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Anybody who works in customer service knows that the customer is most certainly not always right.

And yet, sometimes they really insist they are, even when they are so not. And sometimes the questions they ask are so tantamount to this point that you want to look around for a camera on a reality TV show and see if you're being punk'd.

Spoiler: You aren't...


u/Dashigos asked:

What was the dumbest thing you've ever been asked by a customer?

Here were some of those answers.

Oh My, Karen

I used to work at Enterprise Rent-A-Car (We'll pick you up!). I went to pick up a customer (worth noting she was renting a car for a weekend getaway), called her when I got to her apt, and she came downstairs and had this conversation:

Lady: Ok, I'll follow you back to the office

Me (confused): I'm here to pick you up and drive you back to the office.

Lady: What am I supposed to do with my car?

Me: Were you planning on leaving your car at our lot over the weekend?

Lady: No

Me (more confused): Why are you going to follow me in your car? I can drive you back to the office, finish the paperwork, and you can take the rental car from there.


Lady (not grasping the concept): Well how are you going to get back?

Me: I'll drive us both, in this rental car, back to the office, where we can do the paperwork and you can take the rental car from there. That way, your personal car is still at your apt. And when you return the car on Monday, you can drive the rental car back to us, we'll close out the paperwork, and we'll give you a ride home. Sound like a plan?

Lady: That doesn't make sense. You're making this way too difficult. I'll just follow you in my car.

Me (thinking the customer is always right!): Ok!

We get back to the office, I finish the paperwork (still astonished she qualified to rent a car), and hand her the keys to the car.


Lady: Ok, how do I get my car back to my apt?

Me: ...

Lady: Can you drive my car back to my apt?

Me: I'm not authorized to drive your car. You're welcome to leave it here on the lot over the weekend if you want.

Lady: Ok, can you drive the rental car and follow me back to my house so I can drop off my car?

Me: This is what I was trying to do when I picked you up! There was no need to take 2 cars.

Lady: I'd like to speak to your manager.

albatross34

Possibly Drugs?

Context - I was 16 during this

I work at chick fil a and I'm taking orders as you do, guy walks up and asks "Aren't you supposed to be in school?". I look down at the clock and see it's 6 pm. I look at him confused and say "No it's 6 pm". He asks again, I say the same thing again.

Then he yells "Alright, EFF YOU" and leaves

BLOOBERRYBOY

This Is A Special Level

I used to work at the UPS store in high school. Our last pickup was at 7:00 and we closed at 8:00 pm. Since we had private information and people's personal mailboxes in the store, security was a big deal.

It was 8:30. Our tills were counted down, the alarm was set, our copiers, fax machine, and computers were shut down, our lights were off, and we had closed and locked a ginormous red gate that separated the entrance from the rest of the store.

Some woman ran up to the door, and like some demon in a horror movie, she hurled herself against the glass and screeched like a banshee.

Keep in mind, we are very obviously closed with a sign saying we are closed, no lights on, and a giant red gate drawn down over the store.

She began pounding on the glass and frantically yelling at us. My coworker worried something was wrong, like maybe she was being chased and needed help.


He carefully opened the door just a crack to ask what was wrong. She immediately tried to wedge her hands and head in the crack and asked "Are ya'll open?" We informed her that we obviously weren't.

Her logic was "well you opened the door so now you have to help me".

She began wailing and crying that she had to mail a package. We explained that even if we were open, our last pick up was an hour and a half ago and we couldn't even mail it until tomorrow.

She protested and protested and we eventually got the door shut and locked. So we just stood there awkwardly in the dark, hoping she would leave. She kept pounding on the glass and saying "I know you're open!!!!"


As we debated what to do and if we should call the cops, this lady pulled out her cell phone and called the cops herself!

The cops arrived, we explained the situation, and the woman accused us of lying, despite the sign on the door saying we closed an hour ago at this point.

Then, in front of the officer and on security camera, the woman launched herself at my coworker and hit him in the face. She immediately jumped back and began fake crying that he had assaulted her.

We were dumbfounded. She ended up getting arrested and my coworker pressed charges.

So the stupidest question I got was "Are you open?".

RedPlanit

Tues, Sat....Same Diff!

When I was a teenager I had a customer try to fight me because we didn't do the taco Tuesday discount for him.

