People Explain When Lying Is Better Than Telling The Truth
Listen, the phrase "honesty is the best policy" is one of those things we say, but we don't really mean as a blanket statement. Honesty is not, has never been, and will never be the best policy in every situation.
Now, don't get me wrong, I'm not out here advocating for lying our faces off - but there are some situations where the truth just isn't necessarily the kindest, safest, or most productive route.
Don't believe me? I'll prove it with the help of everyone's favorite website, Reddit. Reddit user tinythunder15 asked:
When is lying better than being honest?
The responses were full of situations that some of us may never even have imagined, some of which we hope to never find ourselves in. Take a look, but brace. Some of this got really, really sad.
No Need To Relive It
"When the patient with dementia asks you, again, where their deceased spouse/child/other very important person in their life is."
"Telling the truth only makes them relive the horror and despair of finding out that that person has passed away all over again."
"I worked with a guy who had dementia and killed his wife. He was in an inpatient psychiatric facility that was locked and secured. He couldn't remember anything for more than 20 minutes. He would regularly ask us why his wife wasn't coming to visit him. One time his son told him out of spite and he flew into a self destructive depressive rage."
"Half hour later the guy didn't understand why his knuckles were bruised and sore and why the wall was bloodied. He seemed like a really nice guy and had created this persona that he was a loving husband who would do anything for his wife, wrote her three love letters a day, and wanted to help others. It's almost like he forget he was this jealous monster who killed his wife when she tried to divorce him."
"In either event, we just stopped telling him. We would say "Maybe tomorrow" knowing that he wouldn't remember asking us by lunch, let alone tomorrow."
"Does telling someone the truth and dropping crushing news on them making them come to the realization that their world is a lie and they killed the person they loved the most 5-6 times a day when they can't do anything about it or change who they are through introspection really benefit anyone?"
"I can think of instances where I was genuinely ok with lying - and they all focused around caring with people with memory issues. Sometimes it was about granddad being dead, other times it was about forgetting to do mundane stuff that didn't really matter. For example if they asked around naptime: "Did I start the laundry?" I would just say yes, then go see if the laundry is started once she's asleep, and if not, I would start it."
"Sometimes people with those issues ask if they're a burden, or if you're ok. You tell them they're not a burden, and you're ok... because I mean, wtf else are you gonna say? "It's hard, and yes, it's a burden, but you're family, and you couldn't stop me from caring for ya if you tried." They wouldn't understand and it would make them feel guilty."
I wasn't ok, but I always told her I was doing fine. Sometime grandmom was a proper wench to me towards the end (dementia sucks), but when she was having lucid moments and asked about how she was doing at other times, I told her she was fine and generally just sleepy. There was no point in making her feel bad over something she can't control."
""So... generally, when people are in their sunset years I'm fine with lying for kindness. I'm not necessarily gonna say what's "better" because it isn't on me to judge you; but I'll say that I understand people in those situations are all just doing the best they can, and I don't fault people either for lying, or for telling a harsh truth every once in a while."
Only The "Mentally Strong"
"Interviews. I was asked so what have you been doing the past year because it had been over a year since my graduation. I, like an idiot, answered honestly and replied that I was in a depression, but now I'm fine."
"So when the the roll call came for the name of selected candidates the first thing the person who was announcing said that they needed "mentally strong" people. Okay, then."
The Ambulance Lie
"Telling someone in the ambulance that they're going to live."
"I have a friend who is an ambo. He tells patients he's never had someone die in his ambulance... which is technically true. Because they refuse to declare someone dead in the truck, because otherwise they have to drive to the morgue and fill out a bunch of paperwork. Instead, they continue to administer CPR until they get to the hospital and let the on duty doctor declare the time of death. That way the body is the hospitals problem and not theirs."
"I was looking into becoming an EMT a few years ago. They taught us never to tell a patient they're going to live. Instead, you're supposed to dodge the question by saying, "We're doing our best to help you."
"You've never had to lie to someone in the back of an ambulance then. When someone is dying, those BS platitudes are pretty obvious."
"SCENARIO : You're the single occupant of a vehicle driving between 50-70mph that has struck a deer at night. The deer entered the passenger compartment. The antlers of the deer have penetrated your chest."
"An ambulance arrives 16 minutes after the impact (this is practically light-speed if you're rural) and the ambulance crew (EMT-B and EMT-P..because you're lucky and it's a 3-person crew) look at you, as you realize you feel cold and numb and you ask "Hey...am I going to be OK?"...as you cough up some blood from the growing hemothorax in your chest..."
".....uh....*ahem......er...."!!!!WE ARE DOING OUR BEST TO HELP YOU!!!!"......please don't die....."
"you hear.. in a robotic, terrified voice... from the EMT who is working on you. You feel good about that.... or maybe you want someone to lie to you (because who knows... maybe they're wrong and you're gonna live anyway?)"
"It just doesn't always work. You go ahead and tell people who are dying that you're not allowed to discuss statistical averages... see how well that goes down sport."
Safety Over HonestyGiphy
"When you're lgbt and your parents are extremely homophobic/transphobic. Basically, when telling the truth will put you in danger."
"If you're gay in Iran, its definitely better to lie."
White Lies Save Lives
"When you are speaking to a person who is about commit suicide. Speak as if life is better, even if it isn't at the moment. I'm not saying you should 100% lie, but if you lie (in case you NEED to lie) enough to get that person to seek help instead of committing the act, you will understand the need of a little lie."
"As someone who's been on the other side, I'm glad my best friend lied when he had no f-ing clue what was really gonna happen. I'm here today and I'm thankful."
"If a guest at my hotel is hiding from an abusive SO or parent(s) and the abuser(s) show up or call looking for them, I'm certainly going to lie and say I've never heard of the person they're looking for. I've worked in hotels for nearly two decades, and on a few occasions over the years have actually dealt with this situation."
Lying To Kids
"I fully support lying to kids. Whenever they make a crappy art project, tell them it's great. Sing terribly along to a song, tell them it was great. I want my kids to be confident. There are enough people in the world who are going to tell them they suck, they need to KNOW that there are people who will think they and what they do is awesome."
Maybe To Protect Them
"It's a feeling, I want to tell my parents that I had a horrible day at school and that I feel sad but... I just can't... it's better that we are happier. Maybe it's to protect them, maybe it's to prevent them from prying, or maybe take action."
A Matter Of Public Safety
"I had a friend who's grandma had severe dementia. She'd get out money to pay for a delivered pizza, and when the pizza came, she couldn't find it. She also would be driving and forget where to go and blackout sometimes. My friend ended up telling her grandma that she got her license taken away to protect her and everyone else on the road."
CPR And Everything
"When there's a vehicle accident and the involved party asks you if the other party is okay and you know they're dead."
"The driver was performing CPR and everything on this dude who was drunk riding his bicycle on the wrong side of the road with no lights at night. It wasn't his fault, but he never could have lived with himself."
"We held the scene (as we usually do when there's a fatal accident) and I had to lie to the driver that the bicyclist was okay in the hospital."
