Working retail is the secret to being angry literally all the time.
Customer service is already difficult, but retail, with its low pay, long hours, and difficult streams of humans you're dealing with on a daily basis is enough to drive even the kindest, most sane human up a wall.
And when you get those people who seem determined to make it harder.....it's anybody's guess what your next reaction will be, including yours.
Here were some of those answers.
This Or That
This wasn't an incident that made me angry, but rather I was going to lose my sh*t in the sense this interaction made me feel like I was losing my mind.
I worked at a weird Starbucks that was drive thru and walk up only, there was no indoor seating. There were signs on either side of the walk up window displaying a menu with a photo of each product that was listed. If I was working at the walk up window I couldn't see the menu, even if I leaned out the window as much as I could.
One day a woman came to the store, asked me a question about parking or something, and then ordered. She pointed at the menu and said "Could I have that one?"
"I'm sorry, which drink are you pointing at?"
She points again, "That one."
"I can't see the menu from here, could you tell me what drink it is?"
"I really can't see the menu, can you tell me what it says?"
What the heck? Maybe she doesn't speak English. No, she asked me something in perfect English earlier. Maybe she's embarrassed to pronounce the drink name wrong? Maybe she's illiterate?
"What color is it?"
"Do you want a hot or cold drink?"
"Do you want something with coffee, or maybe something sweet?"
"Did you want a frapuccino?"
It went on like this for a while until I gave up and just rang her up for a grande iced caramel machiatto. She seemed perfectly happy with it when I handed it to her.
She Hit The Floor, Next Thing You Know, She Got LOW
I worked at a department store. I was in charge of the truck and stocking. Usually this included making the department I worked look good, refolding clothes, straightening stacks, sizing the clothing racks, etc.
I'd just finished the juniors department when I turn around and see so many clothes on the floor. There was a teenager picking up folded shirts to look at them and then she was just throwing them on the ground.
It was a particularly bad day for me as all but two of our truck team had called in. I didn't have time for this at all.
I politely asked her to stop throwing the merchandise on the floor. Its fine if she wanted to just set the stuff back onto the tables, but seriously stop throwing it on the ground.
This turned into her proceeding to throw piles of folded clothes on the ground. Picking up hanging items and just tossing them.
So I asked where her parents were. She refused to answer. So I paged overhead asking for the parent of said teen (I described her clothing and hair) to come to the juniors department, as their daughter had something amazing surprise for them.
It wasn't long before a lady walked over with a smile on her face, and then it just fell into the most pissed off/disappointed/disgusted look. She looked at me, then her daughter. The girl tried to say I was the one that did this and was trying to blame her for being bad at my job. Her mom was having NONE of that.
Mom apologized profusely for her daughter's behavior and asked me to show her how we folded the clothes. I tried to tell her not to worry about it, I just wanted her kid to stop. She insisted, so I showed her the fold we used on shirts and the ones we used on pants.
I started picking things up, and noticed that the mom had gone to work telling her daughter how to fold everything. Eventually she told me I could go do something else, they weren't leaving until her daughter fixed everything.
I had other things to do, but I came back later and they were finishing up. Daughter was in tears, saying she was humiliated and that this wasn't her job. Mom just kind of stood there chuckling and said, "it's your job right now, you make a mess you pick it up. Rules don't stop at our front door, they apply to anywhere you go."
Started off as one of the worst experiences but ended on a high note, for me at least.
I worked at Target in the clothing department for about 3 years. One night I was on the closing shift (6pm-11pm). If you work the closing shift, you spend pretty much the entire shift zoning your assigned area. For me, that meant folding clothes for 5 hours. This particular night I was assigned the women's area, which is the largest. Around 8pm a woman, probably in her late 40s, approached me.
She asked if I could help her find maxi skirts. I happily walked her to where they were. She then asks my opinion on which skirts I liked the best. Again, I happily told her. She grabs every single print we offer in the skirt. Then she asks me to come back to the fitting room with her. I obliged.
When we get back to the fitting room she wants me to stand outside the dressing room as she tries the skirts on. She comes out after each one and spends about 5 minutes going back and forth on "does this look good?" "Is it the right size?" "I don't like it." "Actually I do like it."
She asked me to fetch different sizes for different prints. She also has an attitude while she's doing all of this. Telling me that it's my job to help her. This went on until about 9:30. Finally, I think she's done. She now has about 20-25 skirts in her dressing room. She leaves them all sprawled out in the room and proceeds to tell me that she doesn't want any of them. Then she tells me to have a good night and leaves, leaving her mess behind. It took everything in me to smile back and to say have a good night as well.
Also, about 2 years later, my cousin was working at an office and some lady came in there. When my cousin was telling me about the lady and how she was a pain who kept going back and forth on things and was being so rude... We discovered it was the same lady I had helped before. So apparently this is the norm for her.
The End Of My Career
This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.
One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt. (The day she'd bought the item in question had not been a fun encounter to begin with).
She started screaming that she should be allowed to return it because she has cancer and I have no idea how hard that was. I nursed my grandfather through Stage 4 lung cancer so had some idea but simply gave her calm reassurances. I did stick to the policy though. Side note: she'd been a nightmare long before she became ill and probably should have been banned already for some of her antics.
