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"The Only Engine Died"—Pilots Share When A Flight Went Horribly Wrong And Passengers Had No Idea

Passengers generally only have to worry about turbulence on their flight, but sometimes (even if we don't want to admit it), other things can go wrong and flights can be in much more danger than you'd know.

Below are stories from pilots about things going horribly wrong on a flight, and how to the passengers never know what danger they were in.



Runway

Giphy

I'm a bush pilot in Canada. I was working the right seat of a Turbo Otter, my first ever flight in one so I was still getting used to the setup. We were taking off from a short strip in the middle of nowhere with 6 drillers in the back and a bunch of gear. Captain started the engine as I was just finishing up the passenger briefing.

He started rolling down the runway as I was just getting seated. I thought he was just positioning the plane to prepare for takeoff, but then he gave it full throttle. I didn't even have my seat belt or headset on yet. I'm focusing on getting this stuff on when I realize something isn't right.

Getting closer to the end of the strip, captain starts to panic as we aren't getting airborne (his hands were shaking like mad and he kept reaching for things but he couldn't figure out what was wrong, I think he was too busy looking at the trees and creek right ahead of us). I realized the problem, he was in such a rush to leave that he didn't do a pre-takeoff check. Propeller was still in full coarse (feathered on shut down), it should have been full fine for takeoff. I yelled/gestured to him the problem and immediately pushed the prop forward, engine had a huge surge and we just barely cleared the trees at the end of the strip. He acted like nothing happened for the rest of the flight. We didn't even speak a single word to each other. I suspect none of the passengers even realized what had happened and how close we were to being another statistic. When we got back to the airport I told him I was leaving, packed my bags and never looked back.

Silence

I was giving my sister and a friend a tour of the Chicago skyline over Lake Michigan. We are all having a good time. Suddenly, the engine goes quiet... a nightmare especially because I only have one of them. The silence was noticeable and my sister starts looks at me and starts to panic. The engine comes back within about three seconds alive and well, and I head for the nearest airport.

In a small propeller plane, it is hard to hide the silence of the engine, but since it came back, I acted like nothing happened. I don't think they realize how critical of a situation it almost was.

Birds

It was a flight from Kansas to Oregon, and as we were mid-flight, a hawk dive-bombed the wing and DENTED it. The pilot announced the subtle thud as minor turbulence, but the crew knew what had happened. No one knew how the hell the hawk was flying so high. It was a smaller plane, so we only had one and a half dozen people. The dent didn't actually meds with flight too much, but it's a hell of a story to tell.

Iceman 

My favorite story was the time the heater went out in the cockpit but not in the rest of the plane. So the pilot and crew are up there freezing, putting all their clothes on trying to warm up. Instruments and whatnot are freezing up. They had no idea if they were going to be able to land.

Hunter

Cockroach in the cockpit. Redeye from LAX. One of us was strapped in while the other one hunted for the little guy.

Gridlock

I was flying a Piper Navajo that seats 8 passengers out of a small airport, we were making all of our required radio calls, but because this was a small uncontrolled airport some people in small airplanes will operate without radios or just don't care enough to broadcast their position.

Anyways, we were doing our due diligence but not long after take off and while leaving the traffic pattern my flight operator says "Crap!" And takes control from me and make a relatively aggressive (for passengers at least) turn to the right. As he does this I see a another plane out my left window no more that 150 ft below us. We essentially climbed through the altitude he was cruising at and turned to avoid him. Only one passenger noticed when we got to the destination and he told us it was a "good move".

Descent 


Getting ready to take off at night, my dad sees a plane about to land on the taxiway he's waiting on, he immediately just starts turning on every exterior light on the plane. Other plane pulled out of final descent at like 500 feet.

Mountain Men

It's not that frequent and often times the errors that happen sound worse to the layman than they are. The two examples that came to mind with this question for me:

1) Flying into Spokane and the anti-ice failed. The anti ice is basically just some tubing that takes hot engine air and sends it to the front edge of the wing. Anyways, it was icy down to about 500 feet. We flew with the engines at 90% to generate enough hot air to keep the anti-ice going. Probably wouldn't have been bad enough icing to cause a crash.

2) Flying into Monterey, CA on Super Bowl Sunday. We were delayed and the airport had closed, meaning arrivals could only come from over the ocean. Winds were strong enough off the ocean to not allow us to land. Captain decides he wants to do a circling approach which is not a frequent occurrence but not unheard of. I veto it. Captain has never flown into Monterey but I advise him there are some decent rocky hills in the vicinity of airport. Captain is brand new and doesn't want to divert. I veto him. We go back to San Diego even though our alternate airport was Fresno. Requested priority due to fuel. Made it. Next day, flew to Monterey. Captain saw mountains. Profusely thanked me.

We wouldn't have died on that one either because I never would've let him do it. I guess if he had another First Officer the outcome could've been different.

Bees Knees

My dad had a wasp in the cockpit with him once, he said his first thought when he noticed it right after taking off was, "Oh, so this is how I die."

Love Tap

As a child, my family and I spent a few days in the Bahamas and as we were at the outdoor airport/single runway we discovered that we were flying an 8-seater single prop plane back to Florida. The first time taxiing down the runway, the pilots discovered something was wrong with the engine so they pulled off to the side and made us sit next to the plane as they attempted to fix the engine. After being told that the plane was functioning again, we boarded and began to taxi down the runway again. I was watching the pilot and co pilot do their thing when I notice the airspeed indicator dropped to 0 as we were about to lift off. At this point we were running out of runway and I watched as the co-pilot jabbed the non working gauge with his palm and the gauge began to work again. The pilots then looked at each other, back at us, then back at each other before laughing.

Crash

As a kid, I flew in a small plane with my Air Force dad and his friend. We lived in Minot ND (big base there) and were flying sometime in winter. Later, I learned we had such a long joy flight that day because the landing gear froze up, and we were flying around trying to get them to come down. As we were almost out of fuel they were planning to crash land on the Frozen River... When in the nick of time the landing gear unfroze and deployed. I had no idea though... It was beautiful flying above a winter wonderland.

Snack Time

I used to do contract maintenance work on aircraft, and once a bunch of us were returning from a job in Germany. The plane was a scheduled flight on a small (50 seat or so) turbo-prop aircraft, and it was a BUMPY flight.

