPhoto by Franki Chamaki on Unsplash
Years ago, I was managing a store in a local pet store chain. I was young and often dismissed as a manager. One night a woman walks up to me holding a normal parakeet cage, about $30 and asks me if she buys the cage can we "throw in" extra perches, food, and other accessories?
I politely tell her I can't do that but I can get her a discount if she's buying all those items. She instantly flips her lid and starts reading me the riot act...telling me she works retail and knows I am supposed to do whatever makes the customer happy.
This goes on for a short while, with her never giving me a chance to get a word in. She then sets the cage down and storms out of the store. We all sort of laughed it off, even a few customers who saw it go down were saying things like "I don't know how you deal with people like that”.
About half an hour later, my cashier tells me there is an angry woman on the phone, obviously the same woman, wanting to speak to the manager. I pick up the phone and introduce myself. She immediately starts telling me about her awful experience with the "rude kid" I have working for me.
She rehashes the entire situation with all sorts of embellishments mixed in. I was absolutely shocked—she said that when she approached the "rude kid" he was throwing ferrets into the ferret pen from 10 feet away. She was saying I was playing "ferret basketball". Obviously, this never happened.
She told me that she simply asked if there was a discount for large purchases because she was buying an "expensive parrot cage" and all the necessary supplies for her "expensive parrot" and would be spending well over $500. Again, literally, not a single part of that was true.
But the "rude kid" told her that cheap people don't get discounts and if she can afford a $500 cage and a $2k parrot she can pay full price. The entire time I just let her rant on, trying not to laugh. So I finally tell her I can give her corporate's number. She says no, she just wants me to know what type of people I have working for me and how I (he) should be fired.
I asked who it was and started describing myself. She confirms and I said, "Well ma'am, you might want to take the number for corporate and tell them anyway, because I am the “rude kid” you talked to, none of what you just told me actually happened, and we have 24-hour surveillance cameras in the store. I can pull up the entire ordeal in case my own manager would like to see what really happened”.
She screamed at the top of her lungs, “Screw you punk!" and slammed down the phone. We didn't actually have cameras, but I knew the bluff was enough. It was quite a satisfying moment. I had many "You are speaking to him" moments in my old career, but that was the best because she was so crazy.
Do Not Touch
I saw an account terminated and their address PERMANENTLY banned from service by a senior Vice President. The lady called in to try to restart her service, then proceeded to complain and ask for management when she was told she couldn't.
I can't even imagine the amount of complaining she had to have done to get to the senior VP level, since even major escalations only get to a level that's like three levels below that. I read the notes, looked at the account,and my eyes widened—she had 6+ service calls every month for 3+ years.
This lady apparently called in almost every day to complain and ask for credits due to her service not working. The address was blocked, and the notes basically said, "This address will never get service again. If this lady somehow gets service from this company again, everybody involved will be fired".
More Than She Bargained For
I was the assistant manager at a large women's clothing store, and we had a woman come in with some items and a gift receipt. Store policy is that item returns with a gift receipt are not given back in cash, they are given in gift cards. Madness ensues.
Karen gets so upset that she is forced to leave, and on her way out, she pulled the ultimate Karen move—she slams the glass door and it shatters. Since we had her information because she left her receipt, she was sent a bill for the door.
Do You Know Who I Am?
Try dealing with Karen when you’re an officer. “Do you know who my husband is?” “You better not touch me. My husband is so and so” Yea ok, well tell me who your husband is on your way to the clinker, lady. Or Karen a military officer’s wife: “My husband is a captain. Where’s my salute?”
The worst incident happened at a cafe I used to work at. We had a woman with Down Syndrome who worked three days a week. She is very sweet and helpful and one of our family friends. The town I worked in has a huge influx of tourists in the summer, so I'm used to all kinds of people.
A man and his wife came in and ordered a smoothie and an iced americano. Because I was trained as a barista, I'm aware of the difference between an americano and coffee but usually, I use the term "coffee" because I found that a lot of customers didn't know the difference or really care as long as they got their caffeine.
