Top Stories

People Explain Which Brands Lost Them As A Customer And Why

People Explain Which Brands Lost Them As A Customer And Why
UX Indonesia on Unsplash

Capitalism means that brands compete for consumers. One negative experience at a brand by one human can lose that brand hundreds of customers.

If it gets bad enough, that brand could even go out of business.

Brands can also be political.

Nike standing with Colin Kaepernick both gained and lost it a substantial amount of customers.

Choosing or shunning a brand makes a statement.

What statement do you make?

Redditor jngdavid asked:

"Which brand has lost you as a customer?"

Here were some of those stories.

Bye Bye Bank

Bank of America. Their ATM was down so I had to go in and deposit my check. Paid all of my bills and had pretty much no money (this was during college), and they hit me with a $10 service fee which overdrew my account, and then they charged me a $35 overdraft fee.

So, $45 I didn't have because their machine was down. The person I talked to on the phone was a complete dick and I decided to get rid of my account right then and there. He then gave me an attitude about canceling. Eff that guy and eff Bank of America.


A Problem They Created

Movistar. Once they downgraded my phone "on accident" and later were unable to undo the downgrade because "they can't replace a phone by another model" and kept me waiting for two months until I said "screw it" and bought another phone.


Money Out The Wazoo

Ticketmaster ... .00034 seconds after tickets go on sale, SOLD OUT for all but cosmically afar seats but their subsidiary Stubhub has them for 400% more but you need to pay an oxygen fee, electricity fee, left turning fee, reach around fee before the fee to disclose fees ... at least 50 shows that I've declined to go when I see that loathsome logo... never ever EVER going to pay them a dime .. probably a fee for that too...


The Fabric Attacks

Victoria's Secret. In my 20's everything I owned was from VS. Over time I realized the quality was declining and the prices were absurd. I would have reactions to whatever they treated the fabric with and that was the last straw. I stopped buying from them.


I'm Doing Your Job

Netgear. Buy one of their top end routers and when you need to update firmware, their automatic process corrupts on download ridiculously often, thus completely bricking it. Rather than fix it or offer to replace or anything, they just say "oh you should have done it manually because that happens a lot"

Wtf kind of response is that? Ridiculous


Left On Read


A lawnmower hit my parked car during work last year and it was terrible dealing with Progressive. The claims agent I got stopped communicating with me after a certain point and I ended up having to hound the lawnmowing company's owner to pay for my car's repairs.


Spiteful Timing

Wells Fargo. Our first mortgage was thru them. After a couple years I get a call on the second of the month telling me my mortgage was due. I told them I had until the 15th. They told me that was a grace period and their investors preferred I pay on the first.

I told them I would make sure I never paid it before the 15th ever again and their investors could eat a bag of dicks. We paid the mortgage at 4:30 in the afternoon on the 15th (or closest prior weekday) for the next 5 years at the local branch which was a half mile from the house. Good times!


Sprint Far Away

Sprint. Recovering from surgery, sedated in a hospital, over 8 years ago, I had a pre-smart phone and no data plan. Accidentally pushed some sort of 'internet' button that literally brought up Sprint's home page. When the $450 bill arrived they refused to budge. I was within the 45 day 'cancel for full refund' stage.

This was a 2 year contract for my family of six. I returned the phones and cancelled the agreement but they refused to waive the internet charge. After talking on the phone with an escalation call center for over 4 hours I agreed to pay but vowed they would never see another penny from me.

One of a very small number of companies with a lifetime blacklist. I've paid my replacement carrier nearly $20,000 in the meantime. If Sprint ever merges with my carrier (they've tried a few times now), I will leave. If I go to a prepaid network, I will research to make sure whatever I use is not a rented Sprint network. Not one penny.

And I tell this story to anyone that will listen.


Find Another Sucker!

Adobe. I never liked their subscription model and then when administering licenses, the keys themselves end up being corrupted and then you have to go through a tedious process to have them all corrected again. Sub models on popular software always suck.


Transforming Furniture


I was looking for a sectional and found one at a good price. The product page was a sectional, when I added it to my basket it was a sectional, when I paid for it my invoice said sectional, my confirmation email said it was a sectional... When I went to track the package, it magically turned into an Ottoman...

