California Student Reportedly Gave Classmates Cookies Containing A Grandparent's Ashes 🤢
A student at Da Vinci High School in Davis, California, reportedly handed out sugar cookies laden with her grandparent's cremains.
There have been conflicting reports, some indicating she used her grandmother's ashes and others reporting they were her grandfather's.
Police Lieutenant Paul Doroshov said investigators are talking to two girls, one of whom used her grandparent's ashes as an ingredient, and another who helped hand the cookies out to nine students at the school.
Doroshov deemed the case, "a weird one."
Parents Upset After A Kid Brought Cookies To Class That Had Her Grandma's Ashes In Them @BarstoolRundown… https://t.co/yRp2W1C9XO— Barstool Sports (@Barstool Sports) 1539789275.0
An anonymous student told Fox 40 they saw the female student handing out the cookies. The news station reported the cookies contained the ashes of the girl's grandmother.
"This girl is going around telling everyone, basically at this point, that she had brought in these cookies to school with human ashes in them."
The student's parents were not happy about how the California charter school handled the incident. According to the parents, the school told their son to write a statement but was instructed "not to tell anyone."
Tyler Millsap, Da Vinci High School's principal, issued a letter to parents on October 16.
"The story circulating in the media is something on which I cannot comment, but let me be clear that there is no health risk at to our campus or to any one of our students."
Millsap concluded the letter by calling the students responsible for distributing the contaminated snacks as "remorseful."
"I can say that those who were involved are remorseful and this is now a personal family matter and we want to respect the privacy of the families involved."
People found the story understandably disturbing.
@FoxNews Unbelievable disrespect for her own Grandmother.— Stephen Bjørndal (@Stephen Bjørndal) 1539736213.0
@FoxNews that's just nasty— Derek A. Myers (@Derek A. Myers) 1539744199.0
@BBCWorld I’m thinking we aren’t teaching our kids respect and common sense. Obviously this girl has no connection… https://t.co/rtF75UFL1N— Kat (@Kat) 1539783744.0
@BBCWorld @rooster613 I KNOW it’s absolutely not funny the “haha” way - but I’m just kinda flabbergasted because: h… https://t.co/rS06X1ZYq2— Sra Naja🇮🇱🇪🇸 🇩🇰 (@Sra Naja🇮🇱🇪🇸 🇩🇰) 1539780075.0
Contrary to other reports, the Los Angeles Times claimed the ashes belonged to the girl's grandfather.
Student Andy Knox told KCRA he was one of the students to whom a cookie "with a special ingredient" was offered. He thought it might be marijuana.
"Two weeks ago, I was just about to go into my sixth-period class, environmental science, and a girl who was also in the class stopped me and asked me if I wanted a cookie. And I knew her, so I figured, 'It's a cookie, why not?'"
"She told me there's a special ingredient in the cookie … I thought that she put drugs in it or something. So I asked her if like, 'Is this a weed cookie or something?' And she said 'No.' She said it was her grandpa's ashes. And then she kind of laughed. And I was really, I was kind of horrified."
Knox said the girl previously mentioned having the ashes and used them as a bargaining chip to swap seats with another student in class.
"I didn't believe her until she pulled out the urn," he said.
Unable to digest the story, Twitter made light of it.
@barstoolsports @BarstoolRundown @dunkindonuts “My grandma used to make the BEST cookies. Perhaps, I should just pu… https://t.co/ykBLj5tD3c— hot mess kes (@hot mess kes) 1539790443.0
@barstoolsports @BarstoolRundown @dunkindonuts First cookies made with “Love” as a genuine ingredient— SeñorSauce (@SeñorSauce) 1539794620.0
@FoxNews Grandma enjoyed cookies and she was also enjoyed as a cookie! Lol— Andy Boucher (@Andy Boucher) 1539735040.0
@FoxNews So the cookies we’re past the expiration date 😆— John Mclaughlin (@John Mclaughlin) 1539733409.0
@FoxNews Is human ash better or worse for my carb count🤔— RM III (@RM III) 1539732956.0
@FoxNews @KahlerSabrina Rest in Pieces, Grandma. 🙄— Douglas Karr (@Douglas Karr) 1539733699.0
@BBCWorld Grandma secret recipe!!!! https://t.co/1e0FfzwOyo— Abdullah Al-Mamun (@Abdullah Al-Mamun) 1539785632.0
As of Tuesday, no charges were filed and nobody was arrested.
Doroshov is working solely based on the students' testimonies, according to Fox 40.
"Reddit user lugulaga asked: 'What is the stupidest reason you went to hospital?'"
Everyone is a bit leery of hospitals.
Even people who have to work there would rather be somewhere else most of the time.
But sometimes, a trip to the hospital is unavoidable.
More specifically, a trip to the ER.
We humans can really get ourselves into some ridiculous health-related situations.
All you can do is try to laugh about it.
And be grateful you lived so you can tell the silly story.
Redditor lugulaga wanted everyone to fess about the times their ER visits were more embarrassing than painful, so they asked:
"What is the stupidest reason you went to the hospital?"
I do my best to stay away from the ER.
I'll even suffer in silence.
Especially if I'm being an idiot.
"Hiccups that lasted 24 hrs, stopped right when the doctor stepped in the room. Lol."
"I’ve seen this a lot. Had a guy last Monday. 'Intractable hiccups.' Fun note: we use Thorazine to treat it. As in the anti-psychotic."
Down the Hatch
"Not me but I had to pick up a mate who swallowed a 50c piece to win a $2 bet. If you don't know, an Australian 50c is quite large. They had to do an endoscopy to get it out. They let him keep the black corroded coin too."
"My son did this but with an American 25¢ quarter. He had it in his mouth but inhaled it. It was stuck sideways in his airway so luckily he could breathe. They had to put him under and got it out via endoscopy."
"He spent 9 hours with it in his airway and hardly spoke at all. That is the quietest he has ever been since he learned to speak. He was about 9 when this happened, he is autistic, though very high functioning, and was sensory seeking which is why it was in his mouth."
While I Sleep
"A bat landed on my head while I was asleep. Rabies shots all around!"
"Ugh, my child had a 'mystery bite' from daycare that we ignored until it started looking infected. Doctors asking about animals and specifying bats-- reminds me that LAST YEAR the daycare had bats removed that were living in the roof but had no sighting since then."
But I said it. So they had to do the rabies shots, including IGG injected directly into the infected bite... on a 2-year-old. Most traumatizing experience of my life... thank goodness she doesn't remember!"
A Hard WInd
"My husband went because he was in extreme pain and thought he was having a heart attack. Turns out it was wind. He just needed a good fart."
"I took my 1-week-old son to urgent care because he had abdominal pain for hours and hours. He cried in the waiting room for a couple more hours, then farted three times and immediately fell asleep."
"They called us in about 10 minutes after that. The doctor said, "As long as you guys are here, let's see how he's doing" and gave him the standard well-baby check. I thought that was nice."
Not the Thumbbig bang theory paper cut GIFGiphy
"When I was 8 I was bored so I got a bottle of Gatorade from my pantry and grabbed a kitchen knife then proceeded to stab it over the sink to see how easily the knife would go through the thicker plastic of the bottle… almost lost my thumb."
Kids and kitchen knives, a most deadly combination.
Merry NothingFreak Out Running GIF by TLCGiphy
"Christmas Day, I dislocated my knee attempting to kick my brother during a sparring match. Needless to say, my martial arts career was over."
