Rudest Customer Ever Demanded This Ice Cream Shop Employee Give Her Child Her Bracelet. But Was Shocked When The Manager Did THIS.

Knowable

The customer is not always right, especially when their demands go above and beyond store products. There is a fine, definite line between employee property and customers' needs. In this story, the customer crossed that boundary and this is what happened:

Source can be found at the end of the article.



Bit of background: My store isn't a typical ice cream place. We don't actually scoop the ice cream for you, nor is it self-serve. The ice cream (or custard, or yogurt, or whatever) actually starts out in liquid form, then we freeze it into a solid using liquid nitrogen. It's a really cool process, and most customers (especially children) love it.

Our story takes place earlier today. It was my first day back from a vacation visiting my brother in a different state. Because he lives very far away, and is much older than me, we don't get to see each other much. Anyway, while I was visiting him, he bought me a very pretty bracelet shaped like a butterfly (important). I decided to wear that bracelet to work today.

The day started out normal enough. Most of the customers were nice and easy-going, most of the children that came in were well-behaved (you'd be amazed how many kids treat the store like it's a playground). I thought the day was going well...until this lady came in.

We'll call her She-Devil (SD) and her two year old daughter Spoiled Girl (SG).

I greet SD and go up to the counter to take her order.

Me: Good afternoon ma'am, have you been here before?

SD: Yes.

Me: Okay, great! Do you know what I can get for you and your daughter?

SD: (rather curtly) We haven't decided, you don't need to pester me.

So that's how it's gonna be? Fine.

Me: (putting on the retail smile we all know and love) Of course, take your time. Let me know when you're ready to order.


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About five minutes later, SD calls me over.

SD: Hello! Excuse me! I'm ready to order now.

Me: Yes ma'am, what would you like?

SD: You know, it's really ridiculous that I had to wait five minutes for you to take my damn ice cream order.

Really?

Me: Yes ma'am, I apologize for the wait. I just wanted to ensure that you had enough time to decide. What would you like today?

SD: I don't want anything, you've ruined my appetite. (Seriously?!?) My daughter, though, wants [flavor] with [topping].

Me: Certainly ma'am, what size would you like?

SD: UGH, you mean I have to tell you the size? You don't just know?!?

This went on for a few minutes, until SD finally told me the necessary details for her order. I mixed the liquid together, and proceeded to start freezing it. As I began to freeze it, SG caught sight of my bracelet.

SG: Mommy! Mommy! A butterfly! I want it.

SD: (to me) Where did you get that bracelet?

I explain to her that my brother gave it to me as a gift, and we had purchased from a flea market in his state.

SD: Well, my daughter really likes it, and I certainly can't go to [state] to buy one. (Even if you did go, it's one of a kind...like many things from flea markets.) Would you give it to her?


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Me: (stunned) Uh...I'm sorry ma'am, this bracelet holds a lot of significance for me. It was given to me by my brother, and I don't see him very often--

SD: Yes, yes, I don't care about that. Well, if you're too selfish to give it to her, (what?) at least let her wear it for a bit. I'm the customer, you're required to do what I want.

Umm...no. First of all, I've seen the way your child is acting in the store. She's climbing all over the tables, knocking stuff over, behaving like a monkey on speed. (I don't blame the kid for doing this, as she doesn't know better; I blame the mother for not supervising her child in a public place).

I'm willing to bet that she would break it ten seconds after I give it to her. Second, it's my property. I can give (or refuse to give) it to whomever I please. Third, and perhaps most importantly, as I already explained to her, the bracelet holds a lot of sentimental value for me. I would be very upset if she broke it, lost it, refused to give it back, etc.

Me: I'm sorry, ma'am, but I will not be giving her my bracelet.

SG begins to bawl. SD leans across the counter, nearly spitting in my face.

SD: WHY NOT?!?!?!

SG: Mommy she doesn't know how to share!

SD: You've made my child cry, you stupid b**ch! I DEMAND TO SEE YOUR MANAGER!



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Sigh. I go to the back to fetch my manager (M), who is a really cool lady. She's just a few years older than me, and she's someone that will have your back. I try to explain to her what happened, but I'm really upset (I've never had a customer yell at me before). She tells me she will handle it, and gets me a drink of water. She heads out to confront the She-Devil. Both she and SD were talking loudly, so I was able to overhear their conversation:

M: Good afternoon, ma'am. I see you've had a problem with my employee?

BF: YOU'RE DAMN RIGHT I HAVE A PROBLEM WITH HER!! SHE MADE MY CHILD CRY!!!


M: I see. And this is because she refused to give your daughter her bracelet, is that correct?

SD: Yes. WHAT are you going to do about it?!?!

M: Nothing.

SD: Excuse me?!

M: You heard me. The jewelry is her property, and she has the right to refuse to give it to your daughter. I won't tolerate abuse of my staff. Please pay for your ice cream and leave.

I cracked the door open, and SD's face was priceless. She speechlessly paid for her ice cream and left with her bratty child in tow.

All that over a $10 bracelet...Wow.

(Source)


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