Most businesses are, well... In the business of making their customers happy. People are much more likely to come back if they have a good experience, after all.
Not all businesses seem to understand this key concept, though, and many put customer satisfaction at a much lower priority level.
Wherher by having horrible customer service, policies designed to cheat people out of money, or terribly unsanitary premises, there are plenty of businesses that seem to do everything they can to drive customers away.
Reddit user u/radbrad7 asked:
*Content warning: mention of human trafficking, death of an animal*
Called to cancel my account after I got legally separated from my ex-wife. She was able to cancel the cancellation (her name was on the account as well -- EDIT: I was the primary account holder. She was added for billing only when I was on deployments.) and use that account for like 8 years. I moved to England for a while, then to New Mexico, and eventually back to Oklahoma (where she still lived).
When I tried to activate new service, they told me I had a previous account with an unpaid balance of like $700. Granted, it was the ex-wife that really f***ed me over on that one, but the fact that they allowed her to "un-cancel" a service I asked to have canceled blew my mind.
A hospital in my area. My brother and his wife just recently had a baby there. My first nephew and their first child. He was born two weeks premature by scheduled c-section, but you couldn't tell since he was more than 9 pounds when he came out. If he went full term he could have been more than 11 pounds.
Anyways, he arrives and everything is going well, his blood sugar was a little low, but the doctors claimed it got better. A day later and he begins twitching every once in a while. My sister in law asks the pediatrician and the nurse why and they said that it was fine. The day after that and the twitching increased and he began doing it every other minute. My brother and his wife panic and ask the doctor but the doctor checks his blood quickly and says nothing is wrong but if they're still worried about it they should wait to go to the pediatrician on Monday (3 days later).
As soon as they leave the hospital despite the baby still twitching they turn around and ask for the doctor to please look one more time. He refuses and tells them that they can't look anymore because they are discharged from the hospital.
Refusing to believe that their baby was okay, my brother and his wife took him to a different hospital's emergency room. The doctor there took one look at the baby's blood and immediately prepared a bottle of formula for him. His blood sugar was 36. If you aren't familiar with blood sugar then just know that sugar that low can be deadly. My sister in law's milk hasn't come in yet, she didn't know that, and the pediatrician at the first hospital only gave the baby 2 ounces of formula in 2 days. He baby was very close to going into shock. If they took the doctors advice and waited until Monday that baby would have been dead before reaching home.
There is a "burger" joint here, relatively new (less than 5 years) that some people swear by. It's a weird kind of burger though, a kind of spicy gravy style burger. But not like your gran's gravy, it's rather...tangy? Vinegary? Whatever. It was odd.
So I tried it on my lunch break (recommended by a coworker), and thought...meh, I don't get the hype, but it's not terrible.
Then I went back to work, and shortly thereafter all hell broke loose.
I had the most volatile, violent, unsolicited and certainly nonconsensual colon cleanse of my life. I was so obviously tore up that not even my manager made a stink about me essentially doing zero work for the next 4 hours of the work day.
To this day when I pass by that place I say "Never again." My wife thinks I'm making a stupid Dad joke I won't give up on (she's aware of what it did to me), but for me it's more of a solemn prayer.
Neiman Marcus. I went there to buy a Prada bag for my mother. She had a knock off she loved, so I figured she'd appreciate the real thing.
I wear t-shirts to work, but this day it was at least a fancy one. It didn't matter. The sales lady told me "It's very expensive," rolled her eyes and walked away.
So, I went next door to the actual Prada store and bought one.
I don't need to be judged by an angry middle aged woman working retail, thank you very much.
Turbo Tax. Did my return, got a notice that my e-file needed to be corrected, logged back in to fix it and my return wasn't there anymore. 6 hours on the phone with 3 tiers of tech support, each one trying exactly the same thing. Finally they were just trying random things, so I tried random things in parallel, managed to get to my return with the invoice number from paying for the service WITHOUT logging in. Tried to get them to understand that this was a Very Bad Thing that they should report to someone... and they told me they had no access to anyone technical and no way to submit bugs.
This from the company that lobbied to make it illegal for the government to offer tax filing service.
Lularoe. I only bought stuff to help out a friend that was trying to make ends meet. Luckily she quit after about a year. Bought 3 pairs of leggings over the course of the year and none of them made it the year without holes. $25 each. Never again.
Also, I felt gross buying from an MLM, but like I said, just supporting a friend.
Frontier internet. They're one of the crappiest ISP's I've ever had, I will never go back, no matter how cheap it is.
I stopped paying them like 3 years ago, and they continue to give me service.
They are so disorganized that they have no idea.