I am fairly well travelled, and working on aircraft made me more confident than most of flying, but the turbulence started to get so bad that I was getting nervous. Nobody except the flight crew were allowed to unfasten their seatbelts, and even they were being thrown about as they tried to move around. It was by far the worst flight I have been on.

So anyway, just as things were getting to the peak of crapiness, one of the stewardesses made her way to one of my colleagues sitting across the aisle, and said, in a hushed tone "Excuse me sir, is it true that you guys are aircraft engineers? We have a slight problem out the back, and thought you might be able to help".

I honestly thought we were going to die. That the bumpiness was not down to turbulence, but some flight system had gone AWOL. I didn't know what any of us would be able to do on unfamiliar equipment with no documentation, no spares and no tools, but sure enough my colleague went off with the stewardess and disappeared through the door out of the cabin.

10 minutes late he was back, and of course we were keen to know what the problem was and if he was able to do anything about it.

The "problem" turned out to be a ratchet strap on one of the cupboard doors in the galley was jammed so they couldn't get the snacks out! The flight continued to be horrible, and the snacks were predictably awful.

Ducks

I wasn't the crew on either, but my medical helicopter service had two pretty severe bird strikes within several weeks of each other. One was a hawk of some kind and the second was a duck. The duck strike happened with a patient loaded, evidently just as the pilot was flipping his NVGs up. The duck came through the windscreen and went to smithereens along with all the plexiglass. I helped clean up the back of the helicopter later, and it looked like a duck had swallowed a bunch of lit dynamite. The strike also happened at the exact moment the med crew had pushed a medication that relaxes all the muscles in the patient's body (including breathing muscles), and in spite of the chaos they continued their procedure and successfully controlled the patient's airway. The pilot also continued the flight in spite of being covered in duck blood/guts/feathers, as well as his own blood from his broken nose. The crew (and the other birds strike crew) received commendations for their calm composure under the circumstances.

Crisis Averted

I used to do scenic flights out of a smaller airport. I had a total engine failure after takeoff one time in a single engine aircraft. Over the end of the runway the engine completely stopped. I was lucky enough to be at an airfield where I was able to make a small turn to land in a large enough field ahead. Once on the ground my foreign passengers (it was a 4 seater) casually asked "the flight is over already?"

It could have easily ended in total disaster.

Years ago, when dad was flying the 767 for Air Canada they were coming out of London Heathrow back to Canada in the winter time and some snow had started to fall.

Heathrow, ten years ago, was notorious for letting a dusting of snow hamper operations. Dad and crew expedited boarding and preflight as much as they could and pulled the brakes and pushed back early to get ahead in the queue for takeoff.

They couldn't get a taxi clearance right away as a number of aircraft ahead of them had opted to "wait for the heaviest of the snow to pass" prior to taking off and the controllers wouldn't move them out of the way.

Dad basically begged them to move them ahead somehow, as he had been around the block a time or two and knew what was coming, but to avail. Ground had them park the airplane and they sat loaded at the gate for four hours before all flights out were cancelled... Over four inches of snow.

The airport's inability to deal with the snow and backlog of traffic meant that Air Canada couldn't get a plane out for three more days, by which time they had brought extra aircraft over from Montreal to try to relieve some of the buildup.

So in this story what the passengers didn't know is that if they were maybe 10 minutes faster boarding the plane they wouldn't have gotten stuck in London for an extra three days.

Mistakes

Landed on the wrong runway (it was night time, and tower didn't inform me of my misjudgment until less than a quarter mile away.) I was a young private pilot and had a few passengers, so it wasn't too big of a deal.

Keep It Trim

I was a freshly minted private pilot and took some friends for a sight-seeing flight in a plane rented from the school where I took my training. I carefully followed all the pre-flight and takeoff procedures that I had learned, and accelerated down the runway. We were just approaching takeoff speed when the nose came up prematurely and the aircraft seemed to be struggling to get into the air against my wishes. The stall horn was blaring and I had to hold significant forward pressure to keep the nose down to let airspeed build to normal climb speed. My mind was racing..."What's going on?". I re-checked the trim wheel and the indicator was in the normal takeoff position where I had set it. After a few seconds, I ignored the markers on the trim wheel and rolled in some nose down trim and then everything was good. Apparently the trim wheel was out of adjustment. I didn't say anything and my passengers never knew.

I had a few minor, but embarrassing 'incidents' in the first few hours of licensed flight - all things that were just outside the experience that I had in my training. My advice to newly licensed pilots is to not be in a hurry to take friends and family for a flight. A pilot's license is like a driver's license - it's not a statement of perfect expertise, but a statement of minimum competence. Some experience beyond that is valuable.

Weather The Storm

I was flying two of my friends back from some tasty BBQ in Georgia a few years back. As we got closer to home, the weather really started to get bad, a lot of pop up storm cells. It was a perfect situation for my iPad (used for navigation charts) to totally die as well as my onboard weather radar. I was internally panicking, and air traffic control was my saving grace and helped me get home safe. A few months later my friends asked this same question, they said I looked so calm so they figured it was no big deal.

Landing 

One of my buddies is a pilot. We were talking about one of the more remote airports that we'd both visited, located in a difficult place that has a lot of wind shear, so passengers are used to having the plane make a couple of attempts when landing.

Anyways, my friend said the sensors for the landing gear malfunctioned, so he couldn't tell whether the wheels were down or if they'd gotten stuck. He flew low, made an announcement to the cabin that they needed to circle the runway because of the wind, and made a call to the control tower asking for someone to make a visual confirmation that the landing gear was fully deployed.

Drink Cart

My friend's girlfriend is a flight attendant and she told us about a flight she had during the spring break season where a large group of frat/sorority people basically drank all the alcohol that was on the flight and they had to keep that from the passengers.

Winded

Air Traffic Controller here. Nearly everytime I hear we're being delayed due to "ATC" delays is false, and it grinds my gears. Departing Missoula, MT at 3am in the winter and you're late, "Ladies and gentlemen were holding at the gate due to ATC delays." What, there isn't another aircraft within 40 minutes of here...

Ever fly into Seattle and you spend 15 minutes in the nonmovement area waiting for an aircraft to push out of your spot? Had a pilot with the gall to blame ATC. That's poor planning and your companies ramp control sucking wind. Don't blame us controllers.

Controllers in the US work HARD to provide stellar service. Don't discredit us because you didn't fuel on time, the weather sucks, or the pilot phoned in sick.