"I was at a house party, all the bathrooms were full. Went outside, and decided I should crawl under the porch to pee. Everything went well until I tripped on the way out and rolled my ankle. Shrugged it off, limped back upstairs and someone said 'Your ankle is broken.' Sure enough, bone sticking out. DD took me to the hospital and got me ice cream on the way home. I miss you, Kyle. You're the best."
"Butt cheek injuries caused by a door. I hate touching door knobs with my hands and always use my forearm to rub against the doorknob in a downward motion using friction to turn the knob. Was joking around with my gf saying I can open a door with my buttcheek exactly like how I use my forearm. Jumped at the door butt first and the little metal thing that guides the door cut my buttcheek (I think they call it strike plate or latch strike)."
"The cut wasn’t a clean cut because the thing wasn’t that sharp. 30+ stitches."
"After that, she had to stand behind me holding a bowl to cover my wound every time I take a shower so it doesn’t get wet, and we live in a hot country so she has to do that twice a day for like a month."
We did Nothing...
"I’m an ER doctor. About once a year I see a very nice young female who comes to the ER with three or four family members because her fingers are blue. They have always googled all sorts of fancy and exotic diseases that they are worried about. 100% of the time the patient has brand-new blue jeans on."
"Without saying a word I just grab an alcohol swab and wipe the blue dye off of their hands, and then I do the same thing to their jeans to show them it’s the same color. The collective sigh from the family is always what does it for me. Not surprisingly, half the time the patient doesn’t believe me and is angry that 'we did nothing.'"
All Sewed UpTongue Out GIF by MOODMANGiphy
"When I was about 3, I was running up the stairs in my house and fell. I hit my chin on a step and bit my tongue nearly off. My parents took me to the local hospital where they sewed up the gash in my tongue without anesthetic. I still remember it to this day."
I feel faint after reading all this.
Thank the Lord no one brought up any eye issues.
I'd be on the floor.
Personal preferences aside, there are some people that are almost universally recognized as physically attractive.
It's common in society for most people to comment on another person's looks.
But heterosexual men are generally discouraged from remarking on other men's appeal.
That doesn't mean they don't have man crushes though!
Reddit user winkeltwinkle asked:
"Straight men of Reddit who is the hottest man?"
But would heterosexual men respond?
"Society: Most men are insecure about their sexuality."
"Reddit: Straight men of reddit, who is the hottest man?"
"Most Men: OH f*ck yes, here we go!"
"Bless this site and bless these men."
Respond they did, with enthusiasm.
"Aragorn, son of Arathorn."
"Every man will momentarily hesitate when scheduling a haircut, because deep down he feels like if he let his hair grow just a little longer, he could look exactly like Aragorn."
"Funnily enough Legolas was my favourite as a kid."
"Now I’m grown up, I realise how humble and headstrong Aragorn is. He’s my favourite."
"Henry Cavill. I'd gladly spend a day with him just talking about geek stuff."
"Look I'm as straight as they come. Married with two kids and everything."
"But all I'm saying is if Henry Cavill wants to tie me down and whisper the specs to his new PC tower in his Geralt voice, who am I to say no?"
"Samehere, but he won't even need to tie me down."
"For him I'll switch teams willingly."
"I didn't say I would be tied down involuntarily."
"I usually couldn't tell you if some guy off the street is handsome or not. Like... am I the handsome one out of my group of friends or am I the ugly one? Somewhere in the middle? I have no clue."
"Henry Cavill, though, that dude is a 10. Even I can tell you that."
"I'm not gay, OK, I'm not. I like chicks."
"But if Chris Evans' Captain America needed to get off, like, to save the world from Hydra or something, and I was the only one around?
"Well I'm a patriot dammit! I'd let him [have sex with] me."
"Hell yeah brother, a true patriot you are."
"I understood that reference."
"1980s Harrison Ford."
"Specifically as Indiana Jones."
"Handsome face. Lean build. Shirt hanging open. Sweaty as f*ck. Littlebit of 'tude."
"Harrison Ford in Blade Runner is peak male form."
"I would totally go gay for Hugh Jackman."
"Good looking, great actor, great singer, great dancer and seems like an all around cool dude with a great sense of humor."
"Also loyal to his wife."
"This is the one! He is beautiful and talented, inside and out."
"Humble, honest, caring, down-to-earth, and shredded as all heck."
"I thought I didn’t have a homosexual bone in my body, but that scene where he comes popping out of the tank as Wolverine … something awoke inside of me."
"I love that so many of the gruff and tough characters are usually played by such kind and fun men.
"Say what you will about the Fast and Familyous movies, but Vin Diesel looks like he would be fun to hang out with. And Dwayne Johnson looks like he would be able to make you enjoy getting into a workout routine."
"[Hugh Jackman is a] super nice guy as well."
"I met him a few years ago while helping a friend to move, who incidentally was a Broadway actor. Hugh was there as well lugging boxes with the rest of us."
"I went to Barbie for Margot Robbie, I stayed for Ryan Gosling."
"My straight male fiancé says the same."
"As soon as the 'I am Kenough' sweater appeared, he leaned over to me and almost tearfully whispered- 'I really need that sweatshirt'.”
"The only time I thought my wife was going to legit fight her bestie was a group road trip to his brewery west of Austin, and they were arguing over who got 'dibs' if they spotted Jensen."
"I finally told them I did."
"I'm a straight man and I binge watched Supernatural and I think it was the only time I was actually emotional when the show ended, like I genuinely missed Dean for a minute there."
"Deep voice, tall, perfect face genetics, total dork. I'd love to see him in something with Cavill."
"I keep forgetting he's tall, considering he spent 15 years standing next to his moose of a brother/costar."
"Ewan McGregor. Surprised I haven't seen him mentioned."
"He looks good, has a Scottish accent, and seems genuinely nice and wholesome."
"My husband is straight but he would literally push me out of the way if it meant making eye contact with Ewan McGregor."
"I’ve had a man crush on Ewan McGregor since watching The Long Way Around."
"My wife understands I’d leave her for him if he asked me."
"Robert Redford in his younger years. The guy had an annoyingly winning smile that just reminded us all of what we'll never be."
"Add Paul Newman to that list - the movies he did with Redford are gold. Great chemistry between those two."
"I know it doesn't need to be said, but a young Marlon Brando is probably the hottest actor of all time."
Define Hottest Man...
"Power went out last night, so we don’t have air conditioning."
"Not to brag, but it’s me."
We all have our personal preferences, but some men just seem to be almost universally admired.
So did your hottest man make the list?
Content Warning: True Crime Topics
It's hard to know what's going on in someone's head without having their mind ourselves, but we can make assumptions based on how they behave.
Some people have a serious vibe about them that other people know better than to mess with, with some of those vibes downright terrifying.
Redditor sludge_factory_777 asked:
"Who is the scariest person you have ever met?"
"I got a DUI back in 2009 and was taken to the Placer County drunk tank. A guy with tattoos all over his face approached me..."
"He wanted to offer me his roll of toilet paper for a pillow. He introduced himself as the 'Sac City Psycho,' and he told me he would watch over me to make sure nobody f**ked with me, because he could tell I did not have much experience in jail."
"Now looking back on it, I guess for a few hours there, I was his b***h."
"Super nice guy, though. I 10 out of 10 would be his b***h again."
Innocent Until Feeling the Vibes
"I did an internship at a jail and met a dude awaiting trial on a triple homicide."
"The guy just had that vibe around him that just made you feel uncomfortable. Just being in his presence, you could feel the air change around you."
"Everyone in that room felt and respected it."
The Magnetic Personality Type
"I once did one of those corporate mock jury panels. The little scientist analytics guy came out halfway through to shoot the breeze and holy h**l, I never understood what people meant by having a magnetic personality until then."