I bought an engine from AutoZone for a vehicle I owned. They had a vendor build the engine, and it was supposed to ship to my house. I waited three weeks for it to arrive, but it never did. I contacted their store, was told that it hadn't shipped yet and was coming via FedEx freight. I kept up with the tracking # but couldn't get anywhere with it. I kept calling back every couple of days to see what was going on, and no one could figure it out. I finally managed to find out that it had shipped via another company (RL freight), and had been delivered to somewhere else. It was like pulling teeth to get a refund on an engine I never received. It took another two weeks to get the refund.
I won't buy a soda from AutoZone now.
Lyft. They recently charged me a damage fee for damages I could not have plausibly caused. I sent statements explaining how it couldn't have been me. They sent back a standardized statement and didn't give me any additional information. There is no phone line to talk to a representative. I sent them multiple follow up emails, which they never responded to.
Now I have to write a statement for my credit card company to dispute the charge.
Comcast. A door-to-door salesman straight up lied to my dad, saying they had a four-DVR setup that would cost less than what we were paying AT&T. When the installation guy got there, he said that no, they didn't have a four-DVR setup, he was told to give us the standard two-DVR setup. Which was absolutely not something that would work in a house with six people with wildly different tastes in TV shows.
So my dad tells him never mind, we're sticking with AT&T then, but because the Comcast guy had already installed our new cable box, he couldn't take it back with him, so we had to mail it back to Comcast ourselves.
The kicker is, five years later Comcast tried to bill my parents for the cable box, saying we never sent it back. My parents insisted they did, and Comcast wanted the UPS receipt, which obviously we no longer had because it was five years ago and we hadn't heard anything from them before this. So my parents refused to pay, Comcast sent a collections company after us, and when my parents explained the situation to the collection company, they were like "those f***ers, we'll take care of this." That was, thankfully, the end of it.
I run the front desk at a hotel and Expedia are an absolute nightmare. They also straight up lie to the guests and to the hotels constantly. Truly one of the most shady companies I've ever dealt with.
They purposely try and deceive people who don't know any better into thinking that they are dealing with the hotel directly. They create adds in such a way that when people google the hotel's phone number, a number to Expedia comes up, and if the customer asks if the are speaking directly with the hotel front desk they will say yes.
There have been countless times where guests have called to cancel their reservation that was booked through Expedia. I inform them that they will have to contact Expedia directly, since they pre-paid through them, but that it will be no issue because the hotel does not charge a penalty fee for cancellation. An expedia representative will call the hotel with the guest on hold and ask about getting it cancelled. I tell them it's no problem. They ask if we will be charging a penalty fee, and I tell them no. All is right and good, right? NOPE.
I then get a call back from the guest who is upset, saying that the Expedia representative told them they could not be refunded because of the fee charged by the hotels cancellation policy. Taking the guests money and blaming it on the hotel, and keeping all of the profit. This has happened countless times.
I once had a guest while at the front desk call about cancelling 3 days out of a multiple day reservation, as she had to leave earlier than expected. They pulled the same bullsh*t with her, not knowing that she was at the front desk.
After me telling the representative that the cancellation is fine and we will not be charging any penalties, they get back on the phone with her and blatantly lie.
I asked her to hand her phone to me and that was quite a surprise for the representative. Who said that "there must have been a misunderstanding".
We bought a flea medicine to use on our cat and she became lethargic and didn't eat anything. We took her to the vet and they told us that they have been trying to get that medicine off the shelves because of how it affects animals. I was in a theater watching Despicable Me when my cat finally passed away. It sucked knowing that my cat is dead because of some money-hungry brand who doesn't care about the safety of the animals it gives its products to.
Pyrethrins are toxic to cats. I nearly killed my cat with Hartz ear mite solution fifteen years ago, and it's still on the market. Why Hartz hasn't been sued out of existence I will never understand.
If I see something is being shipped by OnTrac, I'll cancel. The three times they were the delivery company from Amazon, they lost one package completely and tried to say it wasn't their fault. The second package was also deemed lost but then showed up on my door step something like six weeks later. The third time it sat on "shipping label created" for a week and I just contacted Amazon and canceled the package. You don't find a lot of positive reviews out there and any positive ones you do find seem like they were written by the company via a fake account.
Every package I've ever had stolen was shipped via OnTrac. They claimed it was delivered and I never find it. One time I looked with MINUTES of it's supposed delivery. Yeah, sure maybe the residents of my apartment complex are shady but UPS, FEDEX, and USPS never seem to have this issue
OnTrac regularly marks my packages as delivered without coming anywhere near my house. I always have to call and complain, and they have to come back the next day. I've had them pretend to find the package in my front yard, after I watched them leave the car with it.
