Restaurant Employees Share The Worst Thing They've Ever Seen Someone Do To A Customer's Order
For anybody who's worked at least a few months in the food service industry, that adage that "the customer is always right" can be a total tease.
Yes, good customer service is important. We want people to enjoy their meal, tip well, and come back to pay more money in the future.
But sometimes a customer's entitled attitude can ruffle a waiter's feathers enough for them to take some *subtle* action.
Or, in many cases, a waiter may simply be careless enough to do something profoundly awful to a meal, whether there was some customer transgression or not.
Either way, it's best to have your head on a swivel and be as polite as possible whenever you find yourself giving your order to a hard-working server.
RegulatoryCapturedMe asked, "Restaurant workers of Reddit, what is the worst thing you have seen done to a customer's order?"
Some people chose to talk not about vindictive behavior, but mindless habits. These stories outlined all the gross things that happen behind the scenes because a cook just couldn't be bothered to keep things sanitary.
Floor + Griddle
"I worked at a popular fast food chain in my younger years, it was my first time with closing shift and we were all doing our part to clean and prep the store."
"I see this lady with a mop and bucket come out of the back, slop it on to the griddle and START MOPPING IT. I was appalled. I went and told the manager and she tells me well that's the quickest way to clean it then scolded me for worrying about things that didn't concern me."
"I quit that job next day and then called the district office and told them what happened. That location closed down not long after. But the franchise still exists."
5 Second Rule (x 50 = 250 Second Rule)
"Worked at a 50's style diner."
"Was prepping the chicken breasts for our burgers and dropped a tray of 50 and they slid right under the grill, easily the dirtiest place in the whole restaurant."
"My boss saw and had me pick them all up rinse them with water and re-season then and stick them back in the fridge..."
-- d0rf47
"No One Will Notice"
"I saw a waiter pour an orange juice, take a big swig with his lips on the rim, top it up then take it to the table." -- RegulatoryCapturedMe
"In college, I worked for a well known pizza place. One of our wait staff came to collect a pepperoni pizza, and nabbed a piece of pepperoni off the top before taking it out."
"He gets to the table, and everyone is staring at him in stunned silence. There's a very fine string of cheese going from the pizza to his mouth." -- DeeTee79
One, Two Punch
"Pour the whole tray of drinks over a guest - twice. International trade fair with students as waiters. First time was an accident, second time she was so nervous she was practically shaking and spilled the drinks again on the same guy."
-- skaffen37
People Share The 'Dirty Secrets' That Their Bosses Don't Want Customers To Know
There's a lot businesses hope their customers believe, and there are many business practices you wouldn't dare believe. These are some of the secrets Reddit ...Others chose to highlight the times a co-worker was, indeed, straight up vindictive. These small acts of revenge were blatant, shameless, and often very gross.
A Symbolic Attack
"Worked in restaurants for over 10 years. It's pretty rare that you see people mess with someone's food but it does happen occasionally."
"The most memorable was once when a customer made a waitress cry complaining about their food and sent it back. The chef farted on the remake. It got a lot of laughs."
"More common is if a customer is an ahole, when they order dessert, you find the smallest slice of cheesecake you can."
The Brine Does Look Like Urine
"I know a guy that pissed in a bucket of pickles. He would have never been caught if he didn't talk about it." -- filthysquatch
"Welp. That's a felony." -- saltnskittles
"number 14 mcdonalds pi** pickles" -- LetsGeauxSaints
Some Burger With Your Pickles
"I had a buddy at mcdonalds, a real chaotic type, who every once and a while would say 'oh hey, guess what time it is... PICKLE SURPRISE!' and put a whole handful of pickles on a random cheeseburger." -- mattmoney31716
"Dude... I got like 9 fu**ing pickles on my regular tiny hamburger the other day.. I think he might still work there." -- vl8669
A Clear Policy
"At my last restaurant job, my coworker would make very ugly sundaes for customers who were rude."
"For particularly nice customers, she would painstakingly recreate the sundaes in the menu pictures and give them extra cream and sprinkles."
Feels Good to be Bad
"The worst thing i did was to this one guy that I already didn't like and he was being kind of an a**hole, I overcooked his eggs." -- LoneRhino1019
"You are the devil" -- taladrow
"Note to self: to get my eggs the way I want them, be a huge a**hole to this guy." -- Warhawk137
All About Perception
"This isn't really bad, but a lot of the times when people send food back and there's clearly nothing wrong with it, the chefs will just rearrange the food on the plate, wait a minute or two and then send it out to the table."