"We were clamoring over this dude. It was completely involuntary. He asked me a question and it was an out-of-body experience watching myself act like a golden retriever."
"I was so freaked out that I avoided him like the plague the rest of the panel. Nice dude. Seemed chill, but he could have started a cult with a snap of his fingers. Absolutely terrifying."
"I once as a medical student was doing a rotation in the state mental prison. We had to do a basic physical on this guy."
"There was a chair in the middle of the room, bolted to the floor. He had cuffs on his wrists and feet secured to the chair. Nine guards were in the room surrounding us, not more than five feet from the chair in a circle."
"He was off, just not there, and didn't want to cooperate. He looked at me, saw my coat, and said, 'That guy is from the university. I want to talk to him.'"
"I still don't know what he had done, but after a few months of the rotation, no one else had that degree of security for medical visits. No one else was even close."
"My cousin. He's a high-ranking member of a pretty well-known one-percent motorcycle club. The dude stands maybe five feet, seven inches tall, and he is of average build. He has no visible tattoos and is super soft-spoken."
"Everything about him says he should be a banker, not a biker. I have never seen him even raise his voice once but that dude scares the absolute s**t out of me. He gives off strong psycho energy."
Scary Dude with a Big Heart
"I live in New Mexico and met 'Big Dragon' from 'Beyond Scared Straight.' He does outreach like that with troubled kids."
"I was working as a teacher at YDDC, and they brought him down. The dude is no joke."
"I shook his hand, and you could just tell, the only reason he was not killing people was he didn't want to, because if he did, the guards would have not been able to do anything about it."
"I got arrested for public intoxication in the mid-to-late 90's and was put in a normal cell because the drunk tank was full. About ten minutes later, I was woken up and hastily moved to an adjoining cell."
"I visited with the guy in the first cell I was in for a few hours. When I was bailed out, I bumped knuckles with Gary, the guy in the second cell, and left."
"I later found out he was Gary Kleypas, and he was being held on first-degree murder... of a college student."
Completely Out of Place
"I was working at a bar in a pretty small town when we had a drifter come in on a random midweek night. The second he walked through the door, everyone I worked with and was at the bar said they felt cold."
"The dude had incredibly sunken eyes, pale white skin, dingy dirty hair, and visibly sharp-looking teeth. If I were to explain what a mako shark as a human would be, that’s this guy."
"He said he was passing through and was looking for 'stuff ordinary people can’t find' and then proceeded to show photos on his phone of odd areas he had been to previously. Nothing was off about the photos, but everyone I saw gave me more chills."
"Nothing was happening, no one was there, but everything had this feeling of 'I’m not supposed to be here.'"
" The dude left and asked me to follow him on Instagram, which I did. He posted last a few years ago up in Jackson Hole and said he’d be staying off for a while. Odd dude. We all were quite relieved when his cab showed up."
The Doll Whisperer
"My grandpa's second wife, Angie. She was a hateful woman. I don't believe in people being 100% anything, but she was pure evil."
"She had a collection of porcelain dolls in a corner of their house when I was very young, and she would always try to talk to me through them, giving each of them their own creepy voices. One time, I touched a Pillsbury dough boy figure on her shelf, and she swatted my hand with a metal ruler."
"She was in her 70s when I was a young kid, and I'm 30 now. I heard from my aunt that she's still alive somewhere near where she lived with my grandpa (which makes me believe she is some kind of hag witch) and that she's committed insurance fraud, like, a lot."
"I was at a bar and this guy walked in and immediately it felt like I was on alert. My spine turned to ice when I saw his eyes look at me, they were almost sunken into his face as if he was peeking out from behind a portrait. He moved like a cat stalking prey."
"Over time, he made his way over to me and made polite conversation, but his words felt disjointed, almost like he was translating them before speaking them. There was nothing aggressive or insulting about anything he was doing."
"In fact, he was quite polite. but everything about this guy was setting off every nerve I had. He was even smiling through most of it, but it felt as if his lips were stapled back."
Reverse 'Breaking Bad'
"When I was pretty young, I was hanging out with an older friend, and I found out one of her close friends from school became a high-ranking member of a cartel. He got cancer and was allowed to sort of 'retire' from the cartel to spend the last few years with his family."
"I met him at a party of hers...He was very polite, but I had no intention of spending more time around him!"
"A dude who hung out with a friend of mine back in the 1980s was a Vietnam vet, one of the advance forces guys or whatever they called them."
"He looked like he could bite the top off of a fire hydrant."
A Good Egg. Or Rock.
"A p**sed off Dwayne 'The Rock' Johnson."
"Let me explain A few years ago, I was part of a charity event with Power of Pain (a family friend who I call my aunt, Barby, owns the charity for neuropathy and other immune disorders), and funnily enough, we somehow got Dwayne Johnson as a guest (we had contacted him but didn't expect him to actually come)."
"He was a f**king great guy. Honestly, best f**king dude in the world."
"Anyway, after the event, a lot of us went to a Denny's down the road to celebrate, not expecting him to be there, though he was invited. He showed up like 20 minutes after we all got there and he was having a blast hanging out eating Pancakes."
"Unbeknownst to the rest of us, there was a domestic dispute across the Dennys, a couple who seemed like they were about to break up, but more like the guy was just an abusive a**hole screaming at his girlfriend the whole time and her just in tears."
"Dwayne caught wind of what was going on, stood up, put on his 'Rock' persona, and had a f**king screaming match with this guy. The guy was just receding further and further into his shell and eventually he just f**king left."
"Dwayne paid the girl's bill, helped her stop crying, and walked her out to her car. He then came back in with a smile and continued having a good night and finished his Pancakes."
"He's a beautiful, kind-hearted man, but if you p**s him off, he WILL make you s**t yourself. Remember, they call him 'The Rock' for a reason."
"Best night of my life. Moral of the story: Be nice to people, because if you're not, you may find yourself in a situation you just can't win."
It's easy to see how these are the people that Redditors viewed as the scariest and most intimidating people that they had met. Even if a person hasn't done terrible things, sometimes people just have a vibe about them that makes you think they have the potential, or at least the power.
Customers can be total jerks sometimes, and workers want nothing more than to put those people in their place. From employees who finally stood up for themselves to Karens who got what they deserved, these clap-back stories are sure to give you great karmic satisfaction:
Take A Breathwoman standing on food counterPhoto by Robert Bye on Unsplash
I was working at a coffee shop in a busy downtown area. There was a businessman that was notorious for being awful with our staff. One morning, he came in and ordered a coffee and a cranberry scone. We happened to be out of cranberry scones that day, and when I informed him of this, he flew off the handle and started swearing at me.
But I was NOT going to let him speak to me like that. I looked him square in the eye and said, “You’re a grown man throwing a temper tantrum over a cranberry scone. Sort your life out”. I then calmly turned to the next customer. The next day, he apologized, and was never a problem again.
At a pawn shop, this lady paid me $20, and I gave her change. She flipped out because she knew she'd given me a $100 bill. She screamed, cursed, and called me every name in the book; just lost her mind. The whole time, she was saying she knew she paid with a $100 bill be she'd just put one in her wallet earlier. I asked her repeatedly to just check her wallet to see if the $100 bill was still there or not.
She just kept yelling she didn't need to check because she knew she'd given it to me. Eventually, she checked, and all the anger just blew out of her. She was mortified, the $100 bill was there.