Byyyeeee: People Confess Why They Broke Up With Their Ex

Reddit user pizzabagels1994 asked: 'What caused your last break up?'

man and woman sitting in front of each other at night
Fred Moon on Unsplash

There's a saying about needing to kiss a lot of frogs before finding Prince Charming. Most people date more than one person before settling on a life partner.

And even then it doesn't always work out.

Most of us have at least one breakup in our past. The reasons things don't work between people vary greatly.

But we all have our breaking point.

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Give A Little, Get a Lot: These Kind Acts Warmed Our Hearts
Photo by Adam Nemeroff on Unsplash

We could all use a little love and care, but sometimes kind gestures come from the most unexpected places. Whether it’s a friend showing up at our door to give us the present we didn’t know we needed, or a complete stranger helping us out in a time of need, these stories about the nicest thing someone has ever done will warm your heart.

Face the Music

a young man sitting at a piano in the darkPhoto by Kiwihug on Unsplash

When I was about 13, the pastor of our family church heard me practicing Chopin on the piano. Knowing my parents couldn't afford much, he offered to pay for my music studies so that I'd be prepared to enter music conservatory right after high school. All he asked for in return was that I'd help out with the church's music program when needed.

This kind, generous man spent thousands of his own dollars to help me along the way to a rewarding career in music.

Back2Bach

Sleep Away Camp

When my parents were awful, and my sister was passing away, my friend’s parents took me in for a while. But it was even better than that. You see, they did it in a way that seemed like a sleepover, even though it went on for months. I didn't even realize until I was an adult how much they stepped up for me and protected me, right when I needed them the most.

Fat_Bearded_Tax_Man

Lean on Me

I had a sore leg, and it was sore enough that I couldn't put much weight on it. During this time, my school did this fundraiser run, and I wanted to participate even though I could barely walk. My best friend, who I'm still friends with to this day, stayed by my side, limping the whole way. I still thank him for that, it meant a lot to me.

Unmerited_Cradle

To Serve and Protect

When I was 16, I was at a store getting some comics. I was 15 cents shy, because they raised the price by 5 cents a comic, and I was trying to decide which one to put back when a guy I went to high school with, and barely knew, gave me a fifty cent piece. He went on to join the Marines right out of high school, and retired a couple of years ago.

He's still just as awesome now. He restores old Volkswagens and sells them for cost to his fellow veterans. He restores old furniture and donates the pieces to families in need. He volunteers with wildlife rescue programs. He refuses to let me pay him back, so I'm going to try and buy his drink at our 30-year high school reunion. Gotta thank him somehow!

borisdidnothingwrong

Something for Nothing

I went to a local breakfast spot one day after a rough night. I totally forgot my wallet, so I left my phone as collateral and went back to my house. When I came back, some guy had already paid for me. I know it doesn't seem that big of a deal, but it was a pretty bleak week for me so it meant a lot just to have someone do something for nothing.

iBelieveInSpace

A Friend Forever

boy feeding a animal during daytimePhoto by Daiga Ellaby on Unsplash

My wife and I were driving our kids, who were three and five at the time, to the zoo. We narrowly missed being smushed by a semi truck, but also almost flipped our top-heavy minivan doing 75mph when dodging said vehicle. All in all, we were very blessed to have our lives, let alone no damage to our car. The same couldn't be said for other cars, but no one was hurt either.

The State Trooper who showed up was the most generous young man. He gave my daughter a little teddy bear that she still has to this day 5-6 years later. She even remembers getting it, which is pretty incredible for someone that age. I think that was the most meaningful thing anyone's done for me, and I've been fortunate enough to have a lot of good people in my life. This one stands out because it was directed towards my daughter.

Sierra419

I’ve Got You, Babe

My mother passed, and I was so stressed trying to find a way to give her the funeral she deserved. My boyfriend went down to the funeral home, made the arrangements, and paid the balance. By FAR the kindest thing anyone has ever done for me.

NatSuHu

A Helping Hand

My firstborn had a severe deformity, and spent a week in hospital before we took him off life support. I was staying at the Ronald McDonald House, and even though one of the rules was that you are your own maid when you leave, complete with doing laundry and remaking the beds, I was a complete wreck and couldn’t do a thing. Then I got the surprise of my life.

A kind stranger took care of my room for me even though they were going through their own stuff. Another blessing from that dark time is that the funeral home took care of everything for me, including all bills associated with the service and cremation. I will never not donate to the Ronald McDonald House and I know what funeral home I'll be using when I one day need one again.

It was a very long time ago and very dark sad time. It destroyed my family, a few years later I lost my husband to the depression that happened from this, and while both tragedies changed me, I'm very good now and know happiness. I want to say that I've thought about how very, very bad things can get in the world, but this stranger, and people like him, showed me daily that the world is full of amazing loving people.

Greenfireflygirl

A Little Tune-up

A few years ago, I was going down to visit my grandmother in South Carolina. I needed an inspection and oil change on my car, and I was the single mom of a 5-year-old. The total cost ended up being 40 dollars more than I thought. At the time, that was devastating, and I had to tell my daughter in the parking lot that we couldn't go see her grandmother anymore.

Someone heard me talking to her and came over to us and gave us 60 dollars. That was one of the nicest things someone I don’t know has ever done for me.

Silverteemo051125

Can’t Put a Price on Education

On September 14, 1986, my dad dropped me off at boarding school and gave me a five-dollar bill. I never heard from him again. He never paid my tuition bill. So, from the age of 14, I took every job I could get and worked my way through. At $4 an hour, I didn't even come close to paying off my entire bill, but the school let me stick around because I was a model student in and out of the classroom.

We get to graduation. I opened my little diploma thing expecting to see a bill in five figures. Instead there was a note: “Congratulations on your graduation. A group of us who believe in you and love you have taken care of your bill. We are proud to present you with your diploma.” I later found out that one of my friend's dad, a fairly well-off dentist, went fundraising among his golf buddies because he didn’t want to see me enter life at 18 under crushing debt.

stupidlyugly

The Tables Have Turned

people around tablePhoto by Zach Reiner on Unsplash

One of my high school tormentors invited me to his house to hang out for a day. I was really nervous it might just be to screw with me, but I was desperate for some sort of friendship at the time, so I went over. We're now best friends, and he and his family feels like family to me. Honestly, I have no idea how we ever disliked each other.