Those idiots told me my car has no filter! I'm pretty sure they just didn't want to take it out. They also said my car takes a "special European oil" and charged a lot extra for it. It's not a special oil at all. It's an uncommon oil but a gallon of it costs the same as typical oil. I'm going to stick with the dealership to get oil changed because it's cheaper and they know what they're doing.
EDIT : I forgot to add the ending to this story! Not long after I got my oil changed, Jiffy Lube sent me a text message with a link asking to leave a review of their service on Google. So I obliged and left the most brutally honest one star review you'd ever read! The next day, the manager called me and left a voicemail. She was VERY adamant that Jiffy Lube had to charge a high price for my oil because it "only can run on special European oil". In regards to the air filter, she offered an investigation to look at video footage to see if the technicians looked for the air filter. I know they didn't, because I would've seen them take it out! It's inside the engine cover, which they never took off.
I seriously don't know how Jiffy Lube is still in business. I hear nothing but bad things about them. In my own experience, you never get the advertised special; there's always something about your car that makes it need more oil or more expensive oil or whatever. I guess we're both just lucky that they remembered to put the drain plug back in.
FTD. For Mother's Day one year, I ordered flowers through them for both of my grandmothers and my mom. I ordered cards, a teddy bear, all of it, right? So my mom sends me a thank you and a picture of what she got. I notice there's no cards, no bear, and it's not the bouquet I ordered for her. I called the company, they gave me a refund, whatever. My mom got flowers and I got a refund--it worked out.
I call grandma #1 to wish her a happy mother's day--she got her flowers, but no card or bear. I contact FTD AGAIN. Refund, again. I call grandma #2. I thought "there's no way in hell they'll screw this up again."Yeah, they screwed it up again. At least grandma 2 got her teddy bear, but no card. She didn't even know the flowers were from me. I was so angry with FTD by that point that I didn't even both calling them again. They've lost my business for life.
Companies like FTD or 1800 flowers are just intermediaries. They will feed your order to the cheapest shop near you. Cut out the middle man and go find a decent local florist instead. Costs less and you'll get better flowers.
Wayfair. Purchased a $1000 sectional couch that was delivered with damaged upholstery. They refused to let me return it and instead offered me 10% off my next purchase. Yeah..... Never using that discount code.
Refused to let you return it? F**k that, dispute the charge
This is my job, disputing these charges. Had a customer call me a few weeks back, had gotten damaged merchandise from Wayfair, company offered her a store credit. Said if she wanted a refund shed have to disassemble it and ship it back. She was disabled, and that's why she paid them to deliver and set up in the first place! I called Wayfair with her, and got them to agree to come out and take the damn thing back. So many businesses will jerk the customer around until the bank calls and suddenly then its "oh of course we can fix that right away!".
Left the claim open just in case they didnt follow through, but yeah. Point being, if you dont get it, if it arrives damaged, if it's not what you ordered, if its branded stuff that turns out counterfeit, etc - these are all things we can fight. The biggest thing we ask is that you've at least tried to fix it with the business first. If you've done that, and gotten nowhere, we can fight it.
JDMRacingMotors... Gave me a damaged motor and claimed a compression test was the only way to test the engine and said it passed. Barely held on in one cylinder. To make matters worse, if you put coolant in where it ought to go, it would come out of the oil pan. Made a few calls and had email exchanges with their "mechanics" and was informed coolant and oil touch regularly and that is how it cools the oil. Wrong on so many levels. Never got my money back either so I ended up using the good parts from the exterior to rebuild my old engine.
Macy's. Got a credit card through them to buy a suit. My parents offered to pay the card off as a birthday present. Cue months of them calling me 5+ times a day, asking where the payment, that had already been made, was. Harassing me to make more and larger payments. When it was finally payed off, they then tacked on a "completed payment fee" and never sent a bill, so the whole damn thing started all over. I was genuinely about to file a lawsuit over harassment or something.
It was unbelievable, because I would tell one person the payment was made, and then get 4 more calls the same day asking the same thing. Then rinse and repeat tomorrow.
Spirit airlines. Never again. F**k them. Flight from Vegas got canceled. They don't even bother trying to put you on another flight, not only that you have to pay extra for the next flight available. I told them they can go f--- themselves and I want a refund, the customer service person told me he can refund me spirit credit, that's when I lost it. After enough bitching, he gave me my money back to my credit card and I bought a flight on delta.