I worked at a photo printing lab, and we got people in all the time who claimed we were stupid and had messed up their pictures. One woman had us print 800 vacation pictures. They were bad quality, dark, and out of focus. When she came to pick them up, she insisted that we had ruined them, that they were perfect in her camera, and that she had a very expensive camera so there was no way the pictures could be dark or out of focus.
We finally gave her money back, even though we had done nothing wrong and were out a lot of time and paper. She called us 30 minutes later and told us she was at a store across town, and they had reprinted all of her pictures and they were beautiful, in focus, and nice and bright. I had to tell her that the same person who owned our store also owned the store across town and that not only would it have taken that store several hours to reprint 800 pictures, but their printer was down that day, so they couldn't have printed anything.
She hung up on me.
A Toilet Situationwoman beside black monitorPhoto by zibik on Unsplash
I had a customer come in to do a return on a toilet seat. He went to the customer service person who told him the store policy, which is that the store doesn't do returns on plastic seats. He told her he just took it out to check it and it's not the right shape, but she just repeated store policy. Since there was no manager around to override it, we couldn't return it.
The customer service person braced herself because she knew it was coming—he was about to have a major adult tantrum. He started raising his voice, berating her. She's super shy and quiet, so she kind of just shut down. The other cashier then said very loudly, "It's dirty, he didn't just take it out. He's a liar". That's when he became overwhelmingly angry. I reached over, pushed her lightly aside, and said, "You're on break, go upstairs". She protested but I repeated myself, and she left. The customer asked what she said.
I replied, "Don't worry about it, I'll handle it later. We aren't doing your return". He started to protest again, but I cut him off. "I don't care. I don't care what you did or what you have to say. We aren't doing your return today. You've got two options: either take your toilet seat home and come back tomorrow and talk to a manager or take your seat and get out of here. Either way, you're leaving here with your seat".
He left after that. From that point on, managers were required to be present at all shifts.
Free For All
I was a server years ago and this woman who’s usually a nice lady comes in. We had messed up her salmon a few days prior, so the manager had given her a free meal card which is good for one single meal. Well, a few days later she comes in with at least fifteen people about an hour before we closed, and they all ordered seafood and steak anorderednks, and her whole party is awful to me and my friend who is another server.
One guest even threw his plate on the ground, breaking it and throwing food all over because his steak was overcooked. After all this, the other server went to take the woman her check. It was a couple of hundred dollars, and she whipped out the free meal card! The server takes it to the register, comps one of the meals off, and comes back with the new total and the woman loses it.
“I have a free meal card! This was one meal for all of us! It should be free!” And the server just stiffens up and politely explains that that isn’t how it works and stresses that she had to have known that she couldn’t have brought fifteen people in here and expected free meals for everyone. The woman stands up and pours her drinks all over my friend and my friend runs to the back to get the manager. My friend kept her calm, but the manager flipped and told the lady to get out and never come back.
That was a crazy night.
Reaching My Limit
When I worked at Subway in high school, there was this guy in his 30s that came in with his wife almost every day. He was awful and talked to you like an idiot. Not because he was in a bad mood either, but because he thought it was funny to be a jerk to kids working fast-food jobs. One day I had enough and took his sandwich I was in the middle of making and spiked it into the garbage can and told him to get out. He told me I couldn't talk to customers that way and I told him "I just did".
He called the owner and dropped my name, and she told him that if I blew up on him like that it was probably deserved, and she asked him to not return. I for sure thought I was fired. Lucky for me, the owner knew exactly what customer she was talking to, knew me well enough to know it take well lot to get me irritated, and knew that I wouldn't do something like that for no reason.
Full Of Gasa person holding a drillPhoto by Jesse Donoghoe on Unsplash
I was working at a gas station in a very rich part of town. During a nice summer day, a prime example of the douchebag variety of the human species drove his super-expensive Lamborghini in, and in that haughty, I'm-rich-so-you-must-do-what-I-say voice, demanded that it be filled with premium. The attendant started to do so, only the guy immediately snatched the nozzle from him and screamed "You're too stupid to do this on your own".
We're in Oregon, where you can't pump your own gas because of state flaws. Well, being that he's an idiot, gas spills out from the nozzle all over his sparkly jerk mobile. At this point, he truly flips out, and storms into the store, where I'm working as the cashier and de facto manager. He immediately demands to speak to the owner, and that we are going to pay to have his car repainted AND he's not going to be paying for his gas.
I try my best to calm the situation, but he's got a good rage going and doesn't want to be calmed down. While he's spewing forth, I notice that an officer from the local department is about to come into the store to get snacks, a drink, or some such. s gives me a nice idea: "Sir, I'm afraid that the gas is in your tank, and you pumped it yourself, so you are going to have to pay".
He exploded. He asks, exactly, do you think you can do if I just go and get in my car and leave?" Thank you, good Lord, for your timing. He says this, at full bellow, right as the officer walks through the door. My response? "Well, I can't do much ice West Linn Officer standing behind you will probably take you in for second-degree theft".
This second-degree and to see the officer, who has a very evil-looking smile on his face, nodding vigorously. Yeah, he shut up, paid, and we never saw him again.
The Slimy Sandwich
I worked at a sandwich place for a year or so. I was making this dude a hot chicken sandwich; I brought the sandwich up to the front and tried to hand it to him. Then, he just looks at me for a second then proceeds to scream and swear at me for spitting in his sandwich. I didn't spit in his food and told him this over and over. The dude was yelling at me for probably five minutes.
I was patient with him and gave him a new sandwich made by a different employee and refunded his order is dude decided that he wanted to be a jerk, so he hung around the store telling customers I was going to spit in their food and swearing a ton. I waited for my manager to step forward and kick the guy out, but he was just pretending nothing was going on.
Finally, as I was making food for this family with young kids, who were uncomfortable, I lost it. I slammed down the knife I was using, startling everyone because I had been so respectful to this guy for so long and screamed "We are a family-friendly establish family-friendly quit being a jerk and get out of this store!"
For whatever reason, that worked, and he left while swearing at me. I apologized to the family for the guy, and my swearing at him. I nearly lost my job from that and got a long lecture from my boss about how the customer is always right and that I need to be respectful. Luckily my manager vouched for me, saying that I was extremely respectful until the guy started making other customers uncomfortable.
Where’s The Manager?
I was a manager of a CVS, and during an extremely busy time of the day, I opened the Photo Lab register to help the regular cashiers keep the lines down. I announced that I was open, and the nearest customer happily took her merchandise to my register. Then, the second nearest customer started loudly saying that she was first, and it was her turn. I said she will be the next after I take care of this customer.
When it was her turn, she started going off on me that it was rude of me to not help her...blah blah blah. I ignored her as much as possible. She kept going on and on until I said, "Lady, I opened this register as a favor so the wait time would be shorter. If you would rather wait in one of the regular register lines, you are more than welcome". She was shocked that I talked back to her.
She found one of the employees who was stocking a shelf in the candy aisle and demanded that she speak to a manager. That employee called for a manager over the intercom, and I happily walked over to the candy aisle to see her waiting for a manager. With a big smile on my face, I let her know I was the manager on duty. She walked out of the store without saying a word...
I was off work like an hour later, but apparently, she sent her husband in looking for me, but I was at home by then. They complained to corporate. I was only told to not take my job so personally, and that was it.
Do You Know Who I Am?!man in white crew neck t-shirtPhoto by engin akyurt on Unsplash
My folks used to own a Tastee Freez in South Carolina and I worked in it most summers as a teenager. Since it was a small town, everyone knew each other and most went to the same church. One Sunday night, one of the ladies from the church called in at about five minutes after ten and tried to order a 20-piece chicken nugget, even calling them McNuggets.