After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.
She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.
She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.
There had been a young couple in line behind her who promptly approached the counter and asked if I was okay. The head manager took over the register and sent me to the back to calm down. When I came out, she told me that the crazy woman had caused a ruckus at our sister store a few doors down and was now, finally, banned from both stores.
I quit the store and took a job in an office a few weeks later.
Physics Be Damned
Guy slammed a hot water bottle down on the counter and loudly exclaimed, with wife nodding in agreement behind him, that he'd put cold water in it 3 hours ago and it still wasn't hot.
That's Probably Worse
Idk if this counts as retail, but I was an intern at an aquarium, and while working at the touch-tank, a kid swallowed a handful of sand, I told his mother, and she told me that he was only four. He proceeded to swallow another handful of sand.
When Stubbornness Defies Science
Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.
How Does Capitalism Do This To People?
Former Blockbuster employee here.
There was a woman who not only absolutely refused to pay her late fees (which were legitimate), she became so enraged that she threw her stack of tapes at me, hitting me in the face. She then marched around the store and knocked every cassette, DVD, and coverbox that she could reach off of the shelves (some with her hands, some by swinging her purse), while shouting obscenities.
My manager got on the phone and called the police. When Angry Lady finished trashing the store, she demanded to know which cars out on the parking lot my coworker and I drove. When we refused to say, she spit at us and knocked all of the candy/shelf talkers/etc. off of the counters, and began stomping on them.
I don't know if it was divine intervention, or luck, or what, but as Angry Lady was spitting and stomping on the candy, another woman walked into the store. This woman just happened to be my next-door neighbor...and a police officer.
Officer Neighbor Lady approached Angry Lady and identified herself as a police officer. As she attempted to ask what the problem was, Angry Lady shouted, "WHERE'S YOUR F*****N' BADGE, B***?!", spit at Officer Neighbor Lady, and attempted to flee.
Officer Neighbor Lady grabbed Angry Lady before she could reach the door and a scuffle ensued. In a blink, Officer Neighbor Lady kicked Angry Lady's legs out from under her and she went down like a sack of bricks. I'll never forget the SMACK sound her face made when it hit the concrete floor (satisfying!).
While she held Angry Lady down, Officer Neighbor Lady asked me to go get her purse, out of which she pulled a pair of handcuffs. As the cuffs locked around her wrists, it was then that Angry Lady finally realized what trouble she was in. She began to sob and wail loudly. She promised to make nice, pay her fee, and begged to be let go. Two uniformed officers arrived and hauled Angry Lady away, screaming and crying like a lunatic.
Turned out Angry Lady was actually the mother of a student at my school (I was in high school at the time). He avoided me for the rest of the year (felt terrible for the guy). We found out later that Angry Lady was not under the influence of any alcohol or drugs - she was just a volatile, childish jerk. She was banned from every corporate Blockbuster store.
Oh, and the late fee she owed? $12.
Hot Coffee Drama
When I was a kid, I worked at a fast food restaurant and opened on the weekends. Toward the end of the breakfast rush, some guy comes through with a huge order. We were getting ready for lunch, and didn't have anything he wanted already made, so it took us a few minutes to get it together.
He starts cussing at me that he is late for church, and I need to hurry the hell up. I explain that I will get his food out as soon as the cooks are done, but that's not good enough for him. I finally reached my limit, and told him he should probably leave the house earlier next Sunday.
Dude throws hot coffee on me through the drive-thru window. My manager sees this, and asks me how much their food is. He then pulls that amount out of the register, throws it at the man, and tells him to get the heck out of his drive-thru. The guy threatens to call the cops, and my boss told him they were already on the way and he needed to leave if he didn't want to get arrested for assault.
"Uhh, why this model of shoes has seams on the right, and that one has on the left?" Dude, are you serious? I sell, not design this stuff!
"The mother bought..."
I've had this one mother of a few teenagers tell me verbatim,
"You know if you slowed down, we wouldn't run into this situation."
Story behind it: The mother bought a whole lot of stuff, including some taquitos and a slushie. One of her kids come in and drop their stuff on the counter so I added them and the mom asks "Did you include this?" in a mean manner. While the kid says I'm paying for myself so I void the things the kid put down with the mom still asking and I go "No" and she tells me that quote.
"On one particular Thursday..."
I work at a Starbucks, and you can imagine all of the customers we get. Especially being the only location in my city with a drive thru. But there was one lady who stood out among everyone.
Every Thursday is happy hour, which is a buy one get one for hand crafted espresso beverages, so lattes, Frappuccinos, anything we have to pour out blood, sweat, and annoyance into.
On one particular Thursday we were extremely busy, and one lady came in and decided to order 8 different frappuccinos. All fairly complex; 4 different types of milk, all with more than one syrup and some unusual "secret menu" item that made the print out sticker about half a foot long.
Anyway, there were only two of us making beverages, I was doing cafe orders and my coworker was making drive thru orders, so I got flooded with frappes.
I had already heard this lady chew out my coworker on the POS for not making half of her order free, so I could tell she was a total Karen. But about 2 drinks in she yells at me asking what's taking so long, why I'm purposely working so slow to ruin her day, etc.