Call Me ShallowGiphy
"May be an unpopular opinion, but I think there are times when lying to someone about why you are breaking up is the right thing to do. To be clear, I only think this is a good idea if it is a very young relationship or you haven't been dating very long. If you are in a long term relationship, you owe it to that person to be honest at that point."
"So for instance, earlier this year I was dating a girl for a bout a month. Initially I wanted to make the relationship work, because she was a really sweet girl. But as we saw each other more and more, I started to realize that I just wasn't that physically attracted to her. Call me shallow if you want, but physical attraction is an important thing in a relationship. I thought that maybe I could gloss over this in light of her other qualities. But it became something that I started to think about more and more."
"So I eventually decided to break things off with her. When I did, I just told her that I didn't think I was ready for a relationship right now and that we should probably just be friends. Which was a lie. But being honest with her would have meant saying something like "I just don't find you that physically attractive." Which to me, is far more damaging and just kind of mean."
"Whether or not people want to admit it, I think that this is honestly pretty common. With a great many breakups, there's the reason that they gave you, and then there's the real reason."
Tell Them When They're Older
"When my kids ask about their grandfather, my father. All the young kids in my immediate family think he died from a heart attack. Truth is he shot himself while both him and I were home. When they're older i tell them the truth, but no need to put that on a little kid."
"How many men (as a woman) you've slept with. It really makes them either upset that they probably aren't the "best," or upset they aren't the first. It's truly a double standard I hate."
The Truth Is Dangerous
"It might be a messed up idea, but if lying helps you in a situation or simply makes a situation better than lie. I mean yeah if the situation will be resolved or handled better with honesty then, by all means, tell the truth. They say the truth will set you free, I, on the other hand, say sometimes the truth is too dangerous."
"When the truth would cause unnecessary harm."
"A friend of mine was prepping to break up with her fiance, and then she died after some medical complications. They were living together and planning their wedding at this point. At her funeral I recounted some sweet stories of them together that she had shared, and told him how much she loved him."
"Telling him anything else would have been cruel. She isn't coming back, and there would be only pain from knowing the truth."
Chillin' With Jake
"When you're still living with your parents but your leaving to go have sexy time."
"Hey guys, going to chill with Jake, might spend the night. Dont wait up!"
"Am I going to tell my saint of a mother I'm going to have premarital sex? Never ever!"
"Here's my story. My (now) wife bought an engagement ring off the internet. She read 18k gold so that's what she thought she got. Well turns out it was 18k gold PLATED over lead. How did I find out? Stones kept falling out and when the jeweler cleaned it, it basically became nothing."
"I knew she'd never forgive herself if she found out. So I paid for the mold to be made of the exact ring with real gold and stones. I will take that to my grave."
"The Gestapo is knocking on your door, asking if you're hiding anyone. You are. LIE."
Thanks to these Redditors for breaking down when the best time to lie is.
If you or someone you know is struggling, you can contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
To find help outside the United States, the International Association for Suicide Prevention has resources available at https://www.iasp.info/resources/Crisis_Centres/
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Reddit user pizzabagels1994 asked: 'What caused your last break up?'
There's a saying about needing to kiss a lot of frogs before finding Prince Charming. Most people date more than one person before settling on a life partner.
And even then it doesn't always work out.
Most of us have at least one breakup in our past. The reasons things don't work between people vary greatly.
But we all have our breaking point.
Reddit user pizzabagels1994 asked:
"What caused your last break up?"
Lack of Empathy
"I had just been diagnosed with Stage 4 metastatic cancer. All the attention I had been giving her I didn't have the energy to maintain while getting Chemo and avoiding Covid."
"My final straw. She yelled at me on the phone while I was in intensive care with pulmonary embolisms."
"Just that light bulb moment, and I was done."
"That was 3 years ago. All good now. I'm in remission, and thinking about dating again."
"I got into an argument with a crazy ex that was about 8 years older than me when I was 19 and we were screaming and chatting at each other and I remember she grabbed this vase that I had just bought her some flowers in and chucked it at my head and barely missed.
"It's hard to remember what kind of insanities I was yelling at her after that but she came around the corner with two brand new butcher knives from a knife set we had bought earlier that day and chased me around the house in circles."
"The house had bars on the windows and you had to have a key to open the front and back door it did not just have a manual lock."
"I ended up putting myself in the bathroom and holding the door as hard as I could and she actually stabbed one of the knives through the door."
"The whole knife did not come through the door only about two inches of it but that's plenty enough to still scare you."
"It was around 2010 and I had one of those prepaid phones in my pocket and I called her dad to come get her. He lived across the street."
"After her dad got her calmed down he took me on a ride to the duck pond at like 2 or 3:00 in the morning and was feeding the ducks old pizza and was just telling me that I needed to chill out and trying to give me some kind of a life lesson."
"He was probably pretty intoxicated himself but usually managed to hold himself together."
He really wasn't a great guy but came in during his daughter's mental crisis."
"The duck pond adventure started to end as the sun came up and I went and locked myself into the bathroom at the house and just went to sleep on the floor."
"I was going to get my things and get out that morning but she begged me to stay and at the time I thought that was what I really wanted."
"I think she kind of was mentally unwell at the time and I wasn't my best either."
"I did not call the cops on her and we reconciled for a time."
"Unfortunately I seem to have a pattern of not realizing I'm in a major mentally abusive situation due to growing up in one."
"Wife and I were attending couples therapy."
"The therapist said she was being literally abusive to me. My then-wife demanded a new therapist."
"Second therapist said she was being abusive to me. My then-wife filed for divorce.
"While my life right after was hell, it's come back around and I'm doing better than ever."
"My drinking, lies about drinking, and sh*tty finances because of drinking. 107 days sober today."
"Finally, someone who admits it was their fault. Me too brother."
"Past exes all was because of my drinking. Thankfully, I found someone who helped me quit."
"I'm 1yr 8m sober. We got this."
"We had our home, our plans and were preparing to marry in about three months when we separated."
"Thank goodness you found out before getting married."
"I know it must really hurt and maybe even keep you from trying again with someone new but you really dodged a bullet."
"Yep, my wife cheated and it's costing me about 100k between legal fees, buying out her equity in the house (which she paid none of), give her a chunk of my retirement and liquid cash."
"Honestly I think everyone should have a nasty infidelity clause in a pre-nup at this point."
"I can also look forward to sending her 70k in child support over the coming years. And I'm gonna take a wild guess that most of it won't be spent on the kid."
Something is Missing
"It took some time but we both realized that we weren't giving each other what we needed."
"Same! He saw it first so he was the one to leave me, but thank God he did, we were so incompatible!"
"Leaving my last relationship was rough—it was my first ever relationship and lasted 7 years—but I was so relieved at the same time when I got dumped."
"It was a very healthy breakup on both sides, and we kept in touch on and off for just under a year afterwards until she began seeing someone else and I felt it would be best to leave it be out of respect for her new partner."
"We honestly just both grew up (got together when I just turned 18; both young) and eventually fell out of romantic love."
"I still hold her to the highest respect and will always have a place in my heart for her, but I was so glad when she bit the bullet and broke it off. I would've felt too guilty to do so; I owed her so much."