I called them and they said that they have to hold onto my money until the product was sent back to them. I understand that policy, however they were the ones that messed up. They requested that I take a day off of work to accept the package, so there's more money gone. They also didn't honor the sectional price as the sale was over when I found out about the issue...

This is the only time I ordered anything from them.


Post Office Shenanigans


Several years ago my computer died and I sent the laptop in to get the motherboard repaired. The process of getting the box back and forth, took several weeks, and when the computer was returned the wifi antenna was broken.

Thr amount of phones calls I made trying to get boxes, and dealing with the same person was so frustrating. I even spent a full day waiting at a friends for a box they said was delivered, and never came. Ugh!

I was trying to keep it out of a landfill, but my parents were kind enough to get me a desktop since the repair took so long. I still have the laptop but it had been only a year old.

My previous laptop lasted nealy ten years with no problems, it was a Lenovo.


Life On The Screen

Netflix. I'm sick of getting invested in their shows just to have them cancel them around the season two mark with no resolution.


Big Brother


After reading about the way they treat their warehouse employees, we cancelled our Prime account. No regrets. Cancelled Audible, too. As much as possible, we avoid anything associated with Amazon.

There's plenty of additional information that's come out since that confirms it was the right decision.

Alexa? You have to be out of your @#$%ing mind to let that in your house.


Not My Fault

Bank of America. I had a mortgage with them, paid with autopay as long as I had the mortgage.

About 8 years later, they started applying my check to some guy named Bob in the midwest. No explanation. No mail. No email. Got a surprise one day when they tried to foreclose on me from out of the blue.

I went there with all of my canceled checks, and they wouldn't fix it until I talked to one of the Vice Presidents of the company.

BoA sucks.


A Return For Nobody

TurboTax. Please don't use TurboTax. They tried to charge me $150 for a tax refund that I got for free through another site. For anyone in the US, you can get the same refund for free, I used Don't use TurboTax they're a scam.


Loss Of Values

McDonalds, totally.

I'm a bit ahem older than most Redditors, so I remember vividly how great McDonalds used to be as a family dining experience back in the 70s. They had a simple, tasty menu that appealed to both kids and adults and the restaurant experience itself was dynamic and well-themed. I even worked at one in high school in the 80s, and I consider that experience the solid foundation of my professional work ethic as an adult.

Now McDonalds is just another low-quality corporate "everything-to-everyone/nothing-to-nobody" chain with a massive menu of themeless mediocrity. For the cost of their food, I could easily go to any local family-owned restaurant and get a much better version as a sit-down experience.


Not So Super

Supercell because of their rigged matchmaking system in Clash Royale and their obvious attempts at getting you to buy more gems so that you can continue in their rigged challenges and so that you can get the best cards. And their Pass Royale which is a monthly purchase, like, do they get enough money from their gem sales.

So, their sleazy business practices and their attempts at getting you to buy more things to win their games have lost them a customer and a player.


Vinyl Records Just Aren't Portable


I've heard how bad it is and how it tricked people but it's absolutely gross!! It looks cute, portable, and nice. However people saying it that it is of quality THEY ARE WRONG!!!

I'm sorry, portablers, but buy something non-portable and burn your vinyls to CDs so you can bring your music anywhere without destroying your vinyls.


Another Appearance For This Company


I once had an account, for one month. Then during Summer I see a purchase for 1 month. The funny thing is.. I am Hungarian, I bought from Netflx in my country's currency. But the purchase was from Brazil.

Tried to watch something since the currency was less than the HuF. It meant I paid less for this month subscription than before.

So I left it there, then in October it happened again.

After that I contacted Customer support, oddly there was no prompt where I could learn about what to do when your account is hacked.. Eventually in a live chat I was able to get it fixed, and I received my money in euroes..€. Wich is worth more than the currency they used.

The whole thing is a mess.


Running Away

Nike. Specifically for cross training and running shoes.

I was a collegiate sprinter and was big into crossfit for a while. Nike sneakers made for those things never stood up when it comes to wear and tear.

Within a month I had flaps on the soles come loose and rips in the sides. I swear they must put all of their efforts in basketball sneakers and Airforce 1s.

I'm not judging them off of one or two pairs either...I was a loyal Nike customer since high school and just figured that's how all shoes responded to intense exercise.