I politely explained to her that we only have one blender at the moment so it takes some time to make the drinks, (our other one had been broken because the motor wasn't working properly). She accused me of being extremely rude to her and asked to speak to my manager, and considering they weren't in at the time I asked one of my supervisors to come out.
This lady exclaimed that I had called her a btch, told her to sit the fck down and wait for her damn drinks, and some other bullshit she made up on the spot.
Right then, I used my right to refuse service to anyone, and dumped her three finished frappuccinos down the sink while looking her dead in the eyes. My supervisor backed me up, saying that if she was going to act this way, she would have to leave.
She walked out so fast, without even getting a refund, and I haven't seen her since.
The highlight of that day was getting a 20 dollar tip from an older gentleman which he had given to me as somewhat of a pat on the back for having to deal with that lady, and everyone in the store politely waited for their drinks and thanked everyone in the store.
"I told him what he needed..."
A customer asked me about our coupon. I told him what he needed to know. He asked again and I told him. This went on for a couple minutes before I called up the assistant manager, knowing if my patience was tried any longer I was gonna go off.
"I was a salesman..."
I was a salesman at cell phone store until two years ago, had a guy come in one night about 30 minutes before the store closed. I was the only one working at the time. He wanted to return a phone he had bought because he couldn't get used to the operating system, it was an iPhone and before that he had only used android. Nothing wrong with that, people have their preferences, I myself prefer android, to each his/her/their own. I check the gentleman's receipt and he is within the return period.
I look through the bag and see that the box the phone came in is still neat and tidy and has the charger, headphones, and warranty papers all where they should be. All seems to he om order. Finally I inspected the phone itself. The front looks okay, just heavily fingerprinted. I take the case off and I turn the phone over to look at the back and this thing is massacred. The back is scratched to hell and back. It looked like someone took a weed whacker to it. The glass lens on the camera was smashed. As I'm staring it open mouthed and wide eyed I glance up at the guy and he is just staring me down and then says, "the refund will go back to my card correct?" I took a second to answer because I couldn't understand the stupidity.
I finally said, "Sir, I can't take this back. Not at all. Our policy states that any return or exchange must be in 'like new' condition in order to be resold, albeit in 'open box' condition and with the extensive damage on the back, I cannot return it."
What ensued next was the most idiotic I ever seen a person act.
He said, "There's nothing wrong it. I don't see anything."
HOW DO YOU NOT SEE ANYTHING WRONG?
I looked at him dumbfounded and said, "The phone is right here between us, we are both looking at the same phone, look at the back plate and the camera."
He said, "It looks fine to me. Please refund my money, I don't want it."
"Well, as I said, I cannot take it back. I will not take it back."
"You have to, your policy says I can return or exchange purchases within 30 days and I'm within the 30 days."
"Yes you are, but the phone us damaged."
"No it isn't, where do you get that from?"
"From the fact that it's scratched and the camera lens is destroyed."
"I want to take to corporate."
" Alright, here is their number," I say as I had him a card with the number for customer service.
As he talked to them I went about the store finishing up my closing duties. He put the phone on speaker so I could hear the entire conversation. They told him the same things I told him and also told him that regardless they had no power to compel me to take a phone back. After a while he hing up on then and then sat at my desk staring me down until I can back over to finish the cash reporting at my register.
He looked at me and then said, "So when will I have my money back?"
"I am not returning that phone. Not a chance. You have been arguing with me for 30 minutes now, it is past 9:00pm, my store is now closed. The manager will be here tomorrow if you'd like to talk with him, but as of tonight I cannot and will not return that phone."
At this point his entire demeanor changed. Before he had just been a moron but had been calm. Now he lowered his head slightly and creased his brown and yelled, you f------ piece of scum. That's what you are. You are scum. Absolute filth. Worthless."
I'm not having this so I simply told him, "Gather your things and get out of my store. I will not be spoken to like that."
"No, I'm not leaving until you take this phone back, refund me, and reactivate my old phone."
"You need to leave. This is not public property. If you don't I am calling the police."
"You won't do it because you are spineless, scum."
So I called the police while staring him in the eye. He because even more furious and pushed my desk, not enough to damage it, just enough to nudge it slightly. At this point I realized that he may have weapon of some kind and me trying to stand my ground and be formidable with him may not be the smartest move, I went to the back of the store which is through a locked door and watched him through the security cameras to make sure he didn't trash the place or steal anything. When the police finally arrived I came out and told them the whole story to one officer while the angry man spoke to a separate officer.
The police finally told him that I was right, he needed to leave. The next day the manager called the guy and told him not to come in because he would not return the phone. I had taken pictures of it to show the manager. The man called relentlessly and tried to enter the store but we barred him from it. We eventually told him that if he kept it up that we would involve the police again and press charges this time. He eventually quit harassing us. The best part is the time in between his purchase and attempted return, remember I mentioned he was within his 3p day return period, he bought it two days before trying to return it.
Two days and he trashed the back. My theory is that he was fully aware of the damage and deliberately came so close to closing time thinking I wouldn't be as diligent because I wanted to leave for the night. As for why he wasn't seeking an exchange I am unsure, maybe he just came to conclusion that he didn't want a high phone bill, I have no idea. But those are my theories at least.
