For a few, the most unnerving moments were the calm callers.

There was something just so eerie about how level-headed the faceless human being on the other end could be through such a desperate, tragic moment.

Almost Clinical 

"I had a friend who worked as a 911 dispatcher and he always said the worst call he ever had was a ~20 year old kid who committed suicide by mixing a bunch of chemicals together in his car to produce hydrogen sulfide gas."

"He said that the most unnerving part was hearing him calmly listing off the chemicals, the type of gas produced, and the effects of hydrogen sulfide on the body (namely the almost instant death it causes at high concentrations)."

"He ended the call by providing the address of the parking lot he was in and saying that nobody should approach the vehicle without hazmat equipment."

"Apparently after that there was a whooshing sound as he dumped the last chemical into the mix, and then the line went dead silent aside for a quiet fizzing noise."

"I know that call screwed him up because he almost never talks about stuff that happens to him on the job. He quit a few months later to go into construction management, and frankly I can't blame him."

-- iunoyou

Planned Out 

"A woman called me, saying she was going to kill herself. She was gassing herself. Gave me her name & address then said she was just going to lie down and 'go to sleep.' And stopped responding to me."

"I kept the line open, trying to get her to speak to me, and eventually heard officers forcing their way in to find her body. I guess she just wanted someone to find her body."

-- mozgw4

Before It Set In 

"When I got a call from a 6 year old who got home from school and laid down to take a nap with his dad. His dad never woke up."

"The kid was so calm when calling it broke my heart."

"I ended up leaving dispatch shortly after. I was good at compartmentalizing the job for the year I was doing it, but it would've broken me in the long run."

-- tasha7712

Other 911 operators were unfortunate enough to receive a call from the very last person they wanted to hear from: a loved one.

These dispatchers' unique position gave them the unexpected access to a family member or friend at their most dire moments.

No More of That 

"My family member is a long time first responder, and 'retired' into doing dispatch. He heard the address (someone else was taking the call) and realized it was his daughter's house."

"He rushed over there just in time to see them wheeling her body out. Overdose."

"Five months later, he was called to his ex-wife's place because his grandson (son of the daughter who recently passed) had his door locked, lights on, but wasn't responding to his grandma."

"He broke the door down and found him deceased in bed. Overdose."

"He's very stoic after years of all sorts of traumatic situations but my heart hurts whenever I think of what all of this must have felt like. Like sand through your fingers."

-- bitchyhouseplant

Knowing the Address

"Not me, but my grandma. I was sitting in the dispatch office, (very small one only 2 dispatchers including my grandma) but she put out a dispatch that there was a gun shot from my best friends address."

"My heart sank to my stomach and broke later that day. He committed suicide."

-- OntaiSenpuu

When it Happened 

"My uncle passing away. Worked as a small town dispatcher for a year or so. Had a bunch of messed up stuff happen on shift, but this call came in in the still hours of the night. Small town, so not many calls after midnight."

"I answered and recognized the name and address on caller id. Aunt was in a frenzy so didn't recognize my voice. I remained calm and got ems and fire rolling to them, but by my aunt's own words he was already blue."

"I went thru debriefing and mandated therapy for a couple other things that happened, but never really talked to anyone about this. I just try not to think about it."

"That was the call I figured out I needed to find a different job."

-- dangitjon

Finally, some simply had a front row seat to sudden tragedy.

These operators were flies on the wall when disaster struck. They never asked to witness what they witnessed, but sometimes that came with the territory.

A Holiday Tragedy 

"My mom is a 911 dispatcher. Early on she said one Christmas Eve while working she got a call from an elderly lady who's husband had just collapsed(and died) from a heart attack and in the background Alvin and the Chipmunks Christmas music was playing on blast."

"The lady was screaming and crying and begging for her husband to wake up but my mom could hear his gurgling in his last breathes. She doesn't listen to or watch Alvin and the chipmunks since."

-- Blueflowerbluehair

What is it About Christmas?

"Christmas night. 911 call with crying child on the other end. A neighbor had run her car over her mom during a domestic."

"The mom crawled to the porch bleeding and the child saw the car coming back. I had her hide quietly in a closet with the cordless phone."

"The 10 year old child was crying and screamed that she hated Christmas. She was afraid of the police when they got there."

"I kept her on the phone until she felt safe enough to give the phone to an officer. I almost fainted after that call was over. Had nightmares for a while."

-- 2FunBoofer

Close to Home 

"Not a dispatcher but I handle radio communications for the Coast Guard. One night I was on the radio and got a call from an 11 year old kid whose boat had started to sink. He was out with his dad and 6 year old brother."

"They had been hit by another boat and his father got knocked unconscious. I remember the entire conversation up until the radio had gone underwater."

"They ended up finding his dad floating on his back alive but the two boys didn't make it. That one really fu**ed with me because my two littlest brothers were around the same age as the youngest."

-- HIRSH2243

A Horrible Clock 

"Another one that stays with me was the man who called in. It was the anniversary of his adult son having hanged himself. He'd now come home to find his wife had done the same."

"That date is always going to be a black day for him."

-- mozgw4