"We had a very tumultuous relationship for the first couple years—we were very much in love but I had a lot of unresolved mental health issues, had a nervous breakdown, etc..."
"I still hate what I put her through but hope I was able to make it up to her in the last couple years of the relationship."
"Anyways, I wish her the best. My life and mental well-being has gotten SO much better in the last few years of being single; in a way I owe that to her too."
"He wants to get his life together."
"We still love each other and he thinks he needs to do this on his own but I want to be here for him, I promised him when we first started dating I’d be here for him as much as I can."
"It just hurts because he thinks I’m not strong enough to still love him and be apart from him when I am. It’s complicated."
Not enough time
"Her not having enough time for both grad school and a relationship."
"She did make the right choice though."
"Oof, yeah. Grad school is a real drain, emotionally."
"Like, you need the support of a partner while you go through it, but you don't really have anything to give back."
"It's an awful time."
"Just broke up with a girl halfway through a medical degree. I couldn't do it. I had been supporting her financially for 8 years and even another four I couldn't do. She also wanted me to cook, shop more than her."
"I started telling her I wanted her to contribute more towards the relationship. She grew distant but then really leaned on me when she needed financial and emotional support."
"She gets through her exams gets admitted to the doctorate and then cheats on me on holiday with a Swiss rocket scientist."
"He's now supporting her finanically in a long distance relationship. Feels like I dodged a bullet. Still 8 years is a long time."
It's complicated seems to be the mantra of relationships in the 21st century.
Are we no longer as loyal or loving as we were in the past?
Or do we just have more options and an unwillingness to settle.
We could all use a little love and care, but sometimes kind gestures come from the most unexpected places. Whether it’s a friend showing up at our door to give us the present we didn’t know we needed, or a complete stranger helping us out in a time of need, these stories about the nicest thing someone has ever done will warm your heart.
Face the Musica young man sitting at a piano in the darkPhoto by Kiwihug on Unsplash
When I was about 13, the pastor of our family church heard me practicing Chopin on the piano. Knowing my parents couldn't afford much, he offered to pay for my music studies so that I'd be prepared to enter music conservatory right after high school. All he asked for in return was that I'd help out with the church's music program when needed.
This kind, generous man spent thousands of his own dollars to help me along the way to a rewarding career in music.
Sleep Away Camp
When my parents were awful, and my sister was passing away, my friend’s parents took me in for a while. But it was even better than that. You see, they did it in a way that seemed like a sleepover, even though it went on for months. I didn't even realize until I was an adult how much they stepped up for me and protected me, right when I needed them the most.
Lean on Me
I had a sore leg, and it was sore enough that I couldn't put much weight on it. During this time, my school did this fundraiser run, and I wanted to participate even though I could barely walk. My best friend, who I'm still friends with to this day, stayed by my side, limping the whole way. I still thank him for that, it meant a lot to me.
To Serve and Protect
When I was 16, I was at a store getting some comics. I was 15 cents shy, because they raised the price by 5 cents a comic, and I was trying to decide which one to put back when a guy I went to high school with, and barely knew, gave me a fifty cent piece. He went on to join the Marines right out of high school, and retired a couple of years ago.
He's still just as awesome now. He restores old Volkswagens and sells them for cost to his fellow veterans. He restores old furniture and donates the pieces to families in need. He volunteers with wildlife rescue programs. He refuses to let me pay him back, so I'm going to try and buy his drink at our 30-year high school reunion. Gotta thank him somehow!
Something for Nothing
I went to a local breakfast spot one day after a rough night. I totally forgot my wallet, so I left my phone as collateral and went back to my house. When I came back, some guy had already paid for me. I know it doesn't seem that big of a deal, but it was a pretty bleak week for me so it meant a lot just to have someone do something for nothing.
A Friend Foreverboy feeding a animal during daytimePhoto by Daiga Ellaby on Unsplash
My wife and I were driving our kids, who were three and five at the time, to the zoo. We narrowly missed being smushed by a semi truck, but also almost flipped our top-heavy minivan doing 75mph when dodging said vehicle. All in all, we were very blessed to have our lives, let alone no damage to our car. The same couldn't be said for other cars, but no one was hurt either.
The State Trooper who showed up was the most generous young man. He gave my daughter a little teddy bear that she still has to this day 5-6 years later. She even remembers getting it, which is pretty incredible for someone that age. I think that was the most meaningful thing anyone's done for me, and I've been fortunate enough to have a lot of good people in my life. This one stands out because it was directed towards my daughter.
I’ve Got You, Babe
My mother passed, and I was so stressed trying to find a way to give her the funeral she deserved. My boyfriend went down to the funeral home, made the arrangements, and paid the balance. By FAR the kindest thing anyone has ever done for me.
A Helping Hand
My firstborn had a severe deformity, and spent a week in hospital before we took him off life support. I was staying at the Ronald McDonald House, and even though one of the rules was that you are your own maid when you leave, complete with doing laundry and remaking the beds, I was a complete wreck and couldn’t do a thing. Then I got the surprise of my life.
A kind stranger took care of my room for me even though they were going through their own stuff. Another blessing from that dark time is that the funeral home took care of everything for me, including all bills associated with the service and cremation. I will never not donate to the Ronald McDonald House and I know what funeral home I'll be using when I one day need one again.
It was a very long time ago and very dark sad time. It destroyed my family, a few years later I lost my husband to the depression that happened from this, and while both tragedies changed me, I'm very good now and know happiness. I want to say that I've thought about how very, very bad things can get in the world, but this stranger, and people like him, showed me daily that the world is full of amazing loving people.
A Little Tune-up
A few years ago, I was going down to visit my grandmother in South Carolina. I needed an inspection and oil change on my car, and I was the single mom of a 5-year-old. The total cost ended up being 40 dollars more than I thought. At the time, that was devastating, and I had to tell my daughter in the parking lot that we couldn't go see her grandmother anymore.
Someone heard me talking to her and came over to us and gave us 60 dollars. That was one of the nicest things someone I don’t know has ever done for me.
Can’t Put a Price on Education
On September 14, 1986, my dad dropped me off at boarding school and gave me a five-dollar bill. I never heard from him again. He never paid my tuition bill. So, from the age of 14, I took every job I could get and worked my way through. At $4 an hour, I didn't even come close to paying off my entire bill, but the school let me stick around because I was a model student in and out of the classroom.
We get to graduation. I opened my little diploma thing expecting to see a bill in five figures. Instead there was a note: “Congratulations on your graduation. A group of us who believe in you and love you have taken care of your bill. We are proud to present you with your diploma.” I later found out that one of my friend's dad, a fairly well-off dentist, went fundraising among his golf buddies because he didn’t want to see me enter life at 18 under crushing debt.
The Tables Have Turnedpeople around tablePhoto by Zach Reiner on Unsplash
One of my high school tormentors invited me to his house to hang out for a day. I was really nervous it might just be to screw with me, but I was desperate for some sort of friendship at the time, so I went over. We're now best friends, and he and his family feels like family to me. Honestly, I have no idea how we ever disliked each other.