"So I ring her up..."
This happened today, a few hours ago.Not as crazy as the others, but I'm still pissed off.
This lady comes in with a return without a receipt. I ask to see her driver's license so I can scan it. So she opens her wallet and lays it on the counter in front of me and gives me an expectant look. I reach to pull her license out of the pocket (to scan it, like I told her, I thought it was pretty fucking obvious I couldn't do that when it's all covered up and I can't see the barcode on the back) and she pries my fingers off of her wallet and angrily says "Don't touch my wallet!" So I ask her to pull it out so I can scan it.
So I ring her up and give her a gift card with store credit. She gives me an angry look and leaves. Then, not a minute later, comes back to my register and demands to speak to a manager. All I can hear while I'm ringing up the next customer is this evil soccer mom loudly talking sh~t about me and everything I did wrong, then my manager has to break the rules and trade her gift card for cash just to get rid of her. I was trying to start up a conversation with the next customer so I didn't have to hear her being so horrible, but it didn't really work out.
"It's not that extreme..."
It's not that extreme, but I work at a Domino's and I have to listen to people asking me how many slices are in X size pizza. They're all cut the same. They all have 8 slices. Of course they aren't happy with that answer.
"She tried to start in on me..."
I managed a coffee shop in college that also had ice cream on one side. Shakes, sundaes, cones, etc...
Had a new girl working her first shift and this rude chick paused her annoyingly loud cell phone convo to berate this girl because she accidentally started to scoop the wrong ice cream. Honest mistake but this chick starts screaming at this poor girl and calling her all kinds of "idiot, dumb b!tch, etc...". The new girl was shaking and trying to apologize while fighting back tears. I walked over and whispered to her to go hang out in the office and that I'd take over. Then I slammed the door to the ice cream case closed and looked at the chick and told her "Get. The F*CK. Out" as calmly as I could.
She tried to start in on me but I just turned to the rest of the line and said "no one is getting ice cream until she's gone. So figure it out."
The rude chick bounced pretty quickly after that.
"I told the lady..."
Was a dog trainer at a pet store talking to a customer about training for their dog. She had her father with her and says something like 'don't worry I'll take care of it' and proceeded to hit the dog. I about lost my sh!t. I told the lady to never let her dad do that again. She was sad but I don't think it changed anything.
Also had someone bring in a litter of puppies that they were feeding fried chicken to. That was very very sad.
"I answered the customer service phone..."
I answered the customer service phone at a supermarket. A customer told me that our produce scales were wrong, because when he got home he checked the weights of all his fruits and vegetables on his kitchen scales and they were different from how the store weighed them. This was a HUGE and unacceptable act of fraud on the store's part, obviously. He had calculated the weight differences and demanded that I refund the amount he'd been "overcharged". The sum? $0.17c.
"I think I actually..."
I think I actually have one for this.
For some backstory, I work at a small store that has 3 locations, two in the city I live in and one an hour away. At the time this happened, I worked in all three locations throughout the week. This story takes place in the location an hour away, where I only worked on Mondays and Thursdays. The other employee worked the other days at this location, we will call her S. S often brought in her girlfriend to hang out, which was fine and our boss didn't care as long as work got done and customers were helped.
Supposedly S's girlfriend looked like me (I have seen her, the only similarity is that we are both blonde, and not even the same shade of blonde). We also have a no refund or exchange policy, as people are a--holes and have abused it in the past, so before I even started working there my boss decided to do no refunds and no exchanges for any reason. This policy is posted at the cash register, on the wall, on the window next to the door, and on one of the counters (this is a very small store, so frankly the amount of places is excessive). It is also posted at the bottom of all receipts.
Okay, so the story. I'm working one Monday and this old couple come in with one of our store bags, so I already know it's going to be a rough visit. They ask for a refund for an OPEN product. That they ADMIT to using. The product helps with pain relief, but there isn't a set amount for everyone. So some people may need one teaspoon, some people may need a tablespoon, some may need multiple tablespoons. Anyways, of course, I tell them no, because of store policy. At this point, they have already mentioned 3 times that I was "here yesterday when it was sold", to which I repeatedly pointed out that, no, I was in another shop an hour away. After I tell them no, the conversation goes something like this:
Old lady: Well yesterday you said it was guaranteed to work, and it didn't work.
Me: Well, yesterday I was in other city at another shop, but we cannot guarantee results for anyone, we can just tell you what works best for most of our customers.
OL: Well he tried it and it didn't work. So you owe us our money back. That's what guarantee means.
M: As I previously said, due to store policy we cannot do refunds or exchanges. How much did he take of it?
OL: Two teaspoons.
M: Well, some people need more than others. We have some customers that take one teaspoon and it works fine, and others who take a couple tablespoons before it works. Everyone is dif-
OL: He tried multiple times. He took one teaspoon and waited 10 minutes and then took another and STILL NOTHING. I told you yesterday that if it didn't work I would be back in here today returning it and you said it was guaranteed to work. You knew I would be back if it didn't work.