So when I read back the order I said coffee instead of americano. He clarified that it was an Americano and not a brewed coffee. I told him that we only had an espresso machine so it would definitely be an Americano. I made his wife's smoothie and handed it to the woman with Down Syndrome and told her which woman to give it to.
A minute or so later she came back with the smoothie. I asked her what was wrong with it because the woman didn't take it. She said she didn't know, but the woman refused to take it. I took it out to her and asked what was wrong with it. I’m still disgusted at her response. She said straight up that she didn't feel comfortable with my co-worker taking it out, implying her discomfort was because she had special needs.
I firmly told her that she was an employee there and was very competent. I then went to make her husband's drink. I made the iced americano and called his name and said "iced coffee" out of habit. He sat and looked at me, so I said "sir, your drink is ready", already irritated by his wife. He came up and said to me "I ordered an iced americano, not an iced coffee”.
Kind of exhausted by the two, I told him that it was indeed an iced americano. He proceeded to explain to me, the trained barista, the difference between a brewed coffee and an espresso drink...after I had already clarified previously that we only had an espresso. I looked him in the eyes and said firmly "there are two shots of espresso, water, and ice in this cup”.
He then replied with "uh huh" and then had the nerve to ask me if my co-worker with special needs had made it. So I told him (not so nicely) that he could take the drink or not and he could also leave my place of work if he would not treat people with respect. My manager only reprimanded me for swearing during this exchange.
I’m The Only One Who Mattersred and gold theater seatsPhoto by Giusi Borrasi on Unsplash
I was a House Manager at a big performing arts venue, and I encountered my worst Karen at a Saturday night showing of The Book of Mormon. I still feel rage when I think about it. Karen’s problem? Just a young man seated in front of her in his standard-size wheelchair (a veteran no less, as I later discovered) and his older parents, who were seated next to him in banquet-style seats.
A bit of background: The banquet seats are what we used when we had mobility requests. We would remove a small, strategically located section of seats to make an empty place for the mobility device, then place the banquet seats for the other ticketed spots.
The venue used those specific seats precisely because they were the exact same height as the theatre seats. Karen didn’t care though! Those people were ruining her view and they needed to go. And no, she wouldn’t move to a no-show seat! Didn’t I know how much money she spent on these tickets??
But when I said I wouldn’t other patrons, who had also bought the expensive tickets, well then how dare I bring up money!! That’s hardly the point!
And on, AND ON she ranted—gesturing wildly, with her designer purse and gold-ringed fingers.
She ranted through the entire 18-minute intermission while I tried to quietly shut her up somehow. It was excruciating. I even had security on standby.
The shrill voice that emanated from her white, toothy maw was a weapon in its own right—enough to make a whistle jealous. The worst part, however, is she was so extremely rude that the family of the man with the wheelchair decided to leave anyway.
I tried SO hard to make other arrangements for them, for free—tickets on another day, or to another show, or even just a refund for that night. They were very kind to me but just wanted to go home. Meanwhile, Karen got to go back in and watch the rest of the show.
Man, screw that entitled witch Karen. I hope she has to leave halfway through every show she ever goes to for the rest of her miserable, unsatisfied life.
The most obnoxious part for me was how tirelessly argumentative Karens are, but yet always about stuff where they're either totally wrong or it just plain does not matter.
"X is supposed to come with strawberries!" X doesn't; Z does though. I can make you Z instead, or add strawberries to X for $8. "No, X is supposed to come with them already”. (Shows them a menu to verify) "I don't know why that says that because X is supposed to come with strawberries”. So do you want me to make X with strawberries then? "X already is supposed to come with strawberries!"
Like lady, I don't know what else to say. You aren't gonna argue your way into being correct. Your options are to say "add strawberries to X" or "make me Z" just pick one, I do not care, and please move to the side while you ponder your options.