When I informed her that we closed at ten and the grill and fryers were already cleaned and closed for the night, she got irate with me and started yelling in my ear about how she knew the owners of the place and she was going to get me fired and did she know who I was talking to. I calmly replied that yes, Mrs. Greene, I knew exactly who I was talking to, since my parents and I lived right across the street from her, and she had asked us in church that morning what time we closed for the night.
We were never on speaking terms again.
How Dare You!
I worked at a Walgreen's photo lab, and it was my first job. There was a nice lady that used to come by every now and then to have her pictures developed, and whenever they came out, we would chat about them because I thought they were great. One day while we were talking, another customer arrived. When I asked her how I could help her, she started yelling at me because she didn't like the way her photos came out.
She threw them on the counter and was angry with me and wanted to speak to my manager. I called for my manager, and she came over and tried to calm the angry lady down. The angry lady started pointing at me and said that I messed up her photos, and blah, blah, blah, threats, better business bureau, yak, yak, yak. I didn't know what to tell her other than I'm sorry and that I didn't know what was wrong.
I told her I processed them like I was supposed to and that most of the work was done by the machine, to which she immediately replied, "Then what good are you?" Suddenly, the nice lady with the cool pictures pipes up in this authoritative tone, "How dare you? How dare you say that to him and accuse him of ruining your pictures? He already said he was sorry. Do you realize that what you said is going to cost him his job? shame on you".
The angry lady just got quiet, realized how she was acting and left. I thanked the nice lady, and it made me tear up a bit afterward.
During high school, I worked at a Burger King. There was one woman who would always come into the drive-thru during the afternoon and ask for a Whopper Jr. with extra onions. And I mean, a LOT of extra onions. And no matter how many we put in, she always came into the store and complained that there weren't enough. This happened in the middle of the afternoon most of the time, so we didn't care.
However, one day, we had four buses full of US Army enlistees at the store at the same time. Convoys of chartered buses would go by periodically, and they usually stopped at our store because the bus drivers knew my boss. Now, these people were always the nicest, most respectful people you can imagine, which was a welcome change after dealing with jerks the whole day.
They also always ordered a ton of food—all king size, tons of double and triple whoppers, the whole nine yards. My boss would always have me give them the "senior discount" (15% off), and they enjoyed that immensely because it said that they were getting a senior discount on their receipts. Anyway, as nice as they were, they strained our store to the limit because they ordered so much food—and things spiraled quick.
So, we were almost literally going hammer and tongs to keep up, and that's when the onion woman came into the drive-thru. My boss told me to just grab two handfuls of onions and put them on the sandwich because she didn't need a scene when we were as far behind as we were. I could barely close the sandwich because of the onions, but I managed it, and we gave it to her.
Now remember, the store was full of US Army enlistees. They probably had not had fast food for weeks. And the line was out the door. So, the woman came in and pushed her way past all of the people to scream over the counter that she didn't have enough onions. My boss was mad, so she took the sandwich, handed it to me, and told me to do whatever the heck I wanted with it.
I dumped the entire tub of onions on this sandwich, wrapped it up tight, and taped it shut. My boss then handed it to the woman, and she opened it right on the counter to "make sure there were enough", even though the burger was like six times bigger than normal. Then, the best thing that could have happened, happened—the thing exploded all over the place. So, freaking awesome. All the enlistees were trying not to laugh. One of their officers was waiting by the counter for his food, and finally, he just gave up and started laughing his face off.
The others took this as a cue, and she had about 250 of these guys all laughing at her. It was one of the best days of my high school life. She didn't come back for a month, and she never ever complained about not having enough onions ever again.
I’m The Most Importantman in red and white button up shirtPhoto by Afif Ramdhasuma on Unsplash
I only ever lost it on a customer once when I was working at an office supply store. The customer was one of those self-important money-pusher types. He came in during the lunch rush on a day when we were shorthanded. He wanted to buy a phone. I normally would have helped him, but I was stuck on the register. Even so, I did everything I could to help this guy anyway.
When I was finally able to focus on him exclusively, he launched into a lecture along the lines of how he specifically was the most important person in the store. And I lost it. I barely remember what I said to the guy. I know I tried to walk away first, but he pushed it. I ended up tearing into him so badly that he basically ran from the store, and the assistant manager on duty was too stunned to do anything about the incident.
Swapping The Toppings
When I worked at a sandwich shop, I got assigned to train a new girl, who was shadowing me at my register. A big woman comes in with two other gentlemen and orders a croissant sandwich with no tomatoes, or "sub" avocado. I proceeded to explain to her that I couldn't do that, as tomatoes and avocados are not equivalent. Before I even get that far she interrupts me, starts to mock the way I was talking to her, and tells me that they've done it for her before.
I stood my ground and told her regardless of if someone else had done it before, I wasn't going to because that's now how it works. She gets super angry and says some stuff to me, then looks at my trainee and says, "Don't learn from her, Cynthia, she's a bad one". She then struggled to pay with her card because she was broke apparently, and she gave me lip when I said her card was declined.
When she walked away, the two gentlemen she was with came up to me and apologized. I was so checked out, I just said, You're the one who must deal with her every day, not me".
An Explosive Day
I had already put my two weeks in at the gas station when a woman comes with a van and tries to pump gas with the vehicle running. I told her over the intercom to shut the engine off. She started to argue with me over the intercom, and I just turned it off to deal with the small lineup inside. She comes inside and starts arguing with me. I calmly told her the rules are for safety, and if she wants to fuel while the engine is on, she can try another gas station.
She starts screaming telling me I'm just being a jerk to ruin her day. I just snapped in front of everybody and yelled back, "Oh really!!? am I in your place of business harassing you for following the rules so people don't explode??!" To which all the other customers laughed. She kept arguing back, so I said fine, go fill your tank. As soon as she was outside, I locked the doors.
I told the customers they could leave if they wished by pushing the black handle, and nobody did until the irate customer sped off.
A Stressful Sundaywoman in black and white striped long sleeve shirtPhoto by Julien L on Unsplash
I didn’t explode, but a customer screamed at me in front of the entire restaurant. She ordered breakfast for her family on a Sunday, and we told her there would be a 45-minute wait for such a huge order to go. She came 10 minutes later, furious we didn’t have it ready yet. She was so angry that this was causing her to miss church. She ended up leaving after calling me a string of names, without the food. Then came the most unexpected turn of events...
She came back later, hugged me, told me she was sorry, and said something along the lines of having a sick child. I don't know. I block bad stuff at work out of my head, but the hypocrisy still cries out in my brain from time to time.
The Noise Of The City
I work at a hotel, and at around 10:30-ish, a woman called down very upset because of a noise coming from outside. The hotel is downtown, and it was Saturday night. People were partying. Anyway, she told me to fix it immediately, and I informed her that the noise ordinance for our city as far as private residences go does not kick in until midnight, so I couldn't do anything until then as far as reporting it goes.
I offer to move her to a different room on another side of the hotel, away from the noise source. She refuses, saying it was late. She then demands that I come up with another solution. I tell her there isn't one. I tell her I can call someone, but they won't do anything until at least midnight, probably later. I again tell her that we have other rooms in a quieter area of the hotel, but she begins to shout that she doesn't want to move and just wants me to make them quiet.
This is when I flipped. I didn't yell at her, but I said something along the lines of "Ma'am, I have offered you the only solution I have to this problem, and you have refused it twice. At this point, I can't do anything to help you". She blew up and threatened to call our corporate office, and I told her she was welcome to do that, that I looked forward to speaking with them, and gave her my name. Then, I hung up on her.