M: Once again, I was nowhere near this shop yesterday. The only people who would have been here is S and her girlfriend, and I've heard several times that I look similar to her girlfriend. I don't see it, but since quite a few people do, I'll assume she was here yesterday. I was at our other location in other city, which is over an hour away. That's where I work every Sunday, like every Monday I work here. I do apologize if S told you you could have a refund, as she should never have said that and should not have guaranteed it's success, that isn't what we are supposed to say or do and I apologize on behalf of her. I'll be letting my boss know so he can speak to her about it. However, we do not issue refunds, and I cannot budge on that. (At this point she had tried to cut me off several times but I would slightly raise my voice and then go back to talking at a normal level.)
OL: Well you should really tell people there are no refunds.
(I pulled her receipt off the counter from where she put it and showed her the bottom, where it says no refunds)
M: It says it here at the bottom of the receipt, and there is a sign on the door, on the register, and on the wall. I do apologize if S did not verbally tell you there were no refunds, but that is policy.
OL: Well can't you call your boss?
M: I can, and I will if you would like, however he is going to say the same thing I did.
(I proceed to call my boss, who did indeed say the same thing I did. Only he basically told me I should know better than to call him about it, because I know the policy. The only reason he does this is that USUALLY it calms the customers down when they realize I'm getting in "trouble" for having him explain what I already did. I never actually get in trouble for it. The old lady also mentioned how I was the one who said it was guaranteed the day before, to which my boss responded "She was at other location in other city so there is no way that's true".)
They ended up spending another $100 on something else that they normally buy, vowing to never return again, to which I literally said "Okay." About a month after that S got fired for doing things like that, buying things from the store then selling them to people (we got a damn good discount, so she would buy something for like $8, then sell it to a customer in store for the store price of $22, getting cash for it. Which is basically stealing that money from the store.), constantly lying about me and saying I didn't do things I should have, or that I did do something I shouldn't (the bosses knew me well at that point, so they shut her down), and my personal favorite: harassing a regular customer, who then spotted my car one day and realized it was me working, and proceeded to tell me what had been going on. Safe to say, I was not sad to see S go, or the customer.
"I'm late to this..."
I'm late to this, but I used to manage a pop-up Halloween store in the city. For reasons far out of my control, and because of the nature of the temporary pop-up store, we had a step to come up into our store, so we were not ADA/wheelchair accessible.
One evening, a lady comes on a motorized wheelchair, and then gets upset that she can't come in. She wants to speak to me, the manager, to air her complaints. She was 100% in the right, and very reasonable.
All of a sudden this other able-bodied guy comes walking by and sees the problem. He starts yelling at me that I am treating this lady with a disability very wrong. He is just yelling and complaining and acting as this able-bodied hero for this woman.
There was nothing I could do at the moment, it was 9 PM, and I couldn't just start pouring concrete down to make a ramp into the store. This guy was having none of it. I was mostly upset that he was being belligerent for no reason, when I was having a perfectly fine discussion with the person who was in the wheelchair. I feel like sometimes people just want to start making a scene so they can be the hero.
Eventually, the guy walks away, and I continue on with the customer in a wheelchair who was very, very sweet. I saw her on a bus a few weeks later and we had a discussion like we were old friends.
Don't be the bigger guy in unneeded situations.
"They of course come back..."
Worked at a stand alone computer store in Baton Rouge about 20 years ago. I built custom computers. A man and his two young sons come in. None of them have sleeves on. And they all smell as though they have never even heard of deodorant or showers. Nice people, but you don't want to stand too close, because the smell is overwhelming. Literally. People are coming from the backrooms to see what in the world is going on. Owner is worried about a gas leak.
Anyway, they buy a desktop computer, and they ask how to set it up. I walk them through the whole process, and they're nodding all along. In the back of my mind I strongly suspect that they're not getting it, and that they'll only return later on, but in the moment I don't care. I just want to get through the pain as fast as possible to get some fresh air, and maybe someone else will help them when they come back...
Of course they return. And I could smell them before I saw them. Said the computer didn't work. I asked them to walk through the process that they went through setting it up. Blank look on their faces. So I ask what happens when they push the power button. Blank stares. Ah... So I show them the power button, and say that you need to push that to turn it on. (I AM NOT MAKING ANY OF THIS UP). Thankfully they leave after that, thinking that is that and I won't have to see them again. HA!
They of course come back a third time. Smell and all. This time they say that they did push the button, but nothing happened. I was surprised, because everything worked fine at the store. So I troubleshooting the problem, I asked if the green led on the power supply in the back of the case came on when they plugged the unit into the outlet at home. There was a pause for about 10 seconds before the man said "I didn't know we needed to plug it in. You never told us that!" He was mad, and I was glad that he was, because I got to turn it over to the owner (who ultimately accepted the return, which is probably the only time he did that, as these are custom computers). I suspect that this family didn't even have electricity...
"I was completely disgusted..."
I have sooo many stories but this one stands out cause it still pisses me off. A few years ago I worked for a cell phone store and one day this old guy comes in with his very nearly toothless friend. They needs a new phone but he doesn't pass the credit check, so he calls his wife to ask if she'll add him to her plan, to which she says yes.