After my experience I made it a point to go on several review sites and made a PSA to never fly spirit again. This was one of many incidents I have had to deal with them, this one just broke me because I was flying back from Vegas, I can only handle Vegas for 2 nights, after that I want the f**k outta there, having to stay there another night was not something I wanted to do. Also it was not weather related as they told me, No other flights into detroit that day were cancelled, I checked, I even told that to the customer service agent, he shrugged it off.
When I canceled my AT&T internet (Hooray for local fiber-to-the-premises!) I prepared myself due to all the horror stories I read on reddit. When I sent my equipment back, I video'd myself packing it up, took pictures of everything, even documented the post office transaction. When I canceled my service, I did it through online chat, so I could have transcripts. (The online service people were wonderful, and I have no beef with them at all. In fact, I always gave them the highest ratings in the surveys afterward.)
Well, of course they said they never got the equipment back.
It took me SIX months of constant back-and-forth, going to collections, and just every manner of bad service imaginable. One day, I spent what felt like hours on the phone and finally got transferred to a woman in Nashville named Deborah, to whom I poured out my story. Well, Deborah wasn't going to let bad sh!T go down on her watch, so she went through every computer system she could access until she figured out what went wrong, and then she fixed it for me.
tl;dr I hate AT&T, but I love Deborah.
What business will you never patronize again because they are just that bad?
What's on the menu? What are the specials? What's popular? What's your favorite item?Tell me everything.
Back when I was in hospitality, these are part of the litany of questions I would get from visitors to our country. It became a bit irritating. I should've made a sign with "Regular FAQs."
I didn't have a lot of answers, due to the fact that I find American food pretty run of the mill. I'm going have to be schooled on what is considered extra yummy only in the states.
Although I must admit, the shoe definitely swaps feet when I travel. Tell me everything. The rest of the world is far more compelling with their menus.
Redditor u/Well_shi__-_- wanted to discuss what menu items we all need to discuss by asking:
What common foods in your country are considered delicacies by foreigners?
The closest "delicacy" for America I can come up with is pizza. Right? But only in NYC. And bagels, but only in NYC. Maybe alligator in Florida? And oranges, but only in Florida. Were very centralized here aren't we?
Berry WayThanks Strawberry GIF by DriscollsBerryGiphy
"Goji berries. We put that stuff in our soups and many people pick that out when they drink the soup."
"(good) Olive oil."
"Kirkland California Extra Virgin Olive Oil is white label Cobram Estates, which is the California grown product of the Australian olive oil company, Boundary Bend. They have an unimpeachable reputation for quality and win many awards!"
"It was supposed to be caviar, but now it's also unaffordable for us. cries in Russian."
In the Forest
"Hmm, forest berries perhaps. I live in Finland. We have a lot of forests, so lot of berries such as blueberries and lingonberries. Everyman's Rights mean that you can just go and pick as much as you can find. It's kinda one of those things where if you live near any forested area, and are willing to spent time there come late summer, you'll probably have enough to last until next year in your freezer."
"We have so much berries that people from poorer countries (Thailand is a common one for some reason) are hired to pick them up, because doing berrypicking enough to actually profit monetarily is heavy work. And apparently the pay isn't worth it for most Finns. At the same time, forest berries are considered a superfood around the world, very healthy and trendy. Dunno about actual delicacy status, but definitely a difference in how we think about them."
The Little Lambbaby lamb GIF by The DodoGiphy
"I worked for a charity in Iraq for a year and we'd buy a dozen lamb chops for the equivalent of $5. That's like $60 to buy in the US and it's worse quality."
Ok, now that is what I call a menu. And I actually had a few of these items on my list when I heard the question. Only in Italy can you find true oil. And caviar? Guess I'm flying to Russia. Knock, knock Vlad. LOL
"Hawaii has somehow turned spam into a sought after food, especially by visitors from Japan."
"I would add mushrooms for Finland. Especially porcinis (herkkutatti), chanterelles (kantarelli) and C. tubaeformis (suppilovahvero) are incredible food mushrooms which are sought after e.g. in Italy. We can just go pick them in the forest thanks to our "jokamiehenoikeus", every man's right, which allows anyone to pick mushrooms and berries etc. on public land such as state-owned forests."
When in Mexico...
"Avocados here in Mexico, pretty common and cheap."
"Jamón Serrano, here in Spain is really common and you can find very good product for a very affordable price."
"We are going to Madrid this fall and my husband has already informed me that he plans to eat his weight in Jamón Iberico. We used to get slivers of it from a Spanish importer near our old house for crazy money."
Truth Hurtsbritish crown GIFGiphy
"Englishman here, been scrolling for sooooo long to find my country..."
"Maybe some stereotypes are true."
Spam? Just, no. And I will say, I think the English are in the same boat as the good ole US of A. Empty food treasures. I've been to London... the supermarket sandwiches were good and you can drink in the streets. I guess you make up where you can.