The New Normal
I was hugely pregnant and had very young children with me. We went to a free exhibit at an aquarium down town. I was unfamiliar with the area, but found free parking several blocks away. I was broke, so finding a free exhibit with free parking was really a special outing for us. After the exhibit, my young children and I started walking towards the car, but couldn't find it.
I figured I had gotten turned around, so we returned to the aquarium and started walking in the other direction, but still couldn't find the car. We went back and started out in a third direction, still unable to find our car. It had started to rain and we were just lost. All along, a homeless man had been watching us, as we had passed by him multiple times in our search.
His words were heartbreaking. He told me he remembered seeing us first go in to the aquarium hours ago and what direction he saw us come from. He offered to walk down that way and look for our car for us so we didn't have to be walking around aimlessly until the car was located. I thanked him, but turned his offer down, not wanting to send this homeless man out into the rain.
He told me he was impressed with how well-behaved my children were, and he offered a dollar to buy them a candy bar. I couldn't accept, I mean how horrible of a person would I be to take money from someone who clearly needed it more than me—but he insisted. He said the dollar wouldn't save him from being homeless, but buying my kids a candy bar for being so patient and well-behaved would make him feel normal and some days he just needed to feel normal.
It was an act of kindness I will never forget. I think of that gentleman often.
From Beyond the Grave
My grandmother made a ton of birthday cards in advance. After she passed, I still received birthday cards from her for the next few years. It was a little weird, but I cried happy tears whenever I got to read words from her after she passed.
Duty of Care
A paramedic helped me after I was in a car crash. He took his time to come back to the car and bring me back my front tooth, which was really tiny and he offered to go and look for in the wreck. At the same time, he found and brought back my partner's phone. I don't know his name, and I was in such a state of shock that I can't even remember what he looked like.
Still, he put my tooth in a special liquid and the hospital team managed to put it back, saving me a lot of money. There was also a woman officer who put a blanket on me and made sure I kept it. The hospital only managed to take it off me right before I left. It was a green standard first aid blanket, and I don't know why I refused to let go of it (again, shock) but it provided a lot of comfort. Thank you so much, guys.
Get Away From It All
The nicest thing someone I know has done was for someone else. My brother took a fellow band nerd on a high school graduation road trip for several weeks. Thing is, the friend was dying of leukemia, and they both knew that this was going to be his first and last road trip. No timetable, just one day at a time across the breadth of the US.
Found in Translationpeople walking on street during night timePhoto by Yu Kato on Unsplash
I worked in Korea for a bit. It was late at night, and I decided to surprise a girl I was talking to by heading to her apartment. It was around 10:30, and unbeknownst to me, the subway stopped running at 11:00. Unfortunately, I was halfway there, so I decided to message her. She told me to take a specific bus to get to her place. I get on the bus, and I don't have the slightest idea which stop I should be getting off on.
Well, about 10 minutes later, a load of people get off on this one stop. An older Korean businessman sees me and motions to me that there's an available seat next to him. He starts talking to me in English and he says that the stop where I'm getting off is one stop before he gets off, and that he'll let me know when. We start a conversation about where he works, how he learned English, what I'm doing in Korea.
By the time we knew it, his stop came up. He profusely apologized to me and said that it was the stop before. I said, "It's okay, I'll just walk the opposite direction." As we get off the bus, we're both walking in the same direction. As we come up to an intersection, he flags down a taxi, tells him the subway station to drop me off on, and he paid the fare. All this while still apologizing to me. That guy was just such a good person, you know?
Moms Just Know
I was involved in a hit and run on my bicycle in Chicago. I broke my collarbone, and a stranger drove me to the ER. I was going into shock and freaking out about finances—I’m a single mother. The stranger gave me her number for the report and such, but then she made a gesture I’ll never forget. She later sent me $5k because she knows what it’s like to be a single mother with nothing.
I sobbed. I hadn’t gotten my unemployment yet. I was overwhelmed by her kindness.
Friends With Benefits
I was having a panic attack for the first time. It swung between so euphoric I thought I was going to "ascend" and terrified that my life was going to end in pain. I called my loved ones to say goodbye, including my best friend. He came running from a block away. He was terrified too, but he held it together, sat me down, hugged me, told me that he didn't want me to go anywhere, and that he needed me right here.
I needed that. I needed to see what I felt wasn't based on reality, needed someone to say that I should not obey those feelings because I was needed and loved. On some level, he saved me. Years later, he voluntarily went into homelessness just to fly out to see me on another continent. Yes, we're together now romantically. No, I don't know how I got so lucky. We're planning the wedding. :)
The Art of Caring
When I was a freshman in high school, I took an art class that was a mix of 9th-12th graders. I was really bad with people back then, so I spent most of class sitting on the floor between the trash can and the drying racks and never speaking to anyone. Still, there was this one 11th-grade guy who would always make it a point to talk to me.
He didn't know me or anything; he just happened to sit near me. But he'd always ask about my day or compliment my art or offer to help me with my math homework. At one point, he even managed to get me to sit at the desk with the rest of the students. It's just one of those things I think about from time to time because he really had every right to ignore me like everyone else did, but he didn't. He really made art class into a second home for me. I miss that guy.
It’s the Little Things
I have an online friend in another country, and one time she made a cake for my birthday with my name on it because she knew no one else would do anything.
Know Your Worthwomen's blue dress shirtPhoto by Tra Nguyen on Unsplash
During my Physics graduate program, there was a terrible professor for two of my core classes. He was terrible at teaching, but also known for complaining at faculty meetings how the grades had been going down in his classes ever since more women started taking them. I put in a ton of work anyway, and despite all that he gave me two Ds for those two classes. I’ve honestly never heard of someone getting Ds in grad school and finishing, so I was convinced my life was over. Then, I learned that I was so, so wrong.
At that point, I told another professor who had been supportive what happened, and he got me a stiff drink to talk it over. In that meeting, he said that technically there was no requirement to take the guy’s classes. Instead, he told me to sign up for two independent study classes, which he would supervise, and all I would be doing is practice questions for the qualifying exam.
So we did exactly that—I studied, and we would meet up a few times a week to go over problems. By the end of the semester, I took my qualifiers, and passed with margins to spare. Today, I’m a postdoctoral fellow in astronomy at Harvard, which never would have happened if that professor hadn’t taken a chance on me and put in so many hours to help me.
It makes me so determined to help all the students in my path and mentor them as well, because people can be so much more than one bad professor thinks they are.
I had just had my father completely cut ties with me after years of estrangement and him being super distant. Obviously, I was a little emotionally uneasy about how “final” it felt, and the implications for the distant future. My live-in girlfriend knew, told her mom, and her mom sent me a bunch of snacks I’ve always wanted to try but never wanted to spend the money on.
Instant mood lifter, and it restated the fact in my mind that there are other people who care about me even if my dad doesn’t.
Pikachu, I Don’t Choose You
When I was like nine, I went to an arcade over in San Antonio, Texas because we were there for a vacation. There was this claw machine that had pokemon in it, and I was aiming for my favorite pokemon ever, but accidentally got a different one. The employee comes around to unlock the thing so I can get my prize. I whine to my mom, "Aw I wanted the Charizard though."