Then in college, my track team was sponsored by Ascics or Adidas (I forget, but it was one of those two A brands) and my world was changed. Those shoes lasted for seasons and I only replaced them each year because we got more for discount or free.

After college I tried Nike again because I had some money and wanted to splurge on dope looking shoes. Well, of course within weeks the soles started to deteriorate after basic running and exercising.

Overall, they still did the job but I'd rather pay for a shoe that does the same job without the quick wear and tear.


Worse Off Being A Loyal Customer

I wouldn’t say I’d never use Adobe again, I would just never auto renew my stuff.

Adobe’s renewal rate compared to cancelling and repurchasing my student plan was ridiculously significant. It would cost somewhere around £169.99 to buy into the full student creative cloud but they tried to push up the price to £249.99 if I simply let it auto renew after the year was up.

It seems like a bit of a dim idea to try and hike the price when it can be easily cancelled and bought again for the lower price. It’s funny to think that you’re worse off for being a loyal customer.


It's Not Snack Time

Late to the party and will get buried, but: any brand that forces me to listen to someone eating on their commercials.

KitKat, Beneful, Duracell - I have a list and, sadly, it grows probably weekly at this point. It's disgusting, advertisers, STOP IT.


Perhaps more than ever before, consumers are voting with their dollars.

What brands have lost you?

Want to "know" more?

Sign up for the Knowable newsletter here.

Never miss another big, odd, funny or heartbreaking moment again.

People Reveal The Weirdest Thing About Themselves

Reddit user Isitjustmedownhere asked: 'Give an example; how weird are you really?'

Let's get one thing straight: no one is normal. We're all weird in our own ways, and that is actually normal.

Of course, that doesn't mean we don't all have that one strange trait or quirk that outweighs all the other weirdness we possess.

For me, it's the fact that I'm almost 30 years old, and I still have an imaginary friend. Her name is Sarah, she has red hair and green eyes, and I strongly believe that, since I lived in India when I created her and there were no actual people with red hair around, she was based on Daphne Blake from Scooby-Doo.

I also didn't know the name Sarah when I created her, so that came later. I know she's not really there, hence the term 'imaginary friend,' but she's kind of always been around. We all have conversations in our heads; mine are with Sarah. She keeps me on task and efficient.

My mom thinks I'm crazy that I still have an imaginary friend, and writing about her like this makes me think I may actually be crazy, but I don't mind. As I said, we're all weird, and we all have that one trait that outweighs all the other weirdness.

Redditors know this all too well and are eager to share their weird traits.

It all started when Redditor Isitjustmedownhere asked:

"Give an example; how weird are you really?"

Monsters Under My Bed

"My bed doesn't touch any wall."

"Edit: I guess i should clarify im not rich."

– Practical_Eye_3600

"Gosh the monsters can get you from any angle then."

– bikergirlr7

"At first I thought this was a flex on how big your bedroom is, but then I realized you're just a psycho 😁"

– zenOFiniquity8

Can You See Why?

"I bought one of those super-powerful fans to dry a basement carpet. Afterwards, I realized that it can point straight up and that it would be amazing to use on myself post-shower. Now I squeegee my body with my hands, step out of the shower and get blasted by a wide jet of room-temp air. I barely use my towel at all. Wife thinks I'm weird."

– KingBooRadley


"In 1990 when I was 8 years old and bored on a field trip, I saw a black Oldsmobile Cutlass driving down the street on a hot day to where you could see that mirage like distortion from the heat on the road. I took a “snapshot” by blinking my eyes and told myself “I wonder how long I can remember this image” ….well."

– AquamarineCheetah

"Even before smartphones, I always take "snapshots" by blinking my eyes hoping I'll remember every detail so I can draw it when I get home. Unfortunately, I may have taken so much snapshots that I can no longer remember every detail I want to draw."

"Makes me think my "memory is full.""

– Reasonable-Pirate902

Same, Same

"I have eaten the same lunch every day for the past 4 years and I'm not bored yet."

– OhhGoood

"How f**king big was this lunch when you started?"

– notmyrealnam3

Not Sure Who Was Weirder

"Had a line cook that worked for us for 6 months never said much. My sous chef once told him with no context, "Baw wit da baw daw bang daw bang diggy diggy." The guy smiled, left, and never came back."