"The funniest part is when the customer says that it's better."
-- Sophie-xoxo
"I haven't worked in a restaurant in over 15 years. I never messed with anyone's food because that is assault. What I used to do to snotty Karen types is give them a senior discount and announce to the table when I dropped the check that I remembered to add the senior discount."
Legal, But a Rough Sammy Nonetheless
"Worked in a deli for a few years, I never tampered with anyone's food but if you were a d!ck I guaranteed your bread was over toasted, the lettuce on your sandwich was wilted, the tomato was the butt end with the hole from us removing the core, your onions were little pieces, the meat was the smallest of the portions, and on and on."
"I wouldn't tamper with someone's food but I damn well wasn't making them a good sandwich. And all of that goes the exact opposite way with the customers I liked, always gave them the best product to the point they would wait for me to help them."
Finally, others were just as revengeful, but they took out their rage in a more subtle way.
Rather than ruin a meal completely in a brash, obvious way, these cooks and waiters simply listened to customers' order and gave them exactly what they asked for.
These stories remind that we should be careful what we wish for, especially if we've upset the waiter.
A Crowded Pie
"I gave them what they ordered. We were a pizza/Italian/bar restaurant. Our menu was ludicrously large and essentially anything that was on the menu that could go on a pizza was listed as a topping, probably 40 to 50 topping choices.
"I would get asked pretty often for 'a pizza with everything on it!' I had a usual joke or two to find out what they really wanted. Typically a deluxe but then they'd want no black olives or whatever. No big deal."
"Until the a**hole came in that that ordered 'everything' and then proceeded to ask if I was ret##### when I questioned him. My sister has disabilities so I didn't appreciate his tact... told my boss about it and he smiled and said get him a pizza with everything."
"Brought it out and gave it to him. He flipped out and demanded the manager of course. My manager had my back and gave the guy his bill which at $2 a topping was well over a $100 pizza. Guy refused to pay, cops got called, Yada Yada Yada. I hope he enjoyed his pizza with clams, pineapple, Buffalo chicken, broccoli, anchovies, green olives, cream cheese, cauliflower, jalapeños, shrimp..."
-- anix421
Flying Too Close to the Sun
"Some Indian guys came in one time and asked for us to make their food as spicy as possible. I told them that's going to be extremely spicy and wanted to make sure they knew what they were asking for."
"They went on a long rant about how Indian restaurants are the only places that actual know what spicy is and anything we bring out isn't going to be close to how spicy they like their food."
"So I had the owner come over to tell them that we'll try our best but there won't be any refund on this food if it's too spicy. So we made them chicken fried rice with Trinidad scorpion peppers. After 2 bites and about 10 glasses of soy milk later, they ordered something else."
-- MrCanno
Extra Extra Extra
"Wanted extra mayo so I maliciously complied by drenching it. Lady thought I would forget her fake $10 prayer tip the last time she was there." -- Dumfk
"Just keep one on hand for when you see those people again, give it back as their change, or if you care about/need your job, dont listen to me about anything." -- harpo555
It's a list that might leave you feeling rather paranoid about going to fast food or sit down restaurants in the future. But at least one preventative maneuver emerged as a common theme: be polite.
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Don't be alarmed: There are some terrible corporations out there (looking at you, Nestle) but there are also some great brands that are selling decent products.
I know, surprising, right? Maybe we've all just gotten used to brands selling things of questionable quality that when we stumble across something worthwhile it stuns us.
Hold on tight when you find a brand deserving of your loyalty!
People shared their thoughts with us after Redditor spwf asked the online community,
"What brand(s) do you swear by and why?"
"Their cast iron pans..."
"Lodge. Their cast iron pans are super durable and can last a lifetime."
StillForest989
Not just a lifetime. Your Lodge cast iron will outlive you, if (and even if you don’t) take care of it. Even if they get rusty they can be resurfaced. And damn is it satisfying to resurface a forgotten cast iron pan.
Asics, specifically the Gel-Nimbus series. I've suffered from joint pain and unbearable plantar fasciitis from a relatively young age... These shoes are life savers. Very pricey and I don't love the look of tennis shoes of any type but nevertheless I will praise these shoes to the end of days. Hopefully, I will always be able to afford them once a year.
Glad to hear you've found some much-needed relief!
"Warranty and service..."
"Victorinox. Excellent pocket knives, multi tools and their kitchen knives are probably the best ones you can get under 100 USD. Warranty and service is top notch."