This dude puts the other one back in there, and hands me the one I wanted. I will forever remember you, bro.
Work to Live
My one co-worker got all my other co-workers to donate money for a gift to me from my hugely underpaid apprenticeship. I received $350, which was exactly how much I needed for an upcoming bill. It really saved me when I had literally $0.70 in my account. A few weeks earlier, actually, a different co-worker noticed me not eating and bought me lunch, then many of them brought me leftovers. That apprenticeship was the worst, but the people were the best.
The Good Neighbor
His name is Duong. When I was in university, he was my neighbor. I got into a motorbike accident and couldn’t go to class by myself, so he put me up on his back and brought me to the class like a hero. When my elevator was broken, he climbed all 13 floors to bring me dinner because he knew I couldn’t go out to get it. Whoever is with him for the rest of his life is a lucky person.
Child’s Playassorted color of wicker baskets on displayPhoto by zakariae daoui on Unsplash
I was walking through the streets of Marrakech after it had just rained, and I was wearing those flimsy flip-flops, so all the wet sand from the street was being catapulted onto the back of my legs. Out of nowhere, I feel a tap on my arm. It’s a young Moroccan girl, not older than 6 or 7 years old, offering me her water bottle to clean my legs.
I politely declined because I could never accept to take someone’s water in that scorching heat, but thanked her and her mother profusely. Children are so pure.
Do the Math
I went to a very small school with a bunch of really amazing math teachers, and one really bad math teacher. For example, she tried to sue a kid for "aggressively swinging his backpack" at her when she threw him out of the classroom for something trivial. He had only picked up his backpack in a completely normal manner.
I was slated to have pre-calc with the terrible teacher the following year and was complaining about it to my amazing math teacher, saying how much I was dreading her class. That’s when I got the offer of a lifetime. My amazing math teacher offered to teach me pre-calc over the summer so I could skip a year of math and go straight to calc with the amazing teacher.
So, once a week, each week over the summer, I met my amazing teacher in her back garden, where we had tea and cookies and she taught me pre-calc. A week before school started, I met with horrible teacher and took her pre-calc final, aced it, and got to stick with amazing teacher. I’ll always be grateful someone cared enough about that.
Growing up, I was severely neglected and had no friends due to my lack of hygiene and social skills. One of my teacher aids got wise to it, and brought me to her house to play with her daughter, took me on family trips with them, gave me clean clothes, and just showed me an insane amount of kindness I'll never be able to repay.
Through Thick and Thin
I was fired from my last job. It was the first and only time I had been fired, and it sucked. I really liked that job, and I got super depressed. My friend also lost his job later that week, which really sucked because I knew he loved that job, too. He would always tell me that it was his dream job. And right as soon as he found out, he called me.
He called me to tell me that even though he lost his job, he knew he was going to be alright. He wanted to tell me that to set a good example. I knew he was heartbroken, but he put on a strong face for me. And I'll never forget that. Never.
I’ve never been able to celebrate my birthday. Between my awful mom and horrible relationships, it’s just become a tradition to lie in bed and cry every year. Well this year, my best friend and boyfriend put their heads together and threw me a surprise “party.” They decorated our apartment, baked me a cake and decorated it to the best of their abilities, and got me some small, thoughtful presents. 24 years old, and finally I had my first good birthday. I cried like a baby.
You Shall Not Passman in black jacket driving car during daytimePhoto by Thibault Penin on Unsplash
I went out to a bar drank a bit too much with my girlfriends. Some guy saw and tried to push me into an Uber to take me to his hotel. Then, the bouncer wouldn't let me back in no matter how many times I asked because according to him, "I changed my mind and that's not the guy's fault." No one else passing by wanted to intervene. I was getting really scared—until a good Samaritan stepped up and changed everything.
The Uber driver popped out of the front of his car and wrestled the guy off me. He made sure I was okay, gave the bouncer and everyone else a piece of his mind, too. Hope that guy's doing well in life.
Let the Good Times Roll
I took my sister, who’s in a wheelchair, to the cinema for the first time on my own. At the end, I realized I couldn't undo the brakes because it was a new wheelchair. It was blocking everyone. I felt like crying because I thought everyone was angry at me, but some nice lady helped me, then took me and my sister out. She said she once had a son who needed a wheelchair. This was long ago, but I'll never forget her or the kindness she showed me that day.
I am from 1980's rural Texas, where education was laughed at and where the idea of living in a foreign country was ludicrous. When I was 17, I met a Rotarian (like, a guy from a non-profit) who allowed me to go on a year-long foreign exchange. I had never heard of that concept before and had no real idea of what it meant. At 18, I packed my bags and discovered a brand new world! It honestly changed my life FOREVER. Definitely for the better.
While I was gone, I met other foreign exchange students and learned that it was fairly difficult to get into this program. I'd heard ambassadors’ children were being turned down from it. I honestly think that I got to go because no one else from my area wanted to leave the safety of our small town, while I jumped at the chance. I think about that old Rotarian a lot. I owe him everything for changing my life.
How to Save a Life
Back in 2018, I had a drastic decline in my mental health, which led to a failed attempt to take my life. I had enough of feeling miserable, so I checked myself in to a program. Afterwards, the hospital gave me a number and location to follow up with my newly-appointed therapist. Upon getting to their building, though, they needed me to pay a co-pay.
I didn't have a darn penny on me and said I couldn't pay. They denied me my appointment, and I remember thinking that when I walked out of there I was really going to go through with harming myself this time. Then a miracle happened. Right before I was about to leave, this other patient stopped me, pulled out her credit card and paid my co-pay.
She had told me that this place and these people saved her life. She said she didn't want me to lose mine because I couldn't afford to be cared for. The intensity of that relief almost cured my debilitating depression, I never felt so grateful in my life. I sincerely hope that lady is flourishing and being the best self she can be. She saved my life; that is the greatest kindness someone has ever done for me.
Those Who Can Do, Teach
My English teacher when I was very, very young. She was the sweetest I've ever had. She knew I loved the Harry Potter books, even though they were not super popular in France back then. So one day, she brought me HP-themed coloring books from her trip to England. It made me so happy that she thought about me even though she was away from school.
I Recommend This Manwhite mug on brown surfacePhoto by Pablo Varela on Unsplash
My boss and mentor wrote me a glowing reference and pulled some strings to get me into a graduate program, even though I was severely depressed and my work performance was nothing to be proud of. I couldn't comprehend or remember anything due to an undiagnosed disease, and I also acted extremely awkward socially. I really don't know why he went so far out of his way to change the trajectory of my life, but I’ll always be grateful.
I've had many people do nice things for me, but one stands out. I was very young, maybe 16 or 17. I'd had a terrible car accident and needed to get to a specialist downtown during my recovery. I wasn't a confident driver to begin with, and I had never driven downtown and got hopelessly lost. This was before everyone had cell phones.
I stopped at a pay phone in a grocery store. I was sobbing and scared. I couldn't describe where I was, since I was so lost, and I didn't know how to get turned in the right direction. A little old lady stopped to ask me if I was OK, so I told her where I was going and that I didn't know how to get there. She was shocked that I was SO LOST.