I grab the phone he wants and begin the process of adding it to the plan and setting everything up. The WHOLE time, He is making googly eyes at me and flirting heavily while a friend is just sitting there giggling like Beavis. I'm remaining professional and ignoring the flirting, which consisted of compliments to my appearance, calling his wife an old ball & chain, asking me out to dinner, and telling me to make sure I put MY number in his new phone. Bear in mind this guy was at least twice my age and I was in my mid-30s at the time. To top it all off, he didn't even have enough money to pay so he calls his wife again and has her pay over the phone with her credit card.
I was completely disgusted, especially since I had just spoken to his very sweet wife and she clearly loved this creep and took care of him. I desperately wanted to kick him in his old balls but I just gave him b!tchface and clipped answers to everything he said and finished up as fast as I could. Thankfully we had people waiting to be helped, so I was able to shoo them out and move on but man, I was SO tempted to call his wife back and tell her exactly what kind of piece of shit she was married to. I wish I had.
You may have heard of the phrase "retail therapy" before, which is the act of buying things for personal enjoyment.
Well, there's some truth to that.
The University of Michigan actually studied the affects of shopping on our sadness levels. Purchasing something you enjoy can actually decrease sadness 40 times better than not purchasing something.
There are tons of other benefits like dopamine increases, anxiety reduction and improved mood. We wanted to know what people are buying to give them that rush of happy hormones and increase their joy.
Redditor greyblacknavytan asked:
"What can you buy for $75 or less that will provide the most happiness?"
It might be time to start a wish list!
A sweet treat.
"The chocolate bar I’m eating right now is doing it for me. It's a Tony’s Chocolonely milk chocolate sea salt and caramel."
"$75 of Tony’s is a great use of money imo."
The amino acids in chocolate actually change our brain patterns to make us happy, so definitely a good investment.
Your neck will thank you.
"Get a nice pillow. So worth it. I got the a memory foam one from Amazon for $50. My neck is in premature heaven."
"Memory foam pillows are hit or miss. For me, they're all miss. Feels like I'm resting my head on a rock."
"I was the same way until I got a pillow that you stuff to your own firmness with shredded memory foam. It has the feel of a memory foam pillow but it's 'fluffier' if that makes sense. Add to that the customizability of the firmness and you have a perfect pillow IMHO. Just don't throw the extra stuffing away immediately, sleep on it for a while and adjust as needed."
Splurge on some nice food.
"I'm poor but not so poor that food is the main concern. What I mean is some nice cuts of meat, chanterelles, russet potatoes, cream, a nice wine and the rest for beer. I could make a meal for kings on that. It would make me so happy!"
"For sure, similarly you could even provide a meal for a group of friends for that amount which would make a group of people happy."
Invest in your hobbies.
"Invest in a hobby like good hiking boots or high quality yarn for knitting or so on. Hobbies keep you happier, healthier, and can help you make new friends."
"Good hiking boots are going to cost more than $75."
"Save money by buying just one boot."
11 years of happiness.
"I paid the Humane Society about $75 when I adopted my cat; he has thus far provided me with 11 years of affection."
For something silly.
"Googly eyes and some blue tack."
"This is my favorite first date. Just walk around sticking googly eyes to stuff together. It's always so much fun."
"Another one I really liked was leaving sweet notes in books in a bookstore."
"We took some notecards and wrote a short paragraph or two about a favorite book. What we'd enjoyed about it, how we wished we could read it again for the first time, that we were excited the new owner of the book is on the verge of that experience. We signed them with our (common) first names, but included no other contact information."
"Then we snuck them into books in a bookstore."
"It was a super fun date."
"I clicked on this thinking I'd be enlightened by some suggestions... Instead, everyone is telling me to do drugs, go to the gym, and relax with a vibrator."
"OK... You all convinced me. I'm going to buy a vibrator."
"Vibrators are pretty enlightening tbh."
Make a donation.
"3 cataract [treatments] to restore sight via the Fred Hollows foundation."
This can apply to any foundation of your choosing! You're sharing joy with those who need it.
"100% a bidet. A clean butthole makes for a happy day."
"Bidets are so underrated. I just don't feel clean without it anymore, yk?"
Maybe you don't have $75 to spend right now.
Well, even the act of filling up your online shopping cart and hitting "save for later" can give a rush a dopamine.
You're definitely worth that little bit of joy from buying that item that's been sitting in your cart for weeks.
Want to "know" more?
Sign up for the Knowable newsletter here.
Never miss another big, odd, funny, or heartbreaking moment again.
When we think of a "hero" we might think of someone in a cape who's saving civilians from terror. Or maybe we think of the essential workers we've called heroes throughout the pandemic.
Heroism is simply defined as "great bravery," according to Oxford Languages.
If being a hero is about showing courage, bravery and strength, heroic feats happen all around us every day with ordinary people.
Redditor thejppass asked:
"What takes significantly more heroism than people recognize?"
People on AskReddit shared what they thought made a hero.
Going against the grain.
"Saying no in room full of people saying yes because there is a reason to say no."
"It's especially brave when you consider it goes against a lot of instinctual human behaviour."
"We are partially meant to agree with the masses, for social acceptance and a few other reasons. Or at least not act against the masses and make a big show."
"It helps to be aware of this in a way."