TenCentLucio

The New Normal

I was hugely pregnant and had very young children with me. We went to a free exhibit at an aquarium down town. I was unfamiliar with the area, but found free parking several blocks away. I was broke, so finding a free exhibit with free parking was really a special outing for us. After the exhibit, my young children and I started walking towards the car, but couldn't find it.

I figured I had gotten turned around, so we returned to the aquarium and started walking in the other direction, but still couldn't find the car. We went back and started out in a third direction, still unable to find our car. It had started to rain and we were just lost. All along, a homeless man had been watching us, as we had passed by him multiple times in our search.

His words were heartbreaking. He told me he remembered seeing us first go in to the aquarium hours ago and what direction he saw us come from. He offered to walk down that way and look for our car for us so we didn't have to be walking around aimlessly until the car was located. I thanked him, but turned his offer down, not wanting to send this homeless man out into the rain.

He told me he was impressed with how well-behaved my children were, and he offered a dollar to buy them a candy bar. I couldn't accept, I mean how horrible of a person would I be to take money from someone who clearly needed it more than me—but he insisted. He said the dollar wouldn't save him from being homeless, but buying my kids a candy bar for being so patient and well-behaved would make him feel normal and some days he just needed to feel normal.

It was an act of kindness I will never forget. I think of that gentleman often.

invisible_for_this

From Beyond the Grave

My grandmother made a ton of birthday cards in advance. After she passed, I still received birthday cards from her for the next few years. It was a little weird, but I cried happy tears whenever I got to read words from her after she passed.

matressmaker2

Duty of Care

A paramedic helped me after I was in a car crash. He took his time to come back to the car and bring me back my front tooth, which was really tiny and he offered to go and look for in the wreck. At the same time, he found and brought back my partner's phone. I don't know his name, and I was in such a state of shock that I can't even remember what he looked like.

Still, he put my tooth in a special liquid and the hospital team managed to put it back, saving me a lot of money. There was also a woman officer who put a blanket on me and made sure I kept it. The hospital only managed to take it off me right before I left. It was a green standard first aid blanket, and I don't know why I refused to let go of it (again, shock) but it provided a lot of comfort. Thank you so much, guys.

etariel

Get Away From It All

The nicest thing someone I know has done was for someone else. My brother took a fellow band nerd on a high school graduation road trip for several weeks. Thing is, the friend was dying of leukemia, and they both knew that this was going to be his first and last road trip. No timetable, just one day at a time across the breadth of the US.

RichardBonham

Found in Translation

people walking on street during night timePhoto by Yu Kato on Unsplash

I worked in Korea for a bit. It was late at night, and I decided to surprise a girl I was talking to by heading to her apartment. It was around 10:30, and unbeknownst to me, the subway stopped running at 11:00. Unfortunately, I was halfway there, so I decided to message her. She told me to take a specific bus to get to her place. I get on the bus, and I don't have the slightest idea which stop I should be getting off on.

Well, about 10 minutes later, a load of people get off on this one stop. An older Korean businessman sees me and motions to me that there's an available seat next to him. He starts talking to me in English and he says that the stop where I'm getting off is one stop before he gets off, and that he'll let me know when. We start a conversation about where he works, how he learned English, what I'm doing in Korea.

By the time we knew it, his stop came up. He profusely apologized to me and said that it was the stop before. I said, "It's okay, I'll just walk the opposite direction." As we get off the bus, we're both walking in the same direction. As we come up to an intersection, he flags down a taxi, tells him the subway station to drop me off on, and he paid the fare. All this while still apologizing to me. That guy was just such a good person, you know?

wombasrevenge

Moms Just Know

I was involved in a hit and run on my bicycle in Chicago. I broke my collarbone, and a stranger drove me to the ER. I was going into shock and freaking out about finances—I’m a single mother. The stranger gave me her number for the report and such, but then she made a gesture I’ll never forget. She later sent me $5k because she knows what it’s like to be a single mother with nothing.

I sobbed. I hadn’t gotten my unemployment yet. I was overwhelmed by her kindness.

CoyoteMother666

Friends With Benefits

I was having a panic attack for the first time. It swung between so euphoric I thought I was going to "ascend" and terrified that my life was going to end in pain. I called my loved ones to say goodbye, including my best friend. He came running from a block away. He was terrified too, but he held it together, sat me down, hugged me, told me that he didn't want me to go anywhere, and that he needed me right here.

I needed that. I needed to see what I felt wasn't based on reality, needed someone to say that I should not obey those feelings because I was needed and loved. On some level, he saved me. Years later, he voluntarily went into homelessness just to fly out to see me on another continent. Yes, we're together now romantically. No, I don't know how I got so lucky. We're planning the wedding. :)

yr-favorite-hedonist

The Art of Caring

When I was a freshman in high school, I took an art class that was a mix of 9th-12th graders. I was really bad with people back then, so I spent most of class sitting on the floor between the trash can and the drying racks and never speaking to anyone. Still, there was this one 11th-grade guy who would always make it a point to talk to me.

He didn't know me or anything; he just happened to sit near me. But he'd always ask about my day or compliment my art or offer to help me with my math homework. At one point, he even managed to get me to sit at the desk with the rest of the students. It's just one of those things I think about from time to time because he really had every right to ignore me like everyone else did, but he didn't. He really made art class into a second home for me. I miss that guy.

ResponsibleDoor7

It’s the Little Things

I have an online friend in another country, and one time she made a cake for my birthday with my name on it because she knew no one else would do anything.

iketoure

Know Your Worth

women's blue dress shirtPhoto by Tra Nguyen on Unsplash

During my Physics graduate program, there was a terrible professor for two of my core classes. He was terrible at teaching, but also known for complaining at faculty meetings how the grades had been going down in his classes ever since more women started taking them. I put in a ton of work anyway, and despite all that he gave me two Ds for those two classes. I’ve honestly never heard of someone getting Ds in grad school and finishing, so I was convinced my life was over. Then, I learned that I was so, so wrong.

At that point, I told another professor who had been supportive what happened, and he got me a stiff drink to talk it over. In that meeting, he said that technically there was no requirement to take the guy’s classes. Instead, he told me to sign up for two independent study classes, which he would supervise, and all I would be doing is practice questions for the qualifying exam.

So we did exactly that—I studied, and we would meet up a few times a week to go over problems. By the end of the semester, I took my qualifiers, and passed with margins to spare. Today, I’m a postdoctoral fellow in astronomy at Harvard, which never would have happened if that professor hadn’t taken a chance on me and put in so many hours to help me.