CharacterComb3039
Anyone who cooks, but can't afford or doesn't want to invest in a professional-grade chef's knife should get a Victorinox. They aren't nearly as good as a top tier professional chef's knife, but they are night and day compared with everything else in their price range.
"This one brand..."
"This one brand of granola bars called Sunbelt Bakery. Every other granola bar brand is so dry I can't eat them anymore."
[deleted]
Yes, these are so good! An excellent choice.
"Very comfortable."
"Dickies. High quality pants. They're meant to be work pants so they're pretty durable and breathe well. Very comfortable."
GargantuanCake
"High quality" is right. Those pants last forever.
"It helps clean..."
"Dawn dishsoap. It helps clean dishes and it's great when one of my kids has an accident and I have to wash their clothes. Sometimes leaves a small stain but no smell. It has saved so many outfits."
[deleted]
Fantastic – it sounds like you should be their salesperson.
"They don't use..."
"New Balance. They don't use slave labor to make shoes."
Tink2013
They are comfortable and fit well.
I personally still don't like the aesthetics of many of their shoes, but still recommend them to people who want a good shoe.
"They are a retailer..."
"REI. Stand behind everything in their store. They are a retailer but you can beat something up they sell and they give you a full refund."
bigturkey1738
Many people use them for shoes, for camping gear... all kinds of stuff. They're very reliable.
"I wear my Timberland boots..."
"I wear my Timberland boots almost every day, I’ve had them for almost ten years, and they’re still just about as sturdy as they were the day I bought them."
RedWestern
These shoes tend to last forever. "Durable" is the perfect word.
"One large bottle..."
"Dr. Bronner's Castile soap. One large bottle lasts me about a year and I use it for everything. No toxic BS in them like pretty much every other soap and they smell fantastic."
"Also when I say everything I really mean it. All purpose cleaner, dish soap, body wash, shampoo, carpet extractor wash, dog shampoo, it’s called 18 in 1 for a reason."
drumkid74
If you're interested in the story behind the company, the documentary Dr. Bronner's Magic Soapbox might be right up your alley.
See? Not all brands are terrible. After reading about some of these, it might be time to change of your buying habits.
Have some suggestions of your own? Tell us more in the comments below!
You know what would be great?
If society could just stop with arbitrary dress codes. If you're not working with the public, why should you have to dress up so much? If you're a police officer, then it makes sense that you'd wear a uniform that identifies you as a police officer. If you're Ted from IT who sits in the backroom all day, I really don't see why you have to come in every day in a suit and tie.
Let's just toss them out, shall we?
People shared their thoughts with us after Redditor Levels2ThisBrush asked the online community,
"What should be socially acceptable but isn't?"
"Leaving the office..."
"Leaving the office whenever you've finished your tasks for the day."
misringuette
This is why I'm so glad remote work is the new office.
"And yet, I get it!"
"Taking off sick from work, WITHOUT giving an invasive reason. I supervise a small team and so I see all the OOO emails, and for gods sake I want people to PLEASE not feel the need to explain in detail what kind of diarrhea is afflicting them, or how bad their period cramps are, or how much bad sushi they ate the night before. Just say “I’m under the weather, I won’t be online today.”"
"And yet, I get it! I do it too! I feel guilty or like I’ll be looked at with suspicion if my reason for taking off isn’t sufficiently debilitating enough!"
"But… we need to stop this. As a manager I don’t care, I don’t THINK the people above me who are also on these emails care… let’s just all agree to take sick days without any details from now on!"
imnotwallaceshawn
I do not miss my retail days where I had to organise someone to cover me and beg on bended knee.
"Cashiers or workers who don’t need to be standing all day not having a stool or chair."
Lavatories
Another thing I do not miss from my retail days. Having to stand for hours and hours only to come home with my feet killing me was not fun.
"Prices on apartments..."
"Prices on apartments and their respectable reasons for such price directly on their websites or advertising without the need for a tour or any secrecy."
Spiceinvader3124
I always assume if I have to ask the price I probably can’t afford it.
"Being quiet..."
"Being quiet/not wanting to engage in conversation all the time."
[deleted]
In Finland, if somebody tries to talk to you, they are probably a tourist.
"Choosing not to..."
"Choosing not to have toxic family members in your life."
[deleted]
It feels very liberating once you accept that you don't have to put up with it.
"Employees..."
"Employees calling customers out in public for being a**holes."
gameboy1001
Absolutely. Many customers get away with treating employees horribly because they know they can do it without any pushback... most of the time.