– Frostygrunt


"I pace around my house for hours listening to music imagining that I have done all the things I simply lack the brain capacity to do, or in some really bizarre scenarios, I can really get immersed in these imaginations sometimes I don't know if this is some form of schizophrenia or what."

– RandomSharinganUser

"I do the same exact thing, sometimes for hours. When I was young it would be a ridiculous amount of time and many years later it’s sort of trickled off into almost nothing (almost). It’s weird but I just thought it’s how my brain processes sh*t."

– Kolkeia

If Only

"Even as an adult I still think that if you are in a car that goes over a cliff; and right as you are about to hit the ground if you jump up you can avoid the damage and will land safely. I know I'm wrong. You shut up. I'm not crying."

– ShotCompetition2593

Pet Food

"As a kid I would snack on my dog's Milkbones."

– drummerskillit

"Haha, I have a clear memory of myself doing this as well. I was around 3 y/o. Needless to say no one was supervising me."

– Isitjustmedownhere

"When I was younger, one of my responsibilities was to feed the pet fish every day. Instead, I would hide under the futon in the spare bedroom and eat the fish food."

– -GateKeep-

My Favorite Subject

"I'm autistic and have always had a thing for insects. My neurotypical best friend and I used to hang out at this local bar to talk to girls, back in the late 90s. One time he claimed that my tendency to circle conversations back to insects was hurting my game. The next time we went to that bar (with a few other friends), he turned and said sternly "No talking about bugs. Or space, or statistics or other bullsh*t but mainly no bugs." I felt like he was losing his mind over nothing."

"It was summer, the bar had its windows open. Our group hit it off with a group of young ladies, We were all chatting and having a good time. I was talking to one of these girls, my buddy was behind her facing away from me talking to a few other people."

"A cloudless sulphur flies in and lands on little thing that holds coasters."

"Cue Jordan Peele sweating gif."

"The girl notices my tension, and asks if I am looking at the leaf. "Actually, that's a lepidoptera called..." I looked at the back of my friend's head, he wasn't looking, "I mean a butterfly..." I poked it and it spread its wings the girl says "oh that's a BUG?!" and I still remember my friend turning around slowly to look at me with chastisement. The ONE thing he told me not to do."

"I was 21, and was completely not aware that I already had a rep for being an oddball. It got worse from there."

– Phormicidae

*Teeth Chatter*

"I bite ice cream sometimes."


"That's how I am with popsicles. My wife shudders every single time."


Never Speak Of This

"I put ice in my milk."


"You should keep that kind of thing to yourself. Even when asked."

– We-R-Doomed

"There's some disturbing sh*t in this thread, but this one takes the cake."

– RatonaMuffin

More Than Super Hearing

"I can hear the television while it's on mute."

– Tira13e

"What does it say to you, child?"

– Mama_Skip


"I put mustard on my omelettes."

– Deleted User


– NotCrustOr-filling

Evened Up

"Whenever I say a word and feel like I used a half of my mouth more than the other half, I have to even it out by saying the word again using the other half of my mouth more. If I don't do it correctly, that can go on forever until I feel it's ok."

"I do it silently so I don't creep people out."

– LesPaltaX

"That sounds like a symptom of OCD (I have it myself). Some people with OCD feel like certain actions have to be balanced (like counting or making sure physical movements are even). You should find a therapist who specializes in OCD, because they can help you."

– MoonlightKayla

I totally have the same need for things to be balanced! Guess I'm weird and a little OCD!

Close up face of a woman in bed, staring into the camera
Photo by Jen Theodore

Experiencing death is a fascinating and frightening idea.

Who doesn't want to know what is waiting for us on the other side?

But so many of us want to know and then come back and live a little longer.

It would be so great to be sure there is something else.

But the whole dying part is not that great, so we'll have to rely on other people's accounts.

Redditor AlaskaStiletto wanted to hear from everyone who has returned to life, so they asked:

"Redditors who have 'died' and come back to life, what did you see?"


Happy Good Vibes GIF by Major League SoccerGiphy

"My dad's heart stopped when he had a heart attack and he had to be brought back to life. He kept the paper copy of the heart monitor which shows he flatlined. He said he felt an overwhelming sensation of peace, like nothing he had felt before."