It makes me so determined to help all the students in my path and mentor them as well, because people can be so much more than one bad professor thinks they are.

Andromeda321

Chosen Family

I had just had my father completely cut ties with me after years of estrangement and him being super distant. Obviously, I was a little emotionally uneasy about how “final” it felt, and the implications for the distant future. My live-in girlfriend knew, told her mom, and her mom sent me a bunch of snacks I’ve always wanted to try but never wanted to spend the money on.

Instant mood lifter, and it restated the fact in my mind that there are other people who care about me even if my dad doesn’t.

DepressionNoodles

Pikachu, I Don’t Choose You

When I was like nine, I went to an arcade over in San Antonio, Texas because we were there for a vacation. There was this claw machine that had pokemon in it, and I was aiming for my favorite pokemon ever, but accidentally got a different one. The employee comes around to unlock the thing so I can get my prize. I whine to my mom, "Aw I wanted the Charizard though."

This dude puts the other one back in there, and hands me the one I wanted. I will forever remember you, bro.

Ehkno

Work to Live

My one co-worker got all my other co-workers to donate money for a gift to me from my hugely underpaid apprenticeship. I received $350, which was exactly how much I needed for an upcoming bill. It really saved me when I had literally $0.70 in my account. A few weeks earlier, actually, a different co-worker noticed me not eating and bought me lunch, then many of them brought me leftovers. That apprenticeship was the worst, but the people were the best.

ladyalot

The Good Neighbor

His name is Duong. When I was in university, he was my neighbor. I got into a motorbike accident and couldn’t go to class by myself, so he put me up on his back and brought me to the class like a hero. When my elevator was broken, he climbed all 13 floors to bring me dinner because he knew I couldn’t go out to get it. Whoever is with him for the rest of his life is a lucky person.

DTNI

Child’s Play

assorted color of wicker baskets on displayPhoto by zakariae daoui on Unsplash

I was walking through the streets of Marrakech after it had just rained, and I was wearing those flimsy flip-flops, so all the wet sand from the street was being catapulted onto the back of my legs. Out of nowhere, I feel a tap on my arm. It’s a young Moroccan girl, not older than 6 or 7 years old, offering me her water bottle to clean my legs.

I politely declined because I could never accept to take someone’s water in that scorching heat, but thanked her and her mother profusely. Children are so pure.

obscuregnocchi

Do the Math

I went to a very small school with a bunch of really amazing math teachers, and one really bad math teacher. For example, she tried to sue a kid for "aggressively swinging his backpack" at her when she threw him out of the classroom for something trivial. He had only picked up his backpack in a completely normal manner.

I was slated to have pre-calc with the terrible teacher the following year and was complaining about it to my amazing math teacher, saying how much I was dreading her class. That’s when I got the offer of a lifetime. My amazing math teacher offered to teach me pre-calc over the summer so I could skip a year of math and go straight to calc with the amazing teacher.

So, once a week, each week over the summer, I met my amazing teacher in her back garden, where we had tea and cookies and she taught me pre-calc. A week before school started, I met with horrible teacher and took her pre-calc final, aced it, and got to stick with amazing teacher. I’ll always be grateful someone cared enough about that.

HeartKevinRose

Second Home

Growing up, I was severely neglected and had no friends due to my lack of hygiene and social skills. One of my teacher aids got wise to it, and brought me to her house to play with her daughter, took me on family trips with them, gave me clean clothes, and just showed me an insane amount of kindness I'll never be able to repay.

thelaughingpear

Through Thick and Thin

I was fired from my last job. It was the first and only time I had been fired, and it sucked. I really liked that job, and I got super depressed. My friend also lost his job later that week, which really sucked because I knew he loved that job, too. He would always tell me that it was his dream job. And right as soon as he found out, he called me.

He called me to tell me that even though he lost his job, he knew he was going to be alright. He wanted to tell me that to set a good example. I knew he was heartbroken, but he put on a strong face for me. And I'll never forget that. Never.

goblin_goblin

24 Candles

I’ve never been able to celebrate my birthday. Between my awful mom and horrible relationships, it’s just become a tradition to lie in bed and cry every year. Well this year, my best friend and boyfriend put their heads together and threw me a surprise “party.” They decorated our apartment, baked me a cake and decorated it to the best of their abilities, and got me some small, thoughtful presents. 24 years old, and finally I had my first good birthday. I cried like a baby.

Butt-puckers

You Shall Not Pass

man in black jacket driving car during daytimePhoto by Thibault Penin on Unsplash

I went out to a bar drank a bit too much with my girlfriends. Some guy saw and tried to push me into an Uber to take me to his hotel. Then, the bouncer wouldn't let me back in no matter how many times I asked because according to him, "I changed my mind and that's not the guy's fault." No one else passing by wanted to intervene. I was getting really scared—until a good Samaritan stepped up and changed everything.

The Uber driver popped out of the front of his car and wrestled the guy off me. He made sure I was okay, gave the bouncer and everyone else a piece of his mind, too. Hope that guy's doing well in life.

grindelvvald

Let the Good Times Roll

I took my sister, who’s in a wheelchair, to the cinema for the first time on my own. At the end, I realized I couldn't undo the brakes because it was a new wheelchair. It was blocking everyone. I felt like crying because I thought everyone was angry at me, but some nice lady helped me, then took me and my sister out. She said she once had a son who needed a wheelchair. This was long ago, but I'll never forget her or the kindness she showed me that day.

Zedfourkay

Tripping out

I am from 1980's rural Texas, where education was laughed at and where the idea of living in a foreign country was ludicrous. When I was 17, I met a Rotarian (like, a guy from a non-profit) who allowed me to go on a year-long foreign exchange. I had never heard of that concept before and had no real idea of what it meant. At 18, I packed my bags and discovered a brand new world! It honestly changed my life FOREVER. Definitely for the better.

While I was gone, I met other foreign exchange students and learned that it was fairly difficult to get into this program. I'd heard ambassadors’ children were being turned down from it. I honestly think that I got to go because no one else from my area wanted to leave the safety of our small town, while I jumped at the chance. I think about that old Rotarian a lot. I owe him everything for changing my life.

GlitteryStrawberry

How to Save a Life

Back in 2018, I had a drastic decline in my mental health, which led to a failed attempt to take my life. I had enough of feeling miserable, so I checked myself in to a program. Afterwards, the hospital gave me a number and location to follow up with my newly-appointed therapist. Upon getting to their building, though, they needed me to pay a co-pay.