"The fact that I sometimes..."
"The fact that I sometimes need to take my insulin in public. No, Karen, I am not doing drugs, I need to live."
blubberwinx
You’re getting that sweet sweet insulin high… the high of being not-dead.
"Afternoon naps."
"Afternoon naps. I’m on team nap. Give me 25 minutes to charge up and I’ll give you back 3 hours of high quality work. Everyone wins. Plus I go home with extra energy instead of dead tired."
Governmentwatchlist
Short naps don't work for me. I can't do a 25 min recharge. When I take a nap it needs to be like a solid 2 hours
"Speak up!"
"Salary transparency. For some reason, in the US, there’s a taboo or stigma around discussing one’s salary. This should be done openly and freely, with zero embarrassment or judgment. The only winners from avoiding these conversations are the corporations that are able to pay people differently for the same roles. Speak up!"
Jumping_Bear
The "for some reason" you're referring to is simply propaganda on behalf of corporations.
It's evident that something's got to change around here, and we're mad as hell and we're not going to take it anymore!
Have some observations of your own? Feel free to tell us more in the comments below!
As much as many of us don't like to disrupt the status quo, there is only so much time a person can tolerate a miserable situation before things become so unbearable that they ultimately have to peace out.
For some people, it takes a while for them to reach a breaking point. Eventually, there comes a time when they realize their self-worth is more important than continuing to please others who don't appreciate them for the sake of keeping up with appearances.
Curious to hear from people whose patience ran thin and made a strong decision, Reddit Prestigious-Order-62 asked:
"What made you say 'f'k this sh*t im out?'"
The unwarranted reprimanding was something that was never mentioned in the initial job description.
Feeling Criminal
"In the late 90’s."
"One time I got pulled into the Security office at a Department store I worked at. They accused me of constantly using the sales day coupons for people that didn’t present one (we always kept an extra copy at each register). I had watched my own department boss do it many times so I assumed it was okay. We didn’t even collect the coupons to be counted for the cash office, we just chucked them after use."
"They claimed I lost the store hundreds of dollars and had been watching me 'for months' do this awful, unforgivable crime for people spending 90 bucks on already bloated price designer jeans. I’m sure the occasional 10% discount was just devastating. 🙄""I got this huge lecture of how I was LITERALLY stealing from the store and they COULD call the police but would give me a chance to work off the damage. I couldn’t believe how criminal I was made to feel over it. The best part when they called my boss in who pretended to have never done it before to save her own a**."
"I asked if they were firing me. They said 'Yes and No. You will be let go, but you can choose to work off the damages so we don’t take you to court.' I told them I will just quit and asked for my last check. They said they will deduct what I owe from my last check. And I said 'Well then you need to show me all the footage and prove that I was stealing.' They wouldn’t produce footage, finally called the cops, and when the cops arrived, they were just as confused and called it an internal problem and advised them that this was overblown. I think they felt sorry for me. So finally upper management came in and just said 'just issue the last check, I will sign it here.' So much drama over so stupid a thing."
"It was sad because that actual day my Mom and daughter had come to the mall to meet me for lunch and I had to explain I just was forced to quit that job and was never allowed in that store again like I was some awful jerk."
"It was nice a few short years later, the entire chain bankrupted."
– Munich11
Power Trip
"A coworker waited until we were in front of a large group of people to start 'disciplining' me for something 'wrong' I did (I took my lunch 15 mins late to help another coworker) when she wasn’t even my supervisor. Applied for a job transfer the next day and couldn’t be happier where I am now."
– _shes_a_jar
Abusive Boss
"I had a piece of sh*t of a boss. He'd praise you in private but berate you in public. In front of coworkers and customers. Always about stuff that didn't matter."
"He'd also happily break company policy to side with customers after you spent an hour telling a customer you can't give them stuff for free, for example. Any time he was around, everything was miserable."
"My only regret is that I wasn't there to see him marched out by corporate when he got fired, because I had gone on to a better job by then."
– redisforever
Human Punching Bag
"I used to work in a Kitchen at a pub, it was grim work, but I had freinds there and had worked there for 3 years, So it wasn't too bad."
"One Christmas season we were being absolutely pumped, full out functions and busy services. My boss at the time was very stressed and fair enough, We were busy, We were all working overtime and full out. He used any excuse to completely blow up and absolutely scream at me for little to no reason, essentially him yelling at me was his stress relief. But fine, whatever, kitchens are rough places, no appolagies or anything, move on."