I was so far removed from where I was supposed to be. I wasn't even close to downtown. So she literally drove there in her car while I followed her. She just pointed out her window when we got to the address and I turned in. I never got to properly thank her. But it was far from over. To make it so much worse, once I finally got there, I was told they'd had to cancel my appointment.
I broke down, and an elderly couple came to comfort me and gave me some money and said to please take some time to calm down at the cafe next door, have some lunch or something. Twice in one day, I was approached by kind people who just wanted to help a teenager. That was over 25 years ago. I still don't like to drive downtown, but I do. I think of those people every time I have to go there.
Saving the Day
My dad cancelled my weekend with him a day before we were supposed to go to Six Flags and do other stuff together. My best friend's parents found out and duplicated all the activities. It meant so much to me.
Hit the Road
I was given a car by a former co-worker. At the time, I was walking or riding my bike eight miles one way just to get to work, and then another eight miles to get back home. When working with her, she asked if I wanted a car. I thought she was joking, but said yes anyway. About two weeks later, she said her husband had this old car that he fixed up and it’s ready for me.
From there, she had me meet up at a notary, and all I paid was for a title transfer and tax, which only came around $150. It wasn't the nicest car, but it worked. The car lasted a year, but still to this day I am forever grateful someone would gift me something that truly helped out tremendously. Then, she said there was a catch. I started to get nervous, but it was actually so heart-warming.
The catch was that, whenever I'm able to, I have to pass along a good deed. I've tried to pass this whenever I can. I sincerely appreciated all the help, Debby, and I wish only the best for you and your family. I'm still working on passing along good deeds as we have agreed. Thank you so much for your kindness, especially during a time in my life where I thought there was little hope. There is always hope.
Color Me Surprised
A woman I worked with a few years ago knew my 30th birthday was coming up and asked me what I was doing. I just said I’m visiting family, but she also found out that I’d never had a “surprise” before. I might get a present and maybe a bit of money and I was happy with that. I had no idea the gift she was about to give me.
At my parents’ house, they’d forgotten to buy a cake, so I just picked up a Victoria sponge cake and stuck a couple of tea light candles on it. It was fine, I don’t complain. But when I got back to work a week later, my lovely colleague had organised this beautiful two-tier birthday cake surrounded by gifts! And then she really surprised me.
She produced tickets for us two to get a drink at this ice bar place and tickets to go to the theatre. She did this because she remembered me saying I hadn’t been since I was a kid and no one I knew was interested in going. I was so shocked, I was nearly in tears. This was the very first birthday surprise I ever had. I will never forget my 30th birthday because of my colleague.
A Purr-Fect Presentperson walking inside building near glassPhoto by Heidi Fin on Unsplash
I worked as a retail cashier at a drug store. It was the Christmas season and CRAZY busy. We had tins of chocolates on sale for under $10, and they had designs of kittens and puppies on them. I mentioned to a lady who was buying a bunch that one tin in particular looked identical to my cat. She bought the tin and gave it to me!
I actually cried. To have a stranger spend their own money on someone else in that capacity. I’ve never had it happen before. It was years ago, and although the chocolates inside are long gone, I still display that chocolate tin every year at Christmas.
I was in a boarding school, so I couldn't go home or anything like that, and I was also really out of touch with my emotions. Very “keep calm and carry on.” One day in class, I was having REALLY REALLY bad period pains, and since I'm not the kind of person to share much, I was trying to hide it even though I was pretty much in agony.
My friend sitting next to me could clearly see something was wrong, and eventually I told her. So she sneaked into the dorm where you're not supposed to go during class hours for me to fetch some medication. She also offered to bring me dinner so I didn't have to move once I got home from class. She even told me jokes and stuff to cheer me up. I’ll always be grateful.
I couldn’t be there for the passing of my grandmother because I was at university, so my uncle had a bracelet made for me. It was engraved with her handwriting.
One Happy Ending
I had a really bad home life growing up. My friend—and at the time she was only loosely my friend—had two incredible moms who heard what was going on with me, and pretty much immediately got involved. At the time, I was emaciated, constantly terrified, and never let anyone get close, especially adults. When it got really bad, I used to dumpster dive and collect scraps from the school cafeteria for food for myself and for my brother.
I was chronically sick, mentally ill, rarely slept, and skipped class all the time. My friend's parents started dropping off bags of food at school for me and my younger brother. One night, they invited me over and I just...never left. They moved my brother into the house. They had absolutely no money. Not a freaking dime.
The money that used to be split between four people (two kids, two moms) was suddenly split between six. The house we shared was a half-finished re-modeling project and a total hazard. We didn't even have doors installed inside! Just curtains. To me, though, it was magic. I thought the fact that we didn't have sinks—that we had to crouch over the tub to wash our hands—was mythical.
My moms hugged me every morning and told me how special I was and how proud they were of me. For the first time in my life, I was stupidly, ridiculously happy. Every morning I woke up, my heart would race until I thought it might burst. I was literally that happy to be alive. The second I woke up—I mean the second—I bolted to the kitchen to say good morning to my moms and get a hug.
My friend (now my sister) and her family did everything for us. No rhyme, no reason. I stopped skipping school. My grades improved. I started earning scholarships. I got into a fantastic university. I now have a degree, a fantastic job, friends, and a family that I love.
Kindness Is in Short Supply
On the last day of school, I was helping my art teacher clean up for the summer. She knew I was rather poor growing up, so she gave me all the leftover paper, some really high quality bristol board and watercolor paper, all of the leftover prismacolor pencils, tons of paint brushes, and other various art supplies. It was her last year teaching, and she didn’t care to save the stuff for the next year. I still miss her. She was the best teacher I've ever had.
Long Time, No Seephoto of pub set in room during daytimePhoto by Jason Leung on Unsplash
I was at a restaurant in Boston by myself on a Friday night. It was 7 pm, so I was just enjoying a nice dinner by myself before heading back to my hotel. There was a man with a wedding ring on who asked me if the seats next to me were taken. I told him no, and he and his friends sat down. He eventually started chatting with me and it was friendly, but then he started hitting on me.
I brushed him off, and he slightly backed off…but then started eating French fries off of my plate. I pushed the plate away and asked the bartender for my check. I was in the last seat at the bar, so I had nowhere to go other than to wait, and the bar was packed. The guy then tells me I’m beautiful and asks if I want to go back to my hotel with him.
I told him again no. He asked again, I told him I was married and he said “So? So am I.” I’m so grateful for what happened next. All of the sudden, this voice says to me “Oh my god! What are you doing here? I haven’t seen you in so long!” And a woman hugged me. This woman and I chatted and pretended we were old friends while I paid. She then walked with me to my Uber to make sure I got into it safely and that he didn’t follow me. I don’t know where this woman is now, but she made me feel safe.
I went on a homecoming date and ordered a bunch of food. While we were there, this old couple ended up buying our dinner because we reminded them of what they used to look like when they were young. I’m very grateful, because I didn’t actually have enough money to pay for dinner. I was maybe $30 short. I’m still with the girl three years later.