I didn't have a darn penny on me and said I couldn't pay. They denied me my appointment, and I remember thinking that when I walked out of there I was really going to go through with harming myself this time. Then a miracle happened. Right before I was about to leave, this other patient stopped me, pulled out her credit card and paid my co-pay.

She had told me that this place and these people saved her life. She said she didn't want me to lose mine because I couldn't afford to be cared for. The intensity of that relief almost cured my debilitating depression, I never felt so grateful in my life. I sincerely hope that lady is flourishing and being the best self she can be. She saved my life; that is the greatest kindness someone has ever done for me.

PurpleDragonDix

Those Who Can Do, Teach

My English teacher when I was very, very young. She was the sweetest I've ever had. She knew I loved the Harry Potter books, even though they were not super popular in France back then. So one day, she brought me HP-themed coloring books from her trip to England. It made me so happy that she thought about me even though she was away from school.

Skelittle

I Recommend This Man

white mug on brown surfacePhoto by Pablo Varela on Unsplash

My boss and mentor wrote me a glowing reference and pulled some strings to get me into a graduate program, even though I was severely depressed and my work performance was nothing to be proud of. I couldn't comprehend or remember anything due to an undiagnosed disease, and I also acted extremely awkward socially. I really don't know why he went so far out of his way to change the trajectory of my life, but I’ll always be grateful.

princesspie

Guardian Angels

I've had many people do nice things for me, but one stands out. I was very young, maybe 16 or 17. I'd had a terrible car accident and needed to get to a specialist downtown during my recovery. I wasn't a confident driver to begin with, and I had never driven downtown and got hopelessly lost. This was before everyone had cell phones.

I stopped at a pay phone in a grocery store. I was sobbing and scared. I couldn't describe where I was, since I was so lost, and I didn't know how to get turned in the right direction. A little old lady stopped to ask me if I was OK, so I told her where I was going and that I didn't know how to get there. She was shocked that I was SO LOST.

I was so far removed from where I was supposed to be. I wasn't even close to downtown. So she literally drove there in her car while I followed her. She just pointed out her window when we got to the address and I turned in. I never got to properly thank her. But it was far from over. To make it so much worse, once I finally got there, I was told they'd had to cancel my appointment.

I broke down, and an elderly couple came to comfort me and gave me some money and said to please take some time to calm down at the cafe next door, have some lunch or something. Twice in one day, I was approached by kind people who just wanted to help a teenager. That was over 25 years ago. I still don't like to drive downtown, but I do. I think of those people every time I have to go there.

coffee-jinky

Saving the Day

My dad cancelled my weekend with him a day before we were supposed to go to Six Flags and do other stuff together. My best friend's parents found out and duplicated all the activities. It meant so much to me.

SquarePants2007

Hit the Road

I was given a car by a former co-worker. At the time, I was walking or riding my bike eight miles one way just to get to work, and then another eight miles to get back home. When working with her, she asked if I wanted a car. I thought she was joking, but said yes anyway. About two weeks later, she said her husband had this old car that he fixed up and it’s ready for me.

From there, she had me meet up at a notary, and all I paid was for a title transfer and tax, which only came around $150. It wasn't the nicest car, but it worked. The car lasted a year, but still to this day I am forever grateful someone would gift me something that truly helped out tremendously. Then, she said there was a catch. I started to get nervous, but it was actually so heart-warming.

The catch was that, whenever I'm able to, I have to pass along a good deed. I've tried to pass this whenever I can. I sincerely appreciated all the help, Debby, and I wish only the best for you and your family. I'm still working on passing along good deeds as we have agreed. Thank you so much for your kindness, especially during a time in my life where I thought there was little hope. There is always hope.

TillaciousG

Color Me Surprised

A woman I worked with a few years ago knew my 30th birthday was coming up and asked me what I was doing. I just said I’m visiting family, but she also found out that I’d never had a “surprise” before. I might get a present and maybe a bit of money and I was happy with that. I had no idea the gift she was about to give me.

At my parents’ house, they’d forgotten to buy a cake, so I just picked up a Victoria sponge cake and stuck a couple of tea light candles on it. It was fine, I don’t complain. But when I got back to work a week later, my lovely colleague had organised this beautiful two-tier birthday cake surrounded by gifts! And then she really surprised me.

She produced tickets for us two to get a drink at this ice bar place and tickets to go to the theatre. She did this because she remembered me saying I hadn’t been since I was a kid and no one I knew was interested in going. I was so shocked, I was nearly in tears. This was the very first birthday surprise I ever had. I will never forget my 30th birthday because of my colleague.

My_slippers_dont_fit

A Purr-Fect Present

person walking inside building near glassPhoto by Heidi Fin on Unsplash

I worked as a retail cashier at a drug store. It was the Christmas season and CRAZY busy. We had tins of chocolates on sale for under $10, and they had designs of kittens and puppies on them. I mentioned to a lady who was buying a bunch that one tin in particular looked identical to my cat. She bought the tin and gave it to me!

I actually cried. To have a stranger spend their own money on someone else in that capacity. I’ve never had it happen before. It was years ago, and although the chocolates inside are long gone, I still display that chocolate tin every year at Christmas.

Yippee614

Girl Power

I was in a boarding school, so I couldn't go home or anything like that, and I was also really out of touch with my emotions. Very “keep calm and carry on.” One day in class, I was having REALLY REALLY bad period pains, and since I'm not the kind of person to share much, I was trying to hide it even though I was pretty much in agony.

My friend sitting next to me could clearly see something was wrong, and eventually I told her. So she sneaked into the dorm where you're not supposed to go during class hours for me to fetch some medication. She also offered to bring me dinner so I didn't have to move once I got home from class. She even told me jokes and stuff to cheer me up. I’ll always be grateful.

LoveTatForMe

Memento Mori

I couldn’t be there for the passing of my grandmother because I was at university, so my uncle had a bracelet made for me. It was engraved with her handwriting.

shortgirl1996

One Happy Ending

I had a really bad home life growing up. My friend—and at the time she was only loosely my friend—had two incredible moms who heard what was going on with me, and pretty much immediately got involved. At the time, I was emaciated, constantly terrified, and never let anyone get close, especially adults. When it got really bad, I used to dumpster dive and collect scraps from the school cafeteria for food for myself and for my brother.

