People Break Down The Most Ridiculous Complaints They've Ever Heard In The Service Industry
Artur Voznenko / Unsplash

Some people strongly believe that everyone should be forced to work at least a year in the service industry to teach them patience, self-awareness, and how to properly deal with rude customers.

Think of it like an entitlement-diversion program.


Reddit user ilostmygender_ asked:

"What’s the most ridiculous complaint you’ve ever heard in the service industry?"

Because if there is anything that will ensure we have fewer entitled people being ridiculous, it's making sure everyone gets to deal with those types of people face-to-face.

Check out the ridiculousness Reddit has had to put up with.

Deserve To Party

"Every year, couple of weeks before Christmas, my restaurant closes a couple of hours early (7 instead of 10, and it's usually on a Wednesday, so it's not nearly as busy) so all the employees can get together and have a small holiday party."

"We had a sign up on our door two weeks before the party, letting everyone know we were closing early. As this was the year after covid, and we didn't get to have a party the previous year, we were really excited and ready for it."

"At about 8'oclock, a woman comes to the door, sees it's locked, and goes ballistic. She man-handles the door and starts slamming her fist against it. She ignored all my co-workers who were shaking their heads."

"Finally I go over and unlock the door to talk to her. She just starts screaming about how we're not supposed to be closed, etc, etc and I'm just shaking my head pointing at the sign."

"She finishes with 'you people don't even deserve to have a party'. And with that I just smiled and said 'well now we're definitely not helping you, goodnight.' And closed the door."

"2 days later I get a call from the owner of the restaurant, saying she actually filed a real complaint about it. We had a great laugh"

- Hellvillain

Resturant Manager Or Traffic Officer

"I worked with a manager at a fast food place that got a complaint filed against him with corporate. Lady said she was second in line in the drive thru, the car in front of her gets their food, and goes to drive away, but accidentally put his car in reverse. He stops quickly, goes into the correct gear and leaves."

"Lady comes up and complains that the other customer ALMOST hit her car. Then she later complains that the manager was 'very unhelpful.' Still have no idea what either she or corporate expected him to do."

"Then, we had a customer drive his car up over a curb onto the grass, drive for another 6-8 feet, and hit a large rock in the grass, breaking his radiator."

"Dude wasnt under the influence, absolutely no clue how he didnt see a 3 foot tall rock in front of him, or why he was suddenly compelled to do some offroading in a Lincoln Towncar."

"He immediately comes in and starts yelling about how he's gonna sue the company for damages to his car. Despite the fact that he drove straight into it, over a curb, in broad daylight."

"Like, his car went to that rock like a soldier returning from war runs to the arms of his lover. Without missing a beat, my shift lead tells him that corporate will have much better lawyers than he does, and they'll 'counter sue you for damages to our rock'."

- DisabledBiscuit

"damages to our rock lol"

- rdummy_soup

"Your manager should have offered to ALMOST give her some money to compensate for him ALMOST hitting her car."

- magpac

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Didn't Ask The Exact Question

"I was serving a couple their meal. I had stopped by after their first few bites and asked them how they were doing. They said great and I moved on to the next table. At the end of the meal, they asked for the manager and complained about my service, that I didn’t check in. When I told my manager that I had checked in on them, she said they said 'Well, they came and asked how WE were doing, but not how the food was. WE were doing fine, but we didn’t like the food…'."

- Matchmaker4180

"Seems a little petty. To be honest, I've only had waiters ask me some variant of "so how are you enjoying your food? Good?" And then I tell them it's good and they move on to the next table."

"If you don't like the food...you can just tell the waiter. You don't need a prompt."

- geico_fire

Hand-ing Some Drinks

"I was using my hands to hand people their drinks"

"I quit that same day"

- goldenbrushes

"Your bad man. You’re supposed to use your feet like that alien pod racer guy in Star Wars the phantom menace"

- nhbd

"Not even using your mind powers, how lazy smh"

- Yab0iFiddlesticks

"I would get mittens, spill half of every drink, charge full price and then tell any angry manager...I just fulfill customers' wishes...."

"Some people should get LITERALY what they wanted....after a short time, they would be cured of their entitlement...."

- applesandoranges990

Changed The Building Layout

"A woman swore up and down that we had an upstairs (we didn't) and then, after twenty minutes of searching, accused us of hiding it from her."

"A whole second story."

- PickanickBasket

"We actually had a similar moment!"

"Customer paid for their washing machine in the till, and was told to go around the corner (of the wall, still in the same building, pointed with the whole hand) to pickup the machine."

"Customer came back 10 minutes later fuming that they couldn't find the second floor to pick up said washing machine."

"Entire building is on ground level. Opening from the tills to the room where they were supposed to pick up the product is as big as the broadside of an elephant. But it's our fault and we scammed him off his money because we didn't want to give him that washing machine."

- Brevlada-00

Severely Allergic

"Someone came back with a breakfast sandwich I made for them saying they wanted to get whoever made it fired because it has bacon instead of sausage."

"They said they're severely allergic to bacon and would end up in the hospital and that the person who made it (me) shouldn't work here if they can't read screens (for what the order says). A trainee was on speaker and punched in a BELT (which is made with bacon) instead of the sausage version which admittedly isn't an easy thing to punch in for a new person on our POS system. So I read the screen correctly."