"It's even harder when you know there might be repercussions for going against your superiors."
Getting out of toxic relationships.
"To walk away from a toxic relationship."
"Toxic family relationships."
"I think a hard part of toxic relationships is that there was enough "good stuff" to get into the relationship in the first place, and often people try to stay in the relationship to fix it or patch it up to try to get back to the idealized good part."
"That's why it's so hard to walk away from those relationships, compared to someone you are indifferent to."
Walking away from a fight.
"Walking away from a fight, I have been in situations where people were provoking me and saying the most horrible things they could think of to get me to lash out, walking away from those situations and looking weak (even though it took more strength) was probably the hardest thing I have ever done."
"One incident that made me know I was in love with my husband was when we were dating and some asshole guy in a bar tried to pick a fight with him. Instead of getting into it he turned to me and said 'let's get out of here.' As we were walking away he said 'damn that guy was big I sure didn't want to have to fight him' and he got laid that night instead of getting his a** kicked."
Or maybe finishing the fight.
"Standing up to a bully."
"My biggest regret of my childhood is not beating the sh*t out of at least one of my bullies the countless chances I had, but to this day I understand why I didn’t. I vividly remember the feeling of fear and how small I’d feel in their presence. Could have easily taken a couple of them, but that wasn’t even an option in my mind as soon as I got to school every day"
Admitting when you're wrong.
"Admitting (to yourself most importantly) that you’re being selfish/are wrong about something."
"Sometimes admitting your not selfish can be just as hard for some people too."
When the party's over.
"Asking people to leave your house at the end of a party."
"We had this issue on New years eve. My girlfriend just started cleaning around everyone. She said it's the universal 'you ain't gotta go home but you gotta get the hell outta here.' It worked."
"Slap your thighs as you stand up and say 'welp..'"
"Being publicly vulnerable."
"Specially as a man... its easier to act though. We push people away while its lonely its far more manageable. If you show vulnerability the consequences are far worse. It takes a lot of courage. Its much harder to show vulnerability. I know it first hand."
Donating an organ.
"Donating an organ (while alive). It's a lot of time to figure out if you're a match, first off, going to lab tests initially then other health tests. Once confirm match, having to go through the procedure itself."
"You could be a healthy donor but then not so healthy after the procedure, or your donation may not go over well with the new host. But if it all works out, whether or not you know the person receiving the organ, it's an amazing thing."
"The guilt and the heart break when it doesn't go well I wouldn't wish on anyone."
Being a full time caretaker.
"Caring for a loved one 24/7."
"Being the long term caregiver for an ill family member."
Heroism comes in all shapes, sizes, and forms.
It's no surprise that some of the most brave acts are about being emotionally vulnerable and standing up for what you believe in.
As the saying goes, heroes don't always wear capes.
Want to "know" more?
Sign up for the Knowable newsletter here.
Never miss another big, odd, funny, or heartbreaking moment again.
They say good things come in small packages—as a lifelong member of the "Never hit 5 feet tall" club it's a phrase I've had thrown at me often.
It's right up there with "small but mighty" and "people mcnugget."
It's popular because there's a fair bit of truth to it, though.
When it comes to some things, smaller is just flat out better.
Reddit user RasheenHyuga asked:
"What’s something that’s better when it’s smaller?"
We expected—and skipped over—the talk about butt stuff. Nobody is here to shame the size queens.
We did not, unfortunately, expect nor skip over the stuff about spiders.
We had to read it, so now you do too.
Differing Dad Approaches
"Pills/capsules shaped medicines."
"I have this difficulties swallowing hard capsules/tablets, if I'm aware."
"My dad used to hide them into fruits so I was not too anxious about it and not too bitter if I had to chew them."
"As a child, my father said that I’d need to learn how to dry-swallow pills in case there’s a world war & clean water is rationed."
"Kittens and puppies. They’re so cute when they’re tiny and I just wanna pick them up and hug them all!"
"Kittens, because when they grow up, they become bitches."
"I'm gonna get hate but dogs."
"I really like little dogs because they're like little wolves...but not! They're pocket companions and, if trained properly, can be well behaved and loving!"
"Yeah, having a large dog that can do stuff is awesome - but having a mini wolf you can shove in your back pack and take wherever is even cooler in my opinion. You'll never be alone because they're portable!"
"On a subway? Pocket dog."
"In a store? Pocket dog."
"Riding a bike? Pocket dog."
"The amount of Uno cards you're holding"
"I wouldn't mind a few more if they are all wild cards"
"Especially if it’s a plus 4 or plus 2!"
"The amount of Uno cards you're holding - while also remembering to say Uno on the last card. Learn from my mistakes..."
Bills, Bills, Bills
"A duck would disagree with you."
"Hospital bills in the USA is the obvious answer."
"With the hospital bills in the US right now, I totally agree."
"I got some old painkillers, tweezers, hydrogen peroxide, liquor, gauze & duct tape. I'll be fine."
The Small C
"It's never good, but it's better if it's smaller. I had a low grade Glioma (pre-cancer, caught it early) scraped/removed out of my skull, hell ya!"
"Statistically 60% of people don’t know they have one until they have the first seizure. That's what happened to me but I had other symptoms like light sensitivity, vision rainbows, exhaustion, insomnia, etc."