A Slice Of Life
I used to work at a cafe/bakery and was there when our manager ripped a Karen a new one. One of my co-workers was about 18 and had a really awful home life. So this lady (about 50) comes in and orders alongside someone who I presume was her friend. My co-worker takes the orders to them.
Overall she was being snippy and demanding with him, but the worst part comes when she picks up her pizza and rips it apart. She then says to him, "This isn't even sliced all the way through, you'd think you'd be able to figure that out by now”. I swear my manager almost came unglued.
I've never seen veins bulge so far out of someone's head before or since. You could tell he was summoning every ounce of his strength not to chew her out right in the middle of the bakery. He immediately kicked both women out and told them they weren't welcome back.
They asked for the owner when he informed them he was the manager, but when the owner finally arrived he concluded that the women were barred as well. They threatened to call the authorities but didn't since we gave them their money back.
I still can't fathom how anyone could be so insensitive.
Nowhere To Go But Down
I’m the head of a complaints department for an international chain, and Karens are basically my bread and butter.
To speak to me, they have to have escalated their concerns through agents, supervisors, and managers, all of whom are empowered to resolve complaints.
Many a time the conversation has gone:
“Unfortunately Karen, we’re not able to meet your expectations. I do hope you find your next visit to be more to your liking”.
“That’s ridiculous, I only want a holiday to the moon and the keys to Atlantis! I want to speak to your manager”.
“I’m the highest level of escalation Karen, that’s our final answer”.
“You’re not the owner of the company, I want to speak to them”.
“No Karen, I’m the highest point of escalation”.
Karen then hangs up and emails the CEO about me and my terrible attitude. The CEO forwards the email to me.
As per my previous email…”
Pie in The Sky Idea
I am new to retail at Target and got the job because I ran out of cares to give. One day, a lady came into the store and went to the Pizza Hut express. They were out of pan pizzas and closing within a minute of her arrival.
She wasn't convinced and came up to me at self-checkout and asked for a manager. I just shouted "manager" without stopping what I was doing and someone came. She explained that she wasn't convinced that Pizza Hut was out of pan pizzas.
The manager explained that they were. That's when she turned the reddest shade of red and said she didn't believe her. I casually mention that they're closed now anyway, so it doesn't matter. She expresses how much she craves a pan pizza, so a co-worker and I explain that there are at least three pizza places nearby, one of which was a full Pizza Hut, that was still open and served pan pizzas.
She REALLY wanted a Target Pizza Hut Express Pan Pizza, though. But she stormed off, saying she needed to pick up a prescription. None of us had the heart to tell her that the pharmacy closed two hours ago.
I’d Do Anything For Cheeseassorted drinks on white commercial refrigeratorPhoto by Kenny Eliason on Unsplash
My worst Karen was a middle-aged woman who I caught trying to switch price labels around on some blocks of cheese. She found a $5 label for a multipack of chicken (it says chicken on the label) and tried to pull the plastic strip off the shelf to put the new label in place.
When I caught her and asked if she needed any help (pro tip, never outright ask a Karen what they’re doing) she pointed at the blocks of cheese which were $6, and said, “these were $5 the other week”. I politely explained that they were not, it was a different brand of cheese.
She said, “Well why are they in the sale bin then?” They were not.
I again explained that the cheese was not $5 and she walked away muttering to herself. I thought that was that and carried on with my tasks. I was very wrong. I soon heard shouting coming from the till and my staff member rang the management bell.
I headed over, knowing it was her. It was. She was facing him and yelling that “the manager said I could have them for $5!” He was trying to explain that he needed manager authorization for that, so I approached and asked what the problem was. She immediately said, “you’re not the manager!”
I said I was and I had said no such thing about letting her have the cheese for $5. She then said “Listen! I’m a close personal friend of the managers and I…” and I immediately cut in with, “Yeah I’m going to stop you right there. Again, I’m the manager and I’ve never seen you before in my life”. She left the store screeching that she was going to head office about my “incompetence” followed by our security guard.
The next morning there was a round-robin email from other branches in the area about a middle-aged woman trying to sneak a discount on blocks of cheese. She’d gone to every store in the area just to try to get $1 off some cheese!