I Have My Arms Full
I work in an anime store in the mall. One of the things we have is a wall of Funko Pops. This guy brought up like 10 to the register and was just being ridiculously impatient the entire time. Our cash register is a little more than a calculator, so punching in each thing can take some time. Before I even hand him his receipt, he shouted: “Can I get a bag?!?”, so I said we don’t have any.
Watching him waddle out of the store with 10 pops stacked high made me feel better.
The Worst Last Daya woman in a white dress is looking at a shelf of foodPhoto by Rey Joson on Unsplash
It was my last day working in a common retail chain. 20 minutes before my shift ended, I was helping a middle-aged woman do a return and exchange with coupons. She was getting agitated, because our coupon policies are very strict, and she was giving me attitude. I looked her straight in the eye and took a deep sigh, “This is my last day, I’m supposed to leave in five minutes” without smiling. She immediately became quiet and was way more cooperative.
One Step At A Time
I worked for a one-hour-photo at a CVS-style store. We would take overflow at our register if the lines got too long. A lady comes up with a cart full of stuff and a large fistful of coupons. Whatever, I ring her up and process the coupons. The total is something over 100 dollars, something like $122.35. She gets mad, saying I messed up big time—but she was the one who messed up,because she tried messing with ME.
After a little back and forth, I void the whole transaction and start again. After every item, “This cat food rang at .89 is that okay?” After every coupon, “You can see $1.00 came off Ma’am, is that correct?” This must have taken 15 minutes. At the end, “as you can see the total is $122.35”. She was furious but couldn’t say anything. It was glorious. I am 37 now, have a child, and 1-hour photos don’t exist, but I still think of my triumph.
Tell It Like It Is
I stopped to get gas today, and while talking with the cashier, I mentioned that she was probably tired of people yelling at her about the price of gas—but since she is the one standing there, she probably gets it a lot. She said that every day, someone complains to her like she can do something about it. A guy then came in and demanded "Why the heck is gas $3.76 a gallon?”
Without missing a beat, she said, "Because it went down 10 cents this morning". He just looked at her, paid, and left.
I Can Help With Thatperson holding black handled scissorsPhoto by Tá Focando on Unsplash
I used to work at a video store, and after a while, I got desensitized to people throwing little hissy fits about late fees. One day, a gentleman tried to rent a movie and I had to let him know he had accumulated some late fees on his account. Cue the standard rant about having returned them on time, blah blah blah, "...and I'm just going to cut up my membership card when I get home!!" I reached under the counter, grabbed a pair of scissors, held them out to him, and said "Well, you can do that here if you like". He gave me a venomous look and left the store in a huff. And it felt so good.
Do You Know What You’re Doing?
I’ve worked in a hardware store since I was 16. When I was about 17, I cut two keys for a guy. I’d been cutting keys for a while, and so had the hang of it. I was told that he returned when I wasn’t there, told my colleagues that the keys didn’t work, shouted that I was a stupid little girl that didn’t know what she was doing, I shouldn’t be allowed to cut keys, etc.
My colleague was already mad but looked at the keys to see what the problem was. He had been trying the keys in the wrong locks. As in key A in lock B and key B in lock A. He left with his tail between his legs and has not returned since. As a young blonde girl, I regularly get stuff like this. Proving them that I am far more clued up than they think I am always satisfying, though.
Well, Go Ahead!
I used to work at CVS. One day, I had a customer who was incessantly complaining about how the toothpaste he was buying was a lot cheaper at Walmart. He even pulled out his phone and showed me a chart that compared the prices of it at different stores. I didn't get worked up or anything really. Instead, I retaliated in the best way that I know how—I just acted very uninterested and said, "Go to Walmart, then".
Make Mea man sitting in the back of a yellow truckPhoto by Documerica on Unsplash
I remember I was probably 17 or 18 working at Whataburger in Austin. I worked early and late hours. I remember this one time very specifically, the customer had come to the window, and I politely asked him to move forward. There was one car behind him, and I was just trying to give the guy his drinks. The customer then yelled at me, telling me the only way he would move is if I made him move, and told me I wasn’t anybody to tell him what to do.
During his yelling, he pointed at me, and I just slammed the window shut in his face. My managers came to me asking what was wrong, and I explained and begged them to handle the customer. I then realized, when I turned to hand him his food, that the window was cracked, and he heard everything. He threatened me, saying if I ever slammed the window in his face again, he’d “beat me up”. This dude was like 30, by the way.
Before he could finish his sentence, I slammed the window again and ran outside. He drove off and threw his food out the window. I didn’t get fired, I just got moved to cook.
This Is Bananas
I was a grocery store cashier in high school. I had a dad and his toddler son come through my lane one afternoon. They racked up $302 in groceries and only had a $300 EBT voucher, so the dad proceeds to tell his son that “this man says you can’t take the bananas with you today”. Annoyed, I decided this is a point I’m not budging on at 16 and tell him that’s not the case and to not lie to his son, that perhaps another item could be left behind so the son could have these bananas.
The man explodes at me, and my manager tells me I must apologize to the man or be fired. Instead, I walked out and never looked back.
Big Red Flag
When I was in high school, I worked at Sears. If you were under 18, the name on your name tag was highlighted in red. It was around Christmas and some dudes, both at least 30 years old, started hitting on me. I politely told them no and tried to walk away. One grabbed my arm, so I said loud enough for people to hear, “If you don’t get your hands off of me right now, I’m calling security”.
Then they said they’ll tell my manager I was being “an absolute jerk”, and I said “Yeah, and I’ll tell security you’re being a pedophile. I’m 16, back off!” They ran out of the store before security could get there.
You’re Kinda Slowblue shopping cart on street during daytimePhoto by Eduardo Soares on Unsplash
I’m a manager at a grocery store. I was checking people out because we were busy, and a dude wearing a Dallas Cowboys jersey comes through my line. He didn’t have a whole lot, but he paid with both dollar bills and loose change, so it took a bit to count it because I don’t trust people. He gets angry, asks me if I’m stupid or something, and insists he could have done better. From that point on, it was no more "Mister Nice Guy" from me.
He had been quiet though, because there were other people in line. So, I loudly asked him if he talks to everyone like that or just people that can’t fight back. He got quiet and left.
I worked at the Manchester, NH airport, at a car rental place. Twice a week, we'd have someone come in with a reservation for a car in England. I had one guy demand that we honor the reservation's pound cost, not the dollar cost. I said I'd honor the equivalent, pulled up a dollar-to-pound chart, and converted on the spot. It would've cost him $20/day more than just taking our no-reservation price.
Another customer with the same issue said "I thought the dollar sign looked funny, but I figured that was just a website bug or something. Never seen a dollar sign look like that".
That Thing From High School
I worked at a drugstore in high school. I had a German couple check out at my register, and they were incredibly rude. They were complaining in German about the customers behind them in line, using vulgar language and whatnot. I wasn't moving fast enough for their liking, and the woman called me some curse words in German, obviously not aware that that was the impractical language that I took in high school.
When I finished their order, I stared her in the eye and said thank you in her native tongue, and they both looked shocked and embarrassed. It felt good, man.
Your Job, Not Mineperson holding white rabbit figurinePhoto by Bianca Ackermann on Unsplash
I worked for Dollar Tree, and we sold a lot of porcelain figurines that we would have to wrap up in several layers of wrapping paper so they wouldn't break. After a year or so working there, I became accustomed to the majority of customers wanting to do the wrapping themselves because it made them feel assured that if they did the wrapping, their product wouldn't break.