It was the weekend...

dragnansdragon

Drive Into A Ditch I Guess

This was by far the most memorable dumb customer encounter. Years ago I worked for an Audi dealership as a greeter/shuttle driver and one blissfully quiet afternoon, a middle aged woman in a beige A6 pulled into the drive. Here's how the exchange went down:

Me: Good afternoon. How can I help you today?

Her: This light came on! (She points to the check engine light with concern in her voice)

Me: Yes. That's the check engine light...

Her (interrupting me): No! It's this one!!! (the CEL was the only light on at this point in time)


Me: Yes. That's the check engine light.

Her: Well what does it mean?

Me: There are literally thousands of different things that can turn that light on but if you go into the office there, one of our service advisors can plug in a little computer and they'll tell you what's wrong.

Her: (scoffs condescendingly) So you don't know what it means...

Me: Ma'am I think they can help you better than I.

rosecitywanderer86

Not The Same Thing But Ok

When I worked in a call center for home phone service, I had a guy call and angrily ask why we were still charging him for his phone service, since he had unplugged his phone from the wall a month ago.

Ahead_of_the_Storm

All Living Things Need Water Sandra

I used to work in a pet store. One night a woman came in and said she had ordered a puppy off the internet and he would be arriving in the next few days. She had never owned a pet and asked several dumb questions, but the one that I'll always remember is "Do puppies need water?"

StupidSexxxyFlanders

Tasty Plastique

I used to work in a phone shop.
Had someone come in asking why their phone wasn't working properly. It was visibly scorched and melty. I asked why it looked that way. They said, it came up with an error message saying it had been too cold (not an error message I had heard of before, but I know phones can bring up errors for being too hot, so who knows) and so they had put it under the grill to heat it up.
The grill.
Their first point of call was to cook it.
I said, that's why their phone wasn't working, and no it was not covered under the guarantee.

SlytherinGirl125

.................

IT, got a ticket from a lady saying her screen is blank. I call, because I saw her in orientation and to be honest she seemed to have never used a computer before (despite being 19, and her title as a receptionist).

"Ma'am is your computer on?"

"I don't know, how would I check?"

coworker next to her grunts and turns on computer for her

"Oh! Ok it's on, now do I have to type out my username AND password to log on?"

"............................."

No words could properly describe how I felt in that moment.

swank_sinatra

It's Cause She's Embarrassed

A woman came to the check out and handed me a bag of mozzarella. She asked me what the ingredients were and if there were any chemicals in it. I turned the bag around and started to read the ingredients out to her. She grabbed the bag out of my hand, angrily said "I could have done that myself " and stormed off.

justanotherpolyglott

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Sometimes parents lie to their children to protect them. Sometimes they lie because it's easier than telling the truth. But unfortunately, not all parents are good people. Some lie to manipulate their children, or hold control over them. And that story is way more common than any of us would like to think.

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StockSnap/Pixab

We've all been there. An old friend from high school shoots you a message and asks how you've been. They comment on how your kids are growing up or a recent accomplishment. You feel happy to hear from them only to get the dreaded “I wanted to share this exciting opportunity with you" and realize too late it was an MLM trap.

Some closer friends get cut off for far more though. If you had someone in your life who isn't supportive, tried to undercut you, or harm people, you wouldn't want to stick around. One Reddit user wanted to hear others' experiences with this.

Redditor KingBean_ asked the community:

“What's the moment you realized your close friend was an a-hole?"

There were some intense stories from other users who encountered major friend letdowns.

Ghost friends...

“The moment I couldn't be available whenever they needed, they lashed out and disappeared off the map, only to reappear recently because they wanted to crash at my place. No way.”

canijustbelancelot

“or, yeah, just disappear for months and then text you "Hey! what's up? Miss you!" and then you realize they actually just need something from you...maybe that's not as close of a friend as I thought, I'm realizing.”

Cathrine_Barkley

Some tricky toxicity.

​“When he propositioned my girlfriend to have sex with him under the guise of making sure she was being faithful to me.”

Mychalstevens

So if she accepts, he gets free sex. If she rejects, he's the "hero" for testing her virtue. Brilliant plan. What could possibly go wrong?”

PotatoProfessor

what he had tried to do made him no better than a rapist.”

“He tried to abduct a lost, drunk woman from a bar. We were getting ready to leave a crowded bar one night and my friend went to use the restroom. When he came back he was supporting a woman who was so drunk she could barely walk.”

He said that she had lost her friends and we should take her back to our hotel room. I told him that we should help her find her friends and asked her for her name. My friend looked pissed and said that we should just go.”