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Standards for dating people are definitely very varied, because we as people are varied, and we as people are flawed. Little things might get to us from the get go, causing us to be very very picky about who exactly we let through a couple rounds of dating.
Those things can be really small. Do they wear white after labor day? Are they one of those weirdos that refrigerates their red wine? Have they recently been spotted at a Yu-Gi-Oh! tournament?
"What's the pettiest reason you've rejected someone?"
The answers were as varied as the humans who gave them.
So She's Making Things Up Again
"We went bowling and she started saying the bowling ball was hurting her fingers."
"She was convinced that there were bugs inside the bowling ball biting her fingers and that was the reason for her pain."-Wacky_Sacky
Okay But Only Psychos Cut Their Spaghetti
"I have a friend who has a whole list of petty reasons she's rejected guys:"
"•He cut his spaghetti before eating it"
"•He wore brown shoes with black jeans"
"•He cut his hair too short"
"•He dropped something and said 'whoopsie'"
"•After watching her favorite movie, Ever After, for the first time he said it was 'just Okay.'"
"And then once a month she cries about how she's still single."-Johannes_Chimp
Avoidant Attachment Style
"She smelled funny. Not bad. It clearly wasn't a case of not washing or anything like that."
"She just smelled... Weird. Couldn't get over it."
"For clarification: I didn't know how to broach the whole 'I like you and you're funny and smart and sex is great but you smell weird,' so I just moved to a different country."-BeefPicklesCheddar
It really is pretty interesting to see how people deal with these petty reasons as well.
Hoppy Beer Made Him Hoppy On Out
"I was rejected because I didn't like the taste of his preferred beer."
"That was it, I wasn't asking him to stop drinking it - I just didn't personally want to drink it. We were about to order another round, he asked if I knew the one he had just had, and offered me a taste."
"I gladly accepted because I try to be open to tasting new things."
"I just said I found it a little too hoppy for my tastes and I was happy to stick with what I was drinking. I wasn't rude, I said it was nice, but a little hoppy for me."
"His face dropped, it was almost comical. He then said something along the lines that he had changed his mind and he had better get home."
"That was the end of that first date. As in he literally decided he no longer wanted another round. The date was over. He had blocked me on Facebook before I walked the 100m to the bus stop."
"Pretty sure I dodged a bullet there."-Sharkoslotho
"My ex's name was Simone. She was studying business administration and had a horse."
"We broke up after she f**ked another dude."
"I got over it, and met another girl. Her name was Simone. She was studying business administration and had a horse. Nope."-somniumx
A Taste Log Of The Day
"This dude was super sweet and had a lot of good qualities."
"He was a plumber and casually admitted to me that sometimes he will bite/clean his nails after work and taste the remnants of what he touched that day. I could not get over that and had to move on."
"Things were really going great, like he said all the right things and he was a genuinely good person with similar interests. Up until the point he said that, I was considering moving forward with the relationship."
"Also, I see nail biting as a habit that could be changed, and even practicing better hygiene (which he mostly did, except for those damn nails)."
"Once he said it, and he was serious, my views and feelings for him changed. It's just one thing that completely turned me off from him."-AdmiralPendeja
Half The Fun Of Having Cats Is Having Them Be Bratty
"My perpetually single friend has turned rejecting people into a bit of a sport."
"I'll Tinder for her, which is all sorts of amusing, but one day, I had actually met someone for lunch and thought 'here's someone that's kind of her type, I wonder if she'd be interested!'"
"I ended up pulling up his website and showing her some pictures of the guy. We get to about the sixth photo in, of two of his cats, in a treehouse. She explains 'his cats look bratty.'"
"Yeah, well, that's why you're single. Still. Six years later."-disillusioned
And the reasons people will find just to get away from people and keep themselves alone is also very interesting.
Was It Worth It?
"Went on a first date with someone that was out of my league. Couldn't believe my luck! On our way to dinner, everything was going fine and the conversation was flowing. She seemed really into me."
"Suddenly she screamed at me to stop the car. Not pull over, stop right here right now immediately in the suicide lane of a 4 lane major road."
"Just before I came to a complete stop in the middle of this busy road, she opened the passenger door and tried to jump out. If a cop saw all this it probably looked like she was escaping a kidnapping."
"She jumped out of the car and played Frogger across two lanes of traffic, and I sat there stunned with my passenger door hanging open into traffic. A few seconds later, she came running back with something under her arm."
"I couldn't see what it was in the mirror. She had a huge smile on her face and as she climbed back into the car she squealed with delight as she showed me what it was."