The Cat Who Ate The Cream
I was working at McDonald's. This old lady would come every day and ask for a small coffee with ten creamers on the side. Ten. Then she would come back after a few minutes and complain that the coffee was cold and demand another one. With 10 more creamers.
We would oblige because she was a regular customer and looked lonely. One day, she came back three times complaining about her coffee. I told her to maybe not put 10 creamers in it if she liked it hot. She started screaming at me and insulting me, saying I was a stupid brat, that I can't make a coffee, that I was rude, the whole shebang.
She then asked for the manager. I don't really know what he told her but from that moment on she was very nice and polite and would only ask for five creamers. Crazy lady.
Look Who It Is
When I managed a movie theater, we had a couple who always came in, I’ll call them Karen and Boss. Boss was called that because he would always say “How you doing today, boss?” and things like that. It got to the point where we would see them purchase their tickets at the box office and we would begin to get their concession order ready right then and there.
They would walk to us and their food items would be ready just the way they liked them. I’d say that’s good service for a regular customer. But even so, Karen always found a reason to complain. Her methods were truly bizarre. Instead of coming to talk to a manager, she would email corporate.
We’d get the forwarded complaint and always have to give them free tickets and concession items. Now, we had another regular customer named Bob. Bob would cook for us, and I mean cook. He’d make full-course, fresh Italian meals. We all loved Bob and he was great to us.
He actually became a really good friend to the general manager and would have him over to his home for dinner too. One day, Karen and Boss walk in and Bob was standing with the general manager talking. The General Manager rolled his eyes and Bob asked him what happened.
The General Manager told him he’s just tired of Karen complaining all the time when we provide them with great customer service. Bob looks to see who it is and tells us it’s his freaking cousin. The General Manager printed the latest email from her to show Bob and Bob ran over and asked her: “What the heck is this?”
Karen never complained to corporate again.
A Walk Down Memory Lane
Storytime! Years and years ago when I was a poor college kid, I worked at a call center. We worked for an insurance company that had royally screwed up thousands of people's insurance, but our job was to take inbound calls for people and basically say that we apologize for the inconvenience but said the company was working to fix the issue, and then do whatever we could for them.
As you might guess, it was not a fun job, especially since the majority of customers were senior citizens calling in because they were having issues getting medication due to the insurance screw-up. Okay, so now onto Mr. Karen.
Mr. Karen calls, automatically screaming about how his medication hasn't been approved and that he cannot afford the cost out of pocket. At first, I don't feel right about thinking about him as Mr. Karen because he had a right to be mad.
But anyhow, I go through my lines of apologizing and trying to rectify the situation for him. None of my offers appeal to him. He was IRATE. After about 15 minutes of back and forth with him, he demands my name and ID number. He is going to have me fired.
I have personally ruined his life, etc. I give him my name. He demands to know my last name as well. I give him my last name, which happens to be a very unique last name. This is where it all changes. He stops. Silence. This old man then stutters, "Are you any relation to *insert very old, famous, yet overshadowed* baseball player? I tell him that yes, I am, he was my great, great, great uncle.
He played in the '20s. This grouchy old man suddenly becomes the sweetest man in the world; completely awestruck to be talking to me. Apparently, he had seen him play when he was a kid (the man was in the late '80s, early '90s in age) and somehow talking to me, a very late relative, put him over the moon.
He went from raging Karen to kid in a candy store in two seconds flat, asking me everything I knew about my great uncle (who, sadly, passed 10 years before I was born). It totally made his day, and mine too.
Of course, after that, he was no longer Mr. Karen, but I thought it would be a nice little story to tell within all the raging lunatic Karen stories...so, there you go...have a nice day.
We Don’t Do That Here, Lady
One of my managers had to explain to a Karen, during a lunch rush, why she couldn't take the onion out of the French onion soup.