“She managed to slur that her name was Amy. I then went to the DJ and asked him to announce to the bar that Amy had lost her friends, needed their help, and to come find her at the bar. During this my friend tried to walk Amy out of the bar, but security stopped him at the door.”

“Luckily Amy's fiends immediately came to the bar to get her and got her away from my friend. Afterwards my friend was pissed, because ‘I had ruined his good time.’”

“I told him that he was disgusting, that taking that girl back to our hotel would have been abduction, and that what he had tried to do made him no better than a rapist. I stopped hanging out with him after that.“

dring157

“Now he's got a girl he barely knows pregnant...”

​“Everytime he broke up with a girl he would go on and on about how crazy she was. Everytime he got a new gf he would force every member of the friend group to be friends with her, which was really awkward because we knew how the story would end. Didn't help that he had a history of cheating.”

“He also liked to talk about who ever wasn't in the room. Once he started getting passive aggressive with my wife I blew up at him. Now he's got a girl he barely knows pregnant and they're both unemployed. F**k em.”

Humanaut93

​Power trip much?

When he complained and got a server at Texas Roadhouse ‘fired’ over a $2 shortage...and was laughing and bragging about it. Like, it made him feel good / important that he cost someone their job.”

“As a side note, we are no longer friends and, about 2 weeks later, we (me, my wife, and daughter) had the same server at the same Texas Roadhouse.”

Emcee_Such_N_Such

Taking responsibility is part of being an adult...

When I realized I was her last close friend left. Shortly thereafter I started to open my eyes and understand why that was the case. A lot of it was that she is a master at justifying her own bad decisions. Nothing is ever a big deal to her.”

“When her electricity got shut off, it was because ‘stuff happens.’ When she got fired from her fourth job in a year, it was ‘ok, I'm going to cruise on unemployment and give myself time to focus on art.’ When she forgot someone's birthday, it was because birthdays triggered her anxiety.”

“And when she was served with divorce papers after refusing to attend marriage counseling, she insisted she had done everything in her power to save her marriage. She is never wrong in her eyes and is the only adult I've seen consistently regress in life because of it. In the end, a 12 year friendship devolved into an absolute nightmare for me.”

whatnamedoyoulike

If your dog doesn’t like them, there’s your sign...

“I told him I liked a girl and he told me he liked her, too. No big deal, except he then pretended to ask her if she liked me just so that he could lie and say 'yeah bro she doesn't like you.'"

“He also sabotaged someone guy's relationship so that he could date his girlfriend, only to dump her a week later. A mutual friend casually said it was because the guy was a d!ck, and so he deserved to have his relationship sabotaged."

“He's also been telling me that random people 'really don't like me' even though I have literally never interacted with them, have hardly seen them, and mostly keep to myself. Even if it was true, how would he know? Why would these people who apparently hate me be talking about a guy that they've hardly ever met?"

“It's interesting because when I first brought him to my house, my dog kept growling at him. I brushed it off at the time."

aredri

Girl bye!

Bai Girl Bye GIF by Originals Giphy

he told me that she'd been thinking about it and there was no way the baby I was carrying could be by my partner, I must be lying to cover up sleeping with another man. She said she'd added up all the dates and it just didn't work. Then when I asked her to stop talking about it (because it wasn't true!) She told me I didn't have enough friends to cut contact with her. Wrong. See ya."

Getonwithitplease

I distinctly remember her bragging about how she lied..”

​“Had a friend in college who would occasionally lie to get off work or make up a reason to seem more interesting is and then. I didn't think that much of it until I distinctly remember her bragging about how she lied to someone just because she could and how funny she found it that the person believed her and was making fun of them for it (when it was a ‘believable lie’) and I was sort of baffled that she thought her lying made the other person dumb and didn't just make her immoral or scheming. Due to this and other things we didn't remain friends for very long.”

cwt48

I found out my dad was dying and I have barely heard from her since.”

When I spent years listening to her problems giving advice lending money when she needed it (I did get it back) and just generally being there for her then I broke down on her once when I found out my dad was dying and I have barely heard from her since.”

anonymous-sparkle

Friendship, like any relationship, has its ups and downs but it's important cut toxic people in your life. Friends celebrat each other's accomplishments, and also hold each other accountable when they've down something wrong. This is how we grow. Cheers to the positive friendships in life!

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