"A f**king hubcap. She said it was to commemorate our first date, and that we could share custody of it. I could have it first."
"That was our first and last date."-Uncle_Baconn
Elton John Would Probably Laugh At This Story
"We spent our first date browsing various record shops in Manhattan and Greenwich Village. I took him to my favorite ones. I told him what Elton John album I thought was best."
"He disagreed and was adamant I was dead wrong. He was going to a party at his brother's after and didn't believe in subways (as his dad had died in 9/11)."
"The party was 100 blocks away in Brooklyn. Decided to walk him to the party despite having mild asthma and severe post nasal drip. Once there at the door he decided it wouldn't work out because he couldn't put our differences aside."
"His last words were, 'Do you really believe Honky Chateau is his best work?' Of course I do. He had this horrified disgusted face on and said, 'Yeah, no. That's just wrong. Not gonna work out since you have poor taste.'"
"Literally got rejected over Honky Chateau, but it's okay. My FIL thinks that album is the hottest sh*t."-intothethickofitoh
Tiny Teeth Committee
"I broke things off once because of the size of her teeth."
"They were tiny compared to the size of her mouth. It shouldn't have been an issue, but it creeped me out. I don't know why, but it was one of those things that I couldn't ignore and gradually became the only thing I could see."
"Grown woman with a mouth full of baby teeth... just weird."-CarrollGrey
It is really a wonder how humans are so easily poked, prodded, and annoyed. But it is part of what makes us who we are.
We wouldn't have fun, funny, interesting stories to tell each other otherwise. We simply have to honor these little, "petty" reasons for not getting with others.
There's nothing funny about having an employee show their true colors after you've already hired them. Upon hiring, they seemed completely normal, pleasant, like they would be a good worker. Then as they get the lay of the land, they show that they actually have a different personality when the manager isn't around to see.
A Redditor wanted to know:
"Employers, what's the most insane complaint you've had about an employee that turned out to be completely true?"
These stories will shock you. The things that these people did were deceitful and, quite frankly, illegal in some cases. How the managers didn't catch them sooner is what makes it so unbelievable.
The hotel party.
"I was the head night auditor at an upscale airport property. Had a youngish night auditor who put a room into out of order status and let his friends in to party and have an orgy that he joined during his lunch break. He got caught because of a noise complaint. Police called, he was fired and blacklisted from being hired back."
"I hope he had a 1hr lunchbreak. If he joined the orgy for 15mins that's kinda disappointing for everyone."
"That is hilarious, I had almost the exact same thing happen at a property I worked at, except:"
"a) It was a tiny 30 room historical property, so it wasn't going to go unnoticed."
"b) He threw his drug fueled party in the "Queen Anne Suite," our most expensive room."
"c) He didn't even have the sense to put the room out of order or even kiiinda clean up afterward, assuming the hotel staff would just not notice or care that a room we didn't rent that night was ABSOLUTELY THRASHED."
"d) He just made keys for his friends that he handed out, and came in through the back or something, rather than just renting the room at a discount or something so it would all be kosher on the books (if you don't have 50 bucks to rent a room at the employee rate then you don't have the money for a party bud)."
"e) He did all this on MY shift rather than his own, thinking I wouldn't catch on that something was fishy on one of our TWENTY FOUR SECURITY CAMERAS."
"f) He really thought he could prevent us from catching him by coming in on my shift, acting like he left something behind on his last shift, then while I wasn't looking, STEALING THE CORDLESS MOUSE TO THE CAMERA MONITOR. IN PLAIN VIEW OF THE FRONT DESK CAMERA. He just. Palms it. Then shifts a guilty lil glance at the camera."
"Surprise surprise, we were able to roll back the security footage and catch all this on tape when we pulled the high tech maneuver of 'Plugging In A Different Mouse.' He was fired so fast. I've never worked with such a dumba** in my life. He really thought he pulled the heist of the year."
"For context, this was not a teenager. He was obviously in his 40's, receding hairline, lanky and always a lil sweaty and dodgy and socially awkward. Not 'quiet and timid' socially awkward, more like... this guy gives me bad vibes, makes inappropriate uncomfortable jokes and laughs too hard, doesn't really get professional workplace boundaries, seems like the sort who would try too hard to impress teenagers because he has a car and can buy them liquor but can't hang onto a friend his own age to save his life. My hiring manager really knew how to pick 'em."
At the bank.
"Working in a bank. Had a teller (about 19 year-old) get pissed about the way a customer (retail store owner) would send in her deposits at the drive up window. The teller complained about the customer on Facebook! Tagged the lady personally, as well as the store! Customer called the bank and told me, furious of course."