The Best Offense Is A Good Defenseperson holding black smartphone in carPhoto by Jonathan Cooper on Unsplash
I had a raging Karen in the first lane of the drive-thru yelling at me. I just listened and listened, and when she was done I let her sit there a second. Then I said, “Ma'am, you can choke.” Not expecting that answer, she just drove off in shock. It could have gone totally different, but I'm glad it didn't.
I work as a mover. One time, we were doing a huge move. As in, two full 26' box trucks of stuff, which was mostly all artwork. I grabbed a painting and the guy says, “Oh that's one of the cheap ones”. Well, the price tag on the back said $50,000. The move was from a huge mansion to an apartment in the city that spanned the whole floor of a building; the elevator opened right to the place.
We get to the unload and it's already dark out. It was a real struggle to pack this stuff. It was all heavy and expensive and the customers were hovering. They tried to get us to not take lunch because they were antsy and wanted to buy us pizza. No way, we needed food and we needed to be away from these people.
So first the woman—a total Karen—says the floor just got redone and we can't put any cardboard boxes on it because the fibers will get stuck in the wood. Then, as we bring in furniture, she is like a little this way, a little more, ok now back. As a mover, we don't normally place the furniture exactly. One guy almost quit during this process—but I had a plan. I said stay on the truck, I'm going to break this lady. First, I piled the cardboard boxes on the window sills. We blocked every single window in the place to the ceiling with boxes.
Then, we filled up the kitchen countertops and piled them to the ceiling also so she would have to undo it all to put the kitchen stuff away. Then, we covered the kitchen floor, then all the bathrooms. Anywhere without wood floors. All the while, every single thing I brought in, where do you want this? Here or here? Little over? Or here? All my crew had already taken breaks, but I kept going and going and going.
Finally, after like 14 hours of this job, I walk in with a dresser and say, where do you want this and she looks around...the place is full, there's stuff everywhere. She stutters for a second and says…screw it, just put it anywhere, I don't care anymore. And that's when I took my break.
I was working at a public pool in my town, and the rules are that you can't bring outside food or drinks into the pool. This rule didn't please Karen, who was very eager to let me know that she had just spent 12 DOLLARS on this coffee from STARBUCKS.
She argues with me by saying that the public pool in the next town over allows it. I keep saying the same rehearsed response, that it’s our policy that outside food and drinks can't come in the pool. I still can’t believe what she did. She dumped the coffee onto our computer, so I called the authorities. They arrested her, and the town prosecuted her to the full extent of the law.
I love the Karens who seem to think extra food is free. You’re not going to go anywhere and get extra meat or queso guacamole for free. I had a couple come in and they got a salad. They asked for extra meat, then queso, then even more queso.
I told them they would be charged for each scoop. She flipped out. She started cussing at me about how it’s wrong and she shouldn’t have to pay for more than one, why must we be so expensive because the other location does not do this? But I had the perfect reply.
I gave her a big smile and let her know I am the general manager of that store, so I knew she did not get that treatment there. Sorry, extra food is not free. She then started screaming for a corporate number and the store owner.
I told her I couldn’t give out people’s private numbers and told her to leave. She is now banned from both stores. She did put in a complaint…but guess who sees them and makes return calls? Me. She hung up on me when I called.
Going In Circles
I was talking to a customer over the phone. After going back and forth on an issue we couldn't help with, the customer said something to the effect of, "Well that's not good enough”. Being fed up at this point, I simply said, "Well, you not liking the answer doesn't mean the answer changes”.
She snapped, "That's really unprofessional”, And I said, "You thinking it's unprofessional also doesn't change the answer”. And then she said, "Let me talk with your manager”. That's when I executed my mic drop.
To which I got to say, "I am the manager, we're going in circles. If you'd like you can email me you can, in which case I'll review your complaint to determine if it needs to be escalated”. She was not happy when she hung up.
In the United States, it's no secret that sex education for minors is inconsistent at best.
But some people learned very unexpected stories about how babies were made, and those stories had a way of making a lasting impression.