I was chronically sick, mentally ill, rarely slept, and skipped class all the time. My friend's parents started dropping off bags of food at school for me and my younger brother. One night, they invited me over and I just...never left. They moved my brother into the house. They had absolutely no money. Not a freaking dime.

The money that used to be split between four people (two kids, two moms) was suddenly split between six. The house we shared was a half-finished re-modeling project and a total hazard. We didn't even have doors installed inside! Just curtains. To me, though, it was magic. I thought the fact that we didn't have sinks—that we had to crouch over the tub to wash our hands—was mythical.

My moms hugged me every morning and told me how special I was and how proud they were of me. For the first time in my life, I was stupidly, ridiculously happy. Every morning I woke up, my heart would race until I thought it might burst. I was literally that happy to be alive. The second I woke up—I mean the second—I bolted to the kitchen to say good morning to my moms and get a hug.

My friend (now my sister) and her family did everything for us. No rhyme, no reason. I stopped skipping school. My grades improved. I started earning scholarships. I got into a fantastic university. I now have a degree, a fantastic job, friends, and a family that I love.

fluffy-lettering

Kindness Is in Short Supply

On the last day of school, I was helping my art teacher clean up for the summer. She knew I was rather poor growing up, so she gave me all the leftover paper, some really high quality bristol board and watercolor paper, all of the leftover prismacolor pencils, tons of paint brushes, and other various art supplies. It was her last year teaching, and she didn’t care to save the stuff for the next year. I still miss her. She was the best teacher I've ever had.

Vicarious124

Long Time, No See

photo of pub set in room during daytimePhoto by Jason Leung on Unsplash

I was at a restaurant in Boston by myself on a Friday night. It was 7 pm, so I was just enjoying a nice dinner by myself before heading back to my hotel. There was a man with a wedding ring on who asked me if the seats next to me were taken. I told him no, and he and his friends sat down. He eventually started chatting with me and it was friendly, but then he started hitting on me.

I brushed him off, and he slightly backed off…but then started eating French fries off of my plate. I pushed the plate away and asked the bartender for my check. I was in the last seat at the bar, so I had nowhere to go other than to wait, and the bar was packed. The guy then tells me I’m beautiful and asks if I want to go back to my hotel with him.

I told him again no. He asked again, I told him I was married and he said “So? So am I.” I’m so grateful for what happened next. All of the sudden, this voice says to me “Oh my god! What are you doing here? I haven’t seen you in so long!” And a woman hugged me. This woman and I chatted and pretended we were old friends while I paid. She then walked with me to my Uber to make sure I got into it safely and that he didn’t follow me. I don’t know where this woman is now, but she made me feel safe.

mnmacaro

Mirror Image

I went on a homecoming date and ordered a bunch of food. While we were there, this old couple ended up buying our dinner because we reminded them of what they used to look like when they were young. I’m very grateful, because I didn’t actually have enough money to pay for dinner. I was maybe $30 short. I’m still with the girl three years later.

Frozen_Babies69

A Grave Secret

I have many family members interred in a small cemetery with a few unattended graves that I occasionally clean and place artificial flowers on. Sometimes I do the ones around them. I feel morally obligated to honor their memory. One day, I found a letter. Its contents were heartbreaking. Obscured behind my father's flowers, in an inconspicuous brown envelope, was an effusive message of gratitude from an old woman whose arthritis incapacitated her.

She had seen my maintenance of her husband's grave from her house across the road and wanted to thank me for my compassion. I was confounded because I never anticipated any recognition. She said she asked her daughter what she could do to compensate me, and she purchased an iTunes voucher for her mother to give me in the envelope.

It was one of those letters and gestures that the gratitude and appreciation emanated from the very paper. The handwriting was so elegant and fastidious; I know she took an inordinate amount of time composing her words. She loved her husband beyond articulation. We have tea together twice a month now.

VelvetDreamers

A Class of His Own

When I was in school, I had a classmate who was terminally ill. He wanted to do all the things he wouldn’t grow up to do, and pretty much our whole school got involved. One girl’s parents owned a nightclub, and they decked out the VIP lounge and served mocktails to roughly 100 students. The kid wanted to be a police officer, and one boy’s dad arranged for him to go on shift with him for the day.

He wanted to go on a beach holiday, and the teachers put little kiddie pools around the long jump pit with water in. We all did something off his list. He got 62 valentines cards in October! He was always such a kind and thoughtful guy that everyone was happy to join in. His mom messaged me a few weeks ago just to catch up and she said she can’t believe that this year it’s 20 years since he passed, and she's so grateful that everyone made his brief time on earth so wonderful.

MamaBear8414

A Little Something Extra

My dad is a retired junior/senior high school art teacher. Every single morning for well over a decade, he packed an extra lunch and put it in a place in his classroom where a student whose family was struggling could take it without making a big deal of it. Eventually, when the older student graduated, one of his younger siblings started taking his class.

The kid would already know he could take the extra lunch bag without having to face talking to my dad about it, or being embarrassed in front of the class. I used to ask why Dad packed two lunches while I was growing up, and he would just say, “I sometimes get extra hungry.” My mom later told me the truth. He is such a quiet, humble, and extremely generous man.

saudadedabahia

man in white dress shirt wearing black framed eyeglasses
Photo by krakenimages on Unsplash

When you've spent enough time in your professional industry, you tend to learn secrets about the industry that the general public won't know.

For example, I work in social media. I create social posts for influencers and activists. I have no real affiliation with these people, and I usually don't even get guidelines on what to post, past that I have to post every hour or so.

Every industry has a secret, and Redditors are ready to share secrets about their own industries.

It all started when Redditor Thealexiscowdell1 asked:

"What is a "dirty little secret" about an industry that you have worked in, that people outside the industry really should know?"

All The Same

"Not all that much of a secret, but, i used to work in a peanut butter factory, we produced about 25-30-ish different storebrands ranging from very cheap to stupidly expensive, we had a grand total of 3 recipes, chunky, not chunky and no additives."

– ptvipers

"Peanut butter should taste like peanut butter."

– GroundbreakingAsk468

Yuck!

"Wash the top of your cans. Mice poop on those things all the time while they are in warehouse or transit."

Munchez8

"I’m so relieved that my mother raised me to do this lmao. I thought it was strange growing up but then I just started to do it automatically without question."

glowmilk

"Absolutely, I did security at a local supermarket warehouse, and doing my walkthrough, I saw rats 🐀 so big the porters used to ride around the warehouse on them (obviously not really) but I did see the rats and they’d be everywhere. Of course, they cr*pped on everything."