I would casually and kindly ask the customer beforehand what their preference was, and it never became a big deal until one guy who drove a brand new Porsche flipped out over the simple question and told me he was too good to do that kind of thing and that I am the one with the job so I should be doing it for him. The words were harsher, but it was so long ago that I can't remember them that well.
I finally got fed up. I wrapped them and told him to get out. The manager and customers didn't say anything and went back to their business.
Lost And Found
I’m a cart pusher at a large grocery store in the US. I was sweeping the sidewalk by the entrance to the store when I see an old woman drive her car onto the sidewalk by the door, very close to me and other people walking. She then opened her window and threw a bunch of trash out of it. I walked over, swept it up into the dustpan, put it in her window, emptied it, and said, "Excuse me, ma'am, you dropped this". She had such a confused look on her face!
Less Than Perfect
I used to work as a croupier at clubs, and during a shift change, my colleague accidentally made a wrong payment to a paying customer. Gamblers being what they are, the complaints that ensued were awkward. and no matter how much my colleague said he was sorry, the customer kept on complaining. Finally, I just had to take over the situation. I gave the customer a piece of my mind: "Sir, people make mistakes, we are not robots. If you want to play with machines, there are slot machines in the other bar".
He shut up and the other players seemed relieved.
The Mess At The Poolwhite and blue swimming poolPhoto by Nick Shandra on Unsplash
I worked as a lifeguard for my first "real" job. One night, at the indoor water park, a child came up to me. He asked me very quickly where the bathroom was, I pointed him in the right direction and he quickly said, "No, I need one closer!" I swore in my head as he pooped himself in front of me, all of it running down his leg. I radioed him into first aid, and we took him in and paged his parents.
Eventually, his dad came in, and we chit-chatted about his son, no big deal. It happens more often than you think. His dad told us to change and clean him, me and my manager refused. The dad was furious and yelled why not. We told him he was not our son. That shut him up.
Going On And On
I used to work in the main office of a large chain of furniture stores in the UK. I worked in the evenings, phoning customers to let them know their furniture was in and arrange a delivery date. One night I phoned and asked for Mr. or Mrs. McSomethingOrOther. The guy on the phone starts ranting to me about people phoning up his elderly parents trying to sell things.
He went on and on and on and wouldn't let me get a word in edgewise. I think he may have even used the toilet while he was ranting at me. When he finally wound down, I said "Are you finished now sir? I'm phoning to arrange a delivery date for your parents' new 3-piece suite". Yup, that shut him up completely.
Fix My Order!
I work at McDonald’s, and one morning this older guy who’s a regular at the place and was known to give the workers a hard time was trying to order breakfast. He said he wanted eight extra sauces with his food. I told him that it will cost extra because it’s store policy and he got a bit agitated; he then tried ordering coffee, and he kept on confusing me saying he wanted this amount of condiments inside and this amount outside, and other special requests for his coffee.
I also couldn’t really hear him the whole time, so I just punch in everything on the register that I think he was trying to tell me, and when I finally repeat his order, he had a look of sheer anger on his face, raised his voice, and told me I have his whole order wrong. I told him I can change it no problem, but he just proceeded to yell names at me, telling me I didn’t know how to do my job, and said “Forget you, I’ll go with the other cashier”.
By now he had caused a scene, and everyone was staring at me. It was truly awkward, and I was angry at the guy because I just tried to help him with his order, and soon after when he got his food he seemed like he had calmed down and tried to shake my hand and say sorry, but I slapped his hand away, shrugged and told him something like “nah bro, you gave me a hard time, try doing something like that again, and I’ll tell everyone to not give you service ever again”
He didn’t say a word and just left.
The Express Laneperson holding green leaf vegetablePhoto by Markus Spiske on Unsplash
Man came to my express line with a basket full of groceries, when you’re only supposed to have one to fifteen. I asked him to count his items because I’m sorry, this is an express line... He responded with “That’s okay. You can count them”. I was a fast cashier. People have better places to be than my grocery line...I could run up to 25 to 30 items a minute with 100% accuracy. No way was I gonna let this smug jerk get away with his antics.
You better believe I went as slow as possible to run up this guy's order. I took three to five seconds per item, as he got progressively redder and redder... I finished the order with “It’s unfortunate how many people you’ve held up in the line sir. Have a fantastic day”. He called me names and stormed off. I apologized to every customer in the line for the wait and got them out in record time.
It was a small victory, but it was my victory. Every other customer wore nothing but a smile on their face for me at that glorious moment.
I Know I’m Right
Working at a bank's customer service center, a customer called in insisting he was shorted 200.00 dollars cash. Our department took calls like this very seriously, so I sided with the man who was certain a teller had pocketed it. He had his deposit ticket, which showed the amount, and when I looked at the amount deposited. It was a $200.00 difference.
Our bank scans all incoming and outgoing paperwork and found that he was reading the wrong amount, despite my questioning him from the get-go that we were looking at the same numbers on the same forms. He got stern and he got mad, saying his check was for $XXX.XX dollars and we didn't give it to him, we were taking it. I pulled up the check, pulled up the tickets, and explained what was what.
Faced with the evidence and my acting like a non-jerk he took it all in and said: "I know I'm right; I know she stole my money, but you know what... I don't want to get anyone in trouble, I'll let it slide". and hung up.
Many years ago, I worked in a call center as a technical supervisor for a major PC vendor. When you asked for a supervisor, I was one of the people you got. One night, I was transferred a call from a customer that was having an issue where his PC would not boot, and he did not want to open his case to see if a card had come loose or to reseat any components. This was part of standard over-the-phone troubleshooting.
He argues for a while that his warranty covered a technician coming to his house to fix the problem. I explained it did... Once we diagnosed the issue and that would require looking inside the PC. He again stated he couldn’t because he did not have a screwdriver. After going back and forth for a while, he demanded that I show him where in his warranty book it said he needed to have a screwdriver.
I opened up a copy of his warranty on my PC and searched for the section that explained our troubleshooting policy and said, "Sir please turn to page 32 in your warranty guide. Are you there? Great. Please look at paragraph two line three. There, it states that you need to follow all the suggestions of the phone-based help desk before a technician can be dispatched". He quickly responded, "That doesn't say anything about a screwdriver!" I responded, "Sir, I suggest you get a screwdriver".
A Data Disturbanceman in red sweater holding gold iphone 6Photo by Nimi Diffa on Unsplash
I work for a cellular company, and one day, a guy comes in with his child complaining the service is shut down. I call in and am informed their bill is 20,000 dollars due to a month of constant data usage on a smartphone with no data package. I ask about this and turns out the family put the 17-year-old on the account with full access to avoid having to go into stores when he needed a new phone.
The kid was a jerk that broke cheap pay and talk ones constantly. Well one day, he bought the smartphone and put it on. He was warned that any data usage would be charged $30 per MB of usage so he should never use it. He denies having been told this and denies he was using the data. The father is yelling at me, saying his son never lies.
I grab the phone, open the browser, and under history, it shows he'd surfed right up until thirty minutes before coming to the store. I show the father, and he completely explodes at his son. End of the story, we knocked off 18 thousand dollars, and he's probably still paying a two-thousand-dollar bill.
My Undercover Boss
I was working in food service at a cash register. A customer came up and placed an order, so I rang it up, but she wasn't happy with how much it cost. She threw us off guard with her reaction—she started whining and being just awful. My co-worker came up and stood next to me, looked over what I did, and just kind of stood there polishing a counter. She squawked, "Get me your manager!" I say, "Ok sure, but ma'am, this is the correct price".