Curious about other's stories, Redditor ILoveYourCat asked:
"How did you think babies were made when you were little?"
One Time's the Charm
"I knew babies came from sex as a fairly young child. My parents never sugar-coated that. But for some reason, as a kid, I thought you only had to have sex once to have multiple pregnancies. I seriously didn't fix that misunderstanding until early middle school."
"At some point, when I finally accepted that you had to have sex to have a baby, I thought the only time people have sex was to make a baby, and it only took one time to get the job done."
"Then when I figured out teenagers were having sex, I thought you had to be married and have sex to make a baby, but then when my unmarried cousin got pregnant, I was just confused."
"But I was sure my parents only had sex four times, and then when my mom got pregnant with number five, I thought, 'Wow, they did it again.'"
"A stork delivered them, of course. What the f**k, lol (laughing out loud)."
"Storks... I thought people trained them to steal babies from a factory and you would leave special treats on your doorstep as payment and encouragement for the stork to steal one for you."
"I was scared to death of birds for the longest time and would have a tantrum at the zoo when I saw a flamingo."
Young Conspiracy Theorist
"The government. I used to think that we lived in a totalitarian society and that the government was in complete control of everything."
"I thought the President sent people their babies when asked by mail."
Scheduled Baby Delivery
"The women in my family explained to me at the age of six that a doctor calls you sometime after reaching adulthood at the age of 18 to schedule a baby delivery date."
"The husband either pays to schedule the appointment or the government does after verifying that you have been married and financially stable for quite some time."
"When two people kissed."
"I thought the same thing, but I understood that when my mom gave me a kiss, there was no risk. Being someone raised in a very Christian background, I assumed that when you got married, God made kissing a reproductive act."
"Since I made this assumption, I remember questioning why teenage pregnancy could possibly be an issue."
The Ultimate Christmas Gift
"I thought Santa was bringing them."
"He was. I mean, Christmas comes but once a year..."
"I MAY NEVER ENJOY CHRISTMAS AGAIN."
A New Meaning to 'Forest Friends'
"When I used to ask my dad where I came from, he'd say he found me under a rock in the forest. Of course, I would go look for babies under rocks, too, but all I ever saw was dirt and those rolly-polly pill bug thingies."
"It was so gross thinking babies were just found THERE that I was actually relieved to find out how they were actually made!"
Pregnant By Proximity
"I thought women got pregnant by just being around a man, and I was always confused about what would happen if a woman still lived with her parents or dad after she’s an adult."
Coming of Age Story
"I thought it was a 'just happens once you reach a certain age' sorta thing. As a woman, I was terrified because pregnancy sounds like the most awful thing, lol (laughing out loud)."
"(I know the end result is worth it but even as a 31-year-old, I'm like, nope.)"
"I thought they grew like a seed inside the mother's belly."
"Technically, that’s true."
"Well, not like that."
The Power of Marriage
"My mum told me you couldn't have a baby if you weren't married. Note that she said 'couldn't', not 'shouldn't'."
"When my unmarried cousin was sleeping a lot my mum told my aunt 'she's having a baby'. I thought 'she can't be having a baby, she isn't married.'"
"A couple of weeks later she had an engagement party, quickly followed by a registry office wedding. She had a baby a few months later."
"I thought they grew on trees. True story."
"Baby trees, lol (laughing out loud)."
"I was surprised when I learned how it really happened, lol. I was like, 'You mean there are no trees?' And Mom just shook her head."
They Were Just There
"I don't recall a time where I gave the matter any thought without knowing the reality of it."
"Like, literally, until the day I was first introduced to the concept of birth, I don't think I cared where babies came from."
"Right, the little guys just EXISTED."
Educated Is Best
"I asked my mom and she told me the truth."
"Educate your kids, folks. They can handle it."
"I didn’t... They just showed up, honestly."
"That’s what I thought. I was terrified as a little kid that I’d wind up being a teenage mother because I thought it just happened spontaneously."
"Exactly what I thought would happen. Like one day you were just, boom, six months pregnant."