"I then go away for 3 weeks over the Christmas holidays and spend the time road tripping around the country having an amazing time."
"First shift back, not pleased being back, he makes a snarky comment."
"F'k this, Im out."
– Freddy54323
Even though these employees weren't chewed out in front of co-workers, the low salary without room for negotiation made them not wanting to stick around for much longer.
You Only Get One Job
"They cut my hours so I had to get a second job. 3 days before I was supposed to start said second job, my manager at the main job told me that I couldn't get this second job because I had main job first and I needed to make it my priority. That's when I said f'k you and left. I didn't even give a notice, I literally just sent an email saying I wouldn't be coming in the next day, grabbed my sh*t and went home."
– ginger_princess2009
Meager Wage
"I used to work Retail and after 7 years at the company, I found out I was only making 50 cents more an hour than someone who just started yesterday. I understood if they couldn't pay me more and asked for a good schedule. 7-3 or 8-4 every day and the same two days off every week. I didn't even ask for weekends off."
"I was told that they couldn't give me a good schedule so I quit."
– maybeashly
Situations weren't much different outside the work place. Social dilemmas prompted these Redditors to say, "nope."
Rude Reception
"Went to a pub because a friend kept asking. When I got there, he was with a group of people I didn't know, so I introduced myself and got the next round. As I come back with the tray, I hear them saying something along the lines of 'why is that b*tch still here? I thought she was just supposed to drop off a bicycle?' 'Ya, we don't want her to come to <this other town with more pubs> and now she is drinking with us?' 'She's so dumb' *proceeds to imitate and ridicule me as I was actively listening and nodding when I was having a conversation with my friend."
"Gave the beer to random people and walked right out after saying good evening to my friend and briefly explaining I did not appreciate being tricked into being a bicycle taxi for people who hate me directly after meeting me."
– ILikeLamas678
A Shocking Incident
"I was on my boat fishing for bass. I casted out my line and watched the lure hit the water but the line just floated in the air. Lightning and thunder crashed and the line fell to the water. F'k this sh*t, I'm out."
– fsh4fun051
Femme Fatale
"She lined my bed with broken glass put the blankets over it and I dove on in lol."
"Edit: She was violent/crazy and on drugs, was like the 20th attack I took and that made me really think lol."
– MyLifeForAuir1Ally For The Ex
"I found nudes of his ex (from ten years ago) that I’d previously asked him twice to get rid of tucked in a pair of MY socks. Our couples counselor asked why he’d kept them and he said, 'You know. In case I ever needed to blackmail her.' He said it like it was a perfectly normal and reasonable thing to plan to do. The therapist and I locked eyes and I noped the f'k out of there and moved out."
– Previous_Mood_3251
Most of these Redditors realized leaving their situation was better than dealing with the consequences of sticking around.
The latter is never a good option. Why remain in a scenario you know is already going to consume your soul?
The lesson for today is–Don't be miserable. Your sanity is worth saving.
Besides, you would never know that something better awaits if you just don't get the F out.
As we enter into the summer months, people now have to decide whether or not they want their morning coffee to be hot or iced.
Lucky for them, it's delicious either way.
One could make an argument that foods that are equally delicious hot or cold are perhaps the best, or at least the most reliable.
And this can include foods which are not customarily sold both hot and cold (cold pizza anyone?).
Redditor NectarineOther4989 was curious to hear which foods people enjoy either hot or cold, leading them to ask:
"What is something that tastes good both hot and cold?"
Fresh out of the oven, or the next day!
"Cookies."- SuvenPan
Chocolate withstands all temperatrues
"Brownies."- Reasonable-Software2
Chocolate Satisfying GIF by HuffPostCan't go wrong with fruit and pastry
"Pie."
"Apple pie."- Hak_Saw5000
This doesn't only apply to food
"Revenge."- pushthestartbutton
karine vanasse revenge GIF by HULUGiphyLet the flavor develop
"Banana bread."
"2 totally different flavors depending on warm vs cold from fridge."- nonkowledge
So many to choose from!
"Sandwiches."- Designer-Usual1691
A matter of textural preference
"Cheese, ya fools."- eat_dontpray_love
Cloudy With A Chance Of Meatballs Eating GIFGiphyUnder a hot greek sun, or during a cold winter's eve.
"Spanakopita."- mrsxpando
While there's no better smell than a batch of chocolate chip cookies fresh out of the oven, those eating them the next day likely aren't missing out either.