"I work on a computer everyday and I happen to have light sensitive eyes. One day I had a seizure."
"Lots of tests, MRIS, cat scans, pet scan, brain scans. They found a mass of brain that was explained as a “black mold” of brain matter."
"Surgeon suggested removing it sooner rather than watching it slowly grow over time."
"My cancer was caught on a mammogram when it was too small for even my doctors to feel, and it was right under my skin."
No Good Stones
"I've never had one, just figured bigger object through peepee = more pain."
"Fun fact I learned from experience: smaller kidney stones are way easier to pass, but the pain of them getting to that point can be far more severe because they're more likely to be jagged in structure."
"Suffice to say I agree with this one, but only just barely cause nonexistent is the best size for a kidney stone. That sh*t hurts. lmao"
"Aaahh, human pearls."
Speaking Truths Over Here
"Potato wedges are crispier and have an overall better taste when they're smaller."
"First answer I have read that isn't just making a bad thing smaller but rather is increasing how good something is"
"Yes. See? A real answer. Something I can apply to my life. Unlike philosophical moral truths and magic shrinking debt."
Literal Small Packages
"I'm a postal worker - packages. If it fits in your box, fuck yeah. Time saved."
"I replaced my street side mailbox a few years ago. No real need to but I put in a much larger box."
"My postman stopped one day and thanked me for doing it."
"F*ck yeah, I love it when my postal worker fits their package in my box."
"That reminds me of a jazz song called 'I'm Your Mailman' "
"It's about postal workers and yes, there's LOTS of innuendo."
"Mini m&ms are so much better in my opinion."
"Damn I used to live mini M&Ms but they stopped selling them in my country."
"The tube they used to come in now comes with the regular size m&ms, which makes no sense cause you barely get any. What the hell is up with that?"
"Spiders and all arthropods"
"Are you sure? Demodex is a genus of tiny mites that live in or near hair follicles of mammals."
"Around 65 species of Demodex are known. Two species live on humans: Demodex folliculorum and Demodex brevis, both frequently referred to as eyelash mites, alternatively face mites or skin mites."
"They have no anus so they just live in your eyelash follicles until their own sh*t makes their exoskeleton burst and they die."
"You probably have some living on you right now, they're just too small for you to see."
OK, you know ... we were all good until the poopsploding mites that live on your eyelids.
Somebody always has to make it weird on Reddit.
I'm starting to wonder if it's a secret by-law or something.
Want to "know" more?
Sign up for the Knowable newsletter here.
Never miss another big, odd, funny or heartbreaking moment again.
Everyone has their "type" when it comes to sexual attraction.
"What is something you cannot find hot or attractive no matter how hard you try?"
People discuss the looks and behavior that are off-putting to them.
"Everyone's typing sexual shiz, but here's mine: Ego. When someone thinks they're just a top of the line kinda person and know everything about anything? No, just no."
"Had a guy I had just started dating awhile back ask me about my job at the time. I was telling him about it, but he would interrupt me to try and CORRECT me on things he clearly had no idea about (and was also wrong about every time he opened his mouth lol)."
"When girls put lipstick above their lip line to make their lips look bigger."
"I don't respect people that can't color within the lines, didn't in first grade and don't now."
"Those huge pumped up lips on a woman."
And To Top It Off
"The female equivalent of a toupee."
"I feel like that's the kind of thing that's alluring because it conveys confidence until you actually get involved with someone like that and realize they're just an a**hole."
There's a certain way adult couples speak to each other that others find annoying and more fitting for a nursery room.
"If you think it’s bad coming from a girl try hearing it from a guy. !!"
"Girls doing baby voices, I was once fooling around with this very cute girl and she used a baby voice sounding like tweety bird and sh*t and I couldn’t recover, I had to cut her free, hope she found the right guy who’s into that."
"My ex would often talk in this very childish way of speaking, like trying to be funny and cute, and honestly I thought it was, until one day we were hanging out with her ex and her ex started talking like that and I was like….ohhhhhhh….I see."
When it comes to the bedroom, these activities were ones Redditors could do without.
"Scat.""Truth be told, I had an ex who loves being f'ked in the a**. But it wasn't till the 20th ish time I realized she only wanted it up the poop shoot If she had diarrhea. And unfortunately it ended up all over me. Then she'd lick it off. Every single time I went immediately limp and couldn't finish. I tried, but, no.""I tried because she was into it."– oO_SbowWulf_Oo
"Beep bobbly dee doot dah dah bup ba boodle doodle hee bat NOPE!"
It's A Fecal Thing
"Scat play. I'm not here to kink shame, but... Miss me with that sh*t."
Leave It For The Gastroenterologist
"Unsolicited internal organs shots."
Here's A Pisser
"She asked, I obliged, we broke up within a month."
We all have our preferences that draw us towards certain people.
What others find repulsive, others find totally sexy. That's the beauty of dating, though, isn't it?
There's someone for everyone.
For those of you who are single and still looking, don't lose hope.
Your unicorn is out there.
Want to "know" more?
Sign up for the Knowable newsletter here.
Never miss another big, odd, funny or heartbreaking moment again.