"I told the customer we would investigate, I asked the teller. She straight up admitted it, and says "What's the customer or Branch Manager going to do about it? My Grandfather is friends with the bank President." I called HR and Bank President on conference. Girl lost her job in under 15 minutes of me receiving the call from the customer. Breach of customer confidentiality in banking is a MAJOR law violation."
"I love the fact that she thought her grandfather being 'friends' with the bank President was going to do jack for herself. Even if it had been her father being friends with the president she would still be fired. Even if she had been friends with the president she would still be fired. If she was the bank president she would still be fired. The only scenario where she gets out of this untouched is if she had a time machine to slap herself before she tagged the customer."
"This is why it is important to distinguish between nepotism and networking. Networking can look like nepotism but you are actually taking advantage of the fact that you know competent people and thus don't have to play roulette with new hires. The catch is that if you give a bad recommendation it reflects poorly on you and you lose status in the network, and the new hire is not protected at all."
"Though if you break the law even nepotism won't save you most of the time."
Should have run a background check.
"Hired a guy on a trial basis. He was super polite and careful when speaking to me, but several of my female employees told me when I wasn't around he was creepy. After about 5 days, one came to me and said almost verbatim: 'I think he's a rapist.' She just a had a gut feeling about him. So I ran a background check on him... yep, he was a convicted rapist."
"For those of you saying 'This is why you run background checks BEFORE you hire...' this was almost 20 years ago when it was not standard procedure, and I was not in charge of that regardless. HR would make the decision. In this case I requested it specifically because the safety of my employees appeared to be at stake, but not one other time in my career did I feel the need to ask for one."
Subway stamp cards scheme.
"I knew a guy who worked at subway back when they gave out stamps. Basically for every six inches of sub you bought you earned a stamp and once you filled a card with 8 stamps you could get a free six inch sub."
"So this guy started only giving stamps to customers who asked for them. If they didn't ask he pocketed their stamps and grew a sizeable stack of complete stamp cards."
"Then over time he started cashing them in. When a customer paid with cash he would ring it in as a freebie, place his own completed stamp card in the till, and pocket the cash. Customer got their sub, subway's till was balanced, and he had an extra five to ten bucks in his pocket - everybody was happy."
"He worked there for a few years and word was he racked up a few thousand dollars running this scheme. No idea if anybody complained, or if he was ever caught, but he did buy a motorbike."
Innocent retail worker gone wrong.
"So I worked retail and we got this guy named something like Gus."
"My boss tells me, 'Hey this guy's got anxiety, go easy on him OK?' And so I was like, okay that's cool I get it I can relate. I do everything I can to help him make sense of the infernal godforsaken hellscape that is retail."
"It starts off with little forgivable things -- forgetting a task here, forgetting things there, accidentally giving the wrong info and things like that. You know, newbie retail stuff like that."
"He quickly devolved in popularity as his complacency grew over time and his helpful attitude shrank. My guy started messing around during his shift, getting caught on his phone while ignoring backup cashier calls and things like that. He would make stabbing motions behind the manager's back to other employees, tell off new employees, and play it all off like he was some innocent dope who didn't know any better."
"None of this got him fired. Day after day was a new complaint from an employee about responsibilities he shirked or a customer about blatantly wrong info like, 'Oh yeah we have another location up on the hill,' and we didn't. No idea whose son he was, because that was apparently all kosher."
"What ACTUALLY got him fired is the one day he brought a dog and a super expensive dog collar into work. He claimed he almost hit the dog on the way to work and it was running around wild, etc. He tried to sell the dog collar to a customer, then tried to 'adopt out' the dog to a coworker."
"This coworker was competent enough to take the dog to a vet whereupon they found a microchip and contacted the actual owners. THAT'S where the fun started."
"It came out that Gus never found the dog at all. He straight up KIDNAPPED this dog from his neighbor and tried to pawn it off, knowing full well what he was doing. The guy lawyered up immediately, tried to sue Gus and threatened to sue the store and the store manager if Gus wasn't fired."
"Suffice to say, Gus was gone the very same evening. Nothing else came of it, but we talked about him for years and years."
These stories are unbelievable but true. How some of these people didn't get arrested is beyond us!
Thank goodness there were employees who caught these people in the act.
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The magical, curated experience for paying guests is only the tip of an iceberg of hard work, dicey ethics, and a robust corporation with all the policies and economic motivations that you'd expect.
Lucky for us, some Redditors were there to see all that goes on behind the curtain.
And my goodness do they have some stories.
Redditor memezdankton asked:
"Former Disney theme park employees of Reddit, what are some dirty secrets or stories you can tell us about your time there?"