A Grave Secret
I have many family members interred in a small cemetery with a few unattended graves that I occasionally clean and place artificial flowers on. Sometimes I do the ones around them. I feel morally obligated to honor their memory. One day, I found a letter. Its contents were heartbreaking. Obscured behind my father's flowers, in an inconspicuous brown envelope, was an effusive message of gratitude from an old woman whose arthritis incapacitated her.
She had seen my maintenance of her husband's grave from her house across the road and wanted to thank me for my compassion. I was confounded because I never anticipated any recognition. She said she asked her daughter what she could do to compensate me, and she purchased an iTunes voucher for her mother to give me in the envelope.
It was one of those letters and gestures that the gratitude and appreciation emanated from the very paper. The handwriting was so elegant and fastidious; I know she took an inordinate amount of time composing her words. She loved her husband beyond articulation. We have tea together twice a month now.
A Class of His Own
When I was in school, I had a classmate who was terminally ill. He wanted to do all the things he wouldn’t grow up to do, and pretty much our whole school got involved. One girl’s parents owned a nightclub, and they decked out the VIP lounge and served mocktails to roughly 100 students. The kid wanted to be a police officer, and one boy’s dad arranged for him to go on shift with him for the day.
He wanted to go on a beach holiday, and the teachers put little kiddie pools around the long jump pit with water in. We all did something off his list. He got 62 valentines cards in October! He was always such a kind and thoughtful guy that everyone was happy to join in. His mom messaged me a few weeks ago just to catch up and she said she can’t believe that this year it’s 20 years since he passed, and she's so grateful that everyone made his brief time on earth so wonderful.
A Little Something Extra
My dad is a retired junior/senior high school art teacher. Every single morning for well over a decade, he packed an extra lunch and put it in a place in his classroom where a student whose family was struggling could take it without making a big deal of it. Eventually, when the older student graduated, one of his younger siblings started taking his class.
The kid would already know he could take the extra lunch bag without having to face talking to my dad about it, or being embarrassed in front of the class. I used to ask why Dad packed two lunches while I was growing up, and he would just say, “I sometimes get extra hungry.” My mom later told me the truth. He is such a quiet, humble, and extremely generous man.
When you've spent enough time in your professional industry, you tend to learn secrets about the industry that the general public won't know.
For example, I work in social media. I create social posts for influencers and activists. I have no real affiliation with these people, and I usually don't even get guidelines on what to post, past that I have to post every hour or so.
Every industry has a secret, and Redditors are ready to share secrets about their own industries.
It all started when Redditor Thealexiscowdell1 asked:
"What is a "dirty little secret" about an industry that you have worked in, that people outside the industry really should know?"
All The Same
"Not all that much of a secret, but, i used to work in a peanut butter factory, we produced about 25-30-ish different storebrands ranging from very cheap to stupidly expensive, we had a grand total of 3 recipes, chunky, not chunky and no additives."
"Peanut butter should taste like peanut butter."
"Wash the top of your cans. Mice poop on those things all the time while they are in warehouse or transit."
"I’m so relieved that my mother raised me to do this lmao. I thought it was strange growing up but then I just started to do it automatically without question."
"Absolutely, I did security at a local supermarket warehouse, and doing my walkthrough, I saw rats 🐀 so big the porters used to ride around the warehouse on them (obviously not really) but I did see the rats and they’d be everywhere. Of course, they cr*pped on everything."
Quite The Employee Discount
"I worked at a major jewelry company in the US. When we wanted to buy jewelry, we paid what it costs to make the product (material, labor, shipping), plus 10%. I paid around $115 for a pair of $950 diamond earrings."
"I worked wholesale diamond sales so I had connections throughout the entirety of the industry. Made my wife's 15k+ engagement ring for about 3k."
Keep Track Of Your Belongings
"I worked in the moving and storage industry and if you EVER pay movers to pack and move your family, DEMAND an itemized bill and proof of service."
"These people are out here RAKING people over the coals. Inflating box counts, charging for services not performed, etc. it’s not AS BAD if it’s COD but if it’s a corporate move for your job?? DEMAND IT. You might not be paying for it out of pocket, but it’s still showing on your income as taxable wages."
"special note to say not ALL companies do this but ALL the ones I worked with did."
"High volume recruiters spend an average of 10 seconds looking at a resume."
""You are a perfect fit for this [job title that's not remotely close to what you have done in the past] position based on your experience at [company].""
"Emails are mostly just basic keyword match mass batches. They might not have even read your CV, it just had a keyword."
"Totally. It's usually through LinkedIn. I generally respond with, "Oh wow! What part of my profile do you think makes me a good fit for the position?""
Heavier Is (Apparently) Better
"They put little weights in lipsticks to make them feel more expensive so they can charge more."
"Same for Beats headphones."
The Truth Comes Out
"Zoos and museums are universally held together with double sided tape. The size or prestige of the organization doesn’t matter either."
"You guys can afford double sided tape?"
"We had to use single-sided tape, taped together."
"Also, the dinosaur bones that you're ooh-ing and aah-ing over are probably plaster. The actual bones are stored safely in the basement."
"I imagine most artifacts on display aren't real, just very high-quality fakes. You really can't trust the general public not to f**k it up somehow. Honestly, as long as the museum is using the real ones to learn more about our history, I'm OK with it."
Like Cramming For A Test
"When the health inspector shows up, a mad scramble happens in the back to clean the kitchen while they start the inspection in the dining/bar area of the restaurant."
"Yup. One manager will hold the health inspector up in the front of house while back of house is busy labeling and making sure minor violations they visibly see are dealt with."
"Truer words have never been typed lol send out the king or queen of small talk and people skills while the back of the house tosses anything that isn’t temping correctly and runs ribbons of labeling to the walk in to make sure it’s all labeled."
"If you’re ever buying bulk gravel/sand/crushed stone from a local pit/quarry that has scales to weigh the amount of product you’re getting- you’re getting f**ked because you’re paying for water. Most of these pits/quarries spray the living f**k out of their stockpiles before/during operation to make the material heavier in the truck. Never buy by the ton- always buy aggregate by the cubic yard. It’s a measure of volume- not weight."
"Source: I own a rock crushing business/multiple quarries and I charge by the cubic yard to not screw the public :)"
He No Longer Works For The Company
"I wouldn’t say it’s mostly a secret but agency staffing firms churn and burn college graduates who are basically thrown in the wild. The recruiter you worked with may be gone in six months and that’s why a lot of ghosting happens."
"Yeah, recruitment and headhunting are not altruist professions. They're not social workers looking out for clients best interests."
"I got a high-paying job via a headhunter. After three months at the new place, I realized I hated it, and I quit."
"Three days later, I got a call from the headhunter, and he was IRATE, YELLING at me over the phone at the top of his lungs. He called me every name in the book, and went hoarse from yelling."
"Turns out, he gets paid a commission for placing me at that job ONLY if I stay at least 90 days. I just happened to quit on the 89th day coincidentally."
"So he lost out on a good chunk of money thanks to that."
"The roses you buy at Valentine's Day were harvested around Xmas. It's the worst time of the year to buy roses and I don't mean because they're more expensive. They're also the worst quality because it's a longer holding time between harvest and use than any other time of the year."