– peepers63

Quite The Employee Discount

"I worked at a major jewelry company in the US. When we wanted to buy jewelry, we paid what it costs to make the product (material, labor, shipping), plus 10%. I paid around $115 for a pair of $950 diamond earrings."

– SComstock

"I worked wholesale diamond sales so I had connections throughout the entirety of the industry. Made my wife's 15k+ engagement ring for about 3k."

– Kreepy_Quoll

Keep Track Of Your Belongings

"I worked in the moving and storage industry and if you EVER pay movers to pack and move your family, DEMAND an itemized bill and proof of service."

"These people are out here RAKING people over the coals. Inflating box counts, charging for services not performed, etc. it’s not AS BAD if it’s COD but if it’s a corporate move for your job?? DEMAND IT. You might not be paying for it out of pocket, but it’s still showing on your income as taxable wages."

"special note to say not ALL companies do this but ALL the ones I worked with did."

– YEEyourlastHAW

Perfect Fit

"High volume recruiters spend an average of 10 seconds looking at a resume."

– K4SP3R_H4US3R

""You are a perfect fit for this [job title that's not remotely close to what you have done in the past] position based on your experience at [company].""

– F**kItImStillTired

"Emails are mostly just basic keyword match mass batches. They might not have even read your CV, it just had a keyword."

– LBertilak

"Totally. It's usually through LinkedIn. I generally respond with, "Oh wow! What part of my profile do you think makes me a good fit for the position?""

"Crickets..."

"And block."

– F**kItImStillTired

Heavier Is (Apparently) Better

"They put little weights in lipsticks to make them feel more expensive so they can charge more."

– RandomRedditCount

"Same for Beats headphones."

– BenHippynet

The Truth Comes Out

"Zoos and museums are universally held together with double sided tape. The size or prestige of the organization doesn’t matter either."

– Pentastome

"You guys can afford double sided tape?"

– ContentPriority4237

"We had to use single-sided tape, taped together."

– elenduwir

"Also, the dinosaur bones that you're ooh-ing and aah-ing over are probably plaster. The actual bones are stored safely in the basement."

– janisdg

"I imagine most artifacts on display aren't real, just very high-quality fakes. You really can't trust the general public not to f**k it up somehow. Honestly, as long as the museum is using the real ones to learn more about our history, I'm OK with it."

– RhynoD

Like Cramming For A Test

"When the health inspector shows up, a mad scramble happens in the back to clean the kitchen while they start the inspection in the dining/bar area of the restaurant."

– Lone_Buck

"Yup. One manager will hold the health inspector up in the front of house while back of house is busy labeling and making sure minor violations they visibly see are dealt with."

– kettyma8215

"Truer words have never been typed lol send out the king or queen of small talk and people skills while the back of the house tosses anything that isn’t temping correctly and runs ribbons of labeling to the walk in to make sure it’s all labeled."

– EatTheRichbish

Sneaky

"If you’re ever buying bulk gravel/sand/crushed stone from a local pit/quarry that has scales to weigh the amount of product you’re getting- you’re getting f**ked because you’re paying for water. Most of these pits/quarries spray the living f**k out of their stockpiles before/during operation to make the material heavier in the truck. Never buy by the ton- always buy aggregate by the cubic yard. It’s a measure of volume- not weight."

"Source: I own a rock crushing business/multiple quarries and I charge by the cubic yard to not screw the public :)"

– ianwrecked802

He No Longer Works For The Company

"I wouldn’t say it’s mostly a secret but agency staffing firms churn and burn college graduates who are basically thrown in the wild. The recruiter you worked with may be gone in six months and that’s why a lot of ghosting happens."

– resident16

"Yeah, recruitment and headhunting are not altruist professions. They're not social workers looking out for clients best interests."

"Story time:"

"I got a high-paying job via a headhunter. After three months at the new place, I realized I hated it, and I quit."

"Three days later, I got a call from the headhunter, and he was IRATE, YELLING at me over the phone at the top of his lungs. He called me every name in the book, and went hoarse from yelling."

"Turns out, he gets paid a commission for placing me at that job ONLY if I stay at least 90 days. I just happened to quit on the 89th day coincidentally."

"So he lost out on a good chunk of money thanks to that."

– whomp1970

Flora

"The roses you buy at Valentine's Day were harvested around Xmas. It's the worst time of the year to buy roses and I don't mean because they're more expensive. They're also the worst quality because it's a longer holding time between harvest and use than any other time of the year."

"Never ever ever send flowers through an order processing service. Look at the location you're in or sending to and talk to a florist in that area directly. Don't pick a picture off some external website. Ask the florist what they have and can make that fits your budget. If you're worried, ask them to text you a pic of the completed design."

– VinnyVincinny

​The Psychology Of Groceries

"There is a lot of money spent every year that decides where specific items are placed on grocery store shelves."

"If you're at a grocery store that's part of a chain, and you look at a shelf and there's an item that's approximately at eye level, I guarantee you that the company that makes that item paid a lot of money to put them there. There's lots of weird psychological tricks that go on in terms of how stores are laid out."

– blueeyesredlipstick

"Candy, sugary cereals with mascots, the more expensive toys...etc. all at child height."

"The milk and toilet paper are always in the back because those are what people often make a quick run to the store for. By putting it in the back, it forces the customer to walk past all sorts of tempting end caps. The chances of the person going in for one thing and coming out with a bunch is increased."

"People joke about doing this all the time at Target, but it's not just a joke, Target actually paid a lot of money to get customers to spend a lot of money. All by designing things just so."

"I learned this in the one and only marketing class I took. It was really interesting, while also being kinda horrible."

– _Futureghost_

Turns out the world is even more manipulative than I thought!

man holding telephone screaming
Icons8 Team on Unsplash

Like many people, I spent my time in retail. Customers were by far the hardest part of the job.

In college, I worked as a "bookseller"—our official title—in a mall for a national chain of bookstores. Without fail, every shift one or more customers would ask for something like "that book, the red one, by the guy."

When we'd ask for more information—like genre or if it was new or where they saw it—they'd just repeat, "red book, guy, you know which one I mean."

We most definitely didn't know which one they meant, but customers thought if we worked in a bookstore we should know every book in print from even the vaguest of descriptions. And they'd get mad when we didn't.

Anyone who has worked with customers has war stories.

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