Many people were cast members: princes, princesses, people in giant, fuzzy costumes. Those smiles, plastered there for hours at a time, aren't always legitimate.
"My SIL got a the role of Cinderealla at Disneyland Paris."
"She had to practice Cinderella's autograph over and over because although different actresses play her all over the world, the signature of the character has to be identical anywhere it's signed for consistency."
"You have to be in specific height ranges to play the different characters. Because Mickey's height range is so short he's usually played by a woman. Likewise for Donald, although the most successful and best known Donald that I knew while I worked there was a little person."
"When the princess face characters come backstage they have to take off their dresses so they don't get dirty while they're on break so the princesses are usually walking around in a smock and bloomers if you see them back there. There is some serious cognitive dissonance when you walk back and see Snow White in her bloomers on her phone cursing up a storm."
"People sexually harass the characters super frequently. I was working with Ariel and cast members will always count down before they take a photo so people have time to get into position. I counted down and this teen boy decided to try to rip off one of Ariel's shells."
"I had to open his camera and expose his film so the photo didn't get developed and passed around. I found out later that I was supposed to take it to the Kodak shop to have the film developed and that one removed - but I'd always heard the rumors about ruining the film and nobody really trains you on that so I just went with it. The little a**holes deserved it."
The Show Must Go On
"Worked at Disneyland for almost 5 years. I personally haven't gone to see the 'Disney' doctor for cast members but I know friends who have an heard the doctor doesn't give a sh** about the CM's coming in for injuries."
"The time I was there, photographers and other departments weren't allowed to drink water from the water fountains because we are 'on stage.' It was a big issue the last year I worked there and some of the leads were fighting for umbrellas for photographers. It gets really brutal in Carsland where it's 5x hotter. Almost past out from the heat and dehydration."
A Very Hostile Work Environment
"I had a friend who was a gorgeous red head in her early twenties. She got cast to play Ariel at Disney World. She returned home after a few months saying that they were pressuring her into getting breast implants.
"To quote her (quoting her manager), 'There is no way Ariel has such small boobs.' "
Others discussed the employment policies that are sure to leave you scratching your head. Or calling your union rep.
What Can and Can't Be Shown
"Disneyland first interview papers include a blank outline of a person to indicate where you have tattoos."
"It's referenced if you want to change positions internally, to indicate how said tattoos could be revealed, based on what your new uniform would be."
Playing the Part
"I worked in reservations. They give you a name, that is not your own and you better use it. My name is not Robyn Leigh, but in Disney reservations, it was."
Never a Good Sign
"Disney Employees started referring to Disneyland as Mousechwitz due to working conditions."
"Management told them to stop, so they used Duckau instead"
And others shared the obscure and strange stories that only a Disney employee, with a front row seat to a massive institution, could ever know about.
A Big Loss
"During the construction of Pandora at Animal Kingdom, a very beloved superintendent passed away on the project of an immediate heart attack. Mid-sentence and while opening the door to the construction trailer, George Burke just…died."
"The project was very affected by this. His knowledge of the work that needed to be done was deep and irreplaceable. His laughter and personality was loved by all 1400 workers that were there. A couple years after he passed, we were finishing the project and found the perfect way to pay homage to George. They invited his family to the middle of an active construction site to let them view it."
"George's red hard hat, with the black Nordic Cross on top was attached to the rockwork, in the middle of the flowing river, to the left of the entrance to Flight of Passage, and plastered over. The family, friends, and a few Imagineers, were the only people there. Only we can point out where the hardhat is underneath the plaster, theming, and plants. I revisit the spot everytime I go back to Pandora. :-) Peace!"
Truckin' It Out
"Former cast member from the early 90s. There was a central 'bank' near the Magic Kingdom tunnel entrance where all the park gift shops, restaurants etc would deposit the day's cash. Each day an armored truck would drive into the tunnel to haul away the loot. i can only imagine how much cash they took outta there!"
"I worked there for 3 months 2 years ago with my gf at the time and anything news worthy that happens there (usually negative) immediately gets shot down by the official page of Disney (Twitter, insta, Facebook etc) they keep everything hush hush."
"Lighting struck a bathroom building and there was a small fire and my gf and I weren't working that day but we were there enjoying the park for free bc we're cast members and she records it and posted it on her Twitter. News media pages were commenting and asking her questions like when, how, what's being done and before she could reply the Disney page said to disregard the video bc it wasn't true and the video is edited and the media pages stopped asking after that."
"She gets called into the office the next day and was super close to losing her job. The reason she didn't was bc of how much seniority she had but she was basically on probation after that."
It's a list that'll leave your mind wandering a whole lot more if you ever do go to Disney again.
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