"I had surgical complications in 2010 that caused a great deal of blood loss. As a result, I had extremely low blood pressure and could barely stay awake. I remember feeling like I was surrounded by loved ones who had passed. They were in a circle around me and I knew they were there to guide me onwards. I told them I was not ready to go because my kids needed me and I came back."

"My nurse later said she was afraid she’d find me dead every time she came into the room."

"It took months, and blood transfusions, but I recovered."


Take Me Back

"Overwhelming peace and happiness. A bright airy and floating feeling. I live a very stressful life. Imagine finding out the person you have had a crush on reveals they have the same feelings for you and then you win the lotto later that day - that was the feeling I had."

"I never feared death afterward and am relieved when I hear of people dying after suffering from an illness."



The Light Minnie GIF by (G)I-DLEGiphy

"I had a heart surgery with near-death experience, for me at least (well the possibility that those effects are caused by morphine is also there) I just saw black and nothing else but it was warm and I had such inner peace, its weird as I sometimes still think about it and wish this feeling of being so light and free again."


This is why I hate surgery.

You just never know.



"More of a near-death experience. I was electrocuted. I felt like I was in a deep hole looking straight up in the sky. My life flashed before me. Felt sad for my family, but I had a deep sense of peace."



"Nursing in the ICU, we’ve had people try to die on us many times during the years, some successfully. One guy stood out to me. His heart stopped. We called a code, are working on him, and suddenly he comes to. We hadn’t vented him yet, so he was able to talk, and he started screaming, 'Don’t let them take me, don’t let them take me, they are coming,' he was scared and yelling."

"Then he yelled a little more, as we tried to calm him down, he screamed, 'No, No,' and gestured towards the end of the bed, and died again. We didn’t get him back. It was seriously creepy. We called his son to tell him the news, and the son said basically, 'Good, he was an SOB.'”



"My sister died and said it was extremely peaceful. She said it was very loud like a train station and lots of talking and she was stuck in this area that was like a curtain with lots of beautiful colors (colors that you don’t see in real life according to her) a man told her 'He was sorry, but she had to go back as it wasn’t her time.'"


"I had a really similar experience except I was in an endless garden with flowers that were colors I had never seen before. It was quiet and peaceful and a woman in a dress looked at me, shook her head, and just said 'Not yet.' As I was coming back, it was extremely loud, like everyone in the world was trying to talk all at once. It was all very disorienting but it changed my perspective on life!"


The Fog

"I was in a gray fog with a girl who looked a lot like a young version of my grandmother (who was still alive) but dressed like a pioneer in the 1800s she didn't say anything but kept pulling me towards an opening in the wall. I kept refusing to go because I was so tired."

"I finally got tired of her nagging and went and that's when I came to. I had bled out during a c-section and my heart could not beat without blood. They had to deliver the baby and sew up the bleeders. refill me with blood before they could restart my heart so, like, at least 12 minutes gone."


Through the Walls

"My spouse was dead for a couple of minutes one miserable night. She maintains that she saw nothing, but only heard people talking about her like through a wall. The only thing she remembers for absolute certain was begging an ER nurse that she didn't want to die."

"She's quite alive and well today."


Well let's all be happy to be alive.

It seems to be all we have.

Man's waist line
Santhosh Vaithiyanathan/Unsplash

Trying to lose weight is a struggle understood by many people regardless of size.

The goal of reaching a healthy weight may seem unattainable, but with diet and exercise, it can pay off through persistence and discipline.

Seeing the pounds gradually drop off can also be a great motivator and incentivize people to stay the course.

Those who've achieved their respective weight goals shared their experiences when Redditor apprenti8455 asked:

"People who lost a lot of weight, what surprises you the most now?"

Redditors didn't see these coming.

Shiver Me Timbers

"I’m always cold now!"

– Telrom_1

"I had a coworker lose over 130 pounds five or six years ago. I’ve never seen him without a jacket on since."

– r7ndom

"140 lbs lost here starting just before COVID, I feel like that little old lady that's always cold, damn this top comment was on point lmao."

– mr_remy

Drawing Concern

"I lost 100 pounds over a year and a half but since I’m old(70’s) it seems few people comment on it because (I think) they think I’m wasting away from some terminal illness."