The co-worker standing next to me is the manager. He looks at the woman and goes "Yup” and continues polishing the counter. "buh...wha...uh...ok fine!" shouts the woman. She walks away. The two of us cracked up laughing.
A Sudden Snap
When I was 15, I worked as a secretary for a local doctor. This one guy comes into the clinic and tries to go inside the doctor's office out of his turn. I step in and tell him that he's next in turn. The guy waits by the door for about 10 more minutes, while mumbling curses to himself and side-eyeing me. I just sit there, look at him, wait for the door to open, go inside, and tell the doctor that that guy just stood there and cursed at me for 10 minutes.
The doctor says ok, and when they go in, I closed the door behind me and went to my desk. A minute later I hear shouts from inside. A few minutes go by, and the fragile, old, nice, neighborhood doctor is screaming like I couldn't even imagine. The door opens, and the guy leaves. The doctor comes out and tells me with his gentle voice, "I told him this is unacceptable behavior, and that he is no longer welcome here". He turns back to his office and never speaks about it again.
Do You Even English?white and brown labeled boxesPhoto by Eduardo Soares on Unsplash
This guy came in and was buying a two-liter bottle of soda. As I'm ringing him up, he asks for a bag. I say, “okay dokie”, and continue to finish the part of the transaction I was currently working on. He asks for a bag again, I figure he didn't hear me the first time, so I say it again, a little bit louder, but continue to finish the transaction first.
When he asks for a bag the third time, I straight up say okay while looking at him right in the face. He asks me what okay dokie means and if I speak English. Being that I'm like, seventh generation American, and white as freshly fallen snow I'm genuinely surprised that this dude has never heard the phrase okie dokie and proceed to tell him that yes, I speak English and that “Okie dokie” is slang.
At that point, he starts throwing coins to pay for this bottle of soda off the counter directly at me and I just snap. I void the transaction, remove his soda from my register, and tell him that I'm refusing him service. The dude pushes back a little bit but surprisingly doesn't demand my manager and eventually just leaves.
Tension At The Theater
It was Christmas at the movie theater. Doesn't matter how many people you have scheduled for Christmas. Doesn't matter if everyone shows up. You're still shorthanded. Usually, one person would work the counter and the other would get the food ready. So, you've got two people per register. I'm one of the more senior people working that day outside of management, most of whom are currently helping to clean the theaters so we can admit the huge crowds in time.
This meant that when something came up in the back that threatened to delay the making of popcorn, I had to go take care of it. A co-worker tapped me on the shoulder, and informed me of the issue, I went to go to the back and some guy standing in line yelled out "Don't leave the register! It's slow enough as it is and I'm hungry!"
I'm told that I turned red, and started shaking from anger as I yelled at this guy about how I understood much better than him what it's like to be hungry since I hadn't eaten all day so I could serve him and everyone else, about how I understood what it takes to make this place run efficiently better than he does since I'd been doing it for two years, and how if he wanted me to come back as quickly as possible, then I had to be allowed to do my job. If he didn't want me to do my job, then he could either leave or take my place.
I don't remember that, though. I just remember the crowd going quiet, me punching the coconut oil box open so they could hook it up, and then a manager making me take a 30-minute break. My hand hurt for a couple of days, but it was fine
It’s All The Same?
I worked in customer service for a company called Future Shop, which is Canada's equivalent and daughter company to Best Buy. I remember one time some guy making a huge fuss about his future shop credit card bill, which was through HSBC Bank at the time, and because of that, I couldn't help him in-store. This man got so mad at me that he threatened to never shop at Future Shop again, and that he was going to Best Buy.
I giggled inside, then told him that we were the same company. He didn't believe me and told me to prove it, so I grabbed my pay stub and showed him the "Best Buy Canada" envelope. He stormed out of the store pretty fast.
Learning The ABCsbrown wooden table with black rolling chairsPhoto by Lucía Garó on Unsplash
When I worked in the media section, I spent most of the day stocking CDs/DVDs and finding them for customers. So, this lady comes over to me, getting in my face about how ridiculous it is that we don't alphabetize our selection. A little confused, I assure her that everything is in alphabetical order and offer to find it for her.
At this point, I wasn't planning on rubbing it in, but then she mumbles something under her breath about how dumb we are and wishes me luck. I sang the alphabet song while gesturing to the appropriate letters until I got to what she was looking for, in exactly the place it was supposed to be. Her only response was "Oh..."
A Horrifying Encounter
When I was like sixteen, I worked at a local haunted house, which, mind you, was a sweet gig, and would have been hard to get if the manager wasn't my good friend. Anyway, one night we were going through the usual show, and I played an "Escaped Experiment" character, kind of like Igor, all short and hunchbacked, whose job it was to jump out and scare the tourists as soon as they walked through the entrance. I even had a blood pack in my mouth.
One day, this group of typical dudes walk in and they're making noise and ruining the atmosphere, but nonetheless, I jump out and give the typical scream. Their response was totally appalling—one of those guys kicks me right in my face.
I stumble back a bit and manage to retain character. Meanwhile, this jerk is still laughing his dumb face off and kicking at me. Remembering that I have a blood pack in my mouth, I grab his leg, put it in my mouth, and bite just hard enough to break the blood pack. Fake blood goes everywhere. He starts crying because he thinks he's seriously bleeding, and is all, "Dude, what the heck?!"
My manager, who was also the tour guide of the attraction, quickly replied, "Oh, don't worry, he's had all his shots".
Extra, Extra, Extra
I used to work in a deli restaurant, and this lady came in and rudely ordered her food. I told her that everything should come out all right, and that I will double check for her to make sure her order would be correct. She insisted on getting LOTS of honey mustard on her sandwich. I typed in extra honey mustard on the ticket. Sure enough, her order came out and there seemed to be plenty of honey mustard there.
But when I deliver it, she complains to me about not having the extra about mustard I promised her and told me to "get a to more honey mustard" for her. I go to the back of the store, get an entire new gallon jug of honey mustard, and plop it on her table. Her friends were laughing, and she was steaming mad. She complained to the manager, who thought it was hilarious and laughed in her face.
Trouble With Tiresa garage filled with lots of tires and tiresPhoto by Vinicius "amnx" Amano on Unsplash
I was super busy trying to run the shop and the counter; I had already sold 14 sets of tires, not including the odd individual tires, and this older guy came up and demanded I go get him a tire. He told me the size, and I told him it'd have to be ordered. We don't carry 13" tires on hand. He blew up and started calling me insults I hadn’t heard since grade school.
I told him to leave my shop, but he got in my face and raised his hand to hit me. That’s when I lost it, dragged the old man off the property, and called the authorities on him. The next day, this dude comes back in with glasses and a hat and asks politely to order the tire. I called the authorities again and have him taken in for trespassing.
Do The Shoes Fit?
When I was in high school, I worked at a shoe store. We did this "buy one get one half off" sale all the time. The way it works is you buy a more expensive pair, and you get the cheaper of the two half-off, otherwise, we'd lose money. So, this woman comes in and buys two pair of kids' shoes. She looks at the receipt and thinks that 50 dollars is too much for her smaller child.
So, she returns them. She then proceeds to flip out because the difference for the other pair came out of the refund. I called the manager, and he came up, and she said, "he's a foster kid. He's not worth a 50-dollar pair of shoes, stop trying to rob me and give me my money". The manager refunded her the entire bill, took both pairs of shoes, and walked off.
We all gave her the silent treatment until she left, angrily. I feel bad for both the children and her husband who were just standing there quietly.