"HOW can someone be severely allergic to bacon and not sausage which is the same animal and everything ?!? We also use the same tongs for bacon and sausage too, there is definitely tons of cross contamination between them anyways"

"My manager spoke to me privately about it and I said I was prepared for her to fake fire me to humor him lol"

- koopkop

"Reminds me when I worked in a Chinese place and people would be deathly allergic to MSG. When I explained it came in the fried rice we'd make in advance they'd reply 'oh a little won't hurt'."

- Matookie

Season 8 Nbc GIF by The OfficeGiphy

The People Want Adult Films

"I worked at Blockbuster and some guy got angry at me because we 'no longer' carried adult films. I explained that we had never carried porn but he said 'You have Red Shoes Diaries!' - which isn't porn."

"Then he threw the Rugrats movie on the counter and opened his wallet to get his membership card. After he paid, he shook the Rugrats movie at me and said 'People want PORN! Goddamn you.'"

- BarracudaImpossible4

"I worked at a Blockbuster and we had an older guy throw a tantrum because I wouldn't let him in the 'backroom' to look at the 'adult films' which we 100% didn't have. The manager ended up finding out he was confusing us with Family Video."

- Albino_Wendigo

Stephen Colbert Blockbuster GIF by The Late Show With Stephen ColbertGiphy

Cold Cuts Too Cold

"I worked at Arbys as a teen. At the time we had a new angus cold cut sandwich. This woman came in and ordered it. It was like a $12 meal."

"Gave her her drink cup, a min later she comes back and throws the cup at me because we didnt have any drinks she liked. We had like 10 different sodas, coffee, iced tea, lemonade, water, fruit punch, etc. Not sure what exactly she wanted."

"Anyways, I give her her sandwich and fries, she takes them to the table, takes one bite, comes back and slams the tray on the counter complaining that the sandwich was cold. I informed her that its supposed to be made that way. "Where? Where does it say that its a cold sandwich?" I pointed to the menu and said "in the name. COLD CUT sandwich""

"I ask her if she wants me to heat up her sandwich for her. No she doesnt. Does she want me to make her another one that is hot? No. Does she want something else to eat? Nope. Does she wanted a refund then? No! She just walks out! She spent $12 to take 1 bite of a sandwich and didnt even take the refund."

- stitchmidda2

"Sounds like she got buyer’s remorse and expressed it in the most childish way possible. Many such cases"

- akaTim

No Plastic, No Logic

"I worked at a Target at a town in CA that independently enacted a plastic bag ban a year or so before it was a statewide thing, so I got the joy of explaining that new rule to everyone. No plastic bags, paper bags are 10 cents, you can bring your own reusables or buy them for a buck."

"I could sometimes turn the mood by suggesting that they save the dime and carry out their stuff in whatever laundry hamper/bucket/storage tub they also happened to be buying."

"So a lady comes through and buys a cat litter box and a bunch of grocery items, gets in a snit about the bag thing, and when I point to the litter box (basically just a plastic bin) and say she can just take her stuff out in that, she gives me the most DISGUSTED look and declares 'I will NOT put my FOOD in a LITTERBOX'."

"Then she stomped off carrying a wobbly loose pile of groceries in one arm and the box that has never yet seen a cat dangling in her other hand. Good luck in life, girl"

- WankSpanksoff

"Oh god I worked at Macy's in Seattle for two holidays in a row, and Seattle had the plastic bag ban before the rest of the state, so I completely understand what you went through with people just being b**ch about the bag tax. Ours was 5 cents, though. And it has already been a thing for a while before my first season working there, and obviously by the second season working there... I excused the few customers who weren't from the state - in a few cases, they weren't even from the country - from being stupid, but SHEESH."

"Also to be honest when it got busy I'd just give people bags for free. Not worth explaining the whole thing and people going "Well that's OUTRAGEOUS" to me like I have any control over bag-related mandates."

"It was especially stupid when people would be OUTRAGED over the bag thing when they had already come from another store in the mall. Like, okay, even if they didn't charge you for the bag THERE the fact is that you have a bag with you right now from that store that you can just put your purchase in."

- OneGoodRib

Should Smile more

"I was a server at a local Italian/pizza place. I was a waitress and this was a busy Saturday. One table (that seemingly had no issues) asked to talk to my manager. I ask if anything was wrong, they say no, they just want to talk to him. After they leave, i ask what was going on with them. He said they complained that I wasnt friendly enough/smiled enough."

"He asked if the service was poor. No, they said I was very attentive and always had full drinks and everything they needed."

"Was their order messed up? Nope. Food was amazing!"

"What was wrong? She didnt seem happy/friendly/didnt smile"

"Manager tells them that my dad had just died a week ago. Guests suggest that maybe I should take time off of work if I cant smile for customers."

"What. The. F*ck!? Cause like, server dont get paid time off, i HAD to work or I would have lost my apartment etc"

- yosarianmarx

Sarcastic Yeah Right GIF by BounceGiphy

We're betting pretty much every one of those people is, at the very least, a polite dining guest and solid tipper when they're at restaurants, not going to tell people they don't deserve celebrations, and doesn't tell servers they shouldn't be allowed to work if they can't smile and be chipper right after their dad died.