– dee-fondy

"Congrats on the weight loss! It’s honestly a real accomplishment 🙂"

"Working in oncology, I can never comment on someone’s weight loss unless I specifically know it was on purpose, regardless of their age. I think it kind of ruffles feathers at times, but like I don’t want to congratulate someone for having cancer or something. It’s a weird place to be in."

– LizardofDeath

Unleashing Insults

"I remember when I lost the first big chunk of weight (around 50 lbs) it was like it gave some people license to talk sh*t about the 'old' me. Old coworkers, friends, made a lot of not just negative, but harsh comments about what I used to look like. One person I met after the big loss saw a picture of me prior and said, 'Wow, we wouldn’t even be friends!'”

"It wasn’t extremely common, but I was a little alarmed by some of the attention. My weight has been up and down since then, but every time I gain a little it gets me a little down thinking about those things people said."

– alanamablamaspama

Not Everything Goes After Losing Weight

"The loose skin is a bit unexpected."

– KeltarCentauri

"I haven’t experienced it myself, but surgery to remove skin takes a long time to recover. Longer than bariatric surgery and usually isn’t covered by insurance unless you have both."

– KatMagic1977

"It definitely does take a long time to recover. My Dad dropped a little over 200 pounds a few years back and decided to go through with skin removal surgery to deal with the excess. His procedure was extensive, as in he had skin taken from just about every part of his body excluding his head, and he went through hell for weeks in recovery, and he was bedridden for a lot of it."

– Jaew96

These Redditors shared their pleasantly surprising experiences.


"I can buy clothes in any store I want."

– WaySavvyD

"When I lost weight I was dying to go find cute, smaller clothes and I really struggled. As someone who had always been restricted to one or two stores that catered to plus-sized clothing, a full mall of shops with items in my size was daunting. Too many options and not enough knowledge of brands that were good vs cheap. I usually went home pretty frustrated."

– ganache98012

No More Symptoms

"Lost about 80 pounds in the past year and a half, biggest thing that I’ve noticed that I haven’t seen mentioned on here yet is my acid reflux and heartburn are basically gone. I used to be popping tums every couple hours and now they just sit in the medicine cabinet collecting dust."

– colleennicole93

Expanding Capabilities

"I'm all for not judging people by their appearance and I recognise that there are unhealthy, unachievable beauty standards, but one thing that is undeniable is that I can just do stuff now. Just stamina and flexibility alone are worth it, appearance is tertiary at best."

– Ramblonius

People Change Their Tune

"How much nicer people are to you."

"My feet weren't 'wide' they were 'fat.'"

– LiZZygsu

"Have to agree. Lost 220 lbs, people make eye contact and hold open doors and stuff"

"And on the foot thing, I also lost a full shoe size numerically and also wear regular width now 😅"

– awholedamngarden

It's gonna take some getting used to.

Bones Everywhere

"Having bones. Collarbones, wrist bones, knee bones, hip bones, ribs. I have so many bones sticking out everywhere and it’s weird as hell."

– Princess-Pancake-97

"I noticed the shadow of my ribs the other day and it threw me, there’s a whole skeleton in here."

– bekastrange

Knee Pillow

"Right?! And they’re so … pointy! Now I get why people sleep with pillows between their legs - the knee bones laying on top of each other (side sleeper here) is weird and jarring."

– snic2030

"I lost only 40 pounds within the last year or so. I’m struggling to relate to most of these comments as I feel like I just 'slimmed down' rather than dropped a ton. But wow, the pillow between the knees at night. YES! I can relate to this. I think a lot of my weight was in my thighs. I never needed to do this up until recently."

– Strongbad23

More Mobility

"I’ve lost 100 lbs since 2020. It’s a collection of little things that surprise me. For at least 10 years I couldn’t put on socks, or tie my shoes. I couldn’t bend over and pick something up. I couldn’t climb a ladder to fix something. Simple things like that I can do now that fascinate me."

"Edit: Some additional little things are sitting in a chair with arms, sitting in a booth in a restaurant, being able to shop in a normal store AND not needing to buy the biggest size there, being able to easily wipe my butt, and looking down and being able to see my penis."

– dma1965

People making significant changes, whether for mental or physical health, can surely find a newfound perspective on life.

But they can also discover different issues they never saw coming.

That being said, overcoming any challenge in life is laudable, especially if it leads to gaining confidence and ditching insecurities.