"Never ever ever send flowers through an order processing service. Look at the location you're in or sending to and talk to a florist in that area directly. Don't pick a picture off some external website. Ask the florist what they have and can make that fits your budget. If you're worried, ask them to text you a pic of the completed design."
The Psychology Of Groceries
"There is a lot of money spent every year that decides where specific items are placed on grocery store shelves."
"If you're at a grocery store that's part of a chain, and you look at a shelf and there's an item that's approximately at eye level, I guarantee you that the company that makes that item paid a lot of money to put them there. There's lots of weird psychological tricks that go on in terms of how stores are laid out."
"Candy, sugary cereals with mascots, the more expensive toys...etc. all at child height."
"The milk and toilet paper are always in the back because those are what people often make a quick run to the store for. By putting it in the back, it forces the customer to walk past all sorts of tempting end caps. The chances of the person going in for one thing and coming out with a bunch is increased."
"People joke about doing this all the time at Target, but it's not just a joke, Target actually paid a lot of money to get customers to spend a lot of money. All by designing things just so."
"I learned this in the one and only marketing class I took. It was really interesting, while also being kinda horrible."
Turns out the world is even more manipulative than I thought!
Like many people, I spent my time in retail. Customers were by far the hardest part of the job.
In college, I worked as a "bookseller"—our official title—in a mall for a national chain of bookstores. Without fail, every shift one or more customers would ask for something like "that book, the red one, by the guy."
When we'd ask for more information—like genre or if it was new or where they saw it—they'd just repeat, "red book, guy, you know which one I mean."
We most definitely didn't know which one they meant, but customers thought if we worked in a bookstore we should know every book in print from even the vaguest of descriptions. And they'd get mad when we didn't.
Anyone who has worked with customers has war stories.
Reddit user j-rock292 asked:
"What is the dumbest thing a customer has gotten mad at you about that was not your fault?"
Were they blind?
"They asked me to cut a blind."
"When I asked for the dimension they wanted it cut to, it was larger than the original blind length."
"Said I can't make it longer, only shorter and she lost her sh*t."
Tag, you're it.
"Back when I worked at Target, some guy came in about 30 minutes before we closed, and wanted to buy a laptop."
"He wanted to run some obscure software on it for his laser ttagarena and got really nettled when I told him I was unfamiliar with the software and so I couldn't give a definitive answer."
"Then he started going on about how much he made in a week compared to my paycheck."
"So I told him something along the lines of, 'Well then buy this laptop and if it works, it works. If it doesn't, it won't hurt your wallet'."
"He really didn't like that and after some colorful language, was escorted out of the store."
"In an odd twist of fate a few months later the mother of one of my best friends bought his laser tag arena because he ran it into the ground."
Credit where credit is due.
"Not me but a friend of mine worked customer service for a credit card company."
"She said a young guy called and asked why he couldn't use his card. She told him because he had exceeded his $15K limit."
"Dude was like 'yeah but that was for last month. Don't I get another $15K limit this month?'."
Can you hear me now?
"Customer got mad at me because I could barely hear her over a bad connection."
"I was on a landline, she was not."
"After disconnecting the call because it was going nowhere, she immediately called back and complained to me about the a**hole she'd just been talking to, saying, 'He said I was bad at making connections. Why the f**k was he talking about my love life?! You are much more helpful, though'."
No, I can't help you.
"I wasn't even working at this shop, I was just another customer. I didn't even wear a shirt similar to an employee's."
"A woman comes up to me and says, 'Excuse me, do you work here?' But before I can say no, she asks where something is."
"She sounded polite enough so I responded just as politely, 'Sorry, I don't work here. The people with the blue shirts do'."
"She got slightly upset and said someone else had pointed at me when she asked for a worker."
"I look to my side, and literally less than a couple feet away, there was an actual worker. I told her 'I think they meant that guy right there'."
"She then completely lost her cool, screaming various things at me and calling me all sorts of names."
"The employee tried to intervene but she just kept screaming. She eventually stops with, 'I want to see your manager!'."
I told her to f'k off. The employee laughed and she stomped off, then I just went back to shopping.
"Didn't see her again."
Maybe if you hum a few bars?
"I worked at a Music Store in a mall around Christmas."
"A lady came in and wanted to get the album of whatever was playing at the store she was in earlier."
"She got mad when I didn’t know what music they played in other stores."
Full service doesn't include time travel.
"In the ‘60s I worked at a gas station that also did repairs."
"A customer drove in with a flat right rear tire and no spare. I pulled out the nail and plugged it."
"She was good to go and left happy."
"She drove in about 2 months later with a flat left front tire."
"I pulled out a screw and plugged it while she screamed that I should have checked it last time she was there."
"She has every right to be mad."
"You’re obviously a terrible tech because you didn’t make a time machine to go into the future and prevent her from getting another flat."
"You must feel terrible that she takes her car somewhere else now."
The call is coming from inside the house.
"A long time ago I serviced someone's Internet connection at their house."
"When I left, my supervisor called to let me know that I had been accused of theft at this house."
"This crazy lady thought I stole a handset for her landline phone, not even the base with it, just the handset."
"She called later to report she found it in between her couch cushions."
I control the weather, but work here for minimum wage.
"Got yelled at for ruining his family’s vacation at Disney world because the rides shut down due to the storm."
"The summer right out of high school I worked at an amusement park."
"We had a massive severe thunderstorm ( heavy rain, lots of lightning, 50+mph winds, whole deal) one day, because giant metal structures and lightning dont mix we had to shut down all of our rides."
"Well this dipshit accused ME of starting this storm just to ruin his day."
Maybe she didn't want to wash it.
"I was refusing her a refund on a kids' duvet set."
"This woman threatened my colleague, so I (manager) stepped in."
"Protocol states we had to check and repack before giving a refund, so I took it to the stock room only to find that she had folded it back into the packaging, complete with the vomit chunks!"
Florida is hot in May
"So, I worked at a chocolate shop in Boston MA."
"Someone called to place an order, for shipment, to Florida."
"I said, 'okay, we do require next day shipping and an ice pack on shipments to Florida, so the chocolates don't melt. The shipping Will be $30 and the ice pack and insulated packaging will be an additional $8'."
"It's my standard spiel."
"The person's like 'the chocolate is only $22. No. I'll pay for the shipping but not the ice pack. It will be fine'."
"'Yadda Yadda warning. Yadda Yadda. When it shows up melted it won't be our fault I'm noting it in the system'."
"So, what phone call does my manager get 2 days later?"
"Oh? Person got melted chocolate? Oh it's our fault is it?"
"But look? There's a note in the system they refused to pay for an icepack."
"Did I warn them the chocolate would melt? Yes I did."
"Do they now have nothing for mothers day? No they dooooon't."
I also sold mattresses and appliances. Maybe because they were a major investment, I had far fewer bad experiences with those customers.
My worst experiences were working a customer service phone line for a Department of Defense agency.
People were almost always angry before they picked up the phone.
Have you had a customer go off on you? Share your experience in the comments.