While these responses might be funny, it's an important reminder of an area in the educational system that's often lacking.
But in the meantime, while the system's curriculum is getting sorted out, at least we can take comfort in the fact that we weren't alone in believing these tall tales.
One of life's many challenges to being successful and happy is to work hard and stay focused on our respective goals.
There are many obstacles that can discourage us, but persistence and a drive to overcome can be rewarding.
Unfortunately, there are some things that are simply beyond our control, and it has nothing to do with fate.
It's the qualities we're either born with or without that can impede us or prevent us from ever achieving what can only be seen as a pipe dream.
Curious to hear examples of one of life's cruelties, Redditor G00dR1ddance asked:
"How did your genetics f'k you over?"
These Redditors were unhappy with appearances.
"Lazy eye, and a total lack of depth perception."
"Same. Do you struggle with driving? I just moved to a big city and I can’t drive here bc navigating all the traffic is too hard with no depth perception. It’s so scary!"
The Worst Parts
"Moms Family: Perfect teeth, male baldness. Dad's family: Terrible teeth, perfect hairline."
"Me: Sh**ty teeth, bald before 25. My 2 brothers: Perfect Teeth, Perfect Hairline."
"Feels FN bad."
"They should all chip in for a trip for you to Turkey for a cheap hair transplant and dental work."
Made For Farming
"All 4 grandparents were farmers. I look like I was bred to farm and f**k to make more little farm workers. Broad shoulders, big boobs, no waist, no @ss worth mentioning, and thick legs. I just look like I was bred to work forever until I die. 120 years ago."
Stop With The Flattery
"I too am sturdily built. I am not tall but I am muscular and broad with the big boobs and the broad hips and sturdy legs. I could carry very heavy sacks of feed from when I was very small. My family nickname was 'the forklift truck', so that's.. nice."
Room For More
"My mother’s OB said she had a pelvis ‘you could drive a bus through’. I was a natural breach birth and share those genetics. You could host the last supper on my a** and have room for plus ones."
These Redditors are living on borrowed time.
"Bad heart. I'm the first male in at least 4 generations to make it to 40. And that's only because I was finally properly diagnosed and treated. I wouldn't have made it to 35 if I didn't find the right cardiologist."
"Bum ticker - dad’s aorta exploded when I was 11 and my brother died from the second heart at 41. Just hoping to see my 60s."
Being Kept At Bay
"I have a blood condition where I retain iron. It's slowly killing me. Destroyed my liver, pancreas, and led to a massive heart attack."
"Fortunately, I live in the 21st century where modern medicine can keep me going with...bleeding."
"Sad Aspect" Of A Family
"My oldest uncle married a woman who had Huntington's, but they were very young and she wasn't symptomatic yet. In the 70s so no genetic testing or much public awareness. They had 5 daughters. My aunt and their eldest have long since passed away, and the remaining 4 are in various stages of the disease. It's always been a sad aspect of our family. A truly cruel disease."
"I’m BRCA2 positive, giving me roughly 74% chances of developing an incurable genetic breast cancer in my life. It also gives me about 22% of having an ovarian cancer."
"On the other side, double mastectomy lowers my chances to about 3%, but it should ideally be done before I reach 30. I will also need a hysterectomy in my 40s."
"I had 50/50 chance of getting the BRCA2 gene mutation so well, genetics did f'k me over!"
Redditors share more of their crosses to bear in life after being blessed with these traits.
"I'm more attractive to mosquitoes than most people. If I'm out when mosquitoes are around, I end up covered in bites (which I'm also allergic to, so I end up with quarter sized welts that itch for daaaays after the fact)."
It's sobering to realize the ailments your parents struggled with are starting to become our own to bear.
High blood pressure, arthritis, and predisposition to atherosclerosis are some of the undesirable parts of my family's genetic makeup that I never really thought about until I noticed how fatigued and in pain I've become with age.
Although I have so much gratitude for surviving every year I get to celebrate my birthday, getting old still sucks.