A flight from Mumbai to Jaipu had to turn back after takeoff due to loss of cabin pressure.
Pilot error caused the Jet Airways flight 9W 697 to lose cabin pressure. An official of the Directorate General of Civil Aviation told reporters the cabin crew failed to flip a switch.
The plane landed safely and passengers, many of whom were suffering from bleeding ears and noses, were treated. Videos emerged online showing passengers wearing oxygen masks.
A statement from Jet Airways read, in part:
The B737 aircraft, with 166 guests and 5 crew landed normally in Mumbai. All guests were deplaned safely and taken to the terminal. First aid was administered to few guests who complained of ear pain, bleeding nose etc.
The airline said it was co-operating fully with the DGCA investigation. At least five passengers are being treated at Mumbai hospital.
According to Rajendra Patankar, COO at Dr Balabhai Nanavati hospital:
The patients are being evaluated by our ear, nose and throat consultant. They have suffered barotrauma of ears due to change in air pressure.
Twitter Jet Airways
Many people thought the statement was a bit flippant.
Maybe they should rethink the statement. Whatever